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Reviews of Zen Living Suites Extended Stay - Jacksonville - Orange Park

2.5 out of 5
Zen Living Suites Extended Stay - Jacksonville - Orange Park
335 Eldridge Ave, Orange Park, FL

Reviews

4.4
Rating 10 - Excellent. 75 out of 656 reviews" "
Rating 8 - Good. 54 out of 656 reviews" "
Rating 6 - Okay. 84 out of 656 reviews" "
Rating 4 - Poor. 106 out of 656 reviews" "
Rating 2 - Terrible. 337 out of 656 reviews" "

4.2/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

3.8/10

Property conditions & facilities

3.6/10

Eco-friendliness

Reviews

6/10 Okay

Jasean

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My number 138 has roaches and the bed has burn cigarette holes in the sheets
Stayed 1 night in Apr 2024

2/10 Terrible

Desiree

Travelled with family and small children
Disliked: Amenities
Horrible to say the least, the room smelled like cat/dog the beds looked someone had already slept in them ended up going to another hotel, needless to say I lost my money, still fighting with the bank to get my money back…just horrible.
Stayed 2 nights in Mar 2024

2/10 Terrible

William

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty not even clean, seriously it's like they don't even clean a single room but the office is clean. I wouldn't recommend to my enemy. Sunk sinks no light covers, bathroom was the worst spelt like urine and the floor when got wet stayed wet. Not even a knock for.service. I made a reservation for the next week but cancelled. When I told office why were not staying they got a serious attitude. I asked to walk the room because of the.deposit and they made us wait 30 min, but did give our deposit back. And the final.when you turn the lights on the bugs scatter that's when we slept with the lights on. Wish I could get my money back should have gotten insurance for refund.
Stayed 7 nights in Mar 2024

2/10 Terrible

Walter

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst hotel I've ever been. Don't even know how it pass inspection. To much dirty and a lot cockroaches. Don't recommend at all.
Stayed 3 nights in Mar 2024

2/10 Terrible

ESTHER

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Linen was dirty, bed sheets were dirty,toilet paper was in the floor,the shower curtain was dirty.
Stayed 1 night in Mar 2024

4/10 Poor

Misty

Travelled with family
Roaches!!! Tub didn’t drain and was filthy
Stayed 1 night in Mar 2024

10/10 Excellent

Megan

Stayed 1 night in Mar 2024

8/10 Good

Cassandra

Stayed 1 night in Mar 2024

2/10 Terrible

Morris

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room with paint chipping, blood stains on the sheets but I always bring my own sheets. Broken drug pipe under the bed, i told the staff and left for hours, the pipe was still there when i returned.
Stayed 2 nights in Feb 2024

8/10 Good

Tony

Stayed 1 night in Feb 2024

2/10 Terrible

Caireen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Advertised beautiful pics when in reality it is digusting and looks like the hood.
Stayed 1 night in Feb 2024

10/10 Excellent

Shanteah

Stayed 4 nights in Jan 2024

2/10 Terrible

Sandra

No clean sheets, towels, filthy floor, rusted bathroom, non working toilette, front desk limited hours, bad area ...what else
Stayed 8 nights in Dec 2023

10/10 Excellent

Lavender

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

2/10 Terrible

Julian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Courtney

Stayed 1 night in Dec 2023

4/10 Poor

Courtney

Stayed 1 night in Dec 2023

2/10 Terrible

Courtney

Stayed 1 night in Dec 2023

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel.
This place is infested with roaches, seen 1 before I went to bed, killed it of course, then woke up to 3 on the night standby my phone and 1 on the dresser. The bed is extremely soft and the pillows are just pillowcases with cotton balls stuffed inside. The towels are basically sandpaper but will get you dry. Tv remote kind of worked for changing the station and volume, but you had to hold the button on the bottom of the tv to turn it off. Wont be staying here again, should have paid the extra $20 and stayed across the street.
Stayed 1 night in Dec 2023

6/10 Okay

Tonya

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Laketica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is garbage
Got there and there was a deposit required and the front staff were nasty. Then when i tried to check out they were closed and i couldn’t get my deposit
Stayed 1 night in Dec 2023

2/10 Terrible

Matina

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I wouldn’t recommend anybody staying here! Room wasn’t clean, mold in the bathroom, beds felt wet. The only good thing was, the front desk staff was friendly.
Stayed 2 nights in Dec 2023

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Roy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets were dirty food on the floor, chicken food in the fridge. I have pictures and videos of everything worst hotel I’ve ever stayed and I would not have them on Expedia.
Stayed 1 night in Dec 2023

2/10 Terrible

Dee

Disliked: Cleanliness, staff & service, property conditions & facilities
All bad
Stayed 1 night in Nov 2023

2/10 Terrible

Timothy, Fort Lauderdale

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in, stayed for less then 1 hour, checked out. The room had roaches, bathroom light was broken, and hanging, room was filthy. There was about 20 people, most likely homeless, with their belongings lined up next to doors to go into rooms. I felt vey unsafe! I went to the front desk and was told I had to deal with it, even the roaches per the lady at the front desk. I called Expedia and they said to go to the hotel and file a complaint, which I did and asked the Manager to call me, never did.
Stayed 7 nights in Nov 2023

2/10 Terrible

judy

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
When staff wants you to look at room to see if it is acceptable before you check in....drive away...unfortunately was booked thru expedia so rooms was non refundable. Cant believe this place is even open.
Stayed 1 night in Oct 2023

2/10 Terrible

Mario

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, run down and should be demolished. NO SERVICE or amenities. Renovation is the term being used. FALSE! It trash and attracts shady activities.
Stayed 2 nights in Oct 2023

2/10 Terrible

jeremy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived last night after i booked and paid online and was told there were no rooms available because the staff didnt clean the room properly and didn't have any others. Very inconvenient! Im sure i wont be able to receive my refund either

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness
2 stars would be generous. My husband has never walked out of a hotel before but did not stay in the room 10 minutes. His skin was crawling as soon as he entered the room. No visible bed bugs on the sheets, but cockroaches moving under the mattress and around the room. His “non-smoking” room had definitely been smoked in, and recently. Unfortunately we booked earlier that day and probably won’t get a refund even though he did not stay in the room. I cannot recommend this place at all unless there is literally a Cat 4 hurricane over your head and there isn’t anywhere else to go.
Stayed 1 night in Oct 2023

6/10 Okay

Kiesha

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

James

Stayed 1 night in Oct 2023

2/10 Terrible

Shae

Disliked: Cleanliness, staff & service, property conditions & facilities
Room smelled like smoke even though it said no smoking, bathroom door was off the hinges and didn’t shut, the paint peeling and ac was leaking
Stayed 1 night in Sep 2023

2/10 Terrible

Michael

Disliked: Amenities
terrible
Stayed 3 nights in Sep 2023

2/10 Terrible

Randall

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pigs would be offended at this place!
Rude staff, filthy floors, moldy bathroom, terrible bed, flat pillows. I would have left immediately but I am a disabled veteran and couldn't afford something better!
Stayed 4 nights in Sep 2023

2/10 Terrible

BRENDA

Stayed 1 night in Aug 2023

2/10 Terrible

Loan

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was horrible place to stay it was so dirty the door inside room can connect to next room I feel unsafe plus blanket and pillows smell so bad and Plus I found cockroaches I could not sleep at night ! It was awful experience never again picture on app so pretty and clean but when I got room it wasn’t like that
Stayed 1 night in Aug 2023

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Inadequate Facility
Room was in poor state (ceiling peeling, sink rusting, AC did not cool down too well, hot water was sporadic, leaking after it rained and saw a large roach).
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It was disgusting. Roaches everywhere. Dirty
Stayed 2 nights in Aug 2023

4/10 Poor

Shawn

Disliked: Cleanliness, property conditions & facilities, room comfort
Inaccurate online presentation.
The place was run down and there were holes in the walls. The only positive thing here was the employees I interacted with were kind and courteous.
Stayed 3 nights in Jul 2023

10/10 Excellent

Yolanda

Stayed 1 night in Jul 2023

2/10 Terrible

Jasmine

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude
Stayed 1 night in Jul 2023

2/10 Terrible

Tracie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

Chase

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service
The beautiful woman who works in the office
Stayed 1 night in Jun 2023

6/10 Okay

Tonya

Travelled with partner
Liked: Cleanliness
Well for starters they didn't not one time have house keeping and another they gave me 1 towel for two people and guess it's in a good area cause every hour the cops was riding in there
Stayed 4 nights in Jun 2023

2/10 Terrible

Tiffany

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
So gross. Booked it for just one night for a staycation but I didn't even stay the night. It felt unsafe and the room was not suitable for overnight.
Stayed 1 night in Jun 2023

6/10 Okay

steven

Disliked: Cleanliness, property conditions & facilities
Unless you need cheap
Stayed 1 night in May 2023

10/10 Excellent

Bobby

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything, just waiting on the property to finish their construction, quiet, and so relaxing their.
Stayed 2 nights in May 2023

2/10 Terrible

William

The property was under construction and I wasn’t able to stay there
Stayed 1 night in May 2023