Standard Room, 2 Queen Beds, Non Smoking | Desk, soundproofing, iron/ironing board, free WiFi
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Reviews of Comfort Inn & Suites Jackson - West Bend

2.5 out of 5
Comfort Inn & Suites Jackson - West Bend
W227 N16890 Tillie Lake Ct, Jackson, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 253 out of 406 reviews" "
Rating 8 - Good. 120 out of 406 reviews" "
Rating 6 - Okay. 18 out of 406 reviews" "
Rating 4 - Poor. 7 out of 406 reviews" "
Rating 2 - Terrible. 8 out of 406 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Katrina

Travelled with pets
Liked: Staff & service
Had my own emotional support front desk clerk who helped me so much & I was super grateful
Stayed 5 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable. Easy in and out. No issues. Would utilize again for a quick, no-nonsense stay.
Stayed 2 nights in Feb 2024

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't have eggs the 3 times I checked for breakfast.
Stayed 1 night in Feb 2024

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dirty linens had stains. Crumbs all over floor. I also accidentally left my Invisalign there, manager found them told me she would ship them. Never did. Ignored my calls. Very shady. Don’t ever go here!
Stayed 1 night in Jan 2024

6/10 Okay

Marcus

Stayed 1 night in Jan 2024

10/10 Excellent

Brenda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is super friendly. Pet friendly is a plus.
Stayed 2 nights in Jan 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Jacob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great price was affordable rooms were nice and spacious and top notch breakfast. Very clean as well.
Stayed 1 night in Jan 2024

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay except they deactivated our key card on the 2nd day and our last nights stay. Could give me a reason why.
Stayed 7 nights in Dec 2023

10/10 Excellent

Wendy, Little Rock

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were extremely comfortable & awesome!! The bathroom could’ve been bigger & ventilation fan would’ve been nice. Very nice staff & very clean!
Stayed 4 nights in Dec 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Wes

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Quiet and friendly
Stayed 2 nights in Dec 2023

10/10 Excellent

Roxanne, Mercer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained facility
Stayed 1 night in Dec 2023

10/10 Excellent

Megan

Stayed 1 night in Dec 2023

8/10 Good

Martha, Appleton

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is tucked away from busy roads making it quieter than most similar hotel. Our first floor unit over looked some trees and a small river. It is a basic Comfort Inn but I really a clean, well run hotel.
Stayed 1 night in Dec 2023

10/10 Excellent

Annette

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Cheryl L.

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Tricia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was very good and the hotel is in Jackson, where our family is. That is about the only real positives. The hotel is clean but very dated. The mattresses are old, the decor is as old as the mattresses, there is not an elevator if you’re on the second floor.
Stayed 4 nights in Nov 2023

10/10 Excellent

Tricia

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk employee Jake was so friendly and helpful. Can’t wait to stay again!
Stayed 2 nights in Nov 2023

10/10 Excellent

Sakinah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.
Stayed 1 night in Nov 2023

8/10 Good

Martin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was good
Stayed 1 night in Nov 2023

10/10 Excellent

Dawn, Germantown

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
The front desk clerk when I checked was great. Very friendly and helpful. Bad pet rules. Says it is pet friendly but you have to enter from side doors with pet. Cannot go through the lobby with it
Stayed 1 night in Nov 2023

8/10 Good

Kelly, Decatur

Stayed 1 night in Nov 2023

10/10 Excellent

JEFFREY, SLINGER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy, accessible, clean, and not too busy.
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Always friendly staff when we go to this location. Breakfast is also always good.
Stayed 3 nights in Oct 2023

6/10 Okay

Allen

Travelled with partner
Liked: Staff & service
There was what looked like a cockroach stuck between the screen and the window.
Stayed 5 nights in Oct 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly.
Stayed 1 night in Sep 2023

8/10 Good

Matt

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The sheets for the second bed were dirty, and the tub did not drain well other than that i enjoyed that they had extended adult swim time only and how quite it was.
Stayed 1 night in Oct 2023

8/10 Good

Lori

Business traveller
Liked: Cleanliness, staff & service
A nice place to stay.
I came for a week of co-training, so I didn’t spend a lot of time in my room. The room was very clean and the daily service was excellent. Breakfast was adequate and the staff was very friendly and attentive. The gym was small, but no one else was ever in there while I was there, so it was also just fine. The decor is dated, the carpet could have been cleaner, but the bed was very comfortable and my room had quite a bit of square footage. It was quiet and I slept very well. I also appreciated the mini-fridge and microwave. Overall, a very nice stay- I would stay again.
Stayed 5 nights in Sep 2023

6/10 Okay

Jenafer

Disliked: Cleanliness, staff & service, property conditions & facilities
There is no elevator at this property and my old mother can’t walk let alone do stairs. The staff is not friendly especially to a 4 year old that likes saying hi to everyone I don’t appreciate them giving him an attitude
Stayed 1 night in Sep 2023

10/10 Excellent

Ralph

Stayed 1 night in Sep 2023

10/10 Excellent

Eric

Business traveller, Travelled with group
Liked: Amenities
This is a nice clean hotel and everything is in great shape. I couldn’t say a bad thing about it. The breakfast was great, with a big selection. The hotel location was perfect and easy to get to. Staff was wonderful
Stayed 2 nights in Sep 2023

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a great price, this hotel is an easy choice. I had a great spacious room, with a comfortable bed. The breakfast had hot and cold choices. There is easy access to the freeway to go north to West Bend, or south to Germantown, Menominee Falls, or Milwaukee. I have stayed here before, and would stay again.
Stayed 4 nights in Sep 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet, and close enough to West Bend.
Stayed 2 nights in Aug 2023

8/10 Good

Mai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Paula, Fair Grove

Stayed 1 night in Aug 2023

8/10 Good

Abraham

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Allen

Stayed 1 night in Jul 2023

10/10 Excellent

Thomas L

Stayed 1 night in Jul 2023

10/10 Excellent

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Shirley, Isanti

Liked: Cleanliness, staff & service, property conditions & facilities
I did a one night stay and was impressed with the size of the room. The bed was comfortable and clean. I didn't spend a lot of time here but would definitely go back to stay
Stayed 1 night in Jul 2023

10/10 Excellent

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept up.
Stayed 1 night in Jul 2023

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was big and very clean and housekeeping visited daily (other properties had signs that housekeeping would visit only on request). Staff were very friendly and there was a nice spread for breakfast.
Stayed 4 nights in Jun 2023

8/10 Good

Natalie, SYRACUSE

Travelled with family, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
.
Stayed 2 nights in Jun 2023

6/10 Okay

Gerriann

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
I enjoyed that it was in a safe area, near some quick dining options. The room was cleanly, as well as the rest of the facility. However, the room was way overpriced for being so small and outdated. Also, no elevator at all for the upper rooms, so you had to hike your bags up one accessable flight of stairs and to your room wherever on the second floor, making multiple trips to do so.
Stayed 1 night in Jun 2023

4/10 Poor

Tara

Travelled with family
Disliked: Property conditions & facilities
View from room was looking at roof of part of building. No HD TV. Check in took forever. Staff was nice but hotel is the level of a Super 8 but with higher price. Will not go back
Stayed 1 night in Jun 2023

10/10 Excellent

Laura

Stayed 1 night in Jun 2023