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Krystal Ixtapa, Ixtapa - Zihuatanejo

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Krystal Ixtapa

Boulevard Ixtapa S.n. Ixtapa, 40880 Guerrero

Beach Resort, family and couples oriented - All Inclusive Optional

Golf courses nearby
Located midway between Ixtapa's two golf courses, this family-friendly resort is 500 yards from Magic World water park, and 7 km (4.5 mi) from downtown Zihuatanejo. Show more
All-Inclusive Available
Some rooms at Krystal Ixtapa are available in the All-Inclusive Plan, which includes meals at Bogart's and Las Velas restaurants, drinks, cover charges at Christine disco, and children's activities.
Ocean-view balconies
Guestrooms at Krystal Ixtapa feature private, furnished balconies with panoramic Pacific Ocean views. Rooms offer complimentary wireless Internet access, in-room safes, minibars, and air conditioning. Hide

GUEST REVIEWS

3.3out of 5

Expedia Guest Rating

70%

of guests recommend

TripAdvisor Traveller Rating

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TripAdvisor Traveller Rating

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Rooms & Rates

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Please complete the highlighted fields below. The check-out date must occur after the check-in date. Please change the date. Date format should be dd/mm/yy. Please provide the ages of children below. The check-in or check-out date is prior to the current date. The check-in date cannot be after 28/06/2013. The check-out date cannot be after 28/06/2013. The check-in date is missing. Please add the check-in date. The check-out date is missing. Please add the check-out date.
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Room type  
Deluxe Room - European Plan
One king bed or two double beds. Private, furnished balcony with panoramic Pacific Ocean views. Two-chair dining set inside. Marble floors. Desk. Wireless (high-speed) Internet access is available (surcharge). Television, direct-dial phone, coffee/tea maker, minibar, hair dryer, and in-room safe are provided. Private marble bathroom with shower-tub combination.
Krystal Club Room - Continental Breakfast
One king bed or two double beds. One private balcony with panoramic Pacific Ocean View. Located on 11th floor. Large sitting area with dining table. Marble floors. Desk. 27-inch TV. Complimentary wireless Internet access. Direct-dial phone. Coffee/tea maker. Minibar. Hair dryer. Marble bathroom with shower-tub combination. In-room safe. Private check-in and check-out at Club Lounge. Complimentary Continental breakfast. Afternoon cocktails/appetizers.
Deluxe Ocean View - European Plan
2 double beds or 1 bed. Balcony. Desk. In-room safe. 27-inch television. Cable/satellite television channels. Premium television channel(s). Direct-dial phone. Minibar. Coffee/tea maker. Shower/tub combination. Hair dryer. Complimentary toiletries. Blackout drapes/curtains. Air conditioning. Climate control.
Krazy Super Saver - Non Refundable
1 king bed or 2 double beds. Balcony. Desk. In-room safe. 27-inch television. Cable/satellite television channels. Premium television channel(s). Direct-dial phone. Minibar. Coffee/tea maker. Shower/tub combination. Hair dryer. Complimentary toiletries. Blackout drapes/curtains. Air conditioning. Climate control.
Superior Ocean View - Continental Breakfast
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There is only room left for . More rooms of this type may be available at higher rates. There are only rooms left for . More rooms of this type may be available at higher rates.

Hotel Policies & Fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Know Before You Go
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties. All guests staying in hotel guestrooms must be registered with the hotel.
Policies
  • Pets not allowed
  • Check-in time ends at
  • Check-out time is Noon
  • Check-in time starts at
  • Caters to couples
  • Caters to families
  • Minimum check-in age is 21
  • American Express accepted
  • MasterCard accepted
  • Visa accepted

Property Amenities

  • Swimming pool - outdoor
  • Poolside bar
  • Swim-up bar
  • Swimming pool - children's
  • Concierge services
  • Fitness facilities
  • Restaurant(s) in hotel
  • Room service (limited hours)
  • Bar/lounge
  • Parking (free)
  • Self parking
  • Exhibit space
  • Banquet facilities
  • Multiple large conference rooms
  • Event catering
  • Ballroom(s)
  • Multiple small meeting rooms
  • Internet access in public areas - high speed
  • Audio-visual equipment
  • Business services
  • Total number of rooms - 255
  • 24-hour front desk
  • Porter/bellhop
  • Doorman/doorwoman
  • Security guard
  • Safe-deposit box at front desk
  • Multilingual staff
  • Currency exchange
  • Medical assistance available
  • Gift shops or newsstand
  • Shopping on site
  • Tour assistance
  • Hair salon
  • Beauty services
  • Dry cleaning/laundry service
  • Air-conditioned public areas
  • Number of floors - 11
  • Elevator/lift
  • Supervised child care/activities
  • Wedding services
  • Internet access in public areas - complimentary
  • Wireless (high-speed) Internet access - complimentary
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Rooms

Some rooms at Krystal include the majority of meals and supervised children's activities in the rate. Guests booking All-Inclusive rooms will not be charged extra for a majority of meals and supervised children's activities (scroll up to All-Inclusive Plan Details section for more information).

The resort offers 255 guestrooms and suites in an 11-story triangular building containing a garden atrium with skylights.

Barefoot-friendly rooms have marble floors and feature furnished balconies with panoramic Pacific Ocean views. Rooms offer 27-inch TVs and two-chair dining sets.

Marble bathrooms provide shower/tub combinations. Additional amenities include complimentary wireless internet access, minibars, in-room safes, hair dryers, coffee/tea makers, and direct-dial telephones.

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Krystal Ixtapa, Ixtapa, Guerrero, Rooms Guestroom

Room Amenities

  • Wireless Internet access
  • Cable/satellite television channels
  • Premium television channel(s)
  • Balcony
  • Air conditioning
  • Climate control
  • Blackout drapes/curtains
  • Internet access (complimentary)
  • Direct-dial phone
  • Minibar
  • Coffee/tea maker
  • Wake-up calls
  • Complimentary toiletries
  • Hair dryer
  • Shower/tub combination
  • In-room childcare (surcharge)
  • In-room safe
  • Window opens
  • Iron/ironing board (on request)
  • Desk
  • Rollaway beds available
  • Cribs (infant beds) available
  • Daily housekeeping (daily)
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Dining

Guests booking All-Inclusive rooms will not be charged for the majority of meals and beverages at the following restaurants. Guests booking any other room categories will be charged for meals and beverages at the following restaurants (scroll up to the All-Inclusive Plan Details section for more information).

Bogart's - Fine-dining dinner restaurant located on street at the resort's front. Casablanca Moorish design. Pianist nightly. International à la carte menu. Quality wines. Children younger than age 12 not permitted. Reservations required. Dress code: Long pants, sleeved shirts for men; no sandals. (Some items require surcharge for All-Inclusive Plan guests.)

Las Velas - Open-air, ocean-view restaurant with thatched roof. À la carte and/or buffet lunches. À la carte dinners featuring grilled foods.

Aquamarina - Open-air restaurant with pool and ocean views serving international and typical Mexican dishes for breakfast. À la carte dinners.

La Parrillada - Dinner is served in this open-air, relaxed beachside restaurant. All fish and meat specialties are prepared on a charcoal grill. Open from early evening until late evening.

La Cascada - Casual, open-air restaurant/bar serving burgers, hot dogs, nachos, quesadillas, tacos. Open late morning to early evening. Food served daily in high seasons (late-December through Easter, mid-June through August) and weekends during low seasons.

Christine - Freestanding disco at resort's front. Open nightly from late night to early morning in high seasons (late-December through Easter, mid-June through August). Open Wednesday-Saturday in low seasons.

Sports Bar - Sports bar/lounge located in the heart of the hotel and featuring large plasma TVs, a pool table, and various game tables. Open from early evening to late night.

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Krystal Ixtapa, Ixtapa, Guerrero, Dining Restaurant

Recreation

  • Golfing nearby
  • Golf - miniature nearby
  • Boat launch nearby
  • Snorkeling nearby
  • Surfing/boogie boarding nearby
  • Sailing nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Windsurfing nearby
  • Mountain biking nearby
  • Scooter/moped rentals nearby
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Horse riding/rental nearby
  • Parasailing nearby
  • Fishing nearby
  • Bird watching nearby
  • Playground nearby
  • Aerobics on site
  • Swimming on site
  • Volleyball on site
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Verified Reviews: All guest reviews are verified as submitted by our customers and reflect their stay at Krystal Ixtapa

3.3
out of 5
avg. guest rating
Hotel service:
3.3
Hotel condition:
3.1
Room cleanliness:
3.5
Room comfort:
3.5
Location:
3.9
Neighbourhood:
3.9
70%

of guests recommend

out of 30 reviews

Write a review of this hotel

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A Traveller from San Diego, CA
4.0
out of 5
Recommends this hotel
Posted 28 Nov 2011

“" Good for the Price"”

I stayed at this hotel four days. At first we got a room in the 6th floor but apparently they were working on the bathroom because the shower had a big hole in it was licking. I called reception and they immediately moved me to a different room. I think this hotel is good for the price I payed. The pool is nice and the staff is very friendly, we had excellent service. Location is perfect, we found really easy our way around, everything is very close. If I could change something about this hotel would be the tv's, they are kind of old, but if you are all day out I am sure that will not be a problem for you. I just think that plasmas will give a little more credit to this hotel. Overall we liked this hotel, if you need a business center, this is not a hotel for you. They only have WIFI at the reception area and you will need to have your own computer or iPad (no printers).

Area recommendations
I loved "la Isla" is very beatiful. It remainded me of Hawaii. Very quiet and good place to relax. "Las Gatas" is another place we liked, food it is a little bit more expensive, but extremely good! When you go, is a "must" to try the sweet banana a nice lady sells, is yummy!
When to go
I found November to be the perfect time to go. Weather is hot, but manageable. It cools down in the afternoons.
What to pack
Please don't forget your mosquito repelent. There are Mosquitos everywhere!
Shopping
If you are adventurous, take a taxi to Zihua and go to the "Mercado" you will find your souvenirs way cheaper!
A Traveller from Missouri
4.0
out of 5
Recommends this hotel
Posted 12 Mar 2011

“Good, quiet hotel”

As seniors, we like the quietness...not constant "pool games" and extra loud music. We also wanted a European plan (not all-inclusive), since we enjoy walking around at night looking at the different restaurants and trying out some. It's a shame that there aren't too many of these hotels left. Because of tourism being down at least 40% this year in Ixpapa, there have been many lay-offs, so service may not be as fast.

Area recommendations
Any place in Ixtapa is very safe. We liked the Blue Shrimp in Ixtapa and Casa Elvira in Zihuatanejo. For a good deal on a fishing trip, either close to shore or deep sea, talk to Jorge, or George, at the activities desk at the Krystal.
What to pack
Everything is pretty casual, so shorts, capris, or just pants are fine anywhere.
Comment from the hotel's management
I want to thank you for taking the time to share your comments with me and other readers regarding your recent stay in Krystal Ixtapa. Nothing is more satisfying that to learn our guest have enjoyed their stay with us here in our little paradise. Hoping to have the opportunity of welcoming you back in the near future.
Hotel Management, General Manager
Posted 8 Jul 2011
A Traveller from Minneapolis, MN
4.0
out of 5
Recommends this hotel
Posted 5 Jan 2011

“Great Hotel”

Great Hotel for the price -- Great location

Area recommendations
Ixtapa
Outdoors or beach
Great for Boogy Boarding with Kids.
Comment from the hotel's management
We are glad to know you had a good time, thanks for taking the time to write about it, we hope to see you again!
Hotel Management, General Manager
Posted 10 Feb 2011
A Traveller from los angeles,ca
2.0
out of 5
Does not recommend this hotel
Posted 26 Nov 2010

“Not impressed at all...”

not impressed

Area recommendations
rude
Comment from the hotel's management
We are sorry to hear that you didn't enjoy your stay at our hotel, we have been recently under a remodeling process, hopefully you will give us a chance to change your mind in the future.
Hotel Management, General Manager
Posted 10 Feb 2011
A Traveller from London, United Kingdom
3.0
out of 5
Recommends this hotel
Posted 16 Nov 2010

“Adequate beach resort, good value with discount”

This hotel is one of the older-looking hotels on the Ixtapa strip. However, for the (discounted) price it offered good value, reasonable comfort etc. despite the somewhat old and shabby rooms. The hotel location is covenient for the Estrella de Oro bus stop to Ixtapa from Mexico City (a 5-10 min walk) We never ate in the hotel, as there are a number of decent places to eat within 10 minutes walk During the week in low season the hotel was practically empty, but filled up at the weekend, when all the chairs on the beach and all the shady chairs by the pool were taken during the day. The pool area has waiter service and a live DJ most of the time poviding a mix of music and commentary for the (dubious) benefit of the guests The top 3 floors of the hotel were undergoing very noisy refurbishment (November 2010) so from 9am to 6pm on weekedays there were hammering and metal cutting sounds from the top floors, audible from the rooms and the pool (but thankfully not the beach). The staff were reluctantly helpful. After some discussion they allowed us to check in early and also to use the hotel facilities and a "hospitality room" after checkout for a shower before our late evening travel at no extra charge. I had a mexican to help with these discussions - a foreigner might have even more difficulty. This is not grand luxe but is a perfectly adequate base for a pleasant stay in Ixtapa

TONI R from kent, wa
2.0
out of 5
Recommends this hotel
Posted 14 Nov 2010

“NO SHOES TO WEAR HOME”

STAYES IN HOTEL. CALLED SAME DAY AS CHECK OUT. SHOES WERE LEFT IN ROOM. BUTTTTTTT NO SHOES RETURNED TO ME. DARN IT. 65.00 DOLLARS DOWN DRAIN AND NO SHOES TO WEAR HOME.

Shopping
IT WAS WONDERFUL IN IXTAPA, NO WORRIES . VERY VERY SAFE. SHOP FOR JEWERLY AT ALBERTOS, TALK TO FRANK.
Comment from the hotel's management
Thank you for your comment, We are sorry we could not find your left items, we are improving our lost and found system to avoid this happen to future guests.
Hotel Management, General Manager
Posted 10 Feb 2011
Mike E from Minneapolis
2.0
out of 5
Does not recommend this hotel
Posted 17 Apr 2010

“Stay somewhere else”

Being misled and paying two times what we should of gives you a sour taste. I would never stay in this hotel again. No hot water, dingy towels, really bad pillows(lumpy). There are definetly better places to stay in Ixtapa.

Area recommendations
We loved the area. Bad experience with the hotel was our only problem.
Outdoors or beach
Long beautiful days of sunshine and great water.
A Traveller from Ankeny, IA
5.0
out of 5
Recommends this hotel
Posted 26 Mar 2010

“Great stay in Ixtapa!”

This is about our 14th time to visit Ixtapa. Truly enjoyed the sun and sand. The Krystal staff are great, particularly the beach servers and the main desk staff. We had a little problem with getting all of our towels, bath mat, & wash cloths each day but the maids did a good job of cleaning the room. The local eating places are varied, economical, and serve great food. We'll go back next year if possible.

Area recommendations
All of the areas in Ixtapa that we traveled are safe. The Mexican people are friendly and courteous. We didn't spend anytime in Zihuatanejo, other than fly in and out.
Dining
Best Mexican restaurant: Los Bigates de Zapata (ate there 7-8 times in 2 week stay) Best pizza: Emileos
Nancy W from DeWinton, Alberta
4.0
out of 5
Recommends this hotel
Posted 16 Mar 2010

“Calgary Alberta - Bring your Bubba Mug”

The hotel was nice and for the money, it was a very good deal. My recommendations would be the following. If you don't have all inclusive which really isn't needed due to all the great restaurants rights across the street, bring a large bubba mug for your drinks. Also get ice delivered each day to your room because the wait at the pool bar for ice is too long. A bottle of booze from a liquor store is so cheap (60 oz $22.00) that it is very cost effective to buy a bottle instead of daily drinks which run $6.50 each and a glass of pop is $5.50 each down at the pool. There is a store right out front where you can buy your booze and 2 litre pop for a good price. Cab ride from airport is only $21.00, but the cab will say $31.00 so make sure you tell them you will only pay $21.00. Hotel was clean, beds were good, cleaning staff was really nice. You will enjoy the pool as it is very large. We were there when it wasn't too busy, but still there is a problem with gettting a chair around the pool. Get up early and lay a book or something on a chair so it is yours.

Area recommendations
Check out Ixtapa Island it was really nice.
A Traveller from Westchester, NY
3.0
out of 5
Does not recommend this hotel
Posted 24 Feb 2010

“This can't be 4 stars”

The front desk was always undermanned and frequently unhelpful.

Back to Hotel Details

Krystal Ixtapa

Boulevard Ixtapa S.n. Ixtapa, 40880 Guerrero

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Nearby Points of Interest

  • Delfiniti - 0.4 km / 0.2 mi
  • Playa el Palmar - 0.4 km / 0.2 mi
  • Marina Ixtapa Golf Club - 0.8 km / 0.5 mi
  • Marina Ixtapa - 1.2 km / 0.7 mi
  • Campo de Golf Palma Real - 1.5 km / 0.9 mi
  • Playa Quieta - 4.1 km / 2.5 mi
  • Playa Linda - 4.9 km / 3 mi
  • Ixtapa Island - 5.5 km / 3.4 mi

Location Highlights

  • Marina nearby
  • On beach
  • Full-service health spa nearby

The preferred airport for Krystal Ixtapa is Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 16.2 km / 10.1 mi.

Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.

Distances are displayed to the nearest 0.1 mile and kilometre.

Nearest Major Airport:

  • Ixtapa, Guerrero, Mexico (ZIH-Ixtapa - Zihuatanejo Intl.)

Area:

Ixtapa, Guerrero, Mexico: The modern resort town of Ixtapa lies about 5 km (3 mi) north of Zihuatanejo. Funded by the National Tourism Development Fund, Ixtapa was built from the ground up, with construction beginning in 1968. Set on a wide bay, the city’s 2-mile beachfront is lined with high-rise hotels, many from well-known chains. The city has several colonial- and modern-style malls connected by plazas and gardens.

Krystal Ixtapa

Boulevard Ixtapa S.n. Ixtapa, 40880 Guerrero

Most recent booking for this hotel: less than 12 hours ago.
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