Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
90% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice location

Posted 20-Oct-2014
We had a lovely stay. Rooms were nice. Close to tourist attraction. Plenty of eating places nearby and also in hotel.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good location with some good staffs

Posted 05-Oct-2014
Well good locayion modern facilities Must keep your valuable neatly Hotel manager is a bit arrogant and hardly helpful. Receptionists need better trainning and english skills (communicatable) Breakfast can b improved
5 out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Quiet stay close to major attractions

Posted 01-Oct-2014
Pros: Cosy, quiet, clean and ideal location
Cons: TV channels; there were not much English channels
Location: Everything is nearby!
Pleasant stay with no bad experience; hotel staff were really nice and friendly. On our arrival, a staff even provided us with maps, tips and recommendations. Room service was great; changed our bedsheets every morning (I know of some hotels that don't). Lovely room with balcony. Only thing that bothered us were the channels; they don't actually have HBO and such. Had to keep changing the audio to English. But wifi was great, and they even have an iPhone docker. Right next to Blue Mosque & Hagia Sophia; even the Grand Bazaar was near and not hard to find. Plenty of kebab stalls around which opens till late at night if you a snack. Called a taxi for me to take us back to Ataturk airport on our last day (its cheaper than using their airport transfer, if you travel in pairs). Overall, great stay and will definitely recommend :)
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston, TX

Best Hotel in SultanAhmet

Posted 22-Sep-2014
Pros: The decor of the rooms and the hotel lobby, the cleanliness of the hotel, and the friendliness of the staff.
Location: The location is great. The hotel is right in the heart of Sultanahmet within minutes walking distance of the Blue Mosque and the Hagia Sophia.
I had great experience staying in this hotel on my visit to Istanbul. The rooms were very neat and clean and the decor of the hotel was very modern and sophisticated so it was appealing to view. The staff went above and beyond to help us with ordering pizza, travelling the tram around the city, as well as helping us plan our days to visit important sites in Istanbul. I could have not have had a better experience. I highly recommend this hotel to everybody.
1 out of 5
by A verified traveller

Bad Hotel

Posted 12-Sep-2014
Pros: only thing is breakfast.
Cons: the hotel needs to be demolished with the staffs and rebuilt again and hire new staffs
Location: not bad
I had very bad experience with this hotel. I had to change the room three times due to dirt and bad facility. there is Customer service. DO NOT STAY IN THIS HOTEL.
5 out of 5
Recommended
for Everyone
by A verified traveller from Red Deer, Alberta, Canada

if there is a gem, this is it

Posted 04-Aug-2014
Pros: Everything
Cons: none I can think of. we have missed Turkey in general and Sura Design in particular.
Location: Steps away from Sultanamet Square, which concentrates half of Istanbul attractions. The other half can be easily accessed by tram and connection
Reading some negative reviews from the earlier comments, I had quite some apprehension when I booked this hotel. The price won me over. But what a surprise, and a truly pleasant one, that is! The hotel is on a side street steps away from Sultanamet Square, where Hagia Sophia and Blue Mosque are located. It is not a quiet street but much less traffic than the main streets and the square itself, yet still extremely close to the square or the tram station. Location is only half of the attraction, the staff were so friendly and helpful that, when we left, we felt we had become long time friends already. Wife actually took a picture together with the girls so we can keep the memory long after we have come home. The guest director Asmash (hope I spelled her name correctly) is particularly helpful, and was she sweet! I noticed some comments about poor breakfast. Either they have substantially improved it since, or I have no idea what they are talking about, because breakfast is absolutely fine, right up to 5 star standards. There were some confusion at the beginning whether our booking is this side (Sura Design) or the one across the street (also Sura something, actually belonging to the same owner). I am glad we were on this side. It has more character and more importantly, its wonderful staff! The other side seems to think it's "real" 5 star and behaves accordingly, i.e. with "due arrogance". Highly recommended, Sura Design, that is.
5 out of 5
Recommended
by A verified traveller from Texas

great location

Posted 26-Jul-2014 on Hotels.com
This is a return visit for me and I will definitely come back next year!
4 out of 5
Recommended
for Everyone
by A verified traveller

Comfortable hotel in the heart of the city.

Posted 23-Jul-2014
The room we had had to be changed because of a rain storm and water damage. We were graciouly accommodated to their 5 star hotel across the street. The accommodations were comfortable. The pool a welcome relaxation oasis in a bustling city.
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location & great staff

Posted 15-Jul-2014
Pros: Location. Quietness. Staff. Honey frame at Breakfast !
Cons: Room doors close themselves with a huge BANG - enough to wake up the dead ! Breakfast items are replenished when guests tell staff they are empty
Location: Most things in walking distance
We had a fantastic time at this hotel. All the staff we met were simply superb - especially the very helpful Guest Ralations lady.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to Sutanahmet tram station

Posted 13-Jul-2014
The hotel is safe, clean and excellent. If I visit Istanbul again, I'll stay in this hotel.