Ratings based on 298 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

great place and great people

Posted 14-Dec-2014
The whole experience was great. The hotel is really pretty and unique inside. It makes you feel on vacation and itself will be a good memory. The staff are so helpful and friendly. The location is amazing, in a nice location that when entering and existing l, you feel like your in the old Istanbul.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Nice

Séjour touristique

Posted 09-Dec-2014
Pros: Sa situation et son confort
Cons: La réception
Excellente situation dans Istanbul pour visiter. De très belles chambres, un accueil globalement correct, même si pas au niveau d'un 5 étoiles Personnel charmant sauf à la réception Petit déjeuner excellent
5 out of 5
Recommended
for Everyone
by A verified travellerfrom bologma

posizione ottima, tutto a portata di piedi

Posted 05-Dec-2014
Pros: la gentilizza del personale e la posizione centrale
Cons: visto che e' attrezzato di palestra, si potrebbe aggiungere un hamman
Location: hotel in posizione centrale a 2 minuti a piedi da tutto
personale molto gentile, hotel in ottima posizione vicino a tutto quel che s'e' da vedere....moschea blu, sofia,bazar, non serve l'autobus se dormi li...sono tutti in zona-
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston, MA

Wonderful hotel and location

Posted 01-Dec-2014
This was our first visit to Istanbul. This hotel was in perfect location. Walk to major historic sites and tram for visiting others. Basilica cistern is essentially 3 min away by foot, so is hagia sophia and the blue mosque. The hotel is very modern with great amenities found in boutique hotels. It is similar to Kimpton hotels in USA. Most importantly the service in the hotel is amazing. From guest services to dining. The hotel restaurant serves very good food at dinner. Breakfast provides a variety of local flavours and some international staples. The area has many cafes and restaurants as well. Istanbul as a city also feels very safe.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom RP, Napoli

Hotel di lusso ed elegante al centro

Posted 25-Nov-2014
Siamo stati in questo hotel con un'altra coppia di amici. Molto bello nello stile delle camere e della struttura. Abbiamo usufruito della SPA gratuita che si trovava nell'altro hotel Sura dall'altro lato della stradina, anche questa molto bella, confortevole e rilassante. Il personale della reception e addetto al ricevimento sempre gentile e disponibilissimo per qualsiasi cosa o richiesta. Inoltre era al centro di Sultanahmet, a due passi dalle principali attrazioni del centro storico e da simpatici ristorantini. Consigliato vivamente
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Gent

Excellent location, Versace-styled, friendly staff

Posted 24-Nov-2014
Pros: location, friendly staff, spa
Cons: better coffee at breakfast, thorough inspection of rooms regarding minor defaults (clogged sink, window not closing properly, broken coathangers,...)
Location: With Hagia Sophia, Blue Mosque and other must see monuments all within a couple of 100 meters of the hotel this is a very good location for a citytrip
We stayed 4 nights in Sura Hotel & Suites and have enjoyed our stay very much. A huge advantage for citytrippers is the central location in the Sultanahmet area. The hotel is very nice. Beautiful white building. The interior decoration is quite somptuous, somewhat Versace-styled, on the edge of being a bit 'bling bling' (cfr the horses heads in the lobby, the golden ornaments on the walls in the room, the furniture, lots of gold and marble in the bathroom, etc) but nice. Breakfast was included and was good: wide variety of pastries, bread, yoghurt, cheese, scrambled eggs, fruit, vegetables, etc. Coffee from the machine was a bit mediocre though. The hotel also has a very nice spa with hammam, sauna, etc which is great to relax after a tiring day of walking in the city. Beautiful outside pool but unfortunately not heated and therefore not very popular in November... The staff is very friendly and a special mention for the ladies of the concierge services: Elif and Asmar. Lovely ladies. Ask them anything about restaurants, venues, etc and they will help you with the nicest of smiles, do their utmost best to make reservations etc. (The manager should give them a bonus!) The windows of the rooms are double glass but I would still recommend to bring earplugs or at 5h30 the (loud) call for prayers from the minarets will wake you guaranteed. Minor defaults in our room: one of the windows didn't close 100% and the sink in our bathroom was clogged. Overall we were very satisfied !
5 out of 5
Recommended
for Everyone
by A verified travellerfrom MILAN

ottimo albergo centralissimo

Posted 21-Nov-2014
....personale gentilissimo e professionale...sono stata x il mio compleanno ed a sorpresa ho trovato una tortina con candeline e auguri da tutto lo staff.....una nota particolare va a Fatima , disponibile e sempre sorridente ...ECCELLENTE.... consiglio questo hotel , soprattutto x chi si reca ad ISTANBUL per la prima volta, in quanto si trova nei pressi di tutti i siti turistici.
4 out of 5
by A verified travellerfrom Florida

People mean well but not trained to INTL standards

Posted 06-Nov-2014
Decent rooms, good spa facilities, excelent location, best possible I would say. Good , comfortable overall stay if you don't expect perfection. The staff was friendly for the most part. Young inexperienced people who mean well but always give the impression they are in a summer camp socializing and you are just in their way. Having to call room service for coffe, then for milk, then for sugar, makes you think if they ever had coffee before and definatelly takes away from the charm of having cofee in bed. If you forget to tip you will be reminded. Then these little nonsenses that nobody should cry about, really, become annoying when they repeat constantly and makes it overall an average stay ...
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Venezia

Posizione ottima e Hotel bellissimo

Posted 04-Nov-2014
Pros: L'Hotel ha un'architettura fantastica che unisce l'antico ed il moderno. Le camere sono magnifiche ed ognuna è caratterizzate da un colore a tema.
Cons: Credo che bisognerebbe curare un po' di più la pulizia delle stanze durante il soggiorno. All'arrivo sono perfette.
Location: La posizione è ottima perché l'Hotel è situato nel cuore della Città Vecchia.
L'Hotel si trova sull'acropoli di Istanbul ed è comodissimo per visitare la città storica a piedi. A pochi passi di distanza, ci sono la Moschea Blu, il Topkapi, Santa Sofia, il Museo Nazionale, il Museo del Mosaico che conserva i resti del Palazzo Imperiale e la Cisterna Sotterranea. Lungo la via principale si trovano ristoranti e negozi di ogni genere e per tutte le tasche ed il Gran Bazaar è facilmente raggiungibile. Nei vicoli trasversali scorre un fiume di piccole botteghe nelle quali si trova ogni genere di oggetti: tappeti, souvenirs, gioielli, borse e capi in pelle, scarpe, spezie, ristoranti tipici e altro. Difficile tornare in Hotel senza aver comprato almeno qualcosa. L'Hotel sorge sopra l'antico Ippodromo, al suo interno conserva alcuni reperti trovati durante la costruzione ed un'epigrafe illustra la storia del sito. La Hall è suggestiva, sembra quasi un museo con teche, salotti e luci soffuse ed un profumo leggero inonda sempre tutti gli ambienti . Il personale è gentilissimo, molto disponibile per qualsiasi esigenza e tollerante con i bambini. La colazione è ricca e molto varia. E' stata una piacevolissima esperienza e torneremo appena possibile. E' una promessa.
4 out of 5
Recommended
for Everyone
by A verified traveller

ideale plek

Posted 03-Nov-2014
Pros: mooi ontworpen hotel.
Cons: ?
Location: In hart van Sultanahmed. Op loopafstand van blauwe moskee, grand bazaar, Topkapi paleis en hagia Sophia.
Sura Design hotel ligt op loopafstand van de historische highlights van Istanbul. Leuke restaurantjes in de buurt. Uiterst vriendelijke en correcte staf. Fijne kamer.