Ratings based on 324 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom roma

hotel in centro

Posted 25-Jan-2015
Pros: tutto
Cons: è perfetto
Location: accessibile a tutte le attrazioni
tutto perfetto e lo consigli, posizione centrale, e hotel molto curato
5 out of 5
Recommended
for Everyone
by A verified travellerfrom milano

Bellissimo design e ottima posizione.

Posted 25-Jan-2015
Questo hotel è curato nei minimi dettagli bellissimo è dire poco . Personale gentilissimo e disponibile ad ogni richiesta o assistenza ,ottima colazione e vasta. A soli due minuti dal centro storico ottimo per visitare la istanbul vecchia a 10 minuti di distanza dal gran bazar . Lo consiglio vivamente a tutti ma sopratutto ai giovani per il design innovativo.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Boston

Location, Location & Location

Posted 23-Jan-2015
Pros: Location, spotless, great staff, free wifi and the free breakfast, drinks and snack time in the afternoon...
Cons: Less mirrors and glass walls between beds and bathrooms for extra privacy.
Location: One minute to all major attractions, Hagia Sophia, Blue Mosque, Grand Bazzar, Basilica Cistern, major Museums, Soğukçeşme Street (Soğukçeşme Sokağı)..
There are 2 sections of this hotel, the Sura Design (4*) and the Sura Hotel (5*) and they are facing each other. You can use the facilities in both regardless where you stay. We stayed in the design hotel for 2 nights. The staff are very friendly and cheerful, they go out of their way to help and make your stay enjoyable. Plenty of choices on their breakfast and the fresh bread baked in house tops all. The rooms are spotless with strange decor of mirror and glass everywhere, but you get use to that. Bathrooms are clean-spotless, spacious, nice water pressure and plenty of toiletries, towels and bathrobes, in addition there is a free Turkish bath on site for whom who would like to have the experience. One minute away from major attractions, Haja Sophia and Blue mosque and 5 minutes from Grand Bazaar. They have 2 main restaurants, one seasonably priced and the other one is pricey. We tried both for dinners and we were not disappointed. We loved our stay in this hotel and we will coming back for sure...
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Zealand

Beautiful hotel in the centre of historical Istanb

Posted 23-Jan-2015
Pros: The friendly staff, the location, the restaurant was very good. We had breakfast and lunch and dinners there. Great variety of food
Location: We really liked the on off bus and had a great day travelling Istanbul on that. The location is perfect right in the centre of the highlights of Istan
The rooms are outstanding with design, everything was very functional, the staff were amazing so friendly and helpful. We were sick whist there and were very well looked after. We definitely recommend staying there.
5 out of 5
Recommended
for Families
by A verified travellerfrom sao paulo

Excelente hotel !!!! Quarto muito confortável.

Posted 21-Jan-2015
Pros: Das instalações. Impecáveis
Location: Melhor impossível !!!
Equipe muito atenciosa, café da manhã perfecto, localização pertissimo de tudo e de todos. Indico para quem quiser conhecer Estambul.
3 out of 5
Recommended
for Couples
by A verified travellerfrom Düsseldorf

Schönes Hotel, tolle Lage, aber kein 5* Standard

Posted 20-Jan-2015
Pros: Die Freundlichkeit der Mitarbeiter & schöne Zimmer
Cons: Das Housekeeping war sehr enttäuschend und gar nicht 5* Standart! Papierschnipsel wurden nicht weggeräumt etc.
Location: Das Hotel liegt mitten in der Altstadt. Alle Sehenswürdigkeiten sind zu Fuß erreichbar. Die Straßenbahnhaltestelle ist nur ein paar Straßen entfernt
Das Hotel liegt mitten in der Altstadt in einer ruhigen Seitenstr. Alle Sehenswürdigkeiten kann man zu Fuß erreichen. Ansonsten ist die Straßenbahn ein paar Straßen entfernt und Taxis gibts ja auch noch. neben dem Hotel gibt es ein paar sehr gute und leckere Restaurants mit türkischem Essen. Die Mitarbeiter sind sehr freundlich. Der Service beim Frühstück kann allerdings verbessert werden. Das Frühstück an sich war sehr reichlich und schmeckte gut. Die Designer im Speiseraum hatten aber glaube ich keine Lust mehr. Wärend unseres Aufenthalts funktionierte das WLAN in unserm Zimmer leider nicht. Das Problem konnte bis zum Abflug nicht behoben werden. Sehr enttäuschend waren die Damen vom Housekeeping. Das Zimmer war an sich sehr sauber, aber Papierschnipsel wurden nicht weggeräumt, das Bett wurde nicht ordentlich gemacht etc. Leider kein 5* Standart. Wir hatten ein Deluxezimmer zur Gartenseite raus. Design ist ja geschmacksache :) Die Türken stehen ja auf sowas. Insgesamt sehr ruhig (4. Etage), das Rufen zum Gebet der umliegenden Moscheen wird man aber eh immer und überall hören. Die Einrichtung sah aber nicht ganz stabil aus, der Schrank war nicht an der Wand befestigt und wackelte. Der Safe lag einfach lose im Schrank. Die Toilette hängt VIEL zu tief (wir sind beide ca 1,75m). Im gegenüberliegenden Sura Sofia Hagia liegt der SPA Bereich, den man nutzen kann. Dieser ist sehr schön. Vom Pool aus hat man einen tollen Blick auf die Blaue Moschee.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom B

Great staff, good location.

Posted 11-Jan-2015
The friendly attentive staff make the hotel. Very clean and comfortable. Breakfast was OK, but would expect a little more from 5 star hotel. The restaurant in the hotel was very good, plus hotel users get a good discount. One particular staff member was extremely helpful, Umit.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom torino

Ottimo eccezionale!!!!!!

Posted 11-Jan-2015
Pros: Tutto
Cons: Difficile da dire cosa sia possibile a questo livello
Location: Hotel in posizione strepitosa tutte le maggiori attrattive raggiungibili a piedi in pochi minuti
Hotel superiore a ogni aspettativa in posizione strepitosa
4 out of 5
Recommended
for Everyone
by A verified traveller

Personnel un peu trop laxiste

Posted 11-Jan-2015
Pros: son emplacement
Cons: chauffage dans la salle de bain personnel avec un peu plus de classe
personnel gentil mais n'étant pas à la hauteur d'un service 5 étoiles. Pas un seul ne parle français. En dehors de ces quelques inconvénients, hôtel bien placé, au centre des visites incontournables. Par contre la conception des chambres au demeurant très belles, laisse à désirer. Pas de chauffage dans les salles de bain. D'ou une certaine fraicheur malgré la clim dans la chambre
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Bochum

Hotel super gelegen

Posted 10-Jan-2015
Viele Sehenswürdigkeiten sind zu Fuß vom Hotel zu erreichen, deshalb sehr zu empfehlen. Der Wellnessbereich konnte im Schwesterhotel mit benutzt werden, was gerade in der Winterzeit sehr angenehm ist. Die Zimmer machen einen ordentlichen Eindruck auf den ersten Blick, allerdings müssen die Teppiche dringend gereinigt werden ... Sehr unsauber.