Ratings based on 379 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Excellent hotel

Posted 28-Apr-2015
Pros: The décor was ultra modern, clean rooms, and the staff was very accommodating.
Cons: Perhaps a larger bar area would be an improvement.
Location: Very close to the Blue Mosque and Grand Bazaar
Great location and the rooms were spectacular. One of the nicest hotels I have ever stayed in anywhere.
Comment from Hotel Management
30-Apr-2015 by Sura Hotels Management, Hotel Management
Dear Vic, Thank you for taking the time to share your feedback with Expedia community. We are thrilled to hear that our hotel is one of the nicest hotel you have ever stayed and it's a great honor for us. Thank you for your nice words regarding location and room. We hope to see you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
5 out of 5
Recommended
for Everyone
by A verified travellerfrom scotland

Great hotel

Posted 28-Apr-2015
Great hotel with excellent location. All staff were very helpful room was always clean, breakfast was great and plenty choice. Could also use facilities at sister hotel which all looked good but never used as so much to do in Istanbul
Comment from Hotel Management
30-Apr-2015 by Sura Hotels Management, Hotel Management
Dear dave, Thank you for taking the time to share your feedback with Expedia community. We look forward to welcoming you again to use all facilities and more explore this beautiful city. We are happy to hear that you enjoyed your stay. Thank you for lovely comment. We hope to see you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
4 out of 5
Recommended
for Everyone
by A verified travellerfrom paris

Hôtel idéal

Posted 26-Apr-2015
Emplacement idéal : à deux pas de la mosquée bleue, de Sainte Sophie... Personnel souriant. Le petit déjeuner est très bon mais le personnel a tendance à ne pas réassortir quelques aliments (jus, lait) et couverts (ex. Verres) à partir de 9h. Il faut donc les réclamer pour les obtenir. C'est dommage.
Comment from Hotel Management
30-Apr-2015 by Sura Hotels Management, Hotel Management
Dear mohakad, Thank you for taking the time to share your feedback with Expedia community. On the other hand we are very sorry for the inconveniences you experienced in breakfast time. We took your feedback seriosly and thank you for bringing this matter to our attention. We will forwarded your comment to our department and management. Thank you for your comment. We hope to see you again at Sura Hagia Sophia Hotel in the future. Warm regards, Sura Hotels Management
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Johannesburg

Excellent Stay ,Perfect Service,Closest Location

Posted 22-Apr-2015
Cons: They can be open garden for sprıng to serve snacks
When we arrıved to the hotel,They welcomed wıth ottoman sherbet frıendly staff also to indulge wıth fruıt basket and turkısh delıght Especıally Guest relatıon team and receptıon were really usefull ınformatıon about Istanbul and near attractıons ( etc bar,restaurants ,hıstorıcal and local places for touch soul) Our room was clean and staff also cheerfull and fast ,Our breakfast included which has a large spread of items and helpful staff. The hotel is in a great location in the old town close to all the major sights only 3-4 mınutes by walks.All transport also very near to the hotel thats why can reach any place wıthout traffıc
Comment from Hotel Management
30-Apr-2015 by Sura Hotels Management, Hotel Management
Dear Adam, Thank you for taking the time to share your feedback with Expedia community. We are glad to hear that you enjoyed your stay with us. It is wonderful to know that you enjoyed every aspect of your visit, from the moment you arrived, to the our staff, to room and location. Thank you for lovely comments.Please know that we will share your kind comments with the team and the especially with Bilal, as we know it will mean a great deal to them. They are all very happy to know that their efforts are so well appreciated. Thank you for your kind words regarding service, breakfast and rooms. We hope to see you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
5 out of 5
Recommended
for Everyone
by A verified travellerfrom AK

Great staff and nice location

Posted 22-Apr-2015
It was a really great experience we had nice facilities but the only problem that we faced is that you can't lock the bathroom door and the bathroom walls is made of glass but covered with curtain , and some lines of that curtain is folded so people in the room can see through the folded curtains I hope they fix that issue
5 out of 5
Recommended
for Everyone
by A verified travellerfrom AK

Great staff and clean room

Posted 22-Apr-2015
It was a really nice hotel and great staff They surprise you everyday with a different way of making your bed, they put flowers and candies and baklava everyday
Comment from Hotel Management
30-Apr-2015 by Sura Hotels Management, Hotel Management
Dear amett, Thank you for taking the time to share your feedback with TripAdvisor community. We are pleased that you enjoyed your stay, this means the world to us. Please know that we will share your lovely feedback with all team members, as I know it will mean a great deal to them. Thank you for your lovely comment. We hope to see you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Newick, East Sussex

Family 4 days away

Posted 16-Apr-2015
Pros: The staff, always polite and welcoming; the location to the sights; the restaurant for dinner and breakfast.
Location: The Blue Mosque, Hagia Sofia, Topkapi Palace, Basilica Cistern are all within a 5 - 10 minute walk. The Bazaars are 15 - 20 minutes walk.
Stayed here with my husband and two sons (14 and 10) from 10 April. We had two rooms, 1 twin and 1 double; both rooms on the 4th floor, room 402 having a view of the Blue Mosque. Rooms were wonderful, very clean, spacious with excellent amenities in the room (kettle with complimentary tea, coffee and water) and bathroom (robes, slippers, shampoo, conditioner etc). The check-in was very quick with a welcome drink whilst filing in the paperwork. The guest relations manager spoke with us about the various sights to see before being shown up to our room. Suitcases would follow with the porter. The restaurant was superb for an evening meal doubling up as the breakfast room in the morning. Breakfast consisted of cereals, hams, cheeses, bread of varying shapes and sizes, hot breakfast and freshly cooked omelette if you wanted. Afternoon tea served here between 5pm and 6pm.
Comment from Hotel Management
30-Apr-2015 by Sura Hotels Management, Hotel Management
Dear Paula, Thank you for taking the time to share your feedback Expedia community. We are happy that you and your family enjoyed your stay and would you all come back here again. It is wonderful to know that you enjoyed every aspect of your visit, from the moment you arrived, to the our staff, to reaturants and location. Thank you for lovely comments. We hope to see you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Adana, Turkey

Wonderful hotel and staff near Hagia Sofya.

Posted 11-Apr-2015
We stayed three nights at Sura Hotel. Our room had two twin beds and a wonderful bathroom. We loved the breakfasts. However the star of the hotel is its excellent attentive staff. They were always offering us tea or coffee. The staff relations people helped us find good restaurants and get to other places in Istanbul. There was a lovely tea every day at five. The staff arranged a lovely cake for my friend's birthday. The hotel is located in the Sutan Ahmet neighborhood around the block from the Hagia Sofia. I plan to return to this hotel every time I go to Istanbul.
Comment from Hotel Management
15-Apr-2015 by Sura Hotels Management, Hotel Management
Dear Beth Ann, Thank you for taking the time to share your feedback with Expedia community. We are so proud of our team to made your stay memorable, we all appreciate your kind comments about our staff and our convenient location. This will be shared amongst all with our team. thank you for your comment. We hope to welcome you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
4 out of 5
Recommended
for Everyone
by A verified travellerfrom london

Lovely hotel in old town...

Posted 08-Apr-2015
Lovely hotel in the old part of town and close to the major attractions.
Comment from Hotel Management
15-Apr-2015 by Sura Hotels Management, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback with Expedia community. We are glad to hear that you enjoyed your stay with us. Your satisfaction is the best reward for us. Thank you for your comment regarding location. We hope to see you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent location in Sultanahmet

Posted 06-Apr-2015
Pros: Good breakfast, and great location. Good friendly staff.
Cons: Rooms were kind of dark, and could use more lighting. The rooms with 3 beds tend to be very cramped. Very slow wifi.
Great location. Easy access to most attractions in Sultanahmet, or the tram if you need to venture out further. Lots of restaurants and shopping close to the hotel.
Comment from Hotel Management
14-Apr-2015 by Sura Hotels Management, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback with Expedia community. We are really happy to hear that you enjoyed your stay. It's a great pleasure to receive such beautiful feedback. Thank you for your comment regarding location. We hope to welcome you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management