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Reviews of ISG Sabiha Gokcen Airport Hotel - Special Class

4 out of 5
ISG Sabiha Gokcen Airport Hotel - Special Class
Istanbul Sabiha Gokcen Int'l Airport, Pendik, Istanbul, Istanbul

Reviews

8.8

Excellent

Rating 10 - Excellent. 844 out of 1377 reviews" "
Rating 8 - Good. 360 out of 1377 reviews" "
Rating 6 - Okay. 86 out of 1377 reviews" "
Rating 4 - Poor. 42 out of 1377 reviews" "
Rating 2 - Terrible. 45 out of 1377 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and bright. Our room was a little inconvenient to get to, having to ride two separate elevators
Stayed 1 night in Apr 2024
Response from Simge on 17 Apr 2024
Dear Margaret,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

8/10 Good

Melissa Monzerrat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was extremely close to the airport, so it is very convenient for late arrivals or early flights. People at reception were extremely helpful and nice.
Stayed 1 night in Apr 2024
Response from Simge on 17 Apr 2024
Dear Melissa,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

8/10 Good

Jerrold

Liked: Amenities
I thought property was convenient for my stay, limited restaurant facility.
Stayed 2 nights in Mar 2024
Response from Murat on 29 Mar 2024
Dear Jerrold,Thank you for taking the time to share your comments with us.Your observations and criticisms will be shared with the employees during our guest experience trainings, and I have shared the comment about your accommodation with the F&B Chef.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards

10/10 Excellent

Tugrul, Oakley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Across the airport 5 minut walk, excellent staff, great food at the hotel restaurant, very comfortable stay.
Stayed 1 night in Mar 2024
Response from simge on 20 Mar 2024
Dear Tugrul,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, very clean and the room was a great size.
Stayed 1 night in Mar 2024
Response from Murat on 12 Mar 2024
Dear Nicola,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regards

8/10 Good

Chahir Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an airport hotel, people use it as transit. Not much to say about…
Stayed 1 night in Feb 2024
Response from simge on 27 Feb 2024
Dear Chahir,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

2/10 Terrible

Oluwashina

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst customer service, rude and hang up in your face.
Stayed 1 night in Feb 2024
Response from simge on 12 Feb 2024
Dear Oluwashina,Thank you for taking the time to share your comments with us.Your observations and criticisms will be shared with the employees during our guest experience trainings, and I have shared the comment about your accommodation with the Hotel Management.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards,Simge

10/10 Excellent

Ruslan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the one night stand
Stayed 1 night in Feb 2024
Response from simge on 12 Feb 2024
Dear Ruslan,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is a 3 minutes easy walk to the terminal and incredibly convenient. The room was very nice and comfortable . I would definitely stay here again for an early morning flight.
Stayed 1 night in Feb 2024
Response from Simge on 9 Feb 2024
Dear Robert,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regards,Simge

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Jan 2024
Response from simge on 31 Jan 2024
Dear Anthony,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Mohamad Khaldoun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from simge on 31 Jan 2024
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

8/10 Good

Vladimir

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from simge on 15 Jan 2024
Dear Vladimir,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Talal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for a short transit stay within the Airport
Stayed 1 night in Jan 2024
Response from simge on 15 Jan 2024
Dear Talal ,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

6/10 Okay

Michael

Stayed 1 night in Jan 2024
Response from simge on 12 Jan 2024
Dear Michael,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

8/10 Good

Hasan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from simge on 9 Jan 2024
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly good airport hotel!
Even though it's not directly connected to the terminal, it's very close - around 5 min on foot, and the path is accessible so strollers and luggage are fine. Breakfast is on the expensive side but reasonably varied. Room excellent!
Stayed 1 night in Jan 2024
Response from simge on 9 Jan 2024
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

8/10 Good

Taghrid

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
* A couple of minutes walk from the airport, perfect especially if you have an overnight layover and want to get some hours of sleep in a comfortable bed instead of waiting around in the airport * The staff could have been more friendly. We only interacted with the guy checking us in at the reception and he managed to be rude in the span of a couple of minutes!
Response from simge on 3 Jan 2024
Dear Taghrid,Thank you for taking the time to share your comments with us.Your observations and criticisms will be shared with the employees during our guest experience trainings, and I have shared the comment about your accommodation with the F&O Chef.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards,Simge

10/10 Excellent

Myroslava

Stayed 1 night in Dec 2023
Response from simge on 31 Jan 2024
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Harvey

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from simge on 28 Dec 2023
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

8/10 Good

Kazim Orhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front office and Extra Expenses
For every an extra F&B Expenses you need go and inform to front desk its a ridiculous! ..outrageous!
Stayed 1 night in Dec 2023
Response from Simge on 28 Dec 2023
Dear Kazim,Thank you for taking the time to share your comments with us.Your observations and criticisms will be shared with the employees during our guest experience trainings, and I have shared the comment about your accommodation with the Hotel Management.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards,Simge

6/10 Okay

rima

Liked: Cleanliness
For a traveler they need more amenities
Stayed 1 night in Dec 2023
Response from simge on 26 Dec 2023
Dear Rima,Thank you for taking the time to share your comments with us.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards,Simge

10/10 Excellent

Noor Ismail

Stayed 1 night in Dec 2023
Response from Simge on 28 Dec 2023
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Sarah

Stayed 1 night in Nov 2023
Response from simge on 28 Dec 2023
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

8/10 Good

Alev, Lancaster

Stayed 1 night in Dec 2023
Response from Simge on 28 Dec 2023
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Alev, Lancaster

Stayed 1 night in Dec 2023
Response from simge on 25 Dec 2023
Dear Alev,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from simge on 25 Dec 2023
Dear Paul,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

elesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from simge on 19 Dec 2023
Dear Elesar,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect overnight stay.
Perfect location, 2 min walk from airport. Easy check in. Spotlessly clean. Will definitely use again.
Stayed 1 night in Dec 2023
Response from simge on 9 Dec 2023
Dear David,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

6/10 Okay

Diego

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is very convenient, right next to the Istanbul SAW airport. Also great is the fitness room open 24 hours. My last review was 5 stars. However this time in room 407 I could not manage to turn on the shower, it seems some part of the water system was broken in my room. I was in a hurry so no time to call someone, so was not able to take a shower. Not good for a $110-$120 hotel. Please fix it. Next time I go if the shower works I’ll give a 5 star review.
Stayed 1 night in Dec 2023
Response from simge on 7 Dec 2023
Dear Diego,Thank you for taking the time to share your comments with us.Your observations and criticisms will be shared with the employees during our guest experience trainings, and I have shared the comment about your accommodation with the Hotel Technical Team.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards,Simge

10/10 Excellent

Elnar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Simge on 7 Dec 2023
Dear Anton,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Raghdan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport,shopping mall
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient airport hotel with all amenities.
Stayed 1 night in Nov 2023
Response from Simge on 29 Nov 2023
Dear Anthony,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Elvira

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Had no breakfast or dinning area at hotel
Stayed 1 night in Nov 2023
Response from Simge on 29 Nov 2023
Dear Elvira,Thank you for taking the time to share your comments with us.Your observations and criticisms will be shared with the employees during our guest experience trainings, and I have shared the comment about your accommodation with the Hotel ManagementWe have a restaurant in our hotel.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards,Simge

4/10 Poor

ALLAN

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was very convenient, however, the bed was broken in our room ,
Stayed 1 night in Nov 2023
Response from Simge on 28 Nov 2023
Dear Aleksey,Thank you for taking the time to share your comments with us.Your observations and criticisms will be shared with the employees during our guest experience trainings, and I have shared the comment about your accommodation with the Housekeeping Chef.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards,Simge

10/10 Excellent

Sajida

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is 5 minutes walk from the terminal and is nice and clean
Stayed 1 night in Oct 2023
Response from simge on 8 Nov 2023
Dear Sajida,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Berrak Goksu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from simge on 1 Nov 2023
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

8/10 Good

m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good transfer hotel
Good transfer hotel. Clean with nice restaurant
Stayed 1 night in Oct 2023
Response from simge on 26 Oct 2023
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, clean, walking distance to airport
Stayed 1 night in Oct 2023
Response from simge on 20 Oct 2023
Dear Alejandro,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from simge on 16 Oct 2023
Dear Alexander,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Meilyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best quality was the location, walkable distance from the airport (8 min). the room and the lobby were clean and modern.
Stayed 1 night in Oct 2023
Response from simge on 12 Oct 2023
Dear Meilyn,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

8/10 Good

Alena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Simge on 16 Oct 2023
Dear Alena,Thank you for taking the time to share your comments with us.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards,Simge

10/10 Excellent

Franciscoo

Stayed 1 night in Sep 2023
Response from simge on 1 Nov 2023
Dear Guest,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Jesus

Stayed 1 night in Oct 2023
Response from Simge on 16 Oct 2023
Dear Jesus,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

10/10 Excellent

Jack

Stayed 1 night in Oct 2023
Response from Simge on 16 Oct 2023
Dear Jack,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

8/10 Good

Simon

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Decent airport hotel
This is an airport hotel that is a very short walk to the terminal. My room was spacious enough and comfortable. It was clean with a decent en-suite shower room. The bed was fine. It was strange that you had to get a lift to the second floor then walk half way round the hotel to get to another lift to get to the fourth floor. Dinner in the evening was not very good, small portion and very dry chicken.
Stayed 2 nights in Sep 2023
Response from Simge on 5 Oct 2023
Dear Simon,Thank you for taking the time to share your constructive comments with us.Your observations and criticisms will be shared with the employees during our guest experience trainings, and I have shared the comment about your accommodation with the Kitchen Chef.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards,Simge

6/10 Okay

Russell, Midland

Liked: Cleanliness
Just 2 towels and there’s no conditioner body soap.
Stayed 1 night in Oct 2023
Response from Simge on 6 Oct 2023
Dear Russell,Thank you for taking the time to share your comments with us.Your observations and criticisms will be shared with the employees during our guest experience trainings, and I have shared the comment about your accommodation with the Housekeeping Chef.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards,Simge

2/10 Terrible

Mohammad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bad reception . Bad bellcaptain
When i arrived on 01 Oct. at 9 : 00 p.m. bad reception anf bad bell captain.
Stayed 1 night in Sep 2023
Response from Jennet on 4 Oct 2023
Dear Mohammad,Thank you for taking the time to share your constructive comments with us.Your observations and criticisms will be shared with the employees during our guest experience trainings, and I have shared the comment about your accommodation with the Front Office Chef.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may requireBest regards,

10/10 Excellent

Alexey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay and very convenient location
Stayed 1 night in Sep 2023
Response from Jennet on 27 Sept 2023
Dear AlexeyThank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regards

10/10 Excellent

sara

Stayed 1 night in Sep 2023
Response from Simge on 16 Oct 2023
Dear sara,Thank you for taking the time out to fill in the survey and for your positive comments, I am very pleased to hear that all our service were to your satisfaction, and please be assured that your positive comments have already been shared with all team members.We are looking forward to welcome you back to ISG Airport Hotel and remain at your disposal for any further assistance you may require.Best regardsSimge

8/10 Good

Carmina

Stayed 1 night in Sep 2023
Response from Jennet on 26 Sept 2023
Thanks for staying with us. We appreciate your feedback!