Rooftop bar

Reviews of Erten Konak - Special Class

4 out of 5
Erten Konak - Special Class
Akbiyik Caddesi, Akbiyik Degirmeni Sokak 8/10, Istanbul, Istanbul

Reviews

8.0

Very good

Rating 10 - Excellent. 327 out of 886 reviews" "
Rating 8 - Good. 323 out of 886 reviews" "
Rating 6 - Okay. 127 out of 886 reviews" "
Rating 4 - Poor. 57 out of 886 reviews" "
Rating 2 - Terrible. 52 out of 886 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Paschal

Liked: Cleanliness, staff & service

6/10 Okay

Maysa

Disliked: Cleanliness, property conditions & facilities
It was pretty property, quite old fashioned and fits in with the vibes of the area. There was an unpleasant strong smell from the bathroom but found that in many places in Istanbul so that wasn’t too great - perhaps to do with plumbing in Istanbul in general?. The view out the window was pretty nice though. It’s a decent hotel, mostly clean. Was really there to sleep and explore the city, decent price. Expect what you pay for. Staff were polite enough and eager to help.
Stayed 3 nights in Dec 2023
Response from Çağdaş on 20 Jan 2024
Dear MAYSA;We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.We will take into account your complaints and suggestions.If our guest will be hapy,we are happy. We have corrected all our shortcomings and will now provide better quality service.We hope to see you as soon as possible. Kind regards Çağdaş Şimşek

8/10 Good

JONATHAN MAURICE

Travelled with family
Quirky, quiet, clean with friendly staff. Very close to all the tourist sites and transport.
Stayed 7 nights in Dec 2023
Response from Çağdaş on 20 Jan 2024
Dear Jonathan;We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.We will take into account your complaints and suggestions.If our guest will be hapy,we are happy. We have corrected all our shortcomings and will now provide better quality service.We hope to see you as soon as possible. Kind regards Çağdaş Şimşek

6/10 Okay

Hameed

Travelled with family
Liked: Staff & service
Stay in Erten Konak Istanbul, Turkiye
It was just an OK trip. Since we had luggage the room we reserved was not given to us. We had reserved a room with sea view in the fourth floor, but we were asked to climb a very very narrow stairs for 5 flights, which was not possible. So we had to settle for a smaller room in the first floor. Being an inferior room we should be getting a partial refund at least. Also the room which we reserved for $70+ from US, was listed for $32 on hotels.com website itself, when we reached there. Still we were charged in full. The pictures shown on their website is old. The furnitures were very very old. The bathroom had good and fine fittings. Air conditioner was fine and good. Breakfast was good enough though very same repeated over and over again. No drinking water was provided. The tour contacts from the hotel desk was good. And they arranged good taxi service for good price.
Stayed 5 nights in Nov 2023
Response from Çağdaş on 8 Dec 2023
Dear Hameed ;We gave you the room you booked. We have no chance of giving you another or the wrong room as a triple anyway.Also, the price of each of our rooms is different. It would be wrong to compare the price of the cheapest room on the ground floor with the most expensive room.In our hotel, we offer free water and coffee to our guests 24 hours a day.Your complaints are all wrong.Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Çağdaş Şimşek on 20 Oct 2023
Dear HotelGuest ; We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.We will take into account your complaints and suggestions.If our guest will be hapy,we are happy. We have corrected all our shortcomings and will now provide better quality service.We hope to see you as soon as possible. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would go back and stay at this hotel. Very close to major attractions and the waterfront. Spoilt for choice when it comes to local restaurants.
Stayed 3 nights in Jun 2023
Response from Çağdaş on 7 Jul 2023
Dear Hotel Guest ; We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.We will take into account your complaints and suggestions.If our guest will be hapy,we are happy. We have corrected all our shortcomings and will now provide better quality service.We hope to see you as soon as possible. Kind regards Çağdaş Şimşek

4/10 Poor

Elsie E

Disliked: Cleanliness, staff & service, property conditions & facilities
Total Disappointment
Staff didn't speak much english, so a lot of misunderstandings. Room was not cleaned everyday. We took garbage out twice. Told them my bathroom lamp was broken and they never fixed it. They arranged for an english speaking Aqva tour, and the tour guide didn't speak one word of english. They took us in a raggedy van that was dirty and had the side door broken. Driver didn't give us any information. I felt robbed. On top of it, they dropped us off very far from the hotel and one of us had problems walking. I wouldn't recommend this tour to anyone. I feel we deserve to be reimbursed.
Stayed 1 night in Jun 2023
Response from Çağdaş on 12 Jun 2023
Dear Elsie ;We are very sorry that we did not meet your expectations.Kind Regards

6/10 Okay

Omar

Stayed 1 night in May 2023
Response from Çağdaş on 2 Jun 2023
Dear Omar ;Many thanks for choosed our hotel and point.Kind Regards

10/10 Excellent

L. Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was superb! They were kind, friendly, and very accomodating. They made our stay at this hotel very pleasant.
Stayed 2 nights in May 2023
Response from Çağdaş on 2 Jun 2023
Dear Margarita ;We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.We will take into account your complaints and suggestions.If our guest will be hapy,we are happy. We have corrected all our shortcomings and will now provide better quality service.We hope to see you as soon as possible. Kind regards Çağdaş Şimşek

10/10 Excellent

Slawomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Çağdaş on 26 Apr 2023
Dear Slawomir;We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.We will take into account your complaints and suggestions.If our guest will be hapy,we are happy. We have corrected all our shortcomings and will now provide better quality service.We hope to see you as soon as possible. Kind regards Çağdaş Şimşek

4/10 Poor

Baldeep Singh

Travelled with family
Disliked: Property conditions & facilities
The property is ideally located for Istanbul’s sights. All the Turkish will say walking is impossible but it’s all within 300 meters to 1.5 miles. The property is very old and needs updating with decor and refreshing of painting and decorating. House keeping is terrible as the beds had hairs the toilet had hairs. Floor was not mopped and my used towels were just folded back and reused. The hotel cuts corners everywhere to maximise profits but there is very little to no consideration of tourist stay. Please do not travel to this hotel. You will be highly disappointed. It’s no more then a 2 star hotel. What a disappointment!
Stayed 7 nights in Mar 2023
Response from Çağdaş on 2 Apr 2023
You stayed in a historical hotel. All of the pictures we don't like are historical artifacts.This is joking comment.Our hotel is cleaned every day. Towels are changed every day. Special visitors come to see the decor we don't like.You even criticized the roads of Sultanahmet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2023
Response from Çağdaş on 9 Jan 2023
Thank you...

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
R we
Stayed 2 nights in Oct 2022
Response from Çağdaş on 20 Oct 2022
Dear Lisa ,Many thanks for choosed our hotel and point.Kind Regards

10/10 Excellent

Zakia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was so cute. It has a lot of personality. It’s walking distance from Aya Sofia, the metro station and the Grand Bazaar. The best thing about it was the staff. They were so nice and became friends. They also helped me get great deals on all the little tours and trips I went on. I would definitely go again and recommend this hotel to all my friends.
Stayed 16 nights in Jun 2022
Response from Çağdaş on 9 Aug 2022
Dear Zakia , Many thanks for choosed our hotel and review. Kind Regards

2/10 Terrible

Madinah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a room for 13 nights and we were excited to stay in a clean and comfortable room. Unfortunately, when we reached first we saw many flies starting from the entrance. Our room was very small and smelly and not as it was shown on the picture. There were red stains on the walls and most of the items like the lamp, furniture and walls were old and broken. Also, there were small mosquitos in the room as well as some very small dead mosquitos on the bed sheet. The restroom was very small and there was no room between the toilet and the sink so you could not use the toilet properly. The air conditioner was old and placed on top of the bed so when you turned the AC off the room was very hot and smelly and you couldn't sleep at all, but when you turned the AC on the room was becoming unbearably cold. We couldn't sleep the whole night because I had the air conditioner remote in my hand and changing the degree every couple of minutes so as not to feel so cold as well as not to have the smell in the room. Still, I got sick the next day 😞 which made us leave the hotel after only one night's stay and booked another hotel. It's been 4 days since then but still, I cannot speak properly I am taking antibiotics and I still haven't recovered so my holiday is ruined. We checked-in on the 19th of June and when we complained about our room many times the receptionist told us that we are fully booked so we cannot help you. You should wait for our manager he might help the next day.
Stayed 13 nights in Jun 2022
Response from Çağdaş on 4 Jul 2022
It is unnecessary to even answer you. If you write the truth that we do not like our hotel.The air conditioner in that room is new, it is constantly sprayed and at least 20 guests who stayed before you gave good points and comments.Look for the problem yourself

10/10 Excellent

Stephen P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Çağdaş on 28 Nov 2021
Dear Stephen ; Many thanks for choosed our hotel and point. Kind Regards

10/10 Excellent

Joel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything about the hotel was great including the hostess.
Stayed 3 nights in Oct 2021
Response from Çağdaş on 3 Nov 2021
Dear Joel ;We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.We will take into account your complaints and suggestions.If our guest will be hapy,we are happy. We have corrected all our shortcomings and will now provide better quality service.We hope to see you as soon as possible. Kind regards

6/10 Okay

Srinivasan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Poor Service
It was horrible experience. No lift and my room was in 4th floor. Had to carry all my luggage myself. The ground staff was not helpful. They were chatting and I asked them if they could give me a hand as I had more than 4 luggages. They failed to help and were continuing their chat. If you have no options and looking for cheap stay, then proceed. The bed was hard and horrible too.
Stayed 2 nights in Oct 2021
Response from Çağdaş on 25 Oct 2021
Dear Srinivasan ; We havent got a lift.This hotel second type historical building and our hotel like museum.Also we always assist all guests in carrying luggage. Kind Regards

4/10 Poor

Blanca

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was ok the view to the sea was excellent the worst part was the bathroom with a leak in the zink the shower couldn't get the right temperature with water, the toilet had a leak too and they didn't have a good cleaning service. The good part of the hotel has a very good location very close to the mosques.
Stayed 4 nights in Oct 2021
Response from Çağdaş on 15 Oct 2021
Dear Blanca ; Many thanks for choosed our hotel.We are sorry for the water problem.If you had told us,we would have changed your room or repaired your room.We are sorry again. Kind Regards

8/10 Good

Haytham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021
Response from Çağdaş on 21 Sept 2021
Dear Haytham ; Mnay thanks for choosed our hotel and review. Kind Regards

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2021
Response from Çağdaş on 1 Sept 2021
Teşekkürler

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very nice hotel, confortable and have nice people working in costumer services. Thank you for everithing👍💯
Stayed 5 nights in Aug 2021
Response from Çağdaş on 16 Aug 2021
Dear Hotel Guest , Many thanks for your review and if our guest happy,we are happy. Kind Regards

6/10 Okay

Alaa

Stayed 1 night in Jul 2021
Response from Çağdaş on 13 Jul 2021
Thank you

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not book this hotel!!
We booked for 4 nights but we only stayed 1 night because there was no hot water, AC was not working, hair dryer and fridge was not available when the online amenities had it listed. The room also had an odd smell and the all inclusive breakfast was not good at all. Hotels.com should remove this place from their listing. Horrible experience.
Stayed 4 nights in Jul 2021
Response from Çağdaş on 13 Jul 2021
Dear Guest ; You did not stay at the hotel why are you writing a false comment.Our all air conditioner is working and 24 hours we have ahot water. Kind Regards

10/10 Excellent

sorina

Stayed 1 night in Jun 2021
Response from Çağdaş on 1 Jul 2021
Dear Hotel Guest , We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.If our guest will be hapy,we are happy.We hope to see you as soon as possible. Kind regards

2/10 Terrible

Ali

Stayed 2 nights in Jun 2021

8/10 Good

Fowad

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 5 nights in Jun 2021
Response from Çağdaş on 28 Jun 2021
Dear Fowad , Many thanks for choosed our hotel and point. Kind Regards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay with my kids for a week there . Location is beautiful. Very friendly service and every day cleaning room . Even breakfast included:) . Recommend
Stayed 5 nights in Jun 2021
Response from Çağdaş on 26 Jun 2021
Dear Hotel Guest , We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.If our guest will be hapy,we are happy.We hope to see you as soon as possible. Kind regards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have what you paid for:) but over all it was amazing friendly service, clean rooms, cozy atmosphere, great location, even breakfast was included and they are try to make something every day different for us ;))) . I been there with my kids and friends- we are all love it!!! Definitely recommended!;)!!!
Stayed 7 nights in Jun 2021
Response from Çağdaş on 23 Jun 2021
Dear Hotel Guest , We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.If our guest will be hapy,we are happy.We hope to see you as soon as possible. Kind regards

6/10 Okay

Sultan

Disliked: Room comfort
Stayed 2 nights in May 2021
Response from Çağdaş on 6 Jun 2021
Dear Sultan ; Many thanks for choosed our hotel.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is like museum. Different collection of old clothing, hats, paintings. Makes you feel very cozy. Nice quiet area around. Totally worth experience to stay there.
Stayed 1 night in Apr 2021
Response from Çağdaş on 1 Jun 2021
Dear Hotel Guest ; Many thanks for choosed our hotel and many thanks good point and review...

10/10 Excellent

ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay
the hotel was good we had a good stay, of cours with corona you cant get the best service, people were friendly and the place was clean, room was very nice, the only problem is no elevator and if you have suitcase, then good luck taking it to your room
Stayed 1 night in May 2021
Response from Çağdaş on 12 May 2021
Dear Ali ; Many thanks for your review and point. Kind Regards

10/10 Excellent

hoba

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Çağdaş on 30 Apr 2021
Dear Hoba ; Many thanks for choosed our hotel.

4/10 Poor

Muddassar

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience
It was not good
Stayed 4 nights in Apr 2021
Response from Çağdaş on 27 Apr 2021
Thank you

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 3 nights in Apr 2021
Response from Çağdaş on 14 Apr 2021
Dear Hotel Guest , Many thanks for choosed our hotel and review. Kind Regards

2/10 Terrible

Saeed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very bad experiance
Everything was bad. Room which i booked and which was in pictures was not same. Room was very small, no phone in room. If you want to speak to staff you need to go to reception. No water or tea facility in room. Bath room was very smelly complained but nothing happened Booked for 7 nights and couldn’t stayed more then few hours and they have deducted full money.
Stayed 7 nights in Feb 2021

8/10 Good

Atika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Çağdaş on 26 Jan 2021
Dear Atika , Many thanks for choosed our hotel.

10/10 Excellent

Evangelina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021
Response from Çağdaş on 24 Jan 2021
Dear Evangelina , Many thanks for choosed our hotel and point. Kind Regards

10/10 Excellent

Sandra, New Orleans, LA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near many historic sites. Staff very friendly, with a very nice breakfast and rooms cleaned thoroughly each day. Would certainly recommend and would stay there again.
Stayed 14 nights in Nov 2020
Response from Çağdaş on 15 Dec 2020
Dear Sandra , We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.If our guest will be hapy,we are happy.We hope to see you as soon as possible. Kind regards

8/10 Good

saeed

Liked: Cleanliness, staff & service
Good value for money
Ok no parking , no smoking rooms, and no tea making facility in room.
Stayed 2 nights in Nov 2020
Response from Çağdaş on 21 Nov 2020
Dear Saeed , Many thanks for review and point.Also we dont have car parking but we have 24 hours free coffee ,tea ,hot water,fruit juice etc.Our all rooms no smoking but we have a 2 garden and our guest smoking garden. Kind Regards

8/10 Good

tonia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unusual setting
This is central to all amenities but feels like your in a small village not a major city. The decor was years of the owners personal collection of vintage clothing, hats, bags etc. Clean, comfortable and exceptional good value for your money. Highly recommend.
Stayed 2 nights in Nov 2020
Response from Çağdaş on 8 Nov 2020
Dear TONIA , We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.If our guest will be hapy,we are happy.We hope to see you as soon as possible. Kind regards

10/10 Excellent

Hamid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020
Response from Çağdaş on 7 Nov 2020
Dear Hamid , We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.If our guest will be hapy,we are happy.We hope to see you as soon as possible. Kind regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2020
Response from Çağdaş on 14 Oct 2020
Dear Hotel Guest ; Many thanks for choosed our hotel and point. Kind Regards

10/10 Excellent

Randal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel, block or so from Divine Wisdom the sea two blocks the other direction. Eclectic furnished. Very hard to find though.winding back streets of Sultanaham. On site if the heat palace one of whose ruined walls was outside my window. You sit in your room and dream of Emperors in gold on soaring thrones surrounded by signing mechanical birds and roaring lions.
Stayed 1 night in Oct 2020
Response from Çağdaş on 9 Oct 2020
Dear Randal,We had a great pleasure to welcome you at our hotel.Thank you for taking your time to write review.If our guest will be hapy,we are happy.We hope to see you as soon as possible. Kind regards

10/10 Excellent

Verified traveller

Stayed 4 nights in Sep 2020
Response from Çağdaş on 11 Sept 2020
Dear Hotel Guest ; Many thanks for choosed our hotel and point. Thank you very much.

10/10 Excellent

Juliya, New York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great location, comfortable room. friendly stuff
Stayed 2 nights in Aug 2020
Response from Çağdaş on 29 Aug 2020
Dear Juliya ; Thank you very much for choosed our hotel and review.

8/10 Good

Layla, Uk

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice historic place clean and tidy The staff was friendly and helpful
Stayed 1 night in Aug 2020
Response from Çağdaş on 26 Aug 2020
Dear Layla ; Thank you for choosed our hotel and review.

2/10 Terrible

Sunny, canada

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely not as shown in pictures and promised. Very small rooms. Breakfast is a joke and a very poor service.
Stayed 7 nights in Aug 2020
Response from Çağdaş on 20 Aug 2020
Dear Sunny ; Why you say lie ?You didnt come our hotel for covid 19.You dont know our hotel.This is disrecpect for our efforts.

8/10 Good

Roman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Çağdaş on 10 Jul 2020
Dear Roman , Many thanks for choosed our hotel and thank you for the point. Kind Regards

10/10 Excellent

karen

Stayed 3 nights in May 2020
Response from Çağdaş on 28 May 2020
Dear Karen , Thank you for the point. Kind Regards