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Reviews of Crowne Plaza Istanbul - Harbiye, an IHG Hotel

5 out of 5
Crowne Plaza Istanbul - Harbiye, an IHG Hotel
Dolapdere Caddesi No.161, Sisli, Istanbul, Istanbul

Reviews

7.0

Good

Rating 10 - Excellent. 109 out of 400 reviews" "
Rating 8 - Good. 113 out of 400 reviews" "
Rating 6 - Okay. 91 out of 400 reviews" "
Rating 4 - Poor. 42 out of 400 reviews" "
Rating 2 - Terrible. 45 out of 400 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mustafa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and good location,staff are very friendly and helpful,highly recommended.
Stayed 3 nights in Mar 2024

8/10 Good

?????

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2024

8/10 Good

mehmet

Stayed 1 night in Nov 2023

8/10 Good

Ziba

Stayed 2 nights in Oct 2023

10/10 Excellent

Enanunegsh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great the staff are wonderful any issue they respond very quickly and very friendly manner Thank you for all staff of Crawn Plaza Hotel. Istanbul!
Stayed 9 nights in Oct 2023

10/10 Excellent

vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location ,excellent Breakfast, my wife enjoyed Hamam massage ! Hotel management Specifically Lady supervisor forget to ask her name was very concerned I can say overall Enjoyed My stay only one concern day we went early morning at 4 AM take out breakfast please improve it veg sandwich was not good please since i paid my breakfast in advance ! it’s great Hotel i will recommend any one !!!
Stayed 4 nights in Sep 2023

8/10 Good

Ruth

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
For two days the main elevators were not working
Stayed 2 nights in Sep 2023

10/10 Excellent

Dudu Goenuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

seyed Mehrdad

Stayed 1 night in Aug 2023

6/10 Okay

Isaiah

Liked: Staff & service, property conditions & facilities
For the full two days i stayed here the shower and faucet water came out orange. And the water and drains from the shower and sink faucet smelled.
Stayed 2 nights in Aug 2023

10/10 Excellent

Amine, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, amenities
Their Staff and their services is beyond any expectation… can’t say enough about our experience during our visit (2 weeks) they are amazing.
Stayed 13 nights in Jul 2023

2/10 Terrible

Ulas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Facia
Gece geç saatte düğün sonrası dinlenmek için İstanbul’da ikamet etmemize rağmen otele gittik. Kaldığımız odanın koridorunda başlayan ve odada devam eden bir lağım kokusu vardı. Oda çok sıcaktı, klima yetersizdi ve hiç soğutmadı. Mini bar dolabı bozuktu. Gece 1 de odamıza gelip değiştirildi. Soğuk su içemedik. Soğuk su için oda servisini aramak ve beklemek zorunda kaldık. Yorgunluk atmaya geldiğimiz otelden pişmanlıkla ayrıldık.
Stayed 1 night in Jul 2023

8/10 Good

Anwar

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Jul 2023

10/10 Excellent

Gurwinder

Liked: Cleanliness, staff & service, property conditions & facilities
Good Service
The hotel was good. Gym was really good with lots of equipment. Service on the reception desk was good.
Stayed 3 nights in May 2023

6/10 Okay

Omar

Travelled with group
Liked: Room comfort
Overall good but not five star hotel.
Hotel location located on low area, so anytime you walk you will need to climb. The furniture is comfort but old not for five star hotel. They need to improve room cleanliness. Room size is good but bathtub is small.
Stayed 1 night in Apr 2023

10/10 Excellent

CAN

Stayed 1 night in Apr 2023

10/10 Excellent

Amine, Edmonton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location, Staff, excellent customer service, almost everyone speaks English... and the food is good, especially the Breakfast buffet... we're coming back soon...
Stayed 14 nights in Mar 2023

10/10 Excellent

Lassi

Stayed 5 nights in Mar 2023

10/10 Excellent

Mohamad, Edmonton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your staff are very good
Stayed 7 nights in Mar 2023

10/10 Excellent

michal

Stayed 2 nights in Mar 2023

10/10 Excellent

Jana

Stayed 4 nights in Feb 2023

10/10 Excellent

Behnoosh

Stayed 7 nights in Feb 2023

10/10 Excellent

Yacoub

8/10 Good

Antonio David

Stayed 2 nights in Jan 2023

6/10 Okay

AHMAD

Disliked: Staff & service, property conditions & facilities
S
Stayed 1 night in Aug 2022

10/10 Excellent

Shahab

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are all great! They all go above and beyond to make your stay comfortable. Please IHG give your staff awards! Special thanks to miss Yalda.
Stayed 5 nights in Aug 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please avoid this hotel
Very uncomfortable stay. At arrival, the toilet was extremely dirty. The shower floors were very sticky and the it smelled. We asked for room service and they were very slow at arriving and still left the room in a mess. The elevators took forever to arrive, the whole hotel smelled. At check out, they tried to charge us €1000 Euros higher than the rate I had secured through Hotels.com. I had to stay to prove the payments that they already took from me and I almost missed my flight because of that. Avoid this hotel, I have never experienced a stay this bad in my life.
Stayed 6 nights in Jul 2022

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am staying for several days at several hotels through the city but this hotel provides real value for money. The staff is very friendly and two names I like to promote especially for their service: Shara, the receptionist and
Stayed 1 night in Jun 2022
Response from Naim ŞENGÜL ONLINE & REVENUE MANAGER on 20 Jul 2022
Hello Dear Oscar. Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Best Regards. Naim ŞENGÜL ONLINE & REVENUE MANAGER

4/10 Poor

Nihal

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
The carpets were stained , the toilet was dim lit and faucets made creaking noises .
Stayed 5 nights in Mar 2022
Response from Naim ŞENGÜL ONLINE & REVENUE MANAGER on 1 Apr 2022
We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Good

Paula Agudelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 3 nights in Sep 2021

6/10 Okay

Ahmad

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Sep 2021

2/10 Terrible

ahmad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2021

10/10 Excellent

Seda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, clean, friendly and helpful staff. Excellent buffet.
Stayed 4 nights in Aug 2021

10/10 Excellent

Shimaa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Tutku Tekinel on 8 Apr 2021
Dear Shimaa, Thank you so much for your feedback of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,

10/10 Excellent

MEHDI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Tutku Tekinel on 10 Mar 2021
Dear Guest, First of all, thank you very much for your kind interest in Crowne Plaza Istanbul Harbiye Hotel. The gladness of our valued guests is very important to us. Stating that we are pleased that everything was fine, thank you very much again for your valued comments. Best Regards.

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from EYUP on 16 Feb 2020
"Samimi görüşleriniz için teşekkür ederiz. Son konaklamanızın, beklentilerinizi karşılamamasından dolayı tarafınızdan özür dileriz. Yorumlarınız için teşekkür ederiz. Hizmetlerimizi geliştirmeye devam edebilmek için görüşlerinizi ekibimizle paylaşacağız. Daha iyi bir deneyim yaşatabilmek için, gelecekte sizleri tekrar ağırlayabilme fırsatını yakalayabilmeyi umuyoruz. Saygılarımızla, DUTY MANAGER EYUP KARATAS

6/10 Okay

Verified traveller

Stayed 11 nights in Jan 2020
Response from EYUP on 26 Jan 2020
"Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.İn all rooms we have free tea and coffie set and two water.But in looby areas all drinks with charge. Sincerely, DUTY MANAGER EYUP KARATAŞ

6/10 Okay

JackM, Brooklyn, NY

Liked: Cleanliness, staff & service
There is only one restaurant which is a negative. Need more variety of food. The lights in the room are very dim, can barely see. However the room is spacious and clean. Bathroom is big. But the room is noisy at night, i can always hear people talking and laughing in the middle of the night. The location is very decent, walking distance to the main shopping area. The spa is also nice and very affordable.
Stayed 3 nights in Nov 2019
Response from EYUP on 23 Dec 2019
Dear JACK, "Samimi görüşleriniz için teşekkür ederiz. Son konaklamanızın, beklentilerinizi karşılamamasından dolayı tarafınızdan özür dileriz. Yorumlarınız için teşekkür ederiz. Hizmetlerimizi geliştirmeye devam edebilmek için görüşlerinizi ekibimizle paylaşacağız. Daha iyi bir deneyim yaşatabilmek için, gelecekte sizleri tekrar ağırlayabilme fırsatını yakalayabilmeyi umuyoruz. Saygılarımızla, DUTY MANAGER EYUP KARATAS

10/10 Excellent

Tunc

Stayed 1 night in Nov 2019

8/10 Good

T Van Aarle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant stay
Nice hotel , friendly staff, clean rooms but could do with updating, Family friendly, good location and convenient shuttle to Taksim square.
Stayed 6 nights in Nov 2019
Response from EY on 29 Nov 2019
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, DUTY MANAGER EYUP KARATAS

4/10 Poor

mohammed

Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
bad expuerance in crownplaza
location is bad dangerous to walk to the near place whrer resturant and public transport no one help me to take my baggage from taxi to inside the hotel room service are not helping to get ice they hang phone
Stayed 4 nights in Oct 2019
Response from EYUP on 31 Oct 2019
Dear Mohammed, "Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, DUTY MANAGER EYUP KARATAS

10/10 Excellent

Jeremiah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from EYUP on 31 Oct 2019
Dear Jeremiah, "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, DUTY MANAGER EYUP KARATAS

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. We loved our stay here thanks a lot
Stayed 1 night in Oct 2019
Response from EYUP on 20 Oct 2019
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, DUTY MANAGER EYUP KARATAS eyup.karatas@cpistanbulharbiye.com

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It’s ok but it should be replaced new furniture Room lighting should be increased slightly Room service should cleanup the bath tub
Stayed 10 nights in Sep 2019
Response from Eyup on 3 Oct 2019
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback.We appreciate your comments and will share these with our team We hope you will visit us again. Sincerely, IEYUP KARATAS DUTY MANAGER

8/10 Good

Dr K T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from EYUP on 3 Oct 2019
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, DUTY MANAGER EYUP KARATAS

8/10 Good

Teresita

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2019
Response from EYUP on 2 Oct 2019
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, DUTY MANAGER EYUP KARATAS

10/10 Excellent

Muhammad

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from EYUP on 2 Oct 2019
Dear Mr.Muhammad, "Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, DUTY MANAGER EYUP KARATAS

2/10 Terrible

Alan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away from this hotel
Disrespect stay away from this hotel
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from EYUP on 14 Oct 2019
"Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely,

10/10 Excellent

Verified traveller

Stayed 9 nights in Aug 2019
Response from EYUP on 2 Oct 2019
"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, DUTY MANAGER EYUP KARATAS eyup.karatas@cpistanbulharbiye.com