This was a 5 Star. Hotel for sure.....beautiful, clean and very updated.... However, due to remodeling projects going on, I was left with a cold shower..... I did let the check know on my way out, who in return gave me 4 vouchers for free breakfast. ( day late and dollar short). Other than that it was a great place and close to the airport!
I arrived at this hotel via their airport shuttle - they have the friendliest shuttle driver! I felt very safe and welcomed - I entered the facility to bright smiles and happy faces. Anything I came to these folks with, they solved. The bathroom needed updated and the facility wasn't what Hilton Garden Inn usually looks like - it felt more condensed but the staff and cleanliness more than made up for it. The bed was so comfortable and I had an absolutely amazing stay. I would definitely stay here again.
I was in town with the family for the Dallas game vs The Cardinals, who were staying at this hotel as well. Didn't start off well but was quickly turned around by Gabby when I checked into the hotel. She did a great job. When we got to the room it was very clean and the bed was very comfortable. We requested a crib and roll a way bed and it was brought up very quickly. The A/C also worked great, which is one of my pet peeves when it doesn't.
After unpacking and getting organized, we decided to take the kids to the indoor pool. It was nice and warm and very clean. After the trip to the pool, we ordered room service. It was very good as well. We had some minor inconveniences along the way but the staff, even in the middle of the night, took care of our request. Thank you to Shelby and Gabby for going over and above for us during our stay.
We were in irving for a body building competition for one day. Check in was really pleasant and nice. I tried to ask for a room next door to my brOthers but his floor was full but it was really nice of the lady at front to offer to get us a room next to each other :)
The room was clean and nice. Web had my 7 year old nephew and 1 year old nephew so it was nice that they gave us a end of hallway room because those two can be pretty loud. My mom nephews and me tried the restaurant. It was pretty good, although they didn't have the dumplings I wanted but the server was great and I ended up getting chicken fingers which were awesome. Kidsv watt breakfast free and it was pretty good although was told would take about 20 min if I wanted an omelette or French toast orb whatever which was ok Because I usually always eat the same thing for breakfast at hotels. They kept runningb out of pancakes though. I think they were short staffed because there was only one server and she was running around everywhere. Luckily I didn't really need her.
Over all if I can get a really good rate like I did this time again. ..id def go back. Really clean rooms and friendly staff and good food. The pavilion pantry had really nice treats too! And they have these really yummy cookies at the front desk in the evenings and coffee/tea and a different beverage during the day. For exac example when we got theret Saturday they had lemon water and Sunday when we left the had peach tea!
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