4/10 Poor
Timothy, Summerville
Business traveller
17 Mar 2024
Disliked: Staff & service, amenities
The staff was not accustomed to working with a business traveler. This hotel largely caters to unhoused families. The police were in the lobby on a call when I arrived. They assured me that it was safe to check in. My week's stay was not terrible, but the staff was rather curt with their communications and seemed more accustomed to shutting noisy people down than to being helpful and providing the little courtesies that make business travel more agreeable. When I asked to speak with a manager, I just got the run around. An Expedia rep called and asked for a manager and also got run around. The "grab and go" breakfast was packaged muffins, cheap granola bars, or instant oatmeal and coffee. That was all. No fruit, no bagels, no juice, no water, no anything else. There were lots of families with lots of kids and lots of dogs and lots of noise.
Timothy
Stayed 5 nights in Mar 2024
