First I believe a large place like Westgate should have their own transportation from the airport.it's only 20Minutes away. Second I got to the front desk was amicably greeted by Helen, she promptly found my reservation, however wanted me to pay the full price instead of the balance after I paid a deposit with Expedia. I informed her the price was incorrect.. but she insisted I pay the full price and then I'll be reimbursed the Expedia deposit after they find out what happened. I didn't want to do this but she wouldn't budge, I was was traveling with my mother who walks with a cane and has limited mobility. I asked can I just pay my balance get checked in and when someone finds out what happened to the deposit it can be added , the answer was No, so we were stuck sitting in the lobby, my mom was in pain and finally after we walk.back up to the desk ,Helen cheerfully says are guys still here? Really? where were we going to go? So she looks up my information again just to find out that the Expedia transactions was not processed yet, okay so once again I offer to pay the balance and when the transactions are processed they can just add it, right? NO still she wants me to pay full price,so me and my mom with her cane are still left in the lobby.. it's pouring rain and we arrived at 4:40 and now it's 10p long story short my mom had to literally cry tears to the manager and they finally checked us in after 11p and I had to come and straighten things out in the morning.
This hotel was exactly what we needed. The price was perfect, the staff was friendly, and the room was clean. The breakfast was good. The on-site laundry facility was convenient. The pool was nice. I loved having a kitchen. I would absolutely stay here again and recommend it to anyone planning to visit Universal. It was a 5 minute drive!
It was a nice hotel to stay at that allowed pets. Huge blessing to be able to bring our dog, beautiful shady grassy area for the pets to walk them or play fetch. The only downside to our stay is walls were thin and you could hear the people above you. Also, the cleaning crew woke us up every morning very early. Very loud talking to one another, smashing our door with their carts. Other than that it was a nice stay for our family and I would stay here again, just request to stay away from where the cleaning crew sets up in the morning. They even had a kids club at the pool with arts and crafts etc... very neat.
Very enjoyable experience. Our room was very nice. I was most impressed with housekeeping. Our room was cleaned each day and look just as it did when we first arrived. The hotel staff was very friendly. The hotel was very clean. My only complaint is the event desk was only staffed in the morning and tickets should only be sold by hotel staff. There was someone from the Wyndham Resort selling tickets at a "lower rate" HOWEVER you have to do a 90 minute presentation. We arrived late and was not aware the person was not with Best Western, after purchasing the tickets and deciding to do the resort tour, the next morning no one came to pick us up and when we tried to cancel the tickets we get the run-around from the person who is sitting behind the events counter in the lobby of the Best Western hotel...sitting side by side the person who is selling event tickets for the hotel. This is very confusing. Why would you have someone from another hotel compete with your hotel.
The hotel is clean and walking distance to everything. Right across the street is wet n wild which was great. There is a one of the best steat house for that area right next door.. cant beat this hotel for the price and location.. definitely would recommend
International Drive's largest claim to fame is the Universal Orlando Resort, home to two theme parks — Islands of Adventure and Universal Studios; the water park, Wet 'n Wild; and the entertainment area, CityWalk. The I-Ride trolley (really a bus) stops frequently along the street. At the north end of International Drive are two shopping meccas: Prime Outlets-Orlando and The Mall at Millenia.
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