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Reviews of Staybridge Suites Indianapolis-Fishers, an IHG Hotel

3 out of 5
Staybridge Suites Indianapolis-Fishers, an IHG Hotel
9780 Crosspoint Blvd, Indianapolis, IN

Reviews

8.6

Excellent

Rating 10 - Excellent. 320 out of 592 reviews" "
Rating 8 - Good. 176 out of 592 reviews" "
Rating 6 - Okay. 48 out of 592 reviews" "
Rating 4 - Poor. 29 out of 592 reviews" "
Rating 2 - Terrible. 19 out of 592 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Property conditions & facilities
We showed up at check-in at 3 and didn’t get into our room until 4:50 because apparently the sheets weren’t changed. We decided to go to the pool and it was overflowing so bad that the filter lids were popping out of the floor and a boy got his leg sliced because he fell in. The card readers at the doors worked only half of the time. The people in the breakfast area were extremely rude. We showed up 2 hours before breakfast was over and all of the food was empty. We waited 40 mins for my daughter to get a waffle because the batter was out. It definitely was not what we expected and worth the money we paid for it.
Stayed 1 night in Apr 2024
Response from Xavier H. on 15 Apr 2024
Robert,I am so sorry that you did not have the exceptional experience you were both looking for as well as what we usually provide. I will make sure to talk to my team to make sure it doesnt happen again. Hopefully, you can give us another chance to impress you in the future.

6/10 Okay

Yesenia

Travelled with family, Travelled with pets
Liked: Staff & service
We had a nice stay we were just dissapointed that the hot tub was not running. We choose this hotel because it had a hot tub and we get there and its not running. We also saw some ants and that discouraged us. Another thing that was upsetting at breakfast time they were always out of stuff and we had to wait 10 ish minutes for them to restock, both days.
Stayed 2 nights in Apr 2024
Response from Xavier H. on 15 Apr 2024
Yesenia,I apologize for the inconveniences that you experienced during your stay. I will be sure to talk to the staff about the breakfast.

8/10 Good

Jaakia

Stayed 3 nights in Mar 2024
Response from Xavier H. on 15 Apr 2024
Jaakia,Thank you for taking the time to review our property.

8/10 Good

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub is not working, and the pool itself could be a little cleaner.
Stayed 1 night in Mar 2024
Response from Xavier H. on 26 Mar 2024
Amanda,Thank you for taking the time to review the property. We are looking forward to hosting you again soon. Working on the hot tub and pool for future stays.

10/10 Excellent

Jan

Liked: Staff & service, property conditions & facilities
Loved the layout of the room & facilities. Sofa had stains in the fabric. No hair dryer.
Stayed 1 night in Mar 2024
Response from Xavier H. on 26 Mar 2024
Jan,Thank you for taking the time to review the property. We are looking forward to hosting you again soon.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room and had plenty of space for two of us. It was nice to have an ice maker in the freezer in our room. Breakfast items were limited and they seemed to struggle with keeping up with bringing more food out. Room was not quiet, you could hear anyone that happened to be in the hallway. Also some outlets did not allow the ability charge devices.
Stayed 2 nights in Mar 2024
Response from Xavier H. on 26 Mar 2024
Michael,Thank you for taking the time to review the property. We are looking forward to hosting you again soon. Also going to work on the room that you were in to make sure those outlets get taken care of.

4/10 Poor

Daiane

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Non smoking level was smokey, no coffee in the morning, no bowls for cereal, pool was very dirty
Stayed 1 night in Feb 2024

4/10 Poor

Markia

Travelled with partner
Got up early twice couldn’t eat breakfast waffle maker was broken. Called and asked for towels didn’t get them. Strings of hair was on chair and pillow paid too much money for the service I was given
Stayed 2 nights in Feb 2024
Response from Xavier H. on 23 Feb 2024
Markia,Definitely apologize for the experience you've had at the hotel. Can you please contact me so we can discuss on making this right?

8/10 Good

Larry D

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk employee was efficient at check-in, even though she could have used some assistance. Hotel and rooms were clean, a bit dated though. Bed comfortable. Snow arrived the day before and the sidewalks were all still covered with ice.
Stayed 1 night in Feb 2024
Response from Xavier H. on 19 Feb 2024
Larry D,Thank you for taking the time to review our property. We are looking forward to hosting you again.

4/10 Poor

Robert

Travelled with partner
Disliked: Staff & service, amenities
Originally reserved and paid for suite, one bedroom, kitchen, king bed. Received suite, one bedroom, Queen bed, accessible bathroom. Entire room saturated with odor of mold. Have stayed here many times--will no longer do so.
Stayed 2 nights in Feb 2024
Response from Xavier H. on 5 Feb 2024
Robert, I am terribly sorry that this was your experience during your stay. If you could kindly reach out to me at the hotel, I would love to be able to get this situated for you.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Xavier H. on 24 Jan 2024
Amber,Thank you for taking the time to rate the property. Hopefully we get the opportunity to host you again soon.

10/10 Excellent

Steve

Liked: Cleanliness, property conditions & facilities
Great!
Stayed 1 night in Jan 2024
Response from Xavier H. on 24 Jan 2024
Steve,Thank you for taking the time to rate our property. We are looking forward to hosting you again!

10/10 Excellent

Amy

Stayed 1 night in Jan 2024
Response from Xavier H. on 9 Jan 2024
Amy,Thank you for taking the time to review the property. Sorry about the pool hot tub being down. Looking forward to hosting you again, and hopefully, with a working hot tub.

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Xavier H. on 9 Jan 2024
Aaron,Thank you for taking the time to review the property. We are looking forward to hosting you again soon.

8/10 Good

Nicholas

Stayed 2 nights in Dec 2023
Response from Xavier H. on 1 Jan 2024
Nicholas,Thank you so much for taking the time to review our property. We are looking forward to hosting you again!

10/10 Excellent

Hayden

Stayed 1 night in Dec 2023
Response from Xavier H. on 1 Jan 2024
Hayden, Thank you for taking the time to review our property. We are looking forward to hosting you again!

8/10 Good

brian, Evans

Stayed 2 nights in Dec 2023
Response from Xavier H. on 24 Jan 2024
Brian,Thank you for taking the time to rate the property. Is there anything that we can do differently to make sure your stay is perfect next time?

2/10 Terrible

Ali

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There was no water in the kitchen or the bathroom
Stayed 1 night in Dec 2023
Response from Kyle O, General Manager on 28 Dec 2023
Hello Ali, Thank you for staying with us and for your review.We are very sorry for the issues during your stay. We had to make an unexpected repair in regard to our water supply. This understandably negatively effected your stay and we are truly sorry for the inconvenience. We hope you will give us another opportunity to host you in the future.

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Try a different hotel
There are cleaner, more updated hotels within the same area for about the same price. The bathroom was not clean at all. The doorknob on the entry door came off every time we tried to open the door! And on the last day of our stay, the water was shut off in the entire hotel.
Stayed 2 nights in Dec 2023
Response from Xavier H. on 1 Jan 2024
I am sorry that this was your experience with us at the time. Hopefully you will give us another chance in the future. Please reach out if you need anything else.

8/10 Good

Verified traveller

Disliked: Room comfort
Down and out hotel!!!!!
Had water issue the whole stay , then day of check out no running water in the entire hotel.
Stayed 2 nights in Dec 2023
Response from Xavier H. on 1 Jan 2024
We were caught off guard that last day of your stay and we apologize for that. Please feel free to reach out if you need anything from us.

6/10 Okay

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love Staybridge hotels they offer great value, however I’m not sure why I was put on the 5th floor during a construction on the roof. It wasn’t extremely loud but started very early and was nonstop hammering. Outerwear I would give it 5 stars for everything.
Stayed 2 nights in Dec 2023
Response from Kyle O, General Manager on 6 Jan 2024
Hello Jeff, Thank you for staying with us and for your feedback. We are very sorry about the roof work that effected your stay. We will use this feedback for further training to our team. Our apologies for the noise disturbance. We hope you will stay with us again.

10/10 Excellent

Kamaljit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and nice stay. Great breakfast
Stayed 1 night in Dec 2023
Response from Xavier H. on 27 Dec 2023
Kamaljit,Thank you for choosing us for your stay. I am glad that you enjoyed the stay especially the breakfast. Lookin forward to seeing you again!

10/10 Excellent

Megan

Stayed 2 nights in Nov 2023
Response from Kyle O, General Manager on 20 Dec 2023
Hi Megan!We thank you for staying with us and for the score! We hope to host you again soon. Enjoy the rest of your week!

2/10 Terrible

Daniel

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Started at check in, Girl was to busy chatting on her phone in the back room and not greeting me. The condition of the hotel overall was horrible in the last two years its looking really rough, Lobby and hallways was unbelievably hot, there was a funny smell throughout, carpets, paint, wallpaper is disgusting, my room had broken fixtures and cabinets, dishwasher leaks, shower head was clogged, cracks in the walls and ceiling, paint and wallpaper peeling away,
Stayed 1 night in Dec 2023
Response from Kyle O, General Manager on 20 Dec 2023
Hello Daniel, Thank you for your feedback. We are truly sorry that you had an experience like this. We will look more into this feedback to retrain our team and focus on items to be fixed.

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kyle O, General Manager on 15 Dec 2023
Hello Jesse, Thank you for staying with us and for the score on your review. We hope to host you again soon!

10/10 Excellent

Jesse

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very welcoming...
Great company, service was excellent, maybe a little more attention to detail when cleaning but other than that, I really enjoyed the stay...
Stayed 3 nights in Dec 2023
Response from Kyle O, General Manager on 13 Dec 2023
Hi Jesse!Thank you for staying with us and also for the feedback and score. We hope to host you again soon!

2/10 Terrible

Deon

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kyle O, General Manager on 11 Dec 2023
Hello Deon, Thank you for staying with us. We see by your score we did not meet your expectations and we are sorry for that. Let us know more about your stay if you would like to reach out directly to us.

6/10 Okay

Bonnie

Liked: Cleanliness, staff & service
My room had problems with the toliet. Had to wait a day to get it fixed because they had to get a part. The ice maker in the frig did not work. But overall not bad for the price.
Stayed 3 nights in Dec 2023
Response from Kyle O, General Manager on 11 Dec 2023
Hello Bonnie, Thank you for staying with us and for your review. We apologize for the issues you experienced and we hope to see you again soon.

2/10 Terrible

Rodney

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel's staff was courteous but overwhelmed, affecting the availability of basic services like housekeeping. The facility urgently needs renovation, particularly evident in our suite's damp carpet and lack of hot water, which is unacceptable, especially in a Midwest city during December. Despite previously overlooking these issues due to cost and location, the compounded problems this time, exacerbated by nearly doubled rates due to a local event, made the stay unsatisfactory. A complaint was filed, and a partial refund will be sought.
Stayed 2 nights in Dec 2023
Response from Kyle O, General Manager on 11 Dec 2023
Hello Rodney, Thank you for staying with us and the feedback. We are truly sorry for your experience. We are very sorry for the hot water issues and had to make unexpected repairs. We need to make this right with you so please call the hotel and speak with a manager for rightful compensation.

8/10 Good

Aaron

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Nov 2023
Response from Kyle O, General Manager on 11 Dec 2023
Hi Aaron, Thank you for staying with us and for the review and score! We hope to host you again soon!

8/10 Good

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities were more than expected for the price. The rooms were comfortable and the breakfast was fresh. The host at the front desk was nice and accommodating when had questions or needed something. We will stay at this location again in the future.
Stayed 2 nights in Nov 2023
Response from Kyle O, General Manager on 11 Dec 2023
Hello Lee, I hope all is well and thank you for staying with us. Thank you for your feedback and the score. We hope to host you again soon!

6/10 Okay

Vicki

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Room and hallways has an odor, friend's room's thermostat did not work, hot tub did not work, loud neighbors after midnight with loud music and dog barking.
Stayed 1 night in Nov 2023
Response from Kyle O, General Manager on 11 Dec 2023
Hello Vicki, Thank you for staying with us and we are sorry to hear what you and your friend experienced. We hope you had the chance to let someone know about the issues to see if a team member could correct them. We will follow up with the team and make sure they know how to respond to these opportunities.

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will rebook again someday
This stay was amazing and I wish every hotel I ever stayed at was just as pleasant as this experience. What you get for the price is fantastic. The breakfast was superb (they even had fountain machines) and the staff super helpful. Our room was clean and we the bed comfy. We stayed at a different property on the way home, paid $20 more and had a horrible experience.
Stayed 1 night in Nov 2023
Response from Kyle O, General Manager on 11 Dec 2023
Hello Victoria, Thank you for staying with us and for the review! We hope to host you again soon!

4/10 Poor

Jonathan

Liked: Staff & service, amenities, property conditions & facilities
I stay here regularly and love this hotel. The room I had last night was awful, particularly compared to what I usually have. It was a room that needs complete updating and wasn’t nearly up to my expectations
Stayed 1 night in Nov 2023
Response from Kyle O, General Manager on 24 Nov 2023
Hello Jonathan, Thank you for your feedback and we are very sorry to hear about your experience. I am not sure if you had a chance to speak with the front desk about your dissatisfaction so we may improve or make it right. We don't want you leaving unhappy.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Kyle O, General Manager on 24 Nov 2023
Thank you, Craig, for your score your rating! We hope to have you back soon!

2/10 Terrible

Toshia

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Kyle O, General Manager on 24 Nov 2023
Hello Toshia, Thank you for taking to the time to score our hotel. From the looks of it, we needed to correct something about your stay. We are sorry it was not meeting your expectations. If you could please reach out with any further details so we may correct what we can. Thank you!

6/10 Okay

Eugenio, Phoenix

Stayed 1 night in Nov 2023
Response from Kyle O, General Manager on 24 Nov 2023
Thank you, Eugenio, for taking the time to score our hotel. It sounds like we have something to improve on or learn from your stay. Please let us know any details you may have.

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kyle O, General Manager on 24 Nov 2023
Hello Nicholas, We thank you for your rating! We hope to have you back soon!

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only downfall was that the hot water wasn’t working for most of the evening, but staff quickly made it right. We enjoyed our stay!
Stayed 1 night in Nov 2023
Response from Kyle O, General Manager on 24 Nov 2023
Thank you, Erica, for your review and score! We apologize for the inconvenience and annoyance of the hot water going down. It has been repaired and thank you for your patience. We hope to have you again soon!

10/10 Excellent

thyllis, North Vernon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service. Our room smelled super clean and bed was cozy.
Stayed 1 night in Nov 2023
Response from Kyle O, General Manager on 24 Nov 2023
Hello thyllis, Thank you for your comments and score. We hope to host you again soon!

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Good room but small details matter
The room was comfortable and clean. The table for evening snack and breakfast had baby ants everywhere. Also breakfast started at 630. The coffee was from last night and wasnt hot. The guy said 5 min. It was 745 am. Coffee should have been done first. Didnt get coffee till 8. Also my hair dryer is broken.
Stayed 1 night in Nov 2023
Response from Kyle O, General Manager on 10 Nov 2023
Hello Stephanie, We apologize for what you experienced during your stay with us. That is not what we want our guests to experience at the Staybridge. We will use this feedback for training our team better. Thank you for taking the time to let us know.

10/10 Excellent

Sha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay clean and I’ll stay here again!
Stayed 1 night in Oct 2023
Response from Kyle O, General Manager on 31 Oct 2023
Dear Sha, Thank you for staying with us! We appreciate the feedback and score! Hope to see you again soon!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Reasonably priced. Friendly staff. Loved my room. Had all I needed for a great stay.
Stayed 1 night in Aug 2023
Response from Kyle O, General Manager on 13 Sept 2023
Thank you for staying with us and the review!

10/10 Excellent

Leigh

Stayed 1 night in Aug 2023
Response from Kyle O, General Manager on 13 Sept 2023
Thank you for your score and for staying with us!

4/10 Poor

Kati

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2023
Response from Kyle O, General Manager on 13 Sept 2023
I'm sorry to read we didn't your expectations of our standards. Please let us know if there is anything we can follow up on.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Kyle O, General Manager on 21 Jul 2023
Thank you for your score and for staying with us. We hope you will choose to return!

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The suit was spacious and the beds and linens were so comfortable.
Stayed 2 nights in Jun 2023
Response from Kyle O, General Manager on 17 Jul 2023
Thank you for your score and comments. We hope to welcome you back again soon!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Jun 2023
Response from Kyle O, General Manager on 3 Jul 2023
Thank you for your rating and we appreciate you staying with us!

8/10 Good

Drew

Travelled with group
Liked: Staff & service
spacious rooms
Stayed 1 night in Jun 2023
Response from Kyle O, General Manager on 3 Jul 2023
Thank you for your rating and we appreciate you staying with us!

4/10 Poor

bohdan

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Breakfast bar posted closure is 9:30. At exactly 9:30 they shut it down even tho there were people waiting in line to get food. This is how you treat a guest ? And staff didn’t seem to care.
Stayed 1 night in Jun 2023
Response from Kyle O, General Manager on 3 Jul 2023
Thank you for your feedback. We will use it for training our team members to best serve our guests. It is true that we do close the line at the ending time, but should let guests in line get their fill of what is left. Thank you for letting us know.