Dear Melodie, We deeply regret the disappointment you experienced during your stay. Providing a clean and comfortable environment is paramount, and we apologize for failing to meet this standard. Your concerns regarding the cleanliness of the room and the overall condition of the property are taken seriously, and we will address them promptly with our housekeeping and maintenance teams to ensure immediate improvements. Please accept our sincere apologies for the inconvenience you endured. Your feedback is crucial in helping us enhance the guest experience. We hope you will consider giving us another chance to exceed your expectations during a future visit. We value your patronage and the opportunity to make amends.Sincerely,Hotel Management

Dear Katherine, We sincerely apologize for the subpar condition of our property during your stay. Your feedback regarding cleanliness and maintenance issues is concerning and does not reflect our standards. We sincerely regret any inconvenience and discomfort caused. Please know that we are addressing these concerns with urgency to ensure improvements are made. Your feedback is invaluable, and we are committed to enhancing our services. We hope you'll consider giving us another chance to provide you with a much-improved experience in the future. We appreciate your understanding and look forward to welcoming you back for a better stay.Sincerely,Hotel Management

Dear Tamie, We are glad you found our hotel conveniently located among other accommodations. Providing easy access to our guests is one of our priorities. We appreciate your feedback and hope you had a pleasant stay. If there is anything specific you'd like to share about your experience, feel free to let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear John, We sincerely apologize for the disappointment you experienced during your stay. Your comfort and satisfaction are paramount to us, and we regret falling short of your expectations regarding the condition of the hotel and the availability of amenities. Please know that we take your feedback seriously and are actively working to address these issues to improve our services. We understand your frustration and apologize for any inconvenience caused. We genuinely value your patronage and hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Justin, Thank you for sharing your feedback with us. We're sorry to learn about your experience. Please know that your comfort and safety are our top priorities, and we apologize for any inconvenience caused by the room's condition and security concerns. Your comments are valuable, and we will address these issues internally to ensure enhancement for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive stay in the future.Sincerely,Hotel Management

Dear Randall, Thank you for sharing your experience; we love that you could join us. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed the expectations of our guests; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management

Dear Danny, We're delighted to hear you had a positive experience during your stay. Our team is committed to ensuring a comfortable and enjoyable visit for all our guests. Thank you for choosing us, and we look forward to hosting you again in the future. Safe travels!Sincerely,Hotel Management

Dear Travis, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Rodger, Thank you for choosing Extended Stay America for your recent stay. We are delighted you were impressed with our exceptional hospitality and accommodations. Our top priority is providing a memorable experience for our guests, and your positive review is truly appreciated. We look forward to welcoming you back on your next visit to the area.Sincerely,Hotel Management

Dear Tannha, Thank you for taking the time to review your stay. We apologize that you had to experience the false fire alarm sounding in the middle of the night, disturbing your good night's sleep. Thank you for your patience and for choosing us. We hope you will make the same choice the next time you visit here.Sincerely,Hotel Management

Dear Guest, We apologize for the inconvenience you encountered during your stay. The issues with the bathroom, smoke alarm, and breakfast do not meet our standards, and we appreciate your feedback. Rest assured, we are addressing these matters promptly to enhance our guest experience. We value your understanding and hope you'll give us another chance to provide you with a more comfortable and enjoyable stay at our hotel.Sincerely,Hotel Management

Dear Sherrie, Thank you for taking the time to share your experience with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear John, Thank you for sharing your detailed feedback on your recent stay. We appreciate your kind words about our friendly staff and the cleanliness of the rooms. However, we apologize for the various issues you encountered during your visit. Your concerns are taken seriously, and we assure you that corrective measures will be implemented to enhance our facilities. We value your insights, and if there's anything more you would like to discuss or share, please feel free to reach out directly. We hope to have the opportunity to provide an improved experience on any future visits.Sincerely,Hotel Management

Dear Santa, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management

Dear Robert, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We have also noted your comments about the receipt. We will look into this matter and take the necessary steps to ensure our guests have a comfortable and pleasant stay at our property. We hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel Management

Dear Cynthia, Thank you for taking the time to review your stay. We apologize that you had to experience the fire alarms sounding in the middle of the night, disturbing your evening. We are glad to see that, in spite of this, your stay was great and that you liked our location close to the airport. Thank you for your patience and for choosing us. We hope you will make the same choice the next time you visit the area.Sincerely,Hotel Management

Dear Dawn, We apologize for the disappointing situations you experienced during your stay. As an extended-stay hotel, we strive to ensure a homelike experience for our guests with our thoughtful amenities and well-appointed suites. Therefore, we regret these aspects did not meet your expectations. Please know that we provide fresh towels and other necessary items at the front desk, and our team is eager to deliver them to you upon request. Regarding the cleanliness issues, we sincerely apologize for our oversights and assure you this is not typical for us. Based on your feedback, we are taking the necessary steps to uphold our service standards and enhance our guest satisfaction moving forward. We appreciate your valuable input and hope you'll consider giving us another chance to welcome you back and redeem your confidence in our hotel.Sincerely,Hotel Management

Dear Shawn, Thank you for staying with us and reviewing your experience. We're genuinely sorry you experienced cleanliness and maintenance issues during your stay. We're committed to delivering a well-maintained and refreshing environment for our guests, and we will review your comments for future enhancements. We hope you will accept our sincere apologies for failing you on this visit and allow us a future opportunity to show you a much-improved stay.Sincerely,Hotel Management

Dear dias, We're deeply sorry for the disappointing experience you had with us. We follow strict standards when it comes to the cleanliness and comfort of our property, and we sincerely apologize for the issues you encountered. We're working diligently to address these concerns and uphold our service standards moving forward. Thank you for bringing these matters to our attention, as it helps us identify areas where we need to focus. We hope you will consider giving us another chance to welcome you back and regain your trust in our hotel.Sincerely,Hotel Management

Dear Tannha, Thank you for choosing our hotel and sharing your feedback. We're pleased to learn that our staff made a positive impact on your stay. However, we deeply regret the inconveniences you encountered with the property's condition and the unexpected fire alarm. The safety and security of our guests are our utmost priority, and while these situations are beyond our control, we apologize for any disruptions caused. Please be assured that we are continuously working on improving our property and services to provide a better experience for our guests. We appreciate your understanding and hope that you will consider giving us another opportunity to host you in the future for a more enjoyable stay. Sincerely,Hotel Management

Dear William, Thank you for taking the time to share your feedback with us. We humbly apologize for any inconvenience you may have experienced, especially concerning the maintenance of our property, which is paramount to us. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. We would appreciate you granting us another opportunity to prove our unwavering commitment to your comfort and satisfaction.Sincerely,Hotel Management

Dear Devonte, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We also apologize for the inconvenience caused by the fire alarm. As a precaution, we will have our engineering team do a full inspection of all our suites. We hope you will consider giving us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Troy, We regret to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies as we strive to provide guests with a comfortable and enjoyable experience. Hence, necessary steps will be taken to improve our services to meet and exceed your expectations. Also, we understand that the fire alarm may have caused an inconvenience, and we are sorry for any disturbance it may have caused. As a precautionary measure, our engineering team will conduct a comprehensive inspection of all our suites to ensure the safety and comfort of our guests. We hope you will consider giving us another opportunity to prove our commitment to providing you with a relaxing and memorable stay. Sincerely,Hotel Management

Dear Kenneth, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location close to the airport. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for the difficulties experienced with the check-in system. Our team is working tirelessly to resolve the issue as quickly as possible to ensure that such incidents do not occur in the future. Your comments will be shared with our team and used as an opportunity to improve our guest experience. We value your business and hope to welcome you back soon.Sincerely,Hotel Management

Dear Marcos, Thank you for your positive review and for taking the time to evaluate our service and accommodations. We are pleased to hear that you thoroughly enjoyed your stay and the peaceful atmosphere we strive to provide. We appreciate your patronage and look forward to welcoming you back to Extended Stay America shortly.Sincerely,Hotel Management

Dear Will, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates. However, we apologize for the issues that kept it from being perfect. We will discuss your concerns with the appropriate department to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. Sincerely,Hotel Management

Dear Joel, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. We acknowledge your disappointment and dissatisfaction, as we hold ourselves to the highest standards of cleanliness, comfort, and exceptional service. We assure you that such occurrences are not typical, and we are taking all necessary measures to rectify the situation to ensure that it does not happen again. We value your patronage and would appreciate the opportunity to make amends for the inconvenience caused.Sincerely,Hotel Management

Dear Kenneth, We're pleased to hear that your stay at Extended Stay America was convenient. We aim to provide a comfortable and hassle-free experience for all our guests. Your feedback is appreciated, and we look forward to hosting you again in the future. Thank you for choosing our hotel for your accommodations.Sincerely,Hotel Management

Dear Michael Andrew, Thank you for sharing your recent experience of your stay at our hotel. We thank you for pointing out our great location close to the airport and accessibility to shopping and restaurants. Please accept our apologies for the noise disturbances you experienced from nearby guests. In the future, please know our front desk staff is always available to help make you as comfortable as possible. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management