The room was spacious and provided an excellent view over the Manado Bay. But that's where the promise ended. The rooms are poorly maintained, carpets stained, beds creak and housekeeping department needs a crash course in cleanliness and maintenance. Each day I complained about the lack of hot water - a flaw that the maintenance crew was never able to sort. The crew came in and opened all taps (2 washbasins, 1 tub & a shower) and let the water run for 25 minutes. We then had barely luke warm water. "Open taps 15 minutes before use", was the advise given to me. So much for water conservation! Housekeeping department probably suffered from poor vision as parts of the room seemed untouched by human hand - empty bottles, used cutlery and dustbins were neither cleaned nor cleared. Breakfast room was large and airy and while staff were polite and courteous, they had not been trained to do anything except to smile and wave you to your seat. The breakfast buffet flattered to deceive. If you did not savor Indonesian food there was little on offer except for fruit, some rolls, cereal and eggs made by a chef who was probably on his first day at work. The cheese omelet had large chunks of unmelted cheese and the end product looked as if a dozen highspeed F1 cars had just run over my meal. Not a pleasant experience; front office took an eternity to process the bill and the 'goodbye sir and have a good trip' greeting by the concierge were the most pleasant words that I heard in 4 days.
We arrived late to Manado and the next day we planned to go to Tangkoko National Park. The staff helped us get transportation ( a private car) so that was very helpful. The room was comfortable, but we could hear noise from people walking and talking loudly on the hallway because there is a gap under the door that lets the noise in. Otherwise it was a nice way to arrive to Manado and rest, before continuing on our trip.
I was impressed with both the hotel cleanliness,and hotel staff. The breakfast was outstanding. My only disappointment came when I discovered there was no fitness center in the hotel. I have stayed in much smaller hotels that at least had cardio equipment. I would recommend this hotel to a friend.
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