Indoor spa tub

Reviews of Grand Hôtel des Thermes

5 out of 5
Grand Hôtel des Thermes
100 Boulevard Hébert, Saint-Malo, Ille-et-Vilaine

Reviews

8.6

Excellent

Rating 10 - Excellent. 131 out of 253 reviews" "
Rating 8 - Good. 82 out of 253 reviews" "
Rating 6 - Okay. 26 out of 253 reviews" "
Rating 4 - Poor. 10 out of 253 reviews" "
Rating 2 - Terrible. 4 out of 253 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Saint Malo in style
Wonderful hotel, location perfect, relaxing and calm, staff lovely, pet friendly amazing.
Stayed 1 night in Aug 2023

10/10 Excellent

Janis

Stayed 6 nights in Oct 2022

6/10 Okay

Andreas, Riverside

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All fine, however, no "spa bag" in the room for those who do not have a special treatment plan would be very helpful
Stayed 5 nights in Sep 2022

10/10 Excellent

kerri

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Slightly dated and old fashioned but perfect location, the pool Was lovely and the terrace restaurant location was perfect.
Stayed 1 night in Aug 2022

10/10 Excellent

Subroto

Stayed 1 night in Aug 2022

10/10 Excellent

Stuart

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful St Malo
Beautiful view of the setting sun in the evening overlooking the beach. Beautiful food and service.
Stayed 3 nights in Jun 2022

6/10 Okay

Marina, Monmouth Beach

Liked: Cleanliness, staff & service
Hotel itself is very beautiful location is fantastic however rooms are very basic and small bed is uncomfortable very firm and pillows are terrible for 5 star property Most guests come there for spa experience and hotel is overpriced! Breakfast was great Overall to expensive !
Stayed 1 night in Sep 2021

8/10 Good

Andreas, Riverside

Stayed 4 nights in Aug 2021

10/10 Excellent

Philippe

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Service at check-in and concierge was amazing.
Stayed 2 nights in Aug 2021

8/10 Good

barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine Hotel in a Fine city !
We stayed again at Thermes before our morning boat back to the UK. The many direction boards to locate the hotel are particularly helpful. All went well as usual and we'll return next time .
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Meal not fresh and replace by poor other proposal … Need to reinvent
Stayed 2 nights in Jul 2021

2/10 Terrible

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grande Disappointment
Poor maintenance, 3 star rooms with aged carpers - not sure how they maintained the 5 star level as it seems glory days where in 1980.
Stayed 1 night in Aug 2020

10/10 Excellent

Sotirios

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Decent
Decent hotel. room is too small for 5 star hotel
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Lovely hotel, staff were very helpful, breakfast was amazing!
Stayed 1 night in Oct 2019

10/10 Excellent

Lizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort-feel hotel.
Beautiful resort, right on the water. The rooms were lovely - LOTS of space, great air conditioning, roomy bathroom with good lighting, and a separate toilet closet. The beds were very firm, but could easily be overlooked because of all the other nice features! Staff was friendly and helpful. Lively bar scene, with nice (complimentary!) snacks.
Stayed 2 nights in Oct 2019

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

8/10 Good

Jan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Saint Malo
The hotel looks very nice, the bar overlooking the sea-beach is very cozy and invites you to be there. The rooms are small, and the bathrooms are old and small. Towels are not of the hotel standard. To go to your room you have to take at least two elevators.
Stayed 1 night in Aug 2019

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite hotel, awesome!!😍😎
Wonderful grand hotel by the beach. A nice long walk to St Malo citadel. Great food and spa plus facial treatments available with sea view!
Stayed 2 nights in Jul 2019

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and spa
Lovely hotel in a fantastic location right on the beach and in walking distance of the St Malo walls and a local centre. Friendly staff, great ( huge) spa facilities and really comfortable rooms. Parking also easy which is not the case closer to the centre.
Stayed 1 night in Jul 2019

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A grand getaway
Seaside relaxation in full effect. Spa, beach, historic location... what more can you ask for? The service is excellent and the room was cozy. The coast offers cooler temperatures in the summer and being right on the beach means there’s plenty to do for the little ones. We will be back.
Stayed 1 night in Jul 2019

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
relaxing stay near st malo
really good relaxing stay with our young baby huge spa below hotel, restaurants were good, staff very helpful with the little guy
Stayed 2 nights in Jun 2019

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Ocean Front Hotel
Get a ocean facing room and the view is fantastic and you can leave the window open a bit to fall asleep to the sounds of the ocean. The room was in good condition except for slow drainage in shower. The staff are very helpful and polite. The check-in personnel spoke English as did some of the wait staff in the restaurant. We ate at the Cape Horn restaurant and thoroughly enjoyed the meal. The only negative is a pet peeve of mind, which is having to pay for parking when you already paid good money for a room.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It has no parking. you need to find a park on the street in a busy area.
Stayed 3 nights in Mar 2019

10/10 Excellent

Yuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St-Malo
Wonderful expierence with very welcoming staff.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

andrew, manchester

Does not feel like a 5 star hotel
The staff service was average, well below that expected from a 5 star hotel, the room was again average and lacked the luxury feel, there was no evening turndown service, the concierge was not very knowledgeable.
Stayed 2 nights in Aug 2018

10/10 Excellent

Josie, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was just perfect. Situated directly on a beautiful beach. The staff helpful. Service was excellent. Felt very pampered.
Stayed 5 nights in Jul 2018

10/10 Excellent

Jane, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and well located on the beach and 20 minutes walk to the old Town .
Stayed 1 night in Jul 2018

4/10 Poor

Monica , Mexico City

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
The room they gave us was OLD AND SMELLY ! NOOO CURTAINS in two small windows . The bed was terrible. My daughter left a suff toy in the bed room i call 2 times and wrote a mail and never heard from them , i clearly ask them I needed them to send the toy to Paris and I gave them my hotel in Paris ... no response !!
Stayed 1 night in Apr 2018
Response from Charlotte Raulic-Bordron, Guest Relationship Mana. on 18 Apr 2018
Dear Mrs O, I sincerely regret to note your comment on you one night at the Grand Hôtel des Thermes in Saint-Malo. Our 5 stars rooms are equipped with roller shutter. Maybe you didn't succeed in using them. Please note our receptionnist remain at your disposal. We are glad to inform you that we found your daughter's teddy unicorn and sent you two emails on the 9th and 10th of april. We have tried to reach the hotel in Paris you indicated but they had no customer under your name. Would you please check your email and spam email and provide us a complete adresss to send you back your daughter's belongings? Best regards.

8/10 Good

Pierre

Liked: Cleanliness, property conditions & facilities, room comfort
Nice stay
Great locatiion and great hotel. Service could be more “personnal” considering the price tag.

8/10 Good

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful historical hotel on a beach promenade
Beautiful hotel in a great location. All the comforts, but what is missing inside is a clean sea air -especially in the hallways. Soundproofing could be better.
Stayed 2 nights in Jul 2017

10/10 Excellent

anne, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aquatonic vacatio
I did not realize this hotel was known for its spa and aquatonic pool area. I've never seen anything like this. For an extra €20 per person per day, you can use their 15 station salt water pool/ jacuzzi. Each station focuses on a different part of the body. For example lower back /middle back /hips /neck/shoulders! Definitely try this, especially if you have been touring a lot as we have ! I took 40 min to do the stations, but you can do it for shorter or for longer. There are two areas just to hang out and chill-Not as hot as American Jacuzzis so you can stay in a long time, And be comfortable The spa treatments were booked, so we did not try them .
Stayed 1 night in Jul 2017

8/10 Good

Khaleel

Liked: Cleanliness, property conditions & facilities, room comfort
Nice facilities but difficult car parking

2/10 Terrible

Josiane, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stinky hotel , don't stay there
We checked in for 2 days.when we were escorted to our room we through a smelly foyer with a stagnant stench . The carpet is totally stained . We spent the first night with absolutely no air conditioning functioning . Being a patient person , I suffered through the night and advised the housekeeper and the front desk that we had no AC .We returned to the room late afternoon and the reception told us everything was working properly . It was still not working , the maintenance people had left and the management wanted to move us to another room for the 2nd night . I became upset when the manager offered us breakfast the following morning after having been inconvenienced for 2 days . I refused the offer on principle , considering that we were paying $400 a night for the room . I will never return .

8/10 Good

David nicolas, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!!
Everything went well!!

8/10 Good

Janet, Woking and Sidmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
St Malo before the ferry
Good - lovely views

10/10 Excellent

Andrew, Chippenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back again
I have stayed at the Thermes Marins several times since 2007. It has always been good. The staff are excellent, and the food is good.This time I needed a room at short notice and they had one.

10/10 Excellent

Caroline, Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place
Lovely balcony overlooking the sea. Attentive, friendly staff. Amazing spa and Aqua tonic pool, could have spent all day in it. Great breakfast in cap horn!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

stephen, Taunton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stopped at the Hotel les Thermes for one night, travelling from Cherbourg to Vendee. The hotel was very comfortable and the staff were very professional. We would stay again. The only negative was the awkwardness we experienced from the more mature swimmers, when we entered the swimming pool with our 2 year old.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights at the Grand Hotel des Thermes
Great location on the beach at St Malo. Staff generally very helpful. We had to ask for facecloths as they were not provided. The bath towels are ridiculously small and thin. The cooked breakfast was very tasty but spoiled by being less than warm and served on cold plates. Apart from that, we greatly enjoyed our stay and will go back again.

10/10 Excellent

Keith, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities
Le Grand hotel
Fab stay, room was a bit small but it was one of the ones at the back. Service was fantastic, what you would expect for a fine hotel such as this.

10/10 Excellent

Phillip, Denver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FANTASTIC LOCATION, GREAT ROOM, SPA EXTRAS
As our three-week trip to France was coming to an end, we splurged at this spa-type hotel for two nights. A great find--a grand old European beachfront hotel spa services, including some amenities free to all hotel guests. We took advantage of the steam hammam and the saltwater therapy tub with high-pressure jets that sprayed streams of warm water on different parts of the body. There were indoor and outdoor relaxation areas, and it was fine to walk around the hotel in your robe and slippers. Our room was in a modern addition to the hotel, and it was newly refurbished and well-designed with a balcony, plenty of lighting and outlets for our electronics, lots of practical storage space, good wifi, and a separate WC. Service was what you'd expect in a luxury hotel. We paid an extra charge to garage our car, and when we wanted it, the concierge brought it up for us and then parked it when we came back. One caution: This is a beachfront hotel that is a brisk 20-minute walk along the seawall to the Saint Malo town center, a World Heritage Site well worth a few hours of exploration. We ate restaurants outside the hotel, but the hotel has three restaurants. We had the breakfast on our final morning, and it offered a lot of variety.

8/10 Good

Jamie, Sunningdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Saint Malo
Great stay in an even better location. Close to the beach and walkable to Saint Malo in about 20 mins b

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
S.R.
Hotel was very clean the spa and gym very good,the only things that disappointed the breakfast was too expensive and was no milk in the room. Staff was very helpful.