We had a great experience here. The room was very comfortable, nothing extraordinary, and we would prefer a tub, but perfectly adequate and good value for the money. The keys didn't work every day we were there. However, I cannot say enough about the staff. They were so helpful (printing reservations, helping us order out, helping us with transportation, arranging an early breakfast, etc.) The buffet breakfast is excellent, and a good variety, and there is a latte maker. The hotel is very close to Newbury Park Tube Station, and it was so convenient in and out of downtown London.
Absolutely excellent hotel. When we arrived the staff were very friendly and efficient and we were take straight to a very nice room but there was a problem with the radiator. It would not turn off so the room was very hot. The lady who showed us in tried to sort it but couldn't and 15 mins later a man appeared with a new valve but that didnt fix it either so we were given another room which turned out to be a suite, which was very nice.Both rooms were clean and bright with plenty of tea and coffee and toiletries in the bathroom. We had a very good nights sleep and an excellent buffet breakfast in the morning. All in all a great hotel that I would recommend to anyone.
I spent just a night there . I was warmly recieved by the receptionist..
The bed and pillows were just right for a nights rest.
There could be more improvement in the repairs in the bathroom such as toilet seats which were a bit wobbly and also the shower holder needed to be tightened. A few loose screws on the sockets needs re-screwing.
Overall we really enjoyed our stay.
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