Indoor pool, outdoor pool
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Reviews of Amérian Portal del Iguazú Hotel

4 out of 5
Amérian Portal del Iguazú Hotel
Avenida 3 Fronteras 780, Puerto Iguazú, Misiones

Reviews

8.4

Very good

Rating 10 - Excellent. 124 out of 287 reviews" "
Rating 8 - Good. 107 out of 287 reviews" "
Rating 6 - Okay. 36 out of 287 reviews" "
Rating 4 - Poor. 13 out of 287 reviews" "
Rating 2 - Terrible. 7 out of 287 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mike

Travelled with family
Liked: Cleanliness
No drinking water and a hot water maker. Even no glass for drinking water.
Stayed 1 night in Mar 2024
Response from Reservas on 29 Mar 2024
Buenas tardes,Lamentamos los inconvenientes, lo tendremos en cuenta, estamos mejorando para brindarle el mejor servicio.Saludos

10/10 Excellent

Nile, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with a view of three countries. Despite being in a process of renovation the facility was in excellent condition, clean and inviting. The staff was very helpful. The outdoor pool is phenomenal.
Stayed 2 nights in Mar 2024
Response from Reservas on 29 Mar 2024
Buenas tardes Sr Nile,Muchas gracias por tomarse unos minutos para darnos su devolución y comprender lo de la remodelación, la intensión es brindarle el mejor servicio.Gracias.

10/10 Excellent

MARLON C

Stayed 2 nights in Jan 2024

10/10 Excellent

Olides

Stayed 3 nights in Dec 2023

4/10 Poor

daou

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not recommended
The hotel is not what you see or what they offer. The rooms are so old and in bad conditions, no Internet connection inside rooms, we asked for baby bed and the never provided, no late check out and the check out is at 11:00 am the gym is so small and old, restaurant +/-… frankly it’s a 3 stars hotel and not 5.
Stayed 3 nights in Dec 2023

10/10 Excellent

PABLO

Stayed 3 nights in Nov 2023

6/10 Okay

Yelena

Stayed 2 nights in Sep 2023

6/10 Okay

EMMA

Travelled with family
The wood floors are damaged and coming out. Walls need a little TLC
Stayed 2 nights in Jul 2023

4/10 Poor

Christopher

Stayed 1 night in May 2023

8/10 Good

Eduardo Alfredo

Stayed 2 nights in May 2023

10/10 Excellent

Tomer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, Great location, Great hotel
Great hotel with great service. The staff was very kind and I especially remember Julian that did an upgrade for us and not only an upgrade, but made sure that we will be able to stay an additional night when the hotel was fully booked and we had no where to go. I'll be back there FOR SURE.
Stayed 1 night in Apr 2023

8/10 Good

Rong Hwei

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

4/10 Poor

Lily

Travelled with family, Travelled with group
Disliked: Staff & service
It was disappointing from the start. Unlike most hotel
Stayed 2 nights in Feb 2023

8/10 Good

Gabriela

Stayed 2 nights in Feb 2023

10/10 Excellent

Jacques

Stayed 3 nights in Feb 2023

10/10 Excellent

Lisa M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved spending the last day of our Argentina vacation at the pool. From the hotel you can see Brasil and Paraguay across the river. The included breakfast buffet was very nice with lots of choices. Hotel staff was very welcoming.
Stayed 1 night in Nov 2022

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great venue, fair price.
Very nice hotel over the Iguazu river. It is at the "three borders" location monument in each country (Argentina, Brazil and Paraguay) are visible from the property. Local bus service from in front of property directly to Iguazu falls (18 miles).
Stayed 2 nights in Oct 2022

10/10 Excellent

Frances

Liked: Cleanliness, amenities, property conditions & facilities
From Start to finish the stay was well managed.. Reception was especially amazing! I would love to have spent longer there. The only point i would make on the marketing ( maybe just me!!) is that I never realised it was on the Argentinian side - I am now extremely happy for the mistake as it is definitely the better side to experience the thunder of the water!!
Stayed 1 night in Jul 2022

10/10 Excellent

Cristina

Liked: Cleanliness, property conditions & facilities, room comfort
Do t bother calling… but everything else was great
We missed the first night because of a flight delayed tried to call to secure the room for early morning… nothing. Expedia did it for us but it was still hard to convince them that we had paid for the room and had a right to it. Once we managed that, everything else went extremely smoothly. They were polite, the room , pool and lobby were great and breakfast was pretty ok too.
Stayed 2 nights in Feb 2022

10/10 Excellent

Josefina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lindo Hotel, todos muy amables
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glorious view of the borders of 3 countries.Very airy architechtural design with views everywhere. It is also an ecologically in-tune facility. Kind and caring staff. Great spa. Had wonderful massages there. Grounds are clean but could use a little fixing up. To be honest and fair, their busiest season just ended and repairs were in Progress. The owners truly care about making a winderful environment for their guests. The pool was lovely. Breakfast buffet was good with fruit and baked goods. The eggs were runny and the sausages salty. Dinner was fairly good. Not fabulous, but convenient and artistically displayed. Fish was very over cooked and very salty. Iverall , we give this resort 2 thumbs up!
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great location, restaurant has excellent food.
Stayed 1 night in Feb 2020

10/10 Excellent

Patricia, Adelaide

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was excellent and also location. Staff were very helpful and did all they could to meet your needs. Definitely would recommend to all.
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
This is a nice hotel but nothing like as nice as the pictures suggest. It’s quite old fashioned, but the rooms are large and comfy.
Stayed 3 nights in Feb 2020

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resort in Puerto Iguazy
Very nice hotel and wonderful staff. There was my Birthday . Hotel management upgrade us for suite As a courtesy . Big spacious room , huge pool , nice area around . When You step out from hotel there is square when you can see three countries . Also a supermarket is literally next block. Taxi always available upon request . Front desk persons very friendly and helpful. Thank You Will definitely recommend stay here.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay Okay Pool Area
I read some reviews from people that were not happy with this hotel. I think if you are thinking of this hotel similar to a Cancun resort type hotel you may be disappointed. The pool area is not as well kept as you you find at a nice resort. That said we didn't have those expectations and we enjoyed our stay. The breakfast and dinner we had were good. The rooms were of decent size and beds were comfortable. I liked the location over looking the rivers that separated Paraguay, Brazil and Argentina. The staff was friendly. I would recommend this hotel and stay here again if we come back to the area, just don't have high expectations for the pool area.
Stayed 2 nights in Dec 2019

4/10 Poor

Guillermo, California

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty,AC in lobby and restaurant wasn’t working or set at around 80 degrees with 80 or 90 humidity.photos are very deceiving.no way this hotel is 5 stars, perhaps 3
Stayed 3 nights in Dec 2019

6/10 Okay

Gopa

Hotel was not as expected!!
Stayed 2 nights in Dec 2019

4/10 Poor

Russell, Nashville

Disliked: Staff & service
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

grzegorz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Easy to check in and was clean
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a river view room, and the view was amazing with 3 countries converging at the rivers. It was about 1 km from the town center, but it was safe to walk and taxis are abundant. The breakfast buffet was nice, and the rooftop bar has a nice view. The only complaint in our room was that the shower doors did not close properly and the water always leaked to the bathroom floor.
Stayed 4 nights in Nov 2019

2/10 Terrible

Namvar

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Worst experience in Argentina
This hotel has the worst reception I have ever seen.They were very rude and lazy while there was a ling line, only one person was working and the other person preferred to sit on a coach at distance and play with his phone.There was no air conditioning in the lobby so everyone was sweating like hell.The air conditioning in rooms was not working properly which made sleeping at night very difficult.I am not sure how this hotel is advertised as a high ranking establishment.
Stayed 2 nights in Nov 2019

10/10 Excellent

Steven, Bend Oregon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stands out ftom the rest in the area with unique architecture of vaulted atrium & lobby, manicured gardens sweeping views of the river, & exceptional pool facility that was creatively designed with stellar view. The rooms, while.adequate were not as imaginative in keeping with their excellent standard. Clean but rather bland,. Florescent lights & white walls are not what you expect in a 4 star.
Stayed 1 night in Oct 2019
Response from Claudia (booking department) on 29 Oct 2019
Dear Steven Thank you very much for your answer. We appreciate your take some time to responses. For us it is very important your opinion it helps us to grow up every day. have a nice day!

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Oct 2019
Response from Claudia Cañete (booking department) on 16 Oct 2019
Dear Guest thank you for taking your time and rate our services. have a great day.

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Claudia Cañete on 4 Oct 2019
Gracias por su puntuación!! Saludos cordiales del equipo Amerian

6/10 Okay

Raul

Liked: Cleanliness, staff & service
Not a 4 start hotel.
It is a regular hotel with good service. I do not think it should have 4 starts. The room where I stayed was regular. Breakfast was decent, but had the same menu for the the time I stayed there. The hotel is overpriced.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel is very close to the 3 corners where the countries meet. Also, it has beautiful views, nice amenities, and a very helpful staff. I would definitely stay there again.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff!!! Great atmosphere god food and service on the lobby bar!!.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views and great breakfast.
I came in a solo trip and the location is great if you get a river view. Amazing sites to wake up to. It’s a little ways away from stores, if that matters to you. The breakfast was amazing too. I enjoyed my trip a lot.
Stayed 3 nights in Jun 2019

8/10 Good

Facundo, odawara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good and well priced high end hotel
Really nice hotel with lots of facilities and lovely common areas. Location is a bit out of the way being 1km from the city center. Nice Buffett breakfast every morning with a good selection of items. They also have a nice restaurant with good prices compared to those at the city center. Rooms are quite large and well equipped and the bathroom is great. I will definitely come back. Stayed June 2019
Stayed 1 night in Jun 2019

8/10 Good

SK, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice property. It only needed to improve quality of breakfast. I would stay there again.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location to get to thr falls. Bus stop right outside.
Stayed 2 nights in Apr 2019

8/10 Good

Jonie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019