This was definitely the worst place we stayed at on our Kerala trip. The rooms aren't maintained well at all (our bathroom looked like a construction site with exposed wires and drill holes in the walls). The leisure/game room was also unkempt and unappealing with a grumpy bored looking woman attending to it.
We had breakfast and dinner included in our rate and wish that it wasn't so we wouldn't have wasted a couple of meals there. The food was by far the worst we had in Kerala.
The pool looks beautiful and was one of the main draws for us along with the in-room fireplace. Both were misleading, as the pool is unheated and unusable in a hill station. The fireplace apparently came with a INR 1,000 per 1.5 hour fire, something that should must be disclosed to customers before booking.
A couple of minor positives: the shuttle from the main building always arrived promptly and they sent a technician top fix the Wi-Fi that wasn't working when we checked in (apparently a nearby router wasn't plugged in).
Overall, the dishonest listings, shabby and uncomfortable rooms and terrible food made me tell everyone I know to stay elsewhere in Munnar.