Exterior

Reviews of Hotel Florencio

2 out of 5
Hotel Florencio
Carrer Soledat, 38, Sant Antoni de Portmany, Ibiza

Reviews

8.0

Very good

Rating 10 - Excellent. 95 out of 283 reviews" "
Rating 8 - Good. 130 out of 283 reviews" "
Rating 6 - Okay. 32 out of 283 reviews" "
Rating 4 - Poor. 13 out of 283 reviews" "
Rating 2 - Terrible. 13 out of 283 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

ana, miami

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, restaurant in site, small room and bathroom
Stayed 3 nights in Jan 2024

10/10 Excellent

Luis, Boston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Dec 2023

2/10 Terrible

Sydney

Liked: Cleanliness
Stayed 1 night in Nov 2023

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient. Really comfortable stay.
This seems to have been a "Latin" 70s town hotel? Polished marble and shiny walnut veneer in the old lift. We like that. It's clearly expanded over a nice motorbike shop for local islanders, a pool seems to have been squeezed into a 'block' next to the hotel with a tiny pool terrace over the top of the motorbike shop, and a modern 'clubbers' pool bar. On the other side of the reception is a kind of bistro, with football on the big screen, but not football loutish at all. At night more tanned girls dressed in 'Barbie' outfits than a football watching beer belly crowd. At day, flat-out girls in bikinis squeezed on bar sofas. Overall a sophisticated vibe with local shops and sophistication mixed in a surprisingly attractive street, concrete blocks but some nice trees and a green hill in the distance when we looked sideways from the balcony. The town street maybe a tad noisy for some, with electric scooters and motor bikes, and a bit of clanging and banging, shop shutter and bin sort of thing. We enjoy the business-of-life type of noise and town life vibe. But, it's actually ultra sophisticated with Poke bowls in the convenience store and a light modern white Vietnamese restaurant and boutique hotels. So at first sight just a concrete block town street, and then actually much more pleasant. We loved it, including our salmon & sesame Poke bowl hotel room picnic! Very near the bus station and no problem for a walk to the coast and coves.
Stayed 1 night in Aug 2023
Response from respuesta on 10 Oct 2023
Thank you so much for your comment, we really appreciate that you had a nice stay with us. Hope to see you soon,Hotel Florencio Reception

8/10 Good

GARY

Stayed 4 nights in Oct 2022

10/10 Excellent

Frederik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place in centre of town. Clean room and bathroom. Great bed and amazing shower.
Stayed 9 nights in May 2022

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2022

2/10 Terrible

Mags

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The room I was given was extremely cold. I mistakenly thought it would eventually warm up however it didn't which resulted in me sleeping with layers of clothing on and a dreadful night The following morning I complained and was informed that there had been a problem with that room's heating. Although my room was changed immediately I should never have been allocated a disfuncional room in the first place, especially in January. Initially my second room seemed to be warmer, however I discovered that it was in fact due to the heat of the sun during the day time through the window. There was no warm air whatsoever coming through this system despite it being on the correct settings. I therefore decided to switch it off altogether and spent yet another freezing cold night. I did not wish to go through another room change and certainly did not wish to find out that I had been given yet another substandard room, I simply couldn't wait to get up the following day and leave. I am now full of flu which and have severe back ache which can only be attributed to these two freezing cold night. I am highly disgusted at been placed into rooms which I wouldn't even allow a dog to sleep.
Stayed 2 nights in Jan 2022

8/10 Good

Fantah

Stayed 3 nights in Nov 2021

6/10 Okay

Kieran Patrick

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Basic with a nice swimming pool.
Stayed 3 nights in Oct 2021

8/10 Good

glen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
We stayed at the hotel on the first and last day of our trip and found the check in process extremely efficient. We were pleasantly surprised with the hotel overall snd it’s location 7 minutes from the bus station. Breakfast was pleasant and the evening meal good (not great for vegetarians and there were 2 of us) but need to be more vegetarian options pasta with tomato and vegetables an easy and safe bet. Rooms were exceptionally clean as was the hotel and we would definately recommend it for price and comfort. Very happy overall
Stayed 1 night in Oct 2021

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mark
Very friendly and helpful staff, room and hotel super clean and the food was excellent
Stayed 3 nights in Aug 2021

8/10 Good

Leonardo

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
The most amazing staff we ever met in 40+ countries visited. Excellent service, we ended up being friends with the staff. No complaints at all. Only opportunity is for the hotel structure, the bed could be more comfortable and the rooms noise proof (as Ibiza doesn’t sleep early)
Stayed 3 nights in Jul 2021

4/10 Poor

Samantha

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not great
The reception staff were absolutely fantastic. Friendly, kind, helpful. I couldn’t be more complimentary of them. The reception has been renovated but unfortunately the rooms definitely have not. My room was very dark and smelled musty . You couldn’t leave your curtains of the tiny window open for light because rooms overlooked it from all angles. My room had 3 beds and a sofa bed in it luckily because the mattresses on two of the beds were so old all the springs were sticking through and hideously uncomfortable. The mattress on the third bed was a new one so I slept on that and it was fine although for some reason that bed had cheap scratchy nylon sheets and pillowcases unlike the other bed. Clean enough but smelled really old a musty . On the day of check out someone came to knock on my door at 10am, 10:30am and 10:59am to check I would be out on the dot at 11 which I found totally bizarre and quite rude / annoying . I wouldn’t stay there again. Can Beia is next door similar price and MUCH nicer. I only moved from one to the other because I stayed longer on the island than expected and can Beia was full for the last two days.
Stayed 2 nights in Jun 2021
Response from Recepcion on 7 Jul 2021
Buenos días, Nuestro hotel esta todo reformado e intentamos cuidarlo todo con mucho cariño. Es verdad que tenemos habitaciones interiores y con balcón. No nos es posible dar balcones a todo el mundo , siempre depende de la disponibilidad en el día de la llegada. Es verdad que si el día de la llegada no hay disponibilidad de balcón se puede intentar cambio de habitación al día siguiente si se puede tener un balcón disponible. About the check out day, we are very sorry. It is strange. Check out time is 11 am. we wish you repeat experience with us. Thank you

10/10 Excellent

Kieran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ibiza review
Good stay.
Stayed 4 nights in Jul 2020
Response from Rocío on 15 Sept 2020
Muchísimas gracias por su puntuación, nos alegra saber que han disfrutado de su estancia. Atentamente

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ibiza
The hotel was exactly as described. Perfect for what we needed. Great space with great facilities. The breakfast was perfect too.
Stayed 5 nights in Oct 2019

8/10 Good

Caoimne

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Girly break
The rooms were basic,the windows were not too secure,,,,But the pool was excellent, the staff were very friendly and very accomodating. The food cooked onsite was tasty and reasonably priced
Stayed 4 nights in Oct 2019

10/10 Excellent

Shelb

Liked: Cleanliness, staff & service, amenities
The location is PRIME for catching a disco bus or regular bus, walking to the beach, having food/drinks, and whatever else you're doing in the area. It was just right quality for the price, clean, and reasonably comfortable large rooms. They sell club tickets on site which was nice. I appreciated having the restaurant on-site as well where I could grab some food or waters for my room. I REALLY appreciated the sitting little vanity table with a mirror to sit and do my hair/make-up every day. I have no complaints other than the shower curtain was a pain and could be better/nicer/fresher. It's one of those cloth ones where the water goes right though it getting the floor soaked every time. It would be nice to have the option to use hair dryers and an iron but the hostel did not have this available. Overall, a good experience and I would definitely stay here again.
Stayed 3 nights in Sep 2019

8/10 Good

Harvy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Good Location
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
the value and location of the hostal was spot on for the price, we were in a quardruple room which was pretty big, thought the pool area was small but clean & nice to sit at & roof top sun loungers were fab, the staff were nice but service was extremely slow, we waited nearly 40mins for toast, toasties, yoghurt & fruit.
Stayed 3 nights in Jul 2019
Response from Rocío on 10 Sept 2019
Thank you very much for your review, we are glad to know that you had a nice stay. Bes regards.

10/10 Excellent

Victoria

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Definitely recommend
Amazing spot, amazing hotel! Would definitely recommend and I will be back
Stayed 4 nights in Jul 2019
Response from Rocío on 10 Sept 2019
Thank you so much for your review. We are glad to know that you had a pleasent stay. Best regards!

2/10 Terrible

jennifer

Disliked: Cleanliness, property conditions & facilities, room comfort
Hated it
Perhaps I’m too old, and it might be just fine for partiers in their 20s. Within one minute of arriving a half naked girl from the room next door knocked on the door to ask for a condom. Apparently finally found one. Impossible to get any sleep aside from 7am to 9am due to the thinnest walls that ever did exist. “Fresh” roll of toilet paper was dirty. If you want a towel for the pool or a hair dryer, you have to give a deposit. Room smelled like an ashtray. Luggage storage room was nasty and not at all secure (open, behind the bar by the pool). I have now truly experienced the meaning of “you get what you pay for.”
Stayed 4 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
It’s central and great clean rooms. The acoustic was bad, lots of noice from neighbours in their rooms
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and good value food. The only down side was the pool was absolutely freezing, but we were there in April.
Stayed 7 nights in Apr 2019
Response from Rocío on 23 Apr 2019
Thank you very much for your review, your opinion is very important for us. Best regards.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Very clean accommodation,close to bars ,restaurants ,supermarkets and the beach . Great location ,amazing staff ,very polite.
Stayed 7 nights in Oct 2018
Response from Rocío on 29 Oct 2018
Thank you very much for your review, is very nice for us to know that you had a nice stay. Best regards

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
The room air con only works on blowing hot air ... when the toilet door is left open you can smell sewage
Stayed 2 nights in Oct 2018
Response from Rocío on 18 Oct 2018
Thank you for your review, your opinion is very important for us. We would like to know wich room number you had to try to sort it this problem out. The air conditioning is a general system and the maschine can be only put in cold or warm air, nos both. During this season the most of the clients wish hot air. Best regards

2/10 Terrible

jessie, london

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
The staff are just bluntly rude and expect you to know thier hotel like you work there yourself, they have no facilities apart from thier boring pool that noone uses. They don’t have simple kettle nor hairdryers, u comfortable bed. The only good thing is that the hotel is located walking distance to some expensive restaurants and the boat services everything else is trash and the kebab is also trash.
Stayed 6 nights in Oct 2018
Response from Rocío on 16 Oct 2018
Dear Jessie, we are very sorry if you didn't have a nice stay. As we can see you didn't like anithing in the area. Our staff is always friendly, we are a 1 star hostel and we have the services en room equipment according to our category. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel for a great price, close to the beach and in a great location in the heart of sant Antoni. The facilities are great and the staff are very helpful.
Stayed 3 nights in Sep 2018
Response from Rocío on 25 Sept 2018
Thank you very much for your review, is veru nice for us to know that you had a nice stay. Best regards, Rocío

10/10 Excellent

Mike, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel 6 minutes from the port and from the sunset strip. We booked a deluxe room which was nice and spacious with a quite incredible bathroom and 2 balconies. It has a pool and a restaurant, which looks reasonably priced although we didn't eat there. Would definitely stay there again.
Stayed 3 nights in Jun 2018
Response from Rocío on 26 Jun 2018
Thank you very much for your report, we are very happy taht you had a nice stay. we hope to see you again. Best regards.

10/10 Excellent

Lis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised! I booked as a last minute running out of options stay! I don't usually stay in a one star but I have to say this was great and I would go back! Staff very friendly, food was good, cleaners did come daily, nice swimming pool, good WiFi, spacious rooms. I was surprised it was a one star as I thought it should of been a two or three.
Stayed 1 night in May 2018
Response from Rocío on 26 Jun 2018
Thank you very much for shareing your expirience with us, we are very happy that you had a nice stay. Best regards.

8/10 Good

Jenny, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
First time in Ibiza for me and I really loved it as most of the crazy clubbers had left and the party venues were closing down if not already closed. Unfortunately for me some nutters arrived the next day for a few days and made it impossible to sleep but that aside I liked this hotel and would recommend it to anyone with a small budget. The room was meant for three people and it wasn't squashed so it was a nice big space for me on my own! Air con was included in the price but to be honest it wasn't scorching hot so I didn't need it on. I'm pretty sure the towels were changed and rooms cleaned daily. Didn't have breakfast but it was buffet style for six euros fifty. The pool is small but OK for dipping in and out of whilst sunbathing on the upper terrace. There were 2 huge bed loungers if that's what they're called and a dozen or so sunbeds. Nice beach towels were available for fifteen euros deposit - a really good idea which I've not come across before. The hotel's location is excellent being very close to shops and supermarkets, the beach/marina is only 10 mins walk away. The receptionists were overall quite nice, friendly and helpful. I would definitely stay here again!
Stayed 7 nights in Oct 2017

10/10 Excellent

Gwylfa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little jem
Lovely little place really friendly helpful staff
Stayed 8 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Good for the price
Booked this hotel because it was the cheapest, and near the beach, with a hotel swimming pool. For the price, I can't complain. Contrary to the information on Expedia, there is no airport shuttle, so we caught a bus from the airport, and I had to walk half a mile from the bus stop at midnight (with my 2 kids and our luggage) to reach the hotel. The room was spacious, but dark, and unappealing, with an unfortunate smell, although the smell lifted after leaving the (small) window open overnight. The beds were quite hard, but I like a hard bed, so it was fine for me. This was the first hotel room I've seen with no kettle - a big disappointment for a tea addict. The hotel offers a dish of the day but the food was awful; just frozen food heated up, with average fries. We ate in the hotel restaurant one night; delightful waitress, but, again, the food was disappointing, and served with frozen veg which was grim. To be fair, at the price they charged, they run a great little hotel, very convenient, so overall, we had a nice holiday.
Stayed 3 nights in Aug 2017

10/10 Excellent

megan, taylor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay! Great value, great location
Perfect location, so close to the beach and the strip and the bus station. Food nice enough and great value for money! Beautiful pool and decking area, bedroom standard but comfy and dark at night. Nothing to fault except the lack of balcony and the shadiness of the pool after 5pm.
Stayed 6 nights in Jun 2017

8/10 Good

Sania

Liked: Cleanliness, staff & service
Disliked: Room comfort
Hmmm
For £38 I cannot complain. I had a late flight into Ibizia and decided to stay here for the first night then off to my all inclusive hotel to enjoy my vacation. The reception is open 24/7 which is perfect. The hotel is very local and is literally in the town centre. If you're looking for an amazing night out this is the perfect hotel as it's located in the "WEST END". A 3 minute walk from the clubs. Despite the clubs being so close to the hotel it doesn't disturb you.... It took me ages to sleep as the bed felt a bit hard and my gosh the room above us walked around nearly all night. The hotel also provide breakfast for only €6 however I didn't take advantage of this as I was fast asleep. Being honest my overall stay was okay not sure if I would stay here again though because the duvets did not have cover and instead were just blankets and they just made me feel unclean. Had to sleep on a towel and under the sheet and even then it took me ages to fall asleep o.O Reception team is lovely
Stayed 1 night in Jun 2017

10/10 Excellent

arie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is perfect.
Stayed 7 nights in Jun 2017

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ania
good location, helpful and nice staff

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value for money
We had a spacious, beautiful room at 3rd floor. The staff was very friendly and professional. There is a nice restaurant and beautiful swimming pool. Good location, just 5 min from the bus station. Very easy to find

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
no sleep
the staff were great. The public areas were good. The beds were so uncomfortable and the chance of getting any sleep was ridiculous. The noise throughout the night was horrendous .

8/10 Good

Aitchlou, Cheshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More than just cheap and cheerful.
Good breakfasts and menus of the day. Convenient location with a short walk to beaches, town centre, bus station and port area. A real mix of nationalities amongst the guests. Staff all pleasant and helpful. A bit noisy both from street noise and internal.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. You get what you pay for and Hotel Florencio delivered.

6/10 Okay

Alex

Liked: Staff & service
Nice hotel overral
Good value for money. Decent rooms but beds not so good. Same buffet breakfast every day...Pool is nice. But you get sun only 4-5 hours a day. Room i had was with a window to a back yard to the hotel that was filled with rubish. Friendly stay. Overall was s good experience. Will come back.

8/10 Good

Thomasina, Belfast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
This hotel or hostel that it was sold at was a pleasant surprise. The room was big with two balconies walk in wardrobe and large bathroom. The hotel itself and room was clean and consistently maintained. The wall were very thin so you could hear everything plus do not expect a good night's sleep at all. Buy this is ibiza and people are coming and going at all hour. Would recommend here as it was close to everything the beach,bars and bus station.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

hannah

Disliked: Cleanliness, room comfort
Had a lovely time
A lovely hostel situated near the beach and the strip. Very convenient. And also very safe. Lovely pool area and close to shops. Staff are all very helpful and friendly and was a truly lovely experience. Now to go to sleep after just getting back home!

8/10 Good

Howard , Preston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good facilities
It is a very good self contained hotel. It has a restuarant, pool with bar. The staff are very helpful if you need assistance. The rooms have are clean with a good selection of television channels. You get complimentary soaps should you forget toiletries.

8/10 Good

Mihailo, Serbia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value hotel with great location
This is a great value hotel. You get way more for your money here than anywhere else in San Antony,arguably in Ibiza as well. Nothing is briliant but everything is without flaws and altogether worthy of even much higher ranked hotels. Swimming pool was great,even spectacular for the hotel of this range. Breakfast lacks a bit in variety but for the pricmd you cannot fault it. Hotel staff were always nice and at service. Information about transfers, tickets for the clubs are updated daily and always available at the reception.Prices of snacks and food at the pool bar are very decent. I am extremely pleased with how much I got for my money in this hotel that I have decided to target this hotel on each of my next visits to Ibiza,if prices remain the same.