The staff refused my guest's entry because we weren't married. We asked for an explanation many times, but the staff kept repeating their stand without giving any reasonable justification. This left us feeling targeted and helpless.
The situation worsened when the security manager, started acting unprofessionally. Instead of helping to calm the situation, he was intimidating and made us feel even more uncomfortable. We asked him to show us any rule that denies entry to guests based on marital status, provided they are adults and have valid IDs. However, he didn't answer our questions.
Adding to this situation is the twist in the narrative from your security manager and staff. They now allege that my guest was seeking to enter the hotel without providing proof of identification, which is entirely false. At no point during our interaction did they request identification, a fact that further demonstrates the unjustified nature of their actions?
To add insult to injury, the security manager tried to grab my phone without my permission when I tried to document what was happening. His actions were threatening and he failed to create a safe environment for guests.
Feeling unsafe and frustrated, I decided to pack my belongings and leave your hotel. However, I managed to record some parts of this unpleasant interaction and I can provide this evidence if needed, before deciding to share this experience on social media.