Terrace/patio

Reviews of Embassy Suites by Hilton Huntsville

3.5 out of 5
Embassy Suites by Hilton Huntsville
800 Monroe Street, Huntsville, AL

Reviews

7.6

Good

Rating 10 - Excellent. 447 out of 1001 reviews" "
Rating 8 - Good. 189 out of 1001 reviews" "
Rating 6 - Okay. 155 out of 1001 reviews" "
Rating 4 - Poor. 113 out of 1001 reviews" "
Rating 2 - Terrible. 97 out of 1001 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kenneth

Liked: Property conditions & facilities
Very clean comfortable room. Close to shopping and restaurants. Easy walking
Stayed 1 night in Apr 2024
Response from GM on 23 Apr 2024
Dear Kenneth, Thank you for being our guest and for leaving such a positive review! We appreciate your patronage and are glad to hear that you enjoyed your time with us. We hope to see you again soon. Best, Jason Peters, GM

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay
Stayed 2 nights in Apr 2024
Response from GM on 7 Apr 2024
Dear Ashley, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jason Peters, GM

10/10 Excellent

Whitney

Stayed 1 night in Feb 2024

2/10 Terrible

Zandra

Travelled with family
Disliked: Staff & service, property conditions & facilities
Rooms was nice, everything else bad
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Zandra, While I am pleased to hear that you found your room to be a highlight of your stay, I apologize that you didn't have much else that stood out as a positive. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Jason Peters, GM

2/10 Terrible

Eric

Travelled with family
Disliked: Cleanliness, staff & service
We reserved through expedia and booked a suite with 2 queens. Got there and we were given a king suite because our room had been given away. We called or we tried to get through and no one ever picked up. We wanted to let them Know we would be late check in. Possibly midnight and didn’t want it to be a no show. I hatted with someone via the website and then while inwas chatting I got a number and called and spoke to someone and they even tried to reach the hotel and they’re unsuccessful too. Breakfast was a complete disaster. No forks, no meat. The line was so long. We’ll never book with this hotel again.
Stayed 1 night in Mar 2024
Response from GM on 1 Apr 2024
Dear Eric, We appreciate you taking the time to share your experience with us. My heartfelt apologies for disappointing you due to the room type you were assigned and that our breakfast did not impress. We strive to provide every guest with a comfortable stay, and we clearly missed the mark. Thank you for your honest feedback, which we will use to foster improvement; for that reason, we hope to see you again on a return trip. Sincerely, Jason Peters, GM

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facilities. Good breakfast. Friendly and helpful staff. Spacious room for the whole family.
Stayed 1 night in Mar 2024
Response from Jem on 27 Mar 2024
Thank you so much for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Joshua

Stayed 1 night in Feb 2024
Response from Jem on 27 Mar 2024
We look forward to seeing you again!

10/10 Excellent

Brittanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a beautiful walk way with a water way running and fish in the water. They offer appetizers and drinks in the afternoon and breakfast in the morning (the omlets are delicious) the hotel is pretty new and because of that they are still working on rooms and amenities. The pool was closed and my kids were super bummed as was I since there was no mention of it on the site.
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Brittanie, I'm glad to hear that your stay was pleasant, even though it wasn't without some flaws. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider returning for a flawless experience next time. Best, Jason Peters, GM

10/10 Excellent

Nathan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jem on 22 Mar 2024
We look forward to seeing you again soon!

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Dear Steven, Thank you for informing us that you had a wonderful experience during your visit. We value your business and appreciate your patronage. Best, Jason Peters, GM

4/10 Poor

Ana

Liked: Cleanliness
Disliked: Property conditions & facilities
Did not share that the pool would be closed during our stay.
Stayed 2 nights in Mar 2024
Response from Jem on 11 Mar 2024
I am sorry that this wasn't available during your stay. Unfortunately, there was a delay in its completion. I hope that you will stay with us in the future so we have the opportunity to make this right for you.

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024
Response from Jem on 27 Mar 2024
We hope to see you again in the future.

6/10 Okay

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Was not aware of all construction. Also we had no water for the entire day when we first arrived. Were charged $16 to park in gated area but gate did not work so we had to park out front.
Stayed 1 night in Feb 2024
Response from GM on 2 Mar 2024
Dear Donna, Thank you for sharing your feedback on your recent stay. I am very sorry for the inconveniences you experienced stemming from our construction; please forgive us during this time of renovation. Your patience is appreciated as we update and improve our hotel. As our valued guest, I hope you will return and see our highly anticipated results! Sincerely,Jason PetersGeneral Manager

10/10 Excellent

Abdulqader

Good
Stayed 2 nights in Feb 2024
Response from GM on 20 Feb 2024
Dear Abdulqader, We are thrilled you enjoyed your stay! Thank you for the review and please visit us again. Best, Jason Peters GM

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 1 night in Feb 2024
Response from GM on 19 Feb 2024
Dear Michael, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Jason Peters GM

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place just feels so different than other hotels I've stayed at. Getting a bag of snacks and water bottles when arriving was a very nice surprise. First time I've ever had a place that was a two room setup.
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Dear Nicholas, It is wonderful to hear that staying at our hotel exceeded your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Jason Peters GM

6/10 Okay

Breezy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself and the room was absolutely perfect, it was the check in process that was unpleasant. My wife and I needed to check into the hotel early because we had an event at 4 and that’s when the check in time was, so I called twice in the morning to which I got no answer, and even tried to contact customer service on the website which was no help whatsoever. Got to the hotel at 2:30 and was told by the manager that no rooms were available and they would get with house cleaning. My wife goes back in about 15 minutes to check on the status and see if there’s anything else we can do, to which the front desk associate was rude the entire interaction. She asked to speak to the manager which ended up getting us a room and gave us free drink passes. I’m very thankful for the manager letting us check in early and being accommodating but the rudeness of the front desk associate from check in and check out just left a bad taste in my mouth.
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
Dear Breezy, I appreciate your feedback regarding the staff. Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner. That is not how we want to present ourselves to our guests and your comments will be instrumental in the training and education of our team members. Thank you for staying with us and I hope you will consider coming back. Sincerely, Jason Peters GM

8/10 Good

Christina

Stayed 1 night in Feb 2024
Response from Jem on 22 Mar 2024
Thank you for choosing to stay with us!!

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place downtown Huntsville Walking distance to restaurants Clean and comfortable
Stayed 1 night in Feb 2024
Response from GM on 8 Feb 2024
Dear Daniele, That is great to hear! Thank you very much for your kind review and, most importantly, for choosing us as your host. We were delighted to have you and would love to have you back in the near future. Safe travels! Best, Jason Peters GM

10/10 Excellent

Belinda

Travelled with family
The gal who checked us in was super kind & helpful. Her name is Gem & she’s a gem!
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Dear Belinda, We are delighted to receive your positive review about Gem, our associate. We will make sure to share your kind words with her and the rest of the team. We look forward to welcoming you back soon. Best, Jason Peters GM

8/10 Good

Sarah Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Embassy Suites never lets me down. Excellent bed linens, spotless room. Current Huntsville location is undergoing construction and getting FROM hotel on space walk to the Concert Hall at Von Braun had NO signage and we had no idea how to get there. Breakfast was yummy as always.
Stayed 1 night in Feb 2024
Response from GM on 6 Feb 2024
Dear Sarah Ann, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; we work hard to provide a pleasant experience. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. We look forward to a return visit. Best, Jason Peters GM

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The Embassy Suites is always a great place to stay. The only improvement is at most Hilton hotels there is coffee available almost 24/7 but the Embassy did not offer this.
Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear John, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jason Peters General Manager

8/10 Good

austin

Stayed 1 night in Jan 2024
Response from GM on 23 Jan 2024
Dear austin, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Jason Peters General Manager

6/10 Okay

Keith

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under renovation -loud. Dining area freezing
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Dear Keith,Thank you for sharing your feedback. I'm sorry to hear that you experienced frustration due to our construction. Please accept our apologies during this time of renovation. We appreciate your patience as we update and improve our hotel. As our valuable guest, we hope you will visit us again and witness the highly anticipated results of our renovation work.Sincerely,Jason PetersGeneral Manager

6/10 Okay

Shontel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel charged for parking. This was not included nor mentioned in the reservation pricing. I wasn't happy with an extra, unexpected fee when checking in. Otherwise the stay went as expected.
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Dear Shontel,We strive to maintain transparency with respect to our fees, and we apologize for any instance where we may have fallen short in this regard. Your feedback is greatly appreciated as it allows us to improve our communication channels and ensure our customers are better informed. We hope to have the opportunity to host you again in the future and provide a more enjoyable experience.Sincerely,Jason PetersGeneral Manager

2/10 Terrible

Janata

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest services were a joke due too lying to me about parking. They said that they charge people that go to the concerts about two blocks away for parking. I know thats not true because I asked someone and they didn't have to pay for parking. You can't charge someone if they don't give you a card to pay for parking and there gates were not working either. Also I slept on towels because my sheets had stains on them. I will not stay at this hotel again. If I could I would give it zero stars.
Stayed 2 nights in Jan 2024
Response from GM on 22 Jan 2024
Dear Janata,We always strive to be transparent about our fees, and I'm sorry that we failed in this regard. I also apologize for the condition of your linens. While some stains may persist even after laundering, we should have detected them during our quality control process. Please accept my sincere apologies for our lack of attention to detail. We appreciate your feedback and hope to welcome you again soon.Sincerely,Jason PetersGeneral Manager

2/10 Terrible

Kristen

Business traveller, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Walls are thin and you can hear the people next to you, rooms are outdated and tvs are old and barely working, room stayed cold.
Stayed 2 nights in Jan 2024
Response from Jem on 21 Jan 2024
I am sorry to hear that your stay did not meet your expectations. We are currently renovating our rooms and we hope that you will give us another chance in the future.

10/10 Excellent

Amelia Duran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet
Stayed 1 night in Jan 2024
Response from GM on 22 Jan 2024
Dear Amelia Duran,It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback and look forward to hosting you again.Best,Jason PetersGeneral Manager

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The updated rooms
Stayed 1 night in Jan 2024
Response from GM on 16 Jan 2024
Dear Barbara,Thank you for taking the time to review our hotel. We are delighted that you enjoyed our updated rooms. We appreciate your business and hope to welcome you back soon.Best,Jason PetersGeneral Manager

6/10 Okay

Peter

Travelled with family
Liked: Cleanliness, amenities
Toilet seat was loose, Water was turned off during the day when we needed. Staff had no information for navigating nearby walkable downtown for sightseeing and dining. The staff could have told us "Big Spring" was out the back door. The Back door, normally could be used but was not accessible during our stay. There was no need to charge us for parking because the gates did not work during the entire 3 day stay. That alone really aggravated us.
Stayed 2 nights in Jan 2024
Response from GM on 14 Jan 2024
Dear Peter,Thank you for taking the time to write a review about your recent stay. We appreciate your feedback, and we’re very sorry for the issues you experienced. We are known for providing a comfortable stay and exceptional service, so I regret that we missed the mark. We hope you will consider a return visit in the future. We'd love another opportunity to provide you with the same remarkable experience our guests have come to expect from us.Sincerely,Jason PetersGeneral Manager

10/10 Excellent

Niki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming, the amenities were nice and the beds were comfy. I would look forward to staying here again.
Stayed 1 night in Dec 2023
Response from GM on 9 Jan 2024
Dear Niki,Making guests happy makes our staff happy! It is wonderful to hear that you had a great experience and enjoyed every aspect of your stay at our Embassy Suites. Thank you for sharing this kind review, and please come back to see us anytime we can be of service.Best,Jason PetersGeneral Manager

2/10 Terrible

STEPHANIE

Stayed 2 nights in Dec 2023
Response from GM on 9 Jan 2024
Dear STEPHANIE,Thank you for taking the time to review our hotel. Guest satisfaction is our utmost priority; we regret we let you down. We value your business and hope to have the chance to provide an improved experience during your next visit.Sincerely,Jason PetersGeneral Manager

2/10 Terrible

Jason

Stayed 1 night in Dec 2023
Response from Jem on 5 Jan 2024
I am sorry that your stay with us was not up to standard. I would like to know what happened so we can correct it in the future, if you have the time.

10/10 Excellent

Majesti

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sweet lady at check in was awesome to suggest a premium upgrade and received lots of goodies. As usual the mangers reception was on point. We will always be back!
Stayed 1 night in Dec 2023
Response from GM on 9 Jan 2024
Dear Majestl,We are so glad you had an incredible stay with us! Thank you for recognizing our excellent staff and the great job they do for our guests. Please come see us again anytime you return to the area.Best,Jason PetersGeneral Manager

10/10 Excellent

Duncan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

sandra

Stayed 2 nights in Dec 2023

10/10 Excellent

Hazel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property convenient location
Stayed 2 nights in Dec 2023
Response from GM on 27 Dec 2023
Dear Hazel,We are thrilled to hear that you had a first-rate experience at our Embassy Suites by Hilton Huntsville. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us!Best,Jason PetersGeneral Manager

10/10 Excellent

Sylvia

Travelled with partner
Liked: Amenities
The only thing there was a lot of construction
Stayed 1 night in Dec 2023
Response from GM on 26 Dec 2023
Dear Sylvia,Thank you for choosing us. We appreciate your feedback and hope to see you again soon.Best,Jason PetersGeneral Manager

10/10 Excellent

Ratnakar

Stayed 2 nights in Dec 2023
Response from GM on 26 Dec 2023
Dear Ratnakar,I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon.Best,Jason PetersGeneral Manager

10/10 Excellent

Derrick

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from GM on 26 Dec 2023
Dear Derrick,We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit.Best,Jason PetersGeneral Manager

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Eric,We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again.Best,Jason PetersGeneral Manager

6/10 Okay

Maya

Stayed 2 nights in Dec 2023
Response from GM on 19 Dec 2023
Dear Maya,I am sorry that something impacted your satisfaction with our hotel. We appreciate you taking the time to share your review and hope to provide you with a WOW experience in the future. Thank you for staying with us.Sincerely,Jason PetersGeneral Manager

6/10 Okay

Harry

Stayed 1 night in Dec 2023
Response from GM on 18 Dec 2023
Dear Harry,We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely,Jason PetersGeneral Manager

4/10 Poor

Ron

Stayed 1 night in Dec 2023
Response from GM on 17 Dec 2023
Dear Ron,Thank you for being our guest. I sincerely apologize for any shortcomings you experienced during your recent visit. We look forward to welcoming you again in the future, as we are committed to delivering a stay that aligns with our high expectations in every way.Sincerely,Jason PetersGeneral Manager

6/10 Okay

STEPHEN

Travelled with family
Liked: Cleanliness, amenities
Nice hotel but currently being renovated so very noisy weekdays between 9-6pm, check in wasn't the quickest but the staff were very friendly, very nice room (one of the newly renovated ones) but be aware even though you can book a wellness package with expedia we were told by the hotel that they no longer offer them?? Breakfast was OK and I thought the restaurant was quite pricey.
Stayed 3 nights in Dec 2023
Response from GM on 13 Dec 2023
Dear STEPHEN,Thank you for taking the time to write. I am delighted to know that you enjoyed our newly renovated accommodations and friendly service. We appreciate all of your feedback including opportunities for improvement and hope we can welcome you again.Sincerely,Jason PetersGeneral Manager

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 12 Dec 2023
Dear Gary,We appreciate your kind review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best,Jason PetersGeneral Manager

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Melissa,Thanks for letting us know you enjoyed your visit. We appreciate your patronage!Best,Jason PetersGeneral Manager

6/10 Okay

Cynthia

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 10 Dec 2023
Dear Cynthia,Thank you for your review of our hotel. We strive to provide an exceptional experience and apologize for not meeting our high expectations on this occasion. We value your patronage and eagerly anticipate the opportunity to offer a future stay that aligns with our high standards in every aspect.Sincerely,Jason PetersGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on 28 Dec 2023
Dear Anonymous,It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again.Best,Jason PetersGeneral Manager