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Reviews of Comfort Suites Huntsville MidCity District at Research Park

2.5 out of 5
Comfort Suites Huntsville MidCity District at Research Park
6224 Torok Cir, Huntsville, AL

Reviews

8.4

Very good

Rating 10 - Excellent. 272 out of 572 reviews" "
Rating 8 - Good. 183 out of 572 reviews" "
Rating 6 - Okay. 57 out of 572 reviews" "
Rating 4 - Poor. 36 out of 572 reviews" "
Rating 2 - Terrible. 24 out of 572 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathtub faucet dripped, not a problem for us but notified the desk upon checkout. The only complaint I have is breakfast not starting until 7:00, I think 6:00 would be much better. At least it would have been for us. Staff was great and the room was comfortable.
Stayed 2 nights in Apr 2024

10/10 Excellent

Linley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and large rooms.
Stayed 1 night in Apr 2024

8/10 Good

Christopher, Nassau

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Property seems to need some renovation. There were a few items in the bathroom that showed signs of wear. The exhaust fan didn't appear to be working either. The hallway carpet needed a new look
Stayed 5 nights in Mar 2024

10/10 Excellent

Darryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was within walking distance to a shopping mall and plenty of choices for food
Stayed 2 nights in Mar 2024

4/10 Poor

Margo

Liked: Staff & service
The staff were nice & polite, the conditions of the hotel were terrible, guest hallway carpet big stains, mold in tub unable to shower waited till I returned home, broken TP holder, missing towel rack. Breakfast subpar waffle no syrup, cold real no milk late night noise terrible
Stayed 1 night in Mar 2024

6/10 Okay

H. E.

Liked: Staff & service
Overall neat and comfortable, friendly staff. The bathrooms could use an overhaul—a bit grimy. Breakfast was picked over halfway through the morning and nothing was being restocked, so that could’ve been better.
Stayed 1 night in Mar 2024
Response from Simeon Moore - General Manager on 22 Mar 2024
Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Comfort Suites MidCity DistrictAs a valued customer, we see that there is room for improvement based on your feedback. We saw that you rated your Intent to Recommend an “3”; however, we also noticed that there were several missed opportunities.Please accept our apology for not meeting your expectations during your stay. As we strive to deliver a flawless guest experience, we would love to discuss your areas of concerns further. Whenever you have a moment, feel free to contact me directly at the e-mail address below so that we can continue to improve our hotel operations.

6/10 Okay

Catherine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Understaffed Not maintained Limited breakfast options Friendly staff who were working hard
Stayed 2 nights in Mar 2024
Response from Simeon Moore - General Manager on 22 Mar 2024
Thank you for taking the time to share your recent experience at the Comfort Suites MidCity District with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for the noise disturbance. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Huntsville

4/10 Poor

GRACE

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is OLD. Everything was broken! The beds were absolute horrible. The night stand was broken. The door to the room was broken. The bathroom door was broken. The bathroom sink was broken. The toilet ran all night. The walls in the pool area were broken. This is the hotel that time forgot. If you want a good nights sleep in a nice hotel DO NOT come to this hotel. We went down for breakfast an hour and a half before it was over and there was NO food. The internet is horrible too.
Stayed 2 nights in Mar 2024
Response from Simeon Moore - General Manager on 22 Mar 2024
Thank you for taking the time to share your recent experience at the Comfort Suites MidCity District with us.Every process put in place is aimed at providing you with an unforgettable hotel experience. From your recent feedback, I am disappointed to learn that we fell short of your expectations. I would like to take this time to apologize for your experience. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As a valued customer, thank you again for your feedback and we hope to serve you again whenever your travels bring you back to Huntsville.

4/10 Poor

Douglas

Travelled with partner
Disliked: Staff & service, amenities
Did not like that we could hear every noise in the neighbouring rooms, hallways and outside ! There were several people talking loudly and in the halls at 12:45 am and another person that had either their phone texts and email alerts turned up very loud or it was an alarm of some sorts - regardless we could very clearly hear them and they woke us up on 3 occasions !!The breakfast was a complete disaster !! The breakfast was to run between 6am to 9 am - we arrived for breakfast at 7:45 am and there was no coffee, no muffins, bagels no plates etc. Waited for approx 15-20 minutes and nothing was corrected for the breakfast - I think the lady at the front desk was also tasked with looking after the breakfast buffet which certainly wasn't fair to her - however it was a completely unsatisfactory breakfast
Stayed 1 night in Feb 2024
Response from Jen on 2 Mar 2024
Thank you for taking the time to give us honest feedback in regards to your stay. We are disheartened to hear that it was less than your expectation. We will use this feedback to improve our services to our guests.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jen on 1 Mar 2024
Thank you for the fantastic review! We appreciate you taking the time to let us know how we are doing. We look forward to hosting you again.

10/10 Excellent

Austin

Stayed 1 night in Feb 2024
Response from Simeon Moore - General Manager on 22 Mar 2024
Thank you for sharing your experience at the Comfort Suites MidCity District through the Guest Satisfaction Survey.With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for staying at the Comfort Suites MidCity District and we hope you choose to stay with us again whenever your travel needs bring you back to Huntsville.

4/10 Poor

Rachel, Doral

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t expect to get your clean every day
Stayed 1 night in Feb 2024
Response from Jen on 28 Feb 2024
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jen on 28 Feb 2024
Thank you for the outstanding score. We appreciate your feedback and look forward to hosting you again.

2/10 Terrible

Lauren

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is obviously older but seems ok. However the bathroom door won’t latch and everything is pretty dated. Also, we booked this hotel primarily for the pool for my son. Which was under construction while we were here. I called 3 times in the few days before we came to make sure it would be open and they told me it would be every time I called. We were able to access the pool for about 20 minutes before they kicked us out to work on the ceiling. Also the pool heater was broken and the water was ice cold. So cold it hurt and you couldn’t get used to it. The breakfast was pitiful. Stale bread and only those premade egg rounds. No other protein at all. At least the waffle was ok. I wish I had paid the extra money to stay at a different hotel. I will never be back. I stayed at this same brand in another city and had a great experience. I’m extremely disappointed and feel cheated. I recommend you take your business elsewhere. At least the checkin guy was very friendly.
Response from Jen on 28 Feb 2024
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.

6/10 Okay

Latoyia

Disliked: Cleanliness
The hotel needs major updates, especially bathroom. Get rid of the carpets. My room smelled of smoke and mildew. And it was a non-smoking room. The breakfast can be better prepared. The people above me kept me up all night will the stomping. I cut my stay short. Its in a great area for shopping and eating. But still wasnt worth the uncomfortable hard bed, and smelly room
Stayed 3 nights in Feb 2024
Response from Jen on 28 Feb 2024
We are sorry to hear that your stay was not as expected. We appreciate feedback to improve our guests experiences.

8/10 Good

Dolly

Liked: Cleanliness, staff & service
I liked it. I will book again .
Stayed 2 nights in Feb 2024
Response from Jen on 28 Feb 2024
Thank you for the outstanding score. We appreciate your feedback and look forward to hosting you again.

8/10 Good

Karen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful, breakfast was non existent a the food trucks were delayed due to a storm the previous week (seems like they could have run to Sam’s for sweet rolls and fruit) and the bed was so firm I slept on the couch
Stayed 3 nights in Jan 2024
Response from Jen on 28 Feb 2024
Thank you for your feedback. We are disheartened that your stay was less than superior and hope that you will come to visit us again.

8/10 Good

Joshua, Glasgow

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
I reserved a king bed and got a room with two doubles because of a “maintenance emergency”. There were several broken or poorly repaired things around the building. As for the breakfast, the food they had was good, but don’t expect many choices. No juice in the machine, no jelly for the biscuits. I would stay there again, but know the money went into the reception area.
Stayed 1 night in Jan 2024
Response from Jen on 28 Feb 2024
We are so sorry that your stay was less than you expected. Thank you for your feedback. We hope that we can host you again in the future.

6/10 Okay

Earnestine

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Jen on 28 Feb 2024
We are sorry to hear that your stay was less than expected. We appreciate your feedback, it helps us to improve our service and products for our guests.

10/10 Excellent

Leroy, Sayreville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jen on 28 Feb 2024
We appreciate you taking the time to give us a review. We are happy to see your stay exceeded your expectations.

8/10 Good

Xiao Feng

Stayed 1 night in Jan 2024
Response from Jen on 28 Feb 2024
We are sorry to hear that your stay was less than expected. We appreciate your feedback, it helps us to improve our service and products for our guests.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jen on 28 Feb 2024
We appreciate you taking the time to give us a review. We are happy to see your stay exceeded your expectations.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jen on 28 Feb 2024
We appreciate you taking the time to give us a review. We are happy to see your stay exceeded your expectations.

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed for a wrestling tournament very clean and nice
Stayed 1 night in Dec 2023
Response from Jen on 31 Dec 2023
Thank you for the kind words about your stay at our hotel. We appreciate you and your business and look forward to your return stay with us.

6/10 Okay

BRYAN

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
For the price it was clean and good vreakfast friendly staff
Stayed 2 nights in Dec 2023
Response from Jen on 31 Dec 2023
Thank you for taking the time to let us know how we are doing. We are happy to hear that you enjoyed the breakfast and the staff was friendly. We look forward to your return stay with us.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jen on 29 Dec 2023
Thank you for taking the time to let us know how we are doing. We appreciate the five out of five.

4/10 Poor

judy g

Travelled with partner
Disliked: Cleanliness, staff & service
Had to check three rooms to find a room good enough to sleep in finally on 3rd floor. Breakfast at 815 am was gone and wouldn't bring out more. Used towels for 2 days couldn't get no one to answer phone at desk. Went down and no one there. Food next morning was bad sat there was hard and nasty. Won't stay there again.
Stayed 2 nights in Dec 2023
Response from Jen on 29 Dec 2023
We are sorry to hear that your stay with us was less than superb. We appreciate the feedback. We do hope that you will come to see us again so we can show you the changes that are being made to make each guests' stay excellent.

8/10 Good

Joon Kyu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jen on 29 Dec 2023
Thank you for taking the time to let us know how we are doing.We appreciate your time and look forward to you staying with us again.

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good stay for overnight trip Rooms where clean. - good location
Stayed 1 night in Dec 2023
Response from Jen on 18 Dec 2023
Thank you so much for taking the time to tell us how we are doing. We are glad you enjoyed your stay and look forward to your stay with us again.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jen on 18 Dec 2023
Thank you for the 10 out of 10! We are glad you enjoyed your stay and look forward to your return with us.

10/10 Excellent

Jaime

Stayed 1 night in Dec 2023
Response from Jen on 31 Dec 2023
Thank you for the five out of five! We are glad you enjoyed your stay with us.

6/10 Okay

Tracy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I booked a room with two beds in it and was given a room with a king bed and couch. We had three people in our party. I had to ask for sheets and a blanket. I can only hope they were clean. Also, there weren’t enough towels, so I had to make another trip to the front desk. The sheets on the bed had stains on them. It just wasn’t a good experience.
Stayed 1 night in Dec 2023
Response from Jen on 18 Dec 2023
We are sorry to hear that your stay with us was not to your expectations. Thank you for taking the time to let us know how we are doing and how we may improve our service to our guests.

10/10 Excellent

Markita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jen on 30 Oct 2023
Thank you so much for the excellent review! We are excited to hear that you enjoyed your stay and look forward to your return stay with us.

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Quiet, clean, great breakfast
Stayed 2 nights in Oct 2023
Response from Jen on 29 Oct 2023
Thank you so much for the favorable review. We look forward to your visit with us again.

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Don’t go here for the pool
Very disappointing. We stayed here for a quick fall break trip and booked this particular hotel because it had a pool and was a good location for the activities we wanted to do. I called ahead to confirm the pool was open before booking. The man on the phone said it was, so I booked! We weren’t expecting to walk into the Ritz Carlton by any means but it was apparent that there hasn’t been much updating done in a long time. Imagine my shock when the woman checking us in says “the pool ain’t working, so you know.” Then follows it up with the Wi-Fi is in and out. We aren’t visiting the area for the hotel alone but after we hyped our three young kids up about how we could take a swim in the evening only to have to tell them we couldn’t, we were disappointed. The room had a no smoking sign but it was apparent that people had been smoking either in the hallway or possibly in our room. The continental breakfast was ok but the man working the front desk the next day really needs to lighten up. He was not very friendly at all.
Stayed 2 nights in Oct 2023
Response from Jen on 19 Oct 2023
We are disheartened that you did not have the stay you deserved.Our pool is out of commission for maintenance, to help those who booked to use the pool, we noted on our website that it is closed right now. We appreciate the candid responses to your stay and we use these to improve our service and facilities for all of our guests.

10/10 Excellent

Zandra A

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendly staff and the room.
Stayed 1 night in Oct 2023
Response from Jen on 18 Oct 2023
Thank you for the kind words. We appreciate that you chose to stay with us and look forward to your return.

8/10 Good

Rachael

Stayed 2 nights in Oct 2023
Response from Comfort Inn Huntsville Research Park on 1 Nov 2023
Thank you for staying with us and the great review. We hope to see you again soon!

8/10 Good

Mary

Stayed 4 nights in Nov 2022
Response from Comfort Inn Huntsville Research Park on 1 Nov 2023
Thank you for staying with us. We're glad to hear you enjoyed your stay.

8/10 Good

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a comfortable hotel and the staff was very friendly. I’ll stay there again on my next trip.
Stayed 2 nights in Oct 2023
Response from Jen on 9 Oct 2023
Thank you so much for the positive review. We appreciate that you enjoyed your stay with us.

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jen on 9 Oct 2023
It saddens us that you stay was not what you expected. Thank you for taking the time to let us know.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay
Ice Machine on fourth floor (my floor) not working.
Stayed 2 nights in Sep 2023
Response from Jen on 4 Oct 2023
How frustrating! I hope that you let the front desk know so they were able to address it while you were there. We hope that you will come back and stay with us again!

2/10 Terrible

Tondra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room had water all over the bathroom floor and dirty panties on the floor. Photos were taken
Response from Jen on 4 Oct 2023
This is very upsetting to us to hear this! Please contact the hotel directly and ask for the General Manager, I would love to talk with you and see the pictures as this is not how we do business.

2/10 Terrible

Brittany

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Leaking faucet in bathtub along with rust in the tub. Closet smelled like mold. Entire room smelled like water from the constant leaking.
Stayed 2 nights in Sep 2023
Response from Jen on 18 Oct 2023
Thank you for taking the time to let us know how we are doing. It is disheartening that you experienced a poor stay with us. We look forward to your return stay with us with improvements.

2/10 Terrible

Ellyn

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Would avoid this hotel. Dirty, unsafe
Stayed 2 nights in Sep 2023
Response from Jen on 18 Oct 2023
Thank you for your candid review of our hotel. We appreciate you taking the time to let us know how we are doing. We will be using your feedback to improve our hotel.

2/10 Terrible

Sammy

Business traveller
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
AC made a clanking” noise very loudly all night! Next morning I showed a recording of the loud noise it made all night and they only offered a refund for half the cost of the room. I was in town for a business meeting and arrived after midnight and had only a few hours to sleep, this made for a miserable day the following day.
Stayed 1 night in Sep 2023
Response from pco on 24 Oct 2023
Dear Sammy,Thank you so much for taking the time to review our property. I'm very sorry you did not enjoy your stay with us. Reviews, such as yours, let us know where we are lacking and improve our hotel. Thanks again for your comments.Patrick O'BrienOperations Manager

8/10 Good

Peggy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
very clean and spacious rooms. staff friendly and helpful
Stayed 2 nights in Sep 2023
Response from pco on 24 Oct 2023
Dear Peggy,Thank you so much for taking the time to review! I'm happy to hear you enjoyed your stay with us. We hope to see you next time your travels bring you to the Huntsville area.Patrick O'BrienOperations Manager

6/10 Okay

Erin

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from pco on 24 Oct 2023
Dear Erin,Thank you so much for taking the time to review our hotel. We strive for scores of 9's or 10's. I would love to hear your feedback as to why you scored us a 6? Positive or negative comments help us to improve our hotel. Thanks again!Patrick O'BrienOperations Manager

6/10 Okay

Caitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from pco on 24 Oct 2023
Dear Caitlyn,Thank you so much for taking the time to review our hotel. I'm very sorry you did not enjoy your stay with us. We have recently changed ownership and improvements are on the way. We hope you consider staying with us in the future. Thanks again for the review!Patrick O'BrienOperations manager

10/10 Excellent

Fred

Stayed 1 night in Aug 2023

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & Comfortable….
Stayed 1 night in Jul 2023