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Reviews of Decatur Inn & Suites

2.5 out of 5
Decatur Inn & Suites
2212 Danville Road SW, Decatur, AL

Reviews

7.6

Good

Rating 10 - Excellent. 217 out of 750 reviews" "
Rating 8 - Good. 279 out of 750 reviews" "
Rating 6 - Okay. 122 out of 750 reviews" "
Rating 4 - Poor. 78 out of 750 reviews" "
Rating 2 - Terrible. 54 out of 750 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

emily

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
it smelled bad
Stayed 3 nights in Jul 2023

2/10 Terrible

Casey

Travelled with family, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk staff were very friendly and the check in process was fast. Everything else was pretty bad. The room was DISGUSTING. The bathroom counters were dirty, the sheets and blankets had stains, and the doors and walls haven't been wiped down in years. The carpet was filthy and turned my socks brown. The "hotel" is being renovated so the free breakfast is a to go bag with a muffin, fruit cup, and bottled water which was ok... at least they tried. Customer service from the front desk staff are great but housekeeping definitely needs to be replaced ASAP.
Stayed 1 night in Jun 2022

8/10 Good

Deneise

Travelled with partner
Liked: Cleanliness, staff & service
Staff was very polite. Under construction still very clean
Stayed 1 night in May 2022

4/10 Poor

Damoshay

Travelled with family
Stayed 1 night in May 2022

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and well kept. The property is currently being remodeled, so I expect it will only get better in the future.
Stayed 3 nights in May 2022

4/10 Poor

Helga

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Place not to stay
Hotel is under construction was terrible should not be called hotel bad motel at brst
Stayed 1 night in Apr 2022
Response from Joey on 20 May 2022
We are under renovations!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
It's a small town so my expectations were high but the hotel is going a must needed renovation. The place is old and it shows. You can hear as soon as someone opens a door and when they closed it sounds so loud. Housekeeper walk in the room at 8:15am trying to clean it.
Stayed 2 nights in Apr 2022

4/10 Poor

Rita

Travelled with partner
Disliked: Amenities
We checked in and were given a handicap room even though we didn’t request one. It was inconvenient. Also they advertise breakfast and there was absolutely nothing . I would not recommend this property to anyone.
Stayed 1 night in Apr 2022
Response from Joey on 24 Apr 2022
Most people booking on these 3rd party websites book the cheapest room which is the handicap room also we only have breakfast grab and go bags

8/10 Good

Johnna

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Johnna

Liked: Room comfort
Disliked: Staff & service
Hotel doing renovations and so everything is slow. No continental breakfast as advertised. On check in, the person was very slow. Took like 20 minutes to check in and get room keys.
Stayed 2 nights in Apr 2022

8/10 Good

David

Travelled with partner
Ok for the money beds were comfortable. Slept well.
Stayed 1 night in Apr 2022

6/10 Okay

JESSIE

Liked: Cleanliness, property conditions & facilities, room comfort
not a breakfast
in booking for the trip it stated breakfast for two at the hotel they just had a bottle of water and muffin in a bag
Stayed 1 night in Apr 2022

10/10 Excellent

Savalis

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

David

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Joseph, Marysville

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia doesn't mention the place is being renovated (sort of) and a total disaster. Common areas are filthy, there are ZERO amenities. Was told at check-in breakfast was from 6-10, but heads up.... There is no breakfast Nothing. When I inquired about this at front desk clerk said she had no idea about breakfast. I pointed out the sign advertising such and she became quite nasty. So, if you are looking for an old worn out fleabag hotel with nasty employees, no advertised amenities, filthy carpet and floors and sketchy parking this is your place.
Stayed 1 night in Mar 2022
Response from Joey on 6 Apr 2022
Wow this is untrue

2/10 Terrible

DOUGLAS

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Forgot to add this pic of the rat/roach feces stained rollaway bed they provided us. Also, no working phone in the room for when I had to call down at almost midnight due to super loud guests next door and paper think walls. The faucet in bathroom completely loose. I went back and read review and the "claim" that the hotel is under renovation goes back to late Aug, so this is no excuse. If this managment cannot provide sanitary conditions, they should not be in business. Also, losing faith in Hotels.com for up to date information. Hot breakfast provided, nope (a brown paper bad with a bottle of H20 and small packaged muffin with a cup of mixed fruit pulled off shelf from grocery store. No coffee offered anywhere in lobby.
Stayed 1 night in Mar 2022
Response from Joey on 6 Apr 2022
We are under renovation and although you sent the health dept. down we were cleared of wrong doing. You were giving an extra room during your stay and you still asking for a refund???

6/10 Okay

Lyle

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Leona

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

6/10 Okay

Joel

Travelled with family
Under construction. Not problems. No breakfast. Clean rooms - but in need of the renovation.
Stayed 1 night in Mar 2022

8/10 Good

Lora

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills one night stay. Part of town not bad. It is going through a remodel….but still not a bad stay for you money. The bathrooms and outside I hope is still in remodel faze We would stay again if in the area
Stayed 1 night in Mar 2022

8/10 Good

Jay

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
clean room clean bathroom and HOT shower. the room doors under hotel conversion. acceptable. to go bkfast also adequate. will stay here again/
Stayed 2 nights in Mar 2022

10/10 Excellent

Melaina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and incredibly nice staff. Great experience. Only critique I could offer is that it is a bit dated, but don’t let that fool you to think it’s not a wonderful place to stay.
Stayed 3 nights in Mar 2022

6/10 Okay

alyssa

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Wasn’t very clean but we were so tired that we didn’t want to complain. I could just tell it was an old place
Stayed 1 night in Mar 2022

8/10 Good

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap & decent room
The hotel is out dated, but they are making great renovations to improving it and soon to be a comfort inn. In our room it was all cosmetic that needed updating.(paint furniture) but the staff was so helpful and the bag breakfast we got was pretty good! Woukd definitely stay again!!
Stayed 1 night in Feb 2022

8/10 Good

Dan

Liked: Cleanliness, staff & service
nice clean room. building needs some improvement.
Stayed 1 night in Feb 2022

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely comfortable bed! Everything was clean!!
Stayed 1 night in Feb 2022

2/10 Terrible

Mark

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing
Stayed 1 night in Feb 2022

8/10 Good

Shawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

8/10 Good

Norm

Travelled with family
Liked: Cleanliness, staff & service
Good price
Stayed 1 night in Feb 2022

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they had signs up they were remodeling but seen nothing that took away from the our stay. Very nice lady at our checkin
Stayed 1 night in Feb 2022

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable beds
We had traveled all day. The bed was one of the most comfortable I’ve slept in.
Stayed 1 night in Feb 2022

6/10 Okay

Diana L.

Stayed 1 night in Feb 2022

8/10 Good

Tacy

Travelled with family and small children
Liked: Staff & service, amenities
The staff were helpful and the rooms were clean.
Stayed 1 night in Feb 2022

8/10 Good

Deangelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022

10/10 Excellent

Shelby

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Tammy

Stayed 1 night in Jan 2022

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice attentive gentlemen at front desk. Room very nice. Only complaint is the pillows . They were feather I believe but we’re flat as a pancake when you lay down on them. Would definitely stay again
Stayed 1 night in Jan 2022

8/10 Good

JESSIE

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

6/10 Okay

Alberto

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms did not look like the pictures on line room has a stain on ceiling where there was a water leak furniture is falling apart outdated furniture
Stayed 1 night in Jan 2022

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious for the price and felt clean. Parking lot felt tight and the "breakfast" was minimal.
Stayed 1 night in Jan 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the motel was fine and suited my needs.
Stayed 2 nights in Dec 2021

8/10 Good

Gregory

Liked: Staff & service
Disliked: Property conditions & facilities
It was under renovation ! Room was not very clean , debris around bed .went to get our morning breakfast bag .Know one behind desk . So couldn’t receive it . Not a big deal . Didn’t say when i made reservations it had changed names or under renovation. Very disappointed ☹️ Also shower leaked all over floor in bathroom .
Stayed 3 nights in Dec 2021

10/10 Excellent

Ashley

Stayed 1 night in Dec 2021

6/10 Okay

Lourdes

Travelled with family
Disliked: Staff & service
Coffee maker in the was broke and there was no coffee in the hotel lobby ready not even the maker was out.
Stayed 1 night in Dec 2021
Response from Joey on 10 Dec 2021
Hello Thank you for letting me know this about the coffee maker in the room this morning. The reason why the coffee pot in the lobby was gone was because the previous shift that just left, as you came to the desk, was making coffee in it. I went and put more coffee out for the guest as the truck drivers love to fill their thermos jugs up all the time

8/10 Good

Carlton

Business traveller
Liked: Cleanliness
I needed a hotel for the night because I had some business run over. Convenient location to restaurants/shopping and entertainment. Didn't hear commotions, gunshots, or sirens. Didn't see rats, roaches or sketchy people. If you need a place to stay for the night without breaking the bank this is it.
Stayed 1 night in Nov 2021
Response from Joey on 10 Dec 2021
Thank you for your review You shouldn't here any of this type of commotion that you mentioned Thanks for staying with us

8/10 Good

Pete

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

Karen

Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Marvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean, comfortable, the service was great and they were close to everything that you want to eat or shop
Stayed 1 night in Oct 2021
Response from Joey on 10 Dec 2021
Thank you for staying with us and we look forward to your next visit