Lobby

Reviews of Delta Hotels by Marriott Huntington Mall

3 out of 5
Delta Hotels by Marriott Huntington Mall
3551 US Route 60 East, Barboursville, WV

Reviews

9.0

Wonderful

Rating 10 - Excellent. 605 out of 978 reviews" "
Rating 8 - Good. 245 out of 978 reviews" "
Rating 6 - Okay. 73 out of 978 reviews" "
Rating 4 - Poor. 31 out of 978 reviews" "
Rating 2 - Terrible. 24 out of 978 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephan, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorites in Huntington !! Clean , modern and excellent staff. Have stayed here often. Upscale feel with reasonable rate.
Stayed 1 night in Mar 2024

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything
Stayed 1 night in Mar 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very knowledgeable
Stayed 1 night in Mar 2024

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Big pool. Hot tub. Friendly and respectful staff
Stayed 1 night in Mar 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Thomas

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The price was raised due to tourney in area. They advertised Netflix at the front desk but didn’t have it available and knew that and “we haven’t had that for months. I asked for the room to be cleaned daily,and it was only cleaned one time. I received another bill on check out for a large sum of money >$700 and no one Could tell me what the charges were for. Finally it was Credited back to my account.
Stayed 4 nights in Feb 2024

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property. Stayed with husband and teen child. Nice bar/restaurant.
Stayed 2 nights in Dec 2023
Response from mdingess on 11 Mar 2024
Thank you Elizabeth!

8/10 Good

George

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All-in-all I liked this hotel a lot more than others I have stayed at recently. Though some changes could be made to make this hotel exceptional. For instance the elevators were noisy, slow and did not feel very stable. Second the hotel software needs to communicate better with third party vendors for booking information. On this particular trip I had to find evidence of and prove that I purchased breakfast when I booked. Little things to some, I’m sure. But when paying higher prices for a room, one expects a higher standard! Lastly, I’ll mention the hotel restaurant. It was truly great. Great dinner and dessert and by far the best breakfast I’ve had at a hotel in years!
Stayed 2 nights in Mar 2024
Response from mdingess on 11 Mar 2024
Thank you George for your review!

4/10 Poor

Katie

Business traveller
Liked: Cleanliness, staff & service, amenities
Said they had an airport shuttle but it’s broken down. People are nice however shuttle should have been disclosed.
Stayed 1 night in Feb 2024
Response from mdingess on 11 Mar 2024
Katie, thank you for your review.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and easy going, and the room was clean, however, check in was at 3 and my room was not ready until 3:40.
Stayed 1 night in Feb 2024
Response from mdingess on 11 Mar 2024
Thank you Shannon for your review!

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Property nice and clean
Stayed 2 nights in Jan 2024

8/10 Good

Amanda

Liked: Staff & service, property conditions & facilities
Nice. Check in person was very helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really nice to find a hotel with a pool and hot tub and restaurant all. The only thing we didn't like was the curtains, there were no heavier curtains to pull over the sheer ones which made the room too bright at night, I also feel like heavier curtains would help muffle some highway noise.
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in town for a funeral. Booked 2 rooms for 6 people. Great size rooms. Everything was clean and comfortable. Pool and hot tub were nice.
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, nice room, helpful staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the nicest hotel in this area. Unfortunately right next to a strip club, but you’re also right next to a Dunkin Donuts, a nice gas station, and multiple chain restaurants which is great. Very nice fitness center. We always stay either here or at Hampton Inn when we’re in town to visit family, as these are nearby and both nice
Stayed 4 nights in Dec 2023

10/10 Excellent

Alan

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice in room amenities and friendly staff. Pet friendly hotel. Everything was clean. Nice pool and hot tub, although the hot tub water had a funny odor?
Stayed 2 nights in Dec 2023

10/10 Excellent

Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Perfect stop for a night while traveling to our final destination in Kentucky
Stayed 1 night in Dec 2023

10/10 Excellent

Melanie

Stayed 3 nights in Dec 2023

10/10 Excellent

jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

Gregory

Stayed 2 nights in Dec 2023

10/10 Excellent

Bruce C. Farley,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in late and checked out early and didn't have much time to inspect the property but everything I encountered was A-okay!
Stayed 1 night in Dec 2023

8/10 Good

nancy

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Derek

Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast issue reduced our enjoyment.
The only issue I had was there was an option at the time of booking to pay for breakfast. We were there Friday afternoon through Monday morning. Saturday morning breakfast was free for everyone. No one maked any distinction between those who may have paid and those who didn't. Sunday there was a sign indicating there was a charge for breakfast. While I explained that my booking included breakfast for my wife and I, there was still some confusion on what to do. We eventually got out breakfast comped. Now, speaking of breakfast, the area was clean enough but it was the worst breakfast setup, both with selections and service. Many lesser hotels offer a much nicer breakfast setup with better selections and nicer setup.
Stayed 3 nights in Dec 2023
Response from mdingess on 5 Dec 2023
Thank you Thomas for your review, we will look into your review and address with the staff.

10/10 Excellent

alisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place to stay
Our family always have a great experience with the clean rooms, friendly staff and great atmosphere.
Stayed 1 night in Dec 2023
Response from mdingess on 5 Dec 2023
alisha thank you for a great review!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from mdingess on 1 Dec 2023
Thank you William for your review!

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Douglas

Stayed 1 night in Nov 2023
Response from mdingess on 22 Nov 2023
Thank you Douglas for your review.

8/10 Good

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed several times in previous years. This time when I called weeks ahead to request higher floor they said would put on reservation. Only to be put on 2nd floor. Didn’t like that!!
Stayed 2 nights in Oct 2023
Response from MDingess on 6 Nov 2023
Thank you Dawn for your review, we will address this with the desk.

8/10 Good

Brianna

Stayed 1 night in Oct 2023
Response from MDingess on 6 Nov 2023
Brianna, thank you for your review.

10/10 Excellent

James

Stayed 1 night in Oct 2023
Response from MDingess on 6 Nov 2023
Thank you James for your review!

10/10 Excellent

Melynda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from MDingess on 6 Nov 2023
Thank you Melynda for your review!

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, clean
Stayed 1 night in Oct 2023
Response from MDingess on 6 Nov 2023
Thank you Marcus for your review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very nice staff!
Stayed 2 nights in Oct 2023
Response from MDingess on 6 Nov 2023
Thank you James for your review!

10/10 Excellent

Quinnyana

Stayed 2 nights in Sep 2023
Response from MDingess on 6 Nov 2023
Thank you Quinnyana for your review!

8/10 Good

Brent

Nice stay. No complaints whatsoever.
Stayed 2 nights in Sep 2023
Response from MDingess on 6 Nov 2023
Thank you Brent for your review!

10/10 Excellent

Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything. Nice staff, excellent rooms. Clean surroundings
Stayed 1 night in Oct 2023
Response from MDingess on 6 Nov 2023
Thank you Gabriel for your review!

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NIce hotel. Would book again. Close to many eateries.
Stayed 1 night in Sep 2023
Response from MDingess on 6 Nov 2023
Thank you Jeffrey for your review.

10/10 Excellent

Marquita

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice! Only concern was that it was pet hair throughout my room, everything else was great
Stayed 1 night in Oct 2023
Response from MDingess on 6 Nov 2023
Thank you Marquita for your review.

10/10 Excellent

Linda

Travelled with partner
Liked: Amenities
There wasn’t a restaurant guide as to what was close.
Stayed 1 night in Sep 2023
Response from MDingess on 4 Oct 2023
Thank you Linda for your review.

10/10 Excellent

Ilene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great staff
Stayed 2 nights in Sep 2023
Response from MDingess on 2 Oct 2023
Thank you Ilene!

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there last month and liked it. Job now has me there every month and will continue to stay at Delta
Stayed 2 nights in Sep 2023
Response from MDingess on 2 Oct 2023
Thank you Tony for your loyalty!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MDingess on 26 Sept 2023
Thank you Richard.

8/10 Good

Melody

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but was not worth 300$ night. It was not up to that scale .
Stayed 2 nights in Sep 2023
Response from MDingess on 26 Sept 2023
Thank you Melody for your review. Rates vary depending on demand dates.

6/10 Okay

Adrienne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not as good as I expected. Our room smelled like hot fried FEET (like a college locker room). Breakfast was NOT free. I felt like this hotel was overpriced for motel quality.
Stayed 1 night in Sep 2023
Response from MDingess on 26 Sept 2023
Adrienne, I apologize for your experience. We are looking into this and will resolve immediately.

10/10 Excellent

Meliss

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean environment would stay again
Stayed 2 nights in Sep 2023
Response from MDingess on 26 Sept 2023
Thank you Meliss for your review.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay !!
The staff and room was very nice and clean. I will be staying again on my next visit
Stayed 2 nights in Sep 2023
Response from MDingess on 26 Sept 2023
Thank you Christopher for your review, we look forward to welcoming you back soon!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Ty
Stayed 1 night in Sep 2023
Response from MDingess on 26 Sept 2023
Thank you Sherry for your review!

2/10 Terrible

Leslie R.

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from MDingess on 14 Sept 2023
Hi Leslie thank you for review. We are interested in finding how what went wrong and how we can improve. Thank you!