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Reviews of Four Points by Sheraton Charlotte - Lake Norman

3 out of 5
Four Points by Sheraton Charlotte - Lake Norman
16508 Northcross Drive, Huntersville, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 221 out of 516 reviews" "
Rating 8 - Good. 149 out of 516 reviews" "
Rating 6 - Okay. 87 out of 516 reviews" "
Rating 4 - Poor. 38 out of 516 reviews" "
Rating 2 - Terrible. 21 out of 516 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

VALERIE, Durham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, plenty of areas to shop, dine and relax.
Stayed 1 night in Apr 2024

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off of highway. Halfway point from Florida and Ohio.
Stayed 1 night in Mar 2024

6/10 Okay

Jonathan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

William

Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Patricia

Stayed 1 night in Feb 2024

8/10 Good

Laura

Stayed 1 night in Jan 2024

8/10 Good

Susan

Stayed 1 night in Nov 2023

4/10 Poor

Jennifer

Stayed 1 night in Nov 2023

8/10 Good

Philip, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit outdated and definitely noisy due to highway being nearby. Having a room right beside an ice maker doesn't help the noise level either. Overall an B- hotel but convenient to Birkdale Village.
Stayed 1 night in Nov 2023

10/10 Excellent

Abraham

Stayed 1 night in Nov 2023

6/10 Okay

Bob, Spearfish

Stayed 1 night in Oct 2023

8/10 Good

Zackery

Stayed 1 night in Oct 2023

4/10 Poor

Andrea

Business traveller
Disliked: Staff & service
Our stay was ok except for one thing. Service, terrible service. We stayed four nights and our beds weren’t made ever. The only time we got fresh towels was after day two when I complained at the front desk. They still didn’t make the beds: Wouldn’t recommend this hotel.
Stayed 3 nights in Oct 2023

6/10 Okay

Akira

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Renee

Travelled with group
Liked: Cleanliness, staff & service
Our stay was fine, except for a couple things that I think are probably a corporate issue. First, there were only two towels in our bathroom. I have never stayed anywhere that left fewer than four towels per room, especially since hotel towels tend to be small. Staff was happy to give us more upon request, but I don't think that's something that should have to be requested -- especially in a hotel that's not exactly on the low end of cost to stay. Second, there was only one hook to hang towels on in the bathroom. It's set up to accommodate up to four guests in the room, but apparently only one of those four people gets to not throw their towel on the floor after using it? Obviously, the staff has no control over that, but maybe next renovation you all can fix that. Also, while the shower was lovely and clean, I was grateful I didn't have an infant or small child with me because bathing a small child in the sink would have been annoying and a shower-only bathroom isn't particularly convenient.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean. Rooms are on the small size but functional and well kept.
Stayed 3 nights in Oct 2023

8/10 Good

Holly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice place to stay for work. They were VERY nice and I really enjoyed my stay. Its right down the street from Birkdale Village, which has everything you need.
Stayed 3 nights in Sep 2023
Response from Four Points Charlotte Lake Norman on 2 Oct 2023
Thanks for your review and staying with us. Hope to see you again soon!

8/10 Good

Adrian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Four Points Charlotte Lake Norman on 9 Oct 2023
Thanks for sharing your rating. We hope to see you again soon!

2/10 Terrible

Mark

Stayed 1 night in Sep 2023
Response from Four Points Charlotte Lake Norman on 9 Oct 2023
We regret that it appears your stay did not meet your expectations. However, we have no explanation to try to fix what was wrong. If you would like to share your feedback, please give us a call. We hope you will give us another try in the future.

4/10 Poor

Kim

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bad water pressure in the sink and shower. There was a big bug/roach on wall in the room. Air conditioner was noisy and wasn’t great.
Stayed 3 nights in Sep 2023
Response from Four Points Charlotte Lake Norman on 2 Oct 2023
Hi Kim,We apologize that your stay did not meet our standards of cleanliness. We have shared your concerns with our housekeeping and maintenance staff to ensure the room is suitable for future guests. Thank you!

6/10 Okay

Daniyel N.

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
2 star at best, rooms are equivalent to a dorm room…however all front desk staff were very helpful and accommodating.
Stayed 4 nights in Aug 2023
Response from Four Points Charlotte Lake Norman on 2 Oct 2023
Hi Daniyel,We apologize that your stay did not meet your expectations in size. We are glad that our staff was able to accommodate you.

10/10 Excellent

Jasper

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Four Points Charlotte Lake Norman on 2 Oct 2023
Thanks for your review!

10/10 Excellent

John

Stayed 1 night in Aug 2023
Response from Four Points Charlotte Lake Norman on 2 Oct 2023
Thank you for your excellent review!

10/10 Excellent

Justine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very clean and cozy . They have a very inviting lobby and the front desk is so nice and friendly . She was so helpful and kind and made suggestions in the area to visit . It’s close to a lot of restaurants and shopping mall a few miles away . The rooms were clean and the bedding was very comfortable . They also have a breakfast in the mornings . It was a very pleasant stay .
Stayed 2 nights in Aug 2023
Response from Four Points Charlotte Lake Norman on 2 Oct 2023
Thank you so much for your review! We love our location so convenient to Birkdale and area restaurants. We hope to see you again soon!

10/10 Excellent

Maleka, Dover

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Off the beaten path
Stayed 4 nights in Aug 2023
Response from Four Points Charlotte Lake Norman on 2 Oct 2023
Thank you so much for your review!

2/10 Terrible

Domenic

Travelled with family
Disliked: Cleanliness, property conditions & facilities
residual odor from prohibited cigarette smoking
Stayed 1 night in Jul 2023

8/10 Good

Carlos M.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 2 nights in Jul 2023
Response from Jayme Wigington on 5 Jul 2023
Thank you Carlos for recognizing our staff. They are a wonderful group of people and we thank you for choosing to stay with us. Hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick trip
The front desk staff was super friendly and welcoming.
Stayed 2 nights in Jun 2023
Response from Jayme Wigington on 17 Jul 2023
Thank you for your review! Hope to have you stay with us again soon.

4/10 Poor

Dwight

Liked: Cleanliness, property conditions & facilities
We checked in the ladies at the front desk were very friendly. We had an issue with the remote not working they fixed it immediately. We noticed a large group of kids hanging out in the lobby. They were a little noisy but it was the middle of the afternoon not an issue. It became an issue around 10 pm that evening. I called the front desk to complain about the noise. They said they would take care of it. The noise continued to mid night. We were on the first floor in not sure why the group wasn't reprimanded and require to go to their rooms or outside. I've stayed at plenty of nice hotels with large children groups and I've never experienced anything like this
Stayed 1 night in Jun 2023

6/10 Okay

Sylvia

Disliked: Staff & service
Worst Marriott experience
The hotel was booked in advance and a king room was prepaid for. I checked in online that day but once I arrived they only had a full sized bed available for two people. The women behind the counter didn't seem to care that I had prepaid for a king and told us that the mangers weren't available and it was too late the call them because they might be sleeping. How inconvenient for them.....She blamed the system for not allowing me to get the king bed and stated they were busy that weekend and Marriott doesn't guarantee the room you booked so I pretty much had to deal with it. When she finally realized we weren't going to deal, she reached out to her manager to get the code needed to book the room we paid for. We will not use this hotel in the future.
Stayed 3 nights in Jun 2023

10/10 Excellent

Donna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay. Super helpful and friendly staff. Location was very convenient and the rooms were comfortable and clean.
Stayed 4 nights in May 2023
Response from Jayme Wigington on 5 Jul 2023
Hi Donna,Thank you for the positive information. We hope to have you and your family here again.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Price was fair for the accomodations
Stayed 1 night in Jun 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
I thought it was very clean and the bed was actually comfortable very nice would stay again
Stayed 2 nights in May 2023
Response from Jayme Wigington on 2 Jun 2023
Hi Donald!Thank you for the excellent feedback! We appreciate you and hope to have you back soon.

10/10 Excellent

ilene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
stay review
overall a very positive visit. nice staff. clean facility. it would have been nice to have in house breakfast Sunday but a thumbs up.
Stayed 3 nights in May 2023
Response from Jayme Wigington on 31 May 2023
Hi Ilene!Thank you for your feedback! We hope to have you back to stay with us soon.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay at a hotel in a while!
Did not clean room as requested and left used coffee packages next to machine and did not replenish coffee so I went without morning coffee. Room air-conditioner was extremely noisy, had a high pitch whining sound. The windows are single pane and you can hear massive street (carrs, trucks, motorcycles) thru the night inpeading sleep. If you stay here don't stay to the rear of the hotel. Maybe the front is better as my business partner had no complaint about the noise. Also, the doors are thin and you can hear the hallway noise so stay away from the elevators!
Stayed 3 nights in May 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Close to interstate, clean and friendly staff
Stayed 1 night in May 2023
Response from Jayme Wigington on 25 May 2023
Hi Christine!Thank you for your feedback, and we are so glad you enjoyed your stay! We hope you stay with us again!

8/10 Good

Nalicia

Liked: Staff & service, property conditions & facilities
My stay was nice an the staff was very friendly but my only concern was that the shower area wasn’t cleaned very well it was hair left all over the shower floor and walls and the carpet is due for a shampoo cleaning other than that I had a good stay.
Stayed 1 night in May 2023
Response from Jayme Wigington on 25 May 2023
Hello Nalicia,Thank you for your feedback, and we are so glad you enjoyed your stay! We will take note of the issues listed and will work on doing better!We hope you stay with us again!

10/10 Excellent

Ashley, Columbia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, friendly staff
Stayed 2 nights in May 2023
Response from Jayme Wigington on 10 May 2023
Hi Ashley!Thank you for your feedback. We hope you visit us again real soon!-Jayme WigingtonDirector of Sales

4/10 Poor

Leslie

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Property looked unkept. Will not stay there again. Room was 62 degrees when we got in and the toilet was falling off.
Stayed 1 night in May 2023

6/10 Okay

Tamasheika

Liked: Staff & service
Stayed 1 night in Apr 2023

4/10 Poor

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We used Expedia and the front desk charged us double due to not being able to see that we’d already paid through Expedia.com. We will be contacting upper level management to hopefully get our money back.
Stayed 1 night in Apr 2023

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay here for Loch Norman Highland Games
Clean and comfortable - very pleasant staff.
Stayed 2 nights in Apr 2023
Response from Jayme Wigington on 20 Apr 2023
Thank you Anne. We are so happy to hear your stay was comfortable. We strive to always make a lasting impression on our guest. Come see us again!-Jayme WigingtonDirector of Sales

4/10 Poor

Clark

Travelled with family
Disliked: Property conditions & facilities
Pillows were worthless. Hotel may be (currently) branded a Sheraton, but that’s simply lipstick on a pig.
Stayed 2 nights in Mar 2023

10/10 Excellent

carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was fine
Stayed 1 night in Mar 2023

6/10 Okay

Carlton

Liked: Cleanliness, staff & service, amenities
The HVAC system was not designed to allow the fan to run continuously for air circulation. The lighting in the bathroom was insufficient to shave. The alarm clock was still on DST (and I could not figure out how to change the time.) The black out and sheer shades were remotely controlled, and this was not immediately evident. The control for the sheer shade was inoperable.
Stayed 1 night in Feb 2023

8/10 Good

John H

Travelled with partner
Liked: Cleanliness
Good location. Clean & friendly. No free breakfast!

8/10 Good

JORGE, Riverview

Travelled with family
Liked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Nov 2022

10/10 Excellent

Peter, Houston

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was all good
Stayed 1 night in Oct 2022

2/10 Terrible

Albert L Davis

Travelled with family, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Too expensive for what your getting. No maintenance on site. Unprofessional staff. No decision makers on site. Look elsewhere.
Stayed 2 nights in Oct 2022

6/10 Okay

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Backs up to highway and construction
Stayed 1 night in Oct 2022