Terrace/patio
Check availability

Reviews of Vila Gale Isla Canela

4 out of 5
Vila Gale Isla Canela
Avenida de la Mojarra, S/N, Ayamonte, Andalusia

Reviews

8.6

Excellent

Rating 10 - Excellent. 49 out of 101 reviews" "
Rating 8 - Good. 40 out of 101 reviews" "
Rating 6 - Okay. 5 out of 101 reviews" "
Rating 4 - Poor. 3 out of 101 reviews" "
Rating 2 - Terrible. 4 out of 101 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Stayed 4 nights in Oct 2023

8/10 Good

Pat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good family hotel
12 nights family holiday. We’ve stayed before at this hotel and we were delighted with our room - ask for a rear view of the nature reserve! Food is always excellent at the Iberostar. We stayed half board so can’t comment on drinks but they looked good. I would say the lighting in the canteen style restaurant needs working on as the ambience was OK for evening dinner. The hotel is now 90% Spanish/Portuguese guests which appeals to us but, English is very limited do you have to try your Espanol! Entertainment was busy and they worked hard. I would say that the hotel is in need of some modernisation now but, it is still a decent choice for a beach holiday. The playa was great, Neptune’s still going strong in the marina and the restaurants in Punta del Moral are still outstanding quality and value. Ayamonte still a nightmare to park and a little rundown - watch out for the beggar parking attendants. We visited Sanlucar de Guidiana and absolutely loved it - zipwire and all! Muy Bien!
Stayed 12 nights in Aug 2023

10/10 Excellent

cor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
verry nice hotel,i will come back.
Stayed 1 night in Jun 2023

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in this property and it was again great! Good food, friendly staff, excellent service and all very clean. I did feel that this time the entertainment was a bit slow for our age range, there was a big group of elderly people in the property and not many activities going on like we had the year before.
Stayed 3 nights in Jun 2023

8/10 Good

Andrzej

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and surrounding nature plus friendly staff.
Stayed 14 nights in Sep 2022

10/10 Excellent

JOANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Spa Treatments
The Staff were extremely friendly and helpful and the Spa treatments were amazing
Stayed 2 nights in Jul 2022

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente todo incluído, a comida nos buffets era muito boa e a diversidade de bebidas incluídas também. O que mais me impressionou foi a simpatia do staff, excelentes colaboradores com um sorriso na cara sempre, com um especial obrigada à equipa de animação, pool bar e restaurante sem deixar de mencionar também a excelente limpeza do Hotel. Só achei o quarto um pouco pequeno, não havia muito espaço de passagem entre as camas e parede e a TV estava muito para fora o que fez com que estava constantemente a dobrar-me para passar.
Stayed 3 nights in Jun 2022

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel!
Stayed 1 night in May 2022

2/10 Terrible

Verified traveller

Stayed 14 nights in Aug 2020

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Stayed 4 nights in Aug 2020

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iberostar Isla Canela
Clean, good service and good food.
Stayed 1 night in Sep 2019

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service.
Stayed 1 night in Jun 2019

10/10 Excellent

Stella, Mayo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Fabulous hotel. We have travelled all over the world and have yet to see a restaurant with the selection of wonderful food provided. Cleanliness was impressive as was the friendly staff who couldn’t do enough. The area is very quiet and there is a walkway to an unspoiled massive beach. If you just want to chill out and not be among masses of tourists this is the place! Thoroughly recommend.
Stayed 7 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect experience
Beautiful hotel and lovely staff!
Stayed 1 night in Sep 2018

8/10 Good

jane , england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quiet, friendly hotel
Lovely hotel, good rooms, we had sea view balcony - a must have, stunning view of pool side and sea. We went for all inclusive , all hotel staff couldn't to enough to make your stay enjoyable. Pool a little fresh but it is end of May, there is a lovely indoor pool Spa was good, sports massage excellent. Bar staff worked hard and took delight in bringing drinks to us from our sun loungers - how decadent did we feel. Animation team very bubbly and fun all wig lots of personality and novel poolside ideas . I took a beautiful hour walk every day along the beach, prom and Marina Not a lot to do at night but animation put on a good show A place to come and relax and get some sunshine

6/10 Okay

preciosa, new jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the beach clean rooms
The food quality is not the best the shows were very poor quality

10/10 Excellent

Theresa, Rota spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised!
I'm from the US and realized what 4 stars means in Europe; no frills and maybe a 2 star. But I took a chance and booked a night for my son and I and wished we could have stayed longer! Even though it was crowded it still felt comfortable and relaxed. Great atmosphere for both family and couples retreat! You don't even need to leave the hotel as it offered an all inclusive " club med" vibe! The Buffett meals were the best I have ever experienced hands down! You will not regret staying here!!

8/10 Good

K000

Liked: Cleanliness
A nice hotel
Perfectly situated. The beautiful calm beach accessible by wooden path that crosses dunes just in front of hotel. About a four minute walk. Actually nice to have this bit of distance, as it meant the pools weren't filled with sand from the beach. A great place for both families and couples. There were kids around, but mostly in the pool or at the kids club the hotel managed. So family-friendly + romantic at same time. Beautiful common spaces, clean, spacious. We reserved a double standard, were apparently upgraded to something a little bigger. Even so, the room was small. Big enough for two beds squished together to equal a double bed (pretty common in Spain) and then a cot for our child. The room might have been bigger, but it was perfectly serviceable. The dinner buffet was good. The breakfast buffet was okay. They don't have anything decaffeinated for the pregnant set, which was disappointing for a four star hotel. You'd think they could make a decaf coffee. They gave us a voucher for a free one at the bar, though. They just didn't have decaf coffee or black tea available during breakfast. We'd go back. It was a nice hotel. Would recommend.

8/10 Good

Patricia, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Iberostar Isla Canela
We thoroughly enjoyed our stay in the hotel. the staff were very friendly and helpful and we enjoyed watching the Spanish guests doing the line dancing. The food was very good and we would certainly return. John and Pat Portugal

10/10 Excellent

Jolanda

Stayed 4 nights in Sep 2023

2/10 Terrible

Frank

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Oud en slecht. Geen strand voorzieningen. Horige kleine kamers en vuil zwembad omgeving
Stayed 9 nights in Sep 2023

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service
Muy buen sitio para descansar
Stayed 6 nights in Aug 2023

10/10 Excellent

Vera Nunes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito agradável , foi tudo espetacular, nada a apontar. Um sítio para voltar sem dúvida.
Stayed 5 nights in Aug 2023

10/10 Excellent

Mário

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Férias excelentes em família
Estive de ferias em família e adorei! A comida excelente os funcionários muito simpáticos. Qualquer um dos animadores conseguia que todos interagissem nas actividades! Espero voltar! Obrigada por tudo
Stayed 5 nights in Jul 2023

10/10 Excellent

PETER

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

VICTOR MANUEL

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Un lugar muy bueno para desconectar en familia. Muy cerca de la playa lo cual te permite disfrutar tanto de piscina como de playa. En el buffet se puede contar de una gran variedad de comidas. El personal es muy amable. Por poner un pero, creo que se tendría que controlar el gasto de agua en las instalaciones teniendo en cuenta la sequía que tenemos.
Stayed 2 nights in Jul 2023

8/10 Good

Cédric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

2/10 Terrible

Anders

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of money (and time)
A four star hotel? Yes absolutely, if on a scale to ten. They are unorganized at check-in and it went downhill from there. The room itself was ok for a 2-3 star hotel, until we opened the bathroom, a reaking smell of urine. This wasn't cleaned at all during our stay. Despite the room being on the top floor (4th), the cooking odor from the kitchen reached our room and floor. They made us pay a deposit for towels. Honestly, I don't know if I should cry or laugh. The towels could only be changed for fresh ones during limited hours. Not enough sunbeds around the pool area. Breakfast reminded more of a shelter handing out food than the morning serving of a 4-star hotel. No proper restaurant in the hotel and we had to leave with car to eat both lunch and dinner. With small children, anything but practical. Overall, we could leave fast enough. The hotel is a joke.
Stayed 3 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini férias
Estadia muito agradável. Todo o pessoal do hotel foi muito simpático. Bastante animação, tanto para adultos como para crianças. Fomos na versão tudo incluído, pelo que deu para descansar bastante. Experiência a repetir, certamente
Stayed 6 nights in Jun 2023

8/10 Good

FRANCISCO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena estancia
Buen Hotel para descansar unos días. El personal de recepción como del comedor excelentes
Stayed 2 nights in Jun 2023

10/10 Excellent

Rodolpho Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

Ismael

Travelled with family
Disliked: Amenities
las camas son muy incómodas, las dos noches dormimos fatal, la luz de la terraza no servia, el ascensor so servia solo tenian 1 de uso y habian unas lineas para usarlo, el aire acondicionado de la habitacion no servia, y la comida del buffet horrible!
Stayed 2 nights in May 2023

8/10 Good

olga

Stayed 2 nights in Apr 2023

10/10 Excellent

soraya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy amplias y limpias. La atencion del personal excelente sobre todo de Jose(animador)y Eva(relaciones públicas). La comida habia mucha variedad pero repiten mucho de lo mismo. La gente del comedor muy atenta.siempre pendiente.
Stayed 2 nights in Oct 2022

8/10 Good

marina c

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bueno
Excelente hotel muy recomendable
Stayed 11 nights in Sep 2022

10/10 Excellent

Mayte

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Los empleados muy atentos, limpieza muy bien, animacion con jose un 10,buffet nucho q mejorar
Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel com excelente localização
Bons quartos, silenciosos. Hotel muito bonito com um excelente buffet.
Stayed 7 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelentes férias em família
Hotel agradável, boa comida, staff super simpático. Todos os nossos pedidos foram rapidamente atendidos
Stayed 7 nights in Sep 2022

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena localización, y mejor personal
Resorts de calidad hay muchos... a este nivel lo que marca la diferencia es el personal, y en este caso son fantásticos. Recepción, animadores, camareros... Estupenda actitud, siempre dispuestos a hacerte sentir mejor que en casa.
Stayed 8 nights in Jul 2022

10/10 Excellent

María José

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

6/10 Okay

Eloyna

Stayed 1 night in Jul 2022

10/10 Excellent

maria

Stayed 5 nights in May 2022

4/10 Poor

Fabiana

Stayed 3 nights in Jun 2022

10/10 Excellent

Lara

Stayed 7 nights in Jun 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 7 nights in Jun 2022

10/10 Excellent

Froilán

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

8/10 Good

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2021