Ratings based on 97 Verified Reviews

They paid and stayed. We double-checked.
3.7 out of 5
86% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Battle Creek, MI

Event Stay

Posted 26-Apr-2015
Pros: Everything.
Location: Wasn't there long enough to need more.
Arrived Friday for dance competition at VanSingel Fine Arts Center. Checked in about 3:30 P.M. then went to event. Had some dinner and returned to hotel about 9:00 P.M. Requested wake-up call for 6:00 A.M. We were awaken at the correct time, dressed had our free breakfast and checked out. The trip was to see my granddaughter's dance competition. Out stay was convenient, quick and exactly what my sister and I need for our event. Couldn't ask for anything more.
4 out of 5
by A verified traveller

Hotel fine. Pool awful.

Posted 08-Apr-2015
We stayed one night at this hotel so that our kids could enjoy the pool. First night, pool 72 and air around pool 65 - brr! Next morning, pool 82 but air in pool area - 60 degrees. Hot tub 70 degrees. Staff was eager to help but nothing was ever resolved. We left with cold, disappointed kids.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Mar-2015
Decent place for the $. Could use some updates but not too bad at all
5 out of 5
Recommended
for Everyone
by A verified traveller

Good Hotel for Team or Group

Posted 16-Feb-2015
The rooms and common areas were well kept. The indoor pool was a very nice feature and looked very inviting especially with the snowy weather outside. Staff seemed to be very friendly and professional.
3 out of 5
Recommended
for Families
by A verified traveller

Friendly Staff but needs attentin to detail.

Posted 03-Feb-2015 on Hotels.com
The Staff was top notched. unfortunatly the pool was cold the hot tub was cold the ice machine did not work. the weather was so bad outside that we really could not go anywhere so we were stuck. the breakfest ladies were outstanding but I even notices that small things like the cereal dispenser was not working right. I saw three people overfill their bowls because it was dispensing too much. The room was fine and the location is fine just keep up on repairs. The stuff could of all broke on Friday and its fixed now. I am a Elite Platinum member and this is starting to become a theme at the Quality Inns that I stay at.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Toronto

Ideal hotel for family

Posted 16-Jan-2015
Check in was efficient and front desk lady was accommodating. Simple but fulfilling breakfast. Indoor pool was inviting but did not bring swim suit for my daughter.
3 out of 5
Recommended
for Business Travellers
by A verified traveller

Nothing special.

Posted 10-Jan-2015 on Hotels.com
It was ok.
3 out of 5
Recommended
for Business Travellers
by Melvin

This traveller left a rating score only Posted 14-Dec-2014 on Hotels.com
2 out of 5
Recommended
by A verified traveller

Visiting Grandma and Grandpa

Posted 15-Oct-2014 on Hotels.com
The hotel is so run down and outdated. Its like stepping in a time machine back to the 80's. Ripped sheets on the beds. Cracks on the walls in the room. The pool area was just disgusting. I couldn't let my kids swim in the pool.
5 out of 5
Recommended
for Everyone
by A verified traveller

Location

Posted 02-Sep-2014
Accommodations were comfortable. Slight problem with air conditioning a little warm for weather conditions. Needed a slight repair. No restaurants near by closest was Saugatuck and Grand Rapids all about half hr away. Overall good