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Reviews of Best Western Posada Chahue

3 out of 5
Best Western Posada Chahue
Mixie Y Mixteco, Santa María Huatulco, OAX

Reviews

8.6

Excellent

Rating 10 - Excellent. 84 out of 165 reviews" "
Rating 8 - Good. 57 out of 165 reviews" "
Rating 6 - Okay. 17 out of 165 reviews" "
Rating 4 - Poor. 3 out of 165 reviews" "
Rating 2 - Terrible. 4 out of 165 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara, Calgary

Travelled with family
Little older rooms. Very clean. Staff super nice and helpful. Love the gaurd cat by checkin.
Stayed 1 night in Mar 2024
Response from Héctor Pérez operation manager on 12 Mar 2024
Thank you very much for your loyalty and preference. We appreciate your kind words and support for the wild life. We’ll work on that room to not look that way for a future guest. We hope to see you again soon

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff went out of their way to make our stay enjoyable. Nice pool and very good restaurant. Within walking distance to some excellent restaurants. Manager provided a cost effective ride to the airport when we left.
Stayed 7 nights in Feb 2024
Response from Héctor Pérez operation manager on 8 Mar 2024
Dear John:It’s a pleasure. From all the Team, we thank you and hope you good health and happiness. We hope to see you soon

10/10 Excellent

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para quedarse, cerca de areas de comida y caminando a la playa. Muy limpio excelente internet
Stayed 2 nights in Mar 2024
Response from Hector Perez Gerente de operaciones on 6 Mar 2024
Muchas gracias por tu lealtad Carlos. Esperamos pronto tener el honor de volverte a servir

10/10 Excellent

Andre, Ottawa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay when visiting Huatulco.
Stayed 8 nights in Feb 2024
Response from Héctor Pérez operation manager on 6 Mar 2024
Thank you Andre. It’s our pleasure to serve you. Hope to see you soon again

10/10 Excellent

Melodie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, quiet, staff was fantastic. Would stay again. The only negative was the one family that had their crap saving their seats all day every day at the pool loungers.
Stayed 7 nights in Feb 2024
Response from Héctor Pérez operation manager on 6 Mar 2024
Thank you very much Melody. It’s a good advise for add in the rules of the pool. We hope to see you soon again

10/10 Excellent

Jeffrey

Travelled with partner
It was centrally located between the beach and the town. The rooms were comfortable once we figured out the AC. The pool was a relaxing spot and the restaurant had good food.
Stayed 7 nights in Feb 2024
Response from Héctor Pérez operation manager on 6 Mar 2024
Thank you Jeffrey. We appreciate your loyalty to the brand. We hope to see you again soon

8/10 Good

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet room and hotel is located in quiet area. Staff goes out of their way to accommodate you. Right across the street from large grocery store. 15 minute walk to downtown Le Crucecita.
Stayed 6 nights in Jan 2024
Response from Héctor Pérez operation manager on 6 Mar 2024
Thank you very much Bruce. It’s so nice to have such a great guest like you. We count the days to have you back

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities
I love it
Stayed 2 nights in Jul 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a good time and gteat location. It's a family
Stayed 5 nights in Feb 2023
Response from Héctor Pérez. Operation manager on 16 Feb 2023
Dear Joseph:Thank you, for exist. Have a great 2023. We hope to have you back soon.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fabulous. Very safe, always willing to help you out at all times. Thanks Everyone! See you next year.
Response from Héctor Pérez on 16 Feb 2023
Gracias por tu amable calificación pero principalmente por ti elección y fidelidad. Esperamos volver a tenerlos pronto

10/10 Excellent

Wally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Facility
Excellent Facility Clean Hot water great internet AC pool good location
Stayed 8 nights in Dec 2022
Response from Operation manager on 19 Dec 2022
Thank you very much Wally. We hope to see you soon

8/10 Good

Glen

Liked: Staff & service, amenities, property conditions & facilities
Stayed 14 nights in Nov 2022

10/10 Excellent

CHARLES, Glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Kevin, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I absolutely love this hotel. The service is exceptional, the food quality is good-to-excellent, and the location couldn't be better (literally across the street from a large supermarket selling everything you forgot to pack). I suggest ordering the steak medium, and enjoying the "tacos gobernador" with large fresh shrimp and a sweet n spicy mango sauce. Delicious!
Stayed 7 nights in Apr 2022

10/10 Excellent

Roland

Liked: Cleanliness, property conditions & facilities, room comfort
Love Mexico
We loved our stay at Best Western, the people are fabulous from the first time you walk in, the front desk staff all the staff go out of their way to make you feel welcome and appreciated! We have never satayed before but defianately will again! We have eaten breakfast everyday at the hotel restaraunt for our last 3 trips there and a big shout out to the service staff and cooking staff there as they are excellent! Can't say enough good things about our stay, pool is also great and rooms spacious and comfortable.
Stayed 14 nights in Feb 2022

8/10 Good

Brian

Stayed 1 night in Feb 2022

4/10 Poor

Heather

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Way to expensive for the room which was subpar-clean but stark and in need of maintenance in the bathroom
Stayed 2 nights in Nov 2021

10/10 Excellent

paulina

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Stayed 6 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Would be nicer if closer to a beach
Stayed 5 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were hardworking, pleasant and very accommodating. The workers have been well trained. Kudos to their supervisors. We were treated as valued guests by everyone we had contact with. I liked that while there more spots in the shade were being created for guests who prefer not to sit in the sun. I noticed property and building upgrades and maintenance have been given priority.
Stayed 10 nights in Feb 2020

10/10 Excellent

Stan J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend staying here!
The staff are amazing. We had some problems with the room initially and they bent over backwards to make sure everything was put right. They always had a great attitude. management is very present and their friendly customer service attitude permeates the motel. The room was very comfortable with the only complaint was the pillows were not as comfortable as we might want. Definitely recommend it and it is in a convenient location to food shopping, Crucecita, Santa Cruz and the beaches.
Stayed 13 nights in Jan 2020

10/10 Excellent

Helen, Kamloops, B.C.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The garden/pool area is not large but very pleasant and sheltered from the street. Restaurant and lounge quite nice, food good and well presented. Staff is exceptional.
Stayed 3 nights in Feb 2020

8/10 Good

frank

Liked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little hide away.
The Best Western was a very clean, friendly and fun hotel. We are glad we chose to stay there and would stay there again. It is located nicely between everything we wanted. The beaches, shopping and restaurants. The pool was great, and the restaurant was also very good. We watched the super bowl on the big screens in the little cantina on site. We would recommend this property.
Stayed 13 nights in Jan 2020

6/10 Okay

Douglas

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2020

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First day in Huatulco
Our stay was great. From the moment we walked through the doors. Great hospitality, friendly helpful staff. Good location. The family-friendly atmosphere was fun and enjoyable. Clean nice pool. All around great hotel to start a holiday with.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property recently just put a elevator in Long cheerier is excellent the restaurant very good the swimming pool fantastic the pet area of the hotel is nice the rooms are spacious very well planned out I enjoyed my stay The room that I was in had a large balcony on it actually had a hammock on it very nice
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The thing I liked was it was at a good place close to the centro. The thing not liked was no wifi, small queen beds, no hot water, and housekeeping kept turning off our AC... but i have to say the “restaurant” its GREAT!!,homemade bread every morning!,great food!!,even people from other hotels go there..
Stayed 7 nights in Jun 2019

8/10 Good

Mark F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrific value, great location
very nice place to stay. nice pool, nice location, terrific shopping literally across the street. lots of good eats nearby.
Stayed 2 nights in Jun 2019

10/10 Excellent

Francisca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Mark F.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place to stay, we will probably be back.
very nice place to stay, very well located. hotel staff is very friendly, although English is not as common here as it is in other places.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2019

10/10 Excellent

Emilio salinas

This the best deal. The room are clean, the people at the are great the food is good.i will return again and again.
Stayed 2 nights in Nov 2018

4/10 Poor

KAY, Edmonton

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
OK hotel but 3 room changes was too much
Arrived tired after a series of long flights. The staff were friendly and I got to my room and the a/c was put on for me. Unpacked all my stuff. After a while the a/c unit started to leak on the floor. Called front desk and was given another room. The next room seemed fine until the next morning when I went to take a shower the water was cold and didn't heat up. Another room change and all seemed okay except it was near the pool so I could hear kids and music when I was trying to sleep, but by this time I was staying where I was. The hotel is close to Chadraui the grocery store so that's a plus, but needs updating.
Stayed 5 nights in Jun 2018
Response from Guest Relations Manager on 18 Aug 2018
Dear Kay, Thank you so mucho, we appreciate your valuable comment and we assure you that we will work on it. Best regards,

8/10 Good

pkgfinder, R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in good spot
Nice hacienda type hotel with good food and friendly staff. Only issue we had was not receiving the king bed we paid for in advance with Orbitz. Other than that the hotel was great, nice staff, good location close to beaches and restaurants.
Room
Pool

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent local experience
Excellent hospitality, great location, outstanding value, very good Wi-Fi. Although older, rooms are clean and well maintained. Pool and grounds are very nice and no issues with bugs. A large supermarket is next door and the beach is a 7 min walk. A special thank you to Alvaro, Judith, Raul, and Hector for exceptional service and making me feel at home. I would return anytime!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Price is Right
Pretty simple, but very well maintained; clean; excellent service and really a great deal for the price - I will try this one again if and when I go back to Huatulco.

10/10 Excellent

Kevin, Puerto Escondido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. We love this hotel. Great staff.
Carmen on reception arranged the perfect room for us. We had a wonderful stay, enjoying the restaurant and pool. I even had a massage after breakfast for a very reasonable price.

10/10 Excellent

Kevin, Puerto Escondido

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great food, great service
We love staying at this hotel when we visit Huatulco. The friendly helpful staff really do make a difference. The room was clean and comfortable, as always. And it's just a short taxi ride away from Santa Cruz and all the other wonderful beaches of Huatulco.

6/10 Okay

Chris, Portland, Oregon

Liked: Staff & service
Central to abundance of unlisted hotels
Room was adequate. Surrounded by superior hotels not listed on hotels.com.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable place
enjoyed my stay. I would have preferred that the balconies were bigger.. so that one could sit outside.

2/10 Terrible

jay, mexico city

Disliked: Property conditions & facilities, room comfort
overbooking!!
when our family got to the hotel, they told me that they have overbooked...and change to smaller room - from king size to queen size. actually, here in huatulco, it seems like overbooking is not surprising matter at all!! When we arrived at huatulco airport, Hertz (car rental company) totally neglected my reservation. They told me that they had no cars at all!! Instead, they suggested me to use other rental company. Avis (just beside Hertz) proposed me ten times more expensive than the price that I previously booked at Hertz. I had no choice but to use taxi, but the cost to Crucecita is 390 pesos!!!

6/10 Okay

Verified traveller

Hotel-close to amenities
Hotel a bit dated, but comfortable and clean. Excellent breakfast.

8/10 Good

DavidG, Mansfield, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities
Quick stay - glad we stayed here.
We only needed the room for one short night - arrived late and left early. It was a nice clean room. The air conditioning did not works as well as we hoped, but overall a good place. The pool looked nice and the employees were very nice as well.

2/10 Terrible

Gabiota

Disliked: Cleanliness, staff & service, room comfort
Bad Western
Room had a very bad smell coming out from the washroom. I reported to the front desk, woman at the phone promised to fix it, nothing happen. One morning I couldn't take a shower due to a fix somewhere else, no notification and took all day to finish the job. Poor wifi and service at the restaurant really slow.

2/10 Terrible

Gabiota

Disliked: Cleanliness, staff & service, room comfort
Bad Western
Very bad smell coming out from the bathroom, I reported at the front desk, they promise it'll be fix but nothing changed, finally before my last night they called offering a change of room, too late! WiFi failed, again I reported and not fix, service at the restaurant to slow only two persons attending the all place I have to eat in pauses. Very disappoint considering is a hotel belonging to a big chain.

10/10 Excellent

Kevin, Mexico City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really wonderful staff, good location, tasty food
We really enjoyed eating in the restaurant. I ordered a steak and my wife chose from the vegetarian options (there's a really good selection). She loved the stuffed mushrooms with cheese. The staff helped arrange a late checkout which really helped our timing for heading to the airport, overall a really relaxing experience.

8/10 Good

Patricia, Boston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mexican style hotel.
Lovely old hotel. No complaints. Short walk to beach, walkable to town. Safe, clean, quiet. Vegetarian restaurant.