"Superb hospitality-prior to arrival til departure"
First of all, the room is carpeted, which is great for cold weather. The toilet is clean and nice, with heated toilet seat and washing facilities (Japanese style toilet bowl).
The location is great beacuse it's located right in the city, with all the famous Hualien food all around. Tried the famous Gong Zheng bao zi and various bian shi, and also lots of Hualien goodies to bring back home.
Last but not least, the staff is the true gem of the hotel. Every single staff I met was cheery and helpful. Prior to arrival, Jasper helped to see to all my queries and helped me to arrange for a room of my choice. Upon arrival, check in was very prompt and the staff welcomed us in the lounge with drinks and taking luggage to our room while we rested. An envelope with all the essential tour and eating places info and maps were provided for us. The next morning, I had to catch an early train and the staff packed breakfast for me on the go and called a taxi for me.
Great service and nothing to fault. Will stay here again next time I go to Hualien. Highly recommended.
This is a clean and new hotel. Pleasing to stay at, and good central location.
Breakfast was good enough, but we had experienced better in Taiwan.
The staff were very helpful, and helped us several times.
We felt the air conditioning was a bit overbearing, no matter what setting it was blowing a cold breeze, making the sleep a bit uncomfortable. With the air con on the door to the bathroom rattled too, so we had to wedge a chair up against it to stop it rattling.
I would stay here again, as over all it is a great hotel.
"Good location to train station. Clean, Comfortable"
Charming City is located just 5 minutes walk to Hualian train station. From hotel lobby all the way to the room is very clean. Bed is comfortable. Most disappointing is staff service. Most staff are too busy to even smile at the patrons, some even gave very short (and conflicting) answer when questions were asked.
Payments accepted on expedia.co.uk include American Express, Diner's Club International, Maestro, MasterCard, Visa, Visa Electron and PayPal.
Flight-inclusive holiday packages and Flight-Plus arrangements created on Expedia.co.uk are financially protected by the Civil Aviation Authority (under Expedia, Inc.'s ATOL number 5788). But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then your booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our general terms and conditions for further details on ATOL or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.
For the sale of travel insurance Expedia Inc. is an Appointed Representative of Mondial Assistance (UK) Limited trading as Allianz Global Assistance which is authorised and regulated by the Financial Conduct Authority (FCA). Mondial Assistance (UK) Limited's FCA registration number is 311909. FCA authorisation can be checked at the Financial Services register at www.fsa.gov.uk/register/
Expedia, Inc., is not responsible for content on external Web sites.