"Wonderful hotel. Such a warm welcome by the staff."
Amazing hotel. The staff were wonderful and so welcoming. Our room was comfortable and clean. The food in the hotel was delicious. Such a varied choice especially for breakfast. Loved the fact lagoon suites could choose from 3 different places to have breakfast! Our cooking experience with the head chef was outstanding and such a memory.
Would definitely recommend this hotel.
Loved this hotel, the staff are truly amazing. Food excelent and reasonabley priced for a 5 star hotel., I would say the breakfast is best ever for quality. Room was amazing, so romantic, fresh and spacious the bed is so huge. I couldnt complain about the pool temperature it was refeshing after lazing in the sun. The location is perfect. Manager makes himself available if you require him, but generally blends into the background.I think he is doing a great job. Tried to rebook for January but it is already full.
Overall the stay was excellent except the insects in the vicinity that caused some disturbance as one of my children is prone to insects bite.
The stuff were warm and we can feel the efforts made by the team to make the stay unforgettable. There was a small incident that further proved this. A stuff that did the registration made a small mistake on the breakfast time. We were early by 20mins from the actual start time. The gentleman who attended to us was very flexible. I expected a typical apologies and was ready "to be sent away" as most hotel stuff would do. Instead he sat us down and got the team to serve us after he apologised to us. I personally regretted not noting his name as I was busy with my children. Thumbs up for his service.
All my family members have commented that they would like to be back in this resort when we visit Hua Hin again.
The hotel is fine and at the price it's a decent standard, but it is a little too far away from town. I knew this when I booked the hotel having read other reviews and it's not a huge problem, but there are plenty of other hotel options available when you arrive in more convenient locations which is the only reason why I wouldn't recommend staying here.
We researched Black Lotus extensively and all reviews seemed to be of a very high standard however, we were not expecting it to be that good. Well I have to say that it was "That Good" and far exceeded our expectations. We arranged for the hotel to pick us up from the airport which was wonderful after such a long flight and would highly recommend this. After a great sleep we noticed that not very much sun came in around the pool and the hotel promptly moved us to another villa without hesitation. This was important to us as we came here just to relax by the pool, read and play scrabble as we had an exhausting year. The food was great and so reasonably priced and the cocktails were fabulous. We went into Hau Hin a few times and the hotel transport was great and sometimes we got a taxi back which was cheap. I would recommend going to the Cicada market which is all local handcrafts and a great food court. We only did one day trip that we booked with the hotel and went to Amphawa floating market and was a great day out. The guide who took us was just so good and made sure that we didn't miss anything. Overall, Black Lotus has to be the only place that you should stay, set in a pineapple plantation away from noise and yet so access able to everything and wonderful staff.
This hotel is stunning. The gardens are beautiful and relaxing. Although it is a little away from the centre of town, there's a free shuttle three times a day and you just need to get a taxi back (haggle down to 200 baht - it's about £4).
The restaurant within the hotel is fantastic, we had either lunch or dinner here every day and the other meal was had in town depending what we were doing that day. Breakfast was good although the menu can be quite funny. There are Asian options and European options daily, plus every day there is a cooked breakfast (usually a frankfurter, some kind of egg and some kind of vegetable - not necessarily as you'd expect) and French toast, pancakes (may I highly recommend these), homemade croissants (I had one every day - delicious), cereals, fruit, meats, cheeses, breads (optionally toasted) and jams.
The pool is lovely and the beach is nice enough, although we are not really beach people.
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