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Reviews of Radisson Resort & Spa Hua Hin

4 out of 5
Radisson Resort & Spa Hua Hin
854/2 Burirom Road Cha Am Beachfront, Petchaburi Hu, 854/2, Cha-am, Phetchaburi Province

Reviews

8.2

Very good

Rating 10 - Excellent. 313 out of 1001 reviews" "
Rating 8 - Good. 495 out of 1001 reviews" "
Rating 6 - Okay. 138 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Marcus

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The property itself is great, all the rooms face the ocean. The reason I booked this hotel was for its proximity to Hua Hin, this property is not close enough to Hua Hin. There are no easy Bolt vehicles or restaurants near this property.
Stayed 2 nights in Mar 2024

8/10 Good

scott

Liked: Cleanliness, staff & service, property conditions & facilities
To far away from town
Stayed 4 nights in Sep 2023

6/10 Okay

Gillian

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Hotel not offering what is advertised
Stayed 8 nights in Aug 2023

8/10 Good

mazi bul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay , value for money
We stayed in a 2 twin beds room. Taking shower experience was horrible. Only a glass window partition so water gets splashes all over the place which needs be cleaned afterwards. Breakfast needs little bit more varieties. Staffs were very friendly. Near beach not in a condition to soak your feet. kids had fun. Lots of local thai restaurants are nearby including a 7-11. Hua Hin Beach is 17KM or 20 minutes if you are lucky to get a hold of a GRAB
Stayed 7 nights in Aug 2023

6/10 Okay

khamprasong

Travelled with family
Disliked: Property conditions & facilities
When it was Novotel, it was way better. Food, service and property conditions.
Stayed 2 nights in Jun 2023

8/10 Good

P

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Hotel is really well designed and built. The rooms face the ocean, pool is great. They have a kids play area as well which is awesome. The not so good: -Front desk staff although very friendly, are not up to speed with most basic guest requirements. We had breakfast included and this turned out to be a debate with them. Didn’t provide an extra bed and had issues with points. -Property needs a bit of TLC-bathroom and a few other things needed to be updated. -Breakfast was pretty terrible. Below average food quality and poor variety.
Stayed 1 night in Apr 2023

4/10 Poor

Roland

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel is in disrepair, our room awaiting to be refurbished, shower falling apart, sink plug not working correctly, wait ages for lifts, Spa not operating, no upgrade offered, kids club was excellent and staff for my grandkids. Also to far out from main centres. I know Radission have just taken this back over, but will need looks of time and money spent on it. Not up to Thailand hotel quality
Stayed 7 nights in Apr 2023

4/10 Poor

Immanuel John

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Disappointed with the cleanliness of the room and maintenance. Water was clogging in the bathroom. It’s ambiance and things placed inside the room was not of Novotel quality
Stayed 2 nights in Mar 2022

2/10 Terrible

DAVID

Stayed 7 nights in Feb 2022

2/10 Terrible

stephen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Check in normal got key cards. There was supposed to be free welcome drinks we didn’t receive anything. I should not have to beg for drinks should be there at check in like all other hotels do. Went to room and it was not the room I paid for. I paid for deluxe with 1 king bed received 2 twin beds. Called desk they gave me attitude finally they changed room after 30 minutes. The new room shower didn’t work but was tired of complaining so used as is. There is no beach at this hotel only wall to ocean. This hotel should not be very good should be under average
Stayed 1 night in Jan 2022

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a family friendly hotel with plenty of free things to do for the kids. Thank you for these little extras. We would love to come back and enjoy our spacious family room again.
Stayed 2 nights in Dec 2021

8/10 Good

Sucha

Stayed 2 nights in Nov 2021

4/10 Poor

Yodsakorn

Travelled with family
Disliked: Property conditions & facilities
The hotel quite old, and the accommodations they provide are few (1 tissue paper roll provided, 1 trash bin, no cotton buds!). Better find somewhere else.
Stayed 1 night in Sep 2021

4/10 Poor

Robert

Travelled with family
Disliked: Staff & service, property conditions & facilities
This was a short getaway to the beach. I've stayed at Novotel brands before and this facility was in the worst condition I have ever witnessed of the brand. The overall hotel is dated and in many areas including the pool in disrepair with broken concrete and tile, damaged wood, an unusable mini-golf. No social distancing is being enforced in the restaurant (only 1 open currently) The beach is only for walking as it's littered with coral. The breakfast for $10 USD pp was absolutely not worth it in food or service. We were told certain facilities were closed only later to see other kids using the same facilities. Room service is slow and the food is very bland. The GM here either does not care about the property or is OK with the status quo. Regardless, I will not be coming back, and unless you are looking for just a simple room, there are better options near by.
Stayed 3 nights in Sep 2021

8/10 Good

Philip

Liked: Staff & service, room comfort
Generally a good stay with good hospitality, however, the unused areas and gardens need tidy up to maintain a reasonable standard, considering it's a Novotel franchise.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
We like swimming pool there. But we didnot like wifi in the room. It’s very poor signal and cannot connected with even my iphone or my ipad. Also, bathroom tissue was not enough in my room.
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
only when we have got there they told us that dog cannot be in delux king size room so they have downgrade us to premir room . at least they gave us back the payment of the dog. the hotel is very very old but the pepole are nice
Stayed 2 nights in Jun 2021

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place! Very family friendly.
Stayed 2 nights in Dec 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel had reduced services during the stay, with no bar, and reduced menu for breakfast. None of this was mentioned during the booking.
Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
Pleasant family stay
Thos hotel is a little old and does not have a nice beach. However it has great facilities for kids and my children loved it. If you re not planning to spend a lot of time in the room it s a good place to consider with young kids.
Stayed 3 nights in Oct 2020

6/10 Okay

Panayiotis

Travelled with family
Disliked: Staff & service, property conditions & facilities
Seen better days but pool and grounds are great.
The hotel has seen better days, staff are friendly and it is still a nice family hotel especially with young children, the pool is great but overall the hotel is in need of repair. Our rooms were not cleaned and our room service plates were not collected.
Stayed 2 nights in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kid friendly
Spacious room with practical lay out. Nice ocean view. Lots of kid friendly activities for free including inflatable slide, mini golf, playstation, indoor playground, foam pool party etc. Breakfast venue is spacious with many food to choose from. However, as some other reviews have pointed out, room condition is a bit old, although our room is kept clean. But my biggest disappointment and reason for a lower rating is the misleading Accor point system. Before I made my booking, I called the hotel and got confirmation that even if I book my room thru hotels.com I would still get points with my Accor membership. But when I checked in I was told I don't. Ok fine I undestand about the room. But what about all the f&b spending at the hotel? I was told at check out that to get the points I needed to show my membership on my mobile at the restaurant when order, even though I was paying everything at check out. Moreover because I didn't book the room directly with Accor, I actually was not qualified to get points even the f&b one. This business decision I just don't understand. If anything, the hotel group should be happy to get more loyal customers, not to drive them away. When customers have so many hotel choices and you choose to be this stingy about giving points especially with the covid situation, it is not sending the right message. Also at membership sign up website says the first reservation will get discount. That didn't happen either. The whole thing is misleading.
Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020

8/10 Good

Jessi L

Travelled with family
Liked: Staff & service, room comfort
Great place for the kids. Resort was still gearing up from Covid closure, so some options were not open or running. We had a lot of fun, had great service, amd look forward to visiting again.
Stayed 1 night in Jul 2020

6/10 Okay

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Novotel Hua Hin on 7 Apr 2020
Dear Valued Guest, Thank you very much for taking the time to share the feedback on your recent stay and I am sorry to hear that we failed to deliver the great moment to you. We do hope to welcome you back again with the better service. Best regards, Phatharawadee Techadisai Assistant Front Office Manager

8/10 Good

Richard, Watton, Norfolk

Travelled with partner
Liked: Cleanliness, staff & service
The mini golf did not exist, food in the executive lounge was not available until I complained, the roof top bar was not open during the week, 4 beer pumps in the sports bar did not work and beer had to come from another area, food was not served as one so my party was eating ar different times. The rooms had coffee makers but no pods until I complained and coffee mate for only two Cups. Large areas of the complex in very poor maintenance and the “brown deck area” by the pool was dangerous to walk on as I found out and reported to staff who placed warning cones. A bottle of wines was £88! of the 5 PS4 only 2 worked in the kids play room all of my stay. The staff were excellent working very hard with obvious depleted resources and special mention of Bunty Mulaker (Guest Journey Manager) and the executive lounge staff who went the extra mile. The pool was excellent for kids and adults with a constant lifeguard on duty.
Stayed 14 nights in Mar 2020
Response from Novotel Hua Hin on 8 Apr 2020
Dear Richard, I truly appreciate your time to review the experience on your recent stay and I am sorry to hear that there is shortcoming face during your stay, please accept my sincere apologies. Please rest assured that I have raised all of the issues that you mentioned to the team concerned to have the proper measurement to prevent the future mistaken regarding the Food at Executive Lounge, food and beverage service as well as the maintenance of the deck. In the meantime. I am so glad that you impress the service from our Team Members especially from Mr. Bunty and the team at Executive Lounge, I will definitely share it to them for encouragement. I do much hope to have another chance to welcome you back again. Best regards, Phatharawadee Techadisai Assistant Front Office Manager

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Feb 2020
Response from Novotel Hua Hin on 7 Apr 2020
Dear Valued Guest, I greatly appreciate your time to share the feedback during stay with us, I am so sorry to hear that it did not meet your expectation. I do wish to welcome back again with the better service than the previous one. Best regards, Phatharawadee Techadisai Assistant Front Office Manager

6/10 Okay

WichudaC, California

Travelled with group
View is good quite and the room so clean breakfast is very good
Stayed 1 night in Jan 2020
Response from Novotel Hua Hin on 17 Feb 2020
Dear Khun Wichuda, I greatly appreciated your time to share the experience on your recent stay with us. I am so glad that you had a great time and enjoy the hotel facilities. I am looking forward to welcoming you back soon. Best regards, Phatharawadee Techadisai Assistant Front Office Manager

6/10 Okay

Stephane, Montréal, Canada

Liked: Cleanliness, staff & service
Property is OK but really not at the standard of a Novotel. Mattress was atrocious, not comfortable at all. This hotel needs some love and renovation. Subpar for a Novotel
Stayed 3 nights in Jan 2020
Response from Novotel Hua Hin on 17 Feb 2020
Dear Stephane, Thank you for taking the time to let us know your feedback regarding your recent stay with us On behalf of our entire staff, we apologize for the concerns you shared about your experience at our hotel. I have addressed your concerns with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine-tune our operations in the hope that upon your next visit we can exceed your expectations. Best regards, Phatharawadee Techadisai Assistant Front Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Family-friendly holidays
The hotel is located in a quiet area about 20 mins drive to Huahin CBD. There were lots of activities provided by the hotel to keep everyone busy. Although the room was quite dated and need renovation but overall experience was great. Staffs were really friendly too.
Stayed 4 nights in Dec 2019
Response from Novotel Hua Hin on 17 Jan 2020
Dear Values Guest, I greatly appreciate your time to share the feedback to us, I am glad to hear that you had a great time with your family and enjoy the hotel facilities. I am looking forward to welcoming you and family back soon. Best regards, Pui Guest Experience Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Fantastic
This place is set up for Families. Great Pool and Basketball court. Movies playing at night on the lawn. Even though travelling on not a family holiday could appreciate this Novotel
Stayed 2 nights in Jan 2020
Response from Novotel Hua Hin on 12 Jan 2020
Dear Paul, Thank you for your time to review us on your recent stay, and I am most delighted that you enjoy the hotel facilities and prove that our hotel is a Family Friendly. We will keep up our excellent work and we are looking forward to welcoming you back again soonest. Best regards, Phatharawadee Techadisai Guest Experience Manager

2/10 Terrible

Verified traveller

Liked: Cleanliness
Stayed 11 nights in Dec 2019
Response from Novotel Hua Hin on 7 Jan 2020
Dear Valued Guest, Thank you very much for your time to review your recent stay and I am terribly sorry to learn that this stay did not meet your expectations. I do hope to have another chance to welcome you back again wiht the better service in the future. Best regards, Phatharawadee Techadisai Guest Experience Manager

10/10 Excellent

Saif

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family friendly
Back in this place after four years and they have transformed the hotel into a very child friendly one now Loved every bit of it.
Stayed 3 nights in Dec 2019
Response from Novotel Hua Hin on 12 Jan 2020
Dear Saif, I am so glad to welcome you and family back to our hotel again, we are trying hard to be the Best Family Resort in Hua Hin and your review proves that our hard work is paid off! I cannot wait to welcome you back again on your next rip to Hua Hin. Best regards, Phatharawadee Techadisai Guest Experience Manager

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Staff & service
Booked 3 rooms, made request and indicated booking id as reference. Upon check in clearly spoke to the guy name Ten messed up request.
Stayed 3 nights in Dec 2019
Response from Novotel Hua Hin on 12 Jan 2020
Dear Valued Guest, Thank you very much for taking the time to share the feedback to us and I am deeply sorry that the check-in experience did not meet your expectation, please allow me to apologies on this issue. Please rest assured that I will pass your comment to the team concerned to improve this process to prevent future occurrence. Best regards, Phatharawadee Techadisai Guest Experience Manager

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a lot of entertainment activities for kids which my children loved. The room was good and all are facing the sea. Staff was friendly. Environment area is not too crowded and peaceful. But the hotel is a little bit old and need some updated. The wifi in the room was intermittent and needed to be rebooted a few times which is annoying. The pool slides was not built correctly as it was not a smooth slide. Keep stucked in the middle. Beach not suitable for swimming. Was informed by a hotel staff that the hotel served Halal food but after checking with the F&B, it wasn't. Need the right info to be communicated to guest.
Stayed 7 nights in Nov 2019
Response from Novotel Hua Hin on 16 Dec 2019
Dear Valued Guest, Thank you very much for your time to share the experience on your recent stay and I am glad to hear that your kids love the facilities that we provide. And in the meantime, I am terribly sorry that there are some aspects that are not as expected, please accept our sincere apologies and rest assured that I have taken your comments to the team concerned to put an action in place to provide the greater comfort to our guests regarding the Hotel condition, wifi access, water slider as well as the right communication. Once again thank you very much for your feedback and I do hope to have another chance to welcoming you back again. Best regards, Phatharawadee Techadisai Guest Experience Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Novotel Hua Hin on 16 Dec 2019
Dear Valued Guest, Thank you very much for your fantastic review and we are looking forward to welcoming you back again soonest. Best regards, Phatharawadee Techadisai Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel, clean, fresh airy, comfortable in my mind an excellent hotel
Stayed 15 nights in Nov 2019
Response from Novotel Hua Hin on 10 Dec 2019
Dear Valued Guest, Thank you for choosing to stay with us and I appreciate your excellent review. I am looking forward to welcoming you back again soon. Best regards, Phatharawadee Techadisai Guest Experience Manager

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel need renovation for keep going
If the hotel can do renovation, it would be wonderful for the good basic facility and beautiful sea view. Something should be repair and many ants on desk. It shouldn’t be Novotel style.
Stayed 2 nights in Nov 2019
Response from Novotel Hua Hin on 10 Dec 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Hua Hin Cha-Am Beach Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Phatharawadee Techadisai Guest Experience Manager

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing time. Great hotel, especially for kids, so much to do.
Stayed 10 nights in Oct 2019
Response from Novotel Hua Hin on 10 Dec 2019
Dear James, Thank you very much for taking the time to rate us as 10 Score! I am such happy to hear that you had an amazing time with your family. I can not wait to welcome you back again to the Best Family Resort in Hua Hin again soon. Best regards, Phatharawadee Techadisai Guest Experience Manager

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun holiday for the family
Great place to stay with young children!
Stayed 2 nights in Oct 2019
Response from Novotel Hua Hin on 10 Dec 2019
Dear Alison, I greatly appreciate your time to rate us as a 10 score! Your kind review truly motivates us to enhance the good work of our guests. We are looking forward to welcoming you back again in the Best Family Resort in Hua Hin soon. Best regards, Phatharawadee Techadisai Guest Experience Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Novotel Hua Hin on 10 Dec 2019
Dear Valued Guest, Thank you very much for a wonderful review, I greatly appreciate it! I am looking forward to welcoming you back again soonest. Best regards, Phatharawadee Techadisai Guest Experience Manager

10/10 Excellent

Prim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel for kids Very kids friendly But no seashore
Stayed 2 nights in Oct 2019
Response from Novotel Hua Hin on 10 Dec 2019
Dear Valued Guest, Thank you very much for a wonderful review, I greatly appreciate it! I am looking forward to welcoming you back again to the Best Family Hotel in Hua HIn soonest. Best regards, Phatharawadee Techadisai Guest Experience Manager

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good stay for 2 nights
Good breakfast fare. Great pool and happy hour offers at pool bar. A bit distant from hua hin town. Access to the beach is poor at the hotel. Building, woodwork and stone tiles are ageing and it shows. Bed comfort is 7/10. Overall a good stay though.
Stayed 2 nights in Sep 2019

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would go back over and over just for the amenities for the kids. The hotel rooms themselves are older and need an update but the kids were thoroughly entertained for 3 days straight and wanted to stay longer. It was perfect! Service was exceptional!
Stayed 2 nights in Sep 2019
Response from Novotel Hua Hin on 2 Oct 2019
Dear Megan, It was my great pride while reading your review! This is absolutely proved that our hard work is paid off for the Best Family Resort in Hua Hin. Glad to know that your kids do not want to leave the hotel as we provide the paradise for them :) I cannot wait to welcome you back again soonest. Best regards, Phatharawadee Techadisai Guest Experience Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meh
Stayed 1 night in Aug 2019
Response from Novotel Hua Hin on 2 Oct 2019
Dear Valued Guest, Thank you very much for choosing to stay with us, I appreciated your feedback. Best regards, Phatharawadee Techadisai Guest Experience Manager

10/10 Excellent

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019
Response from Novotel Hua Hin on 20 Aug 2019
Dear Christelle, I greatly appreciated your kind review as a 10 score! I cannot wait to welcome you back to Novotel Hua Hin in the near future. Best regards, Phatharawadee Techadisai Guest Experience Manager

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 1 night in Aug 2019
Response from Novotel Hua Hin on 20 Aug 2019
Dear Valued Guest, Thank you for staying with us, I appreciate your feedback. Best regards, Phatharawadee Techadisai Guest Experience Manager