6/10 Okay
Gerald
Travelled with partner
23 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Pros:
1. Staff are responsive. The phone in my room wasn't working and they responded and rectified it for me quickly.
2. Free parking
3. Eateries and convenience stores nearby
Cons:
1. Dont be fooled by the grand hotel lobby. The room is dated and lots of wear and tear could be seen in the furniture, furnishing and bathroom.
2. TV in the room is supposedly a smart TV but you cant connect to Youtube. Which may be a small issue for others but to me this is honestly the basic. Most channels are local TV news and variety channels. I stayed for 3 nights and didn't had any use for the TV.
3. The thing that bothered me the most is that there are no USB or universal ports on both sides of the bed. The ports are located at the desk area. I'm a seasoned traveller and to be honest, I haven't encounter this issue for the longest time. I spent 8 days in different parts of Taiwan and even the minsu/airbnb accommodation provided more advanced and modern amenities/facilities.
Overall, i feel that the management didn't bother to update and upgrade the room amenities and this has resulted in poor customer experience. Personally, I will not choose this hotel again.The price they are charging doesn't match my expectations.
Gerald
Stayed 3 nights in Apr 2024
