Ratings based on 425 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
96% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travellerfrom Seattle

Posted 01-Mar-2015
Cons: Very unfriendly to families - no reasonably priced restaurants nearby, no breakfast buffet, no microwaves in rooms or otherwise available.
Location: Very little to do nearby, especially in the evenings or weekends. No near restaurants except the one in the hotel and one across the hotel drive.
I had a meeting at the Convention Center only two blocks away from the Westin. The Westin was not a Convention Center-oriented hotel - it did not even have doors that opened in the direction of the Convention Center. Houston is in a building boom and the streets around the Center and between it and the hotel were all torn up and I kept having to cross and re-cross streets because the sidewalks were closed. Most entrances to the Center that were at the Westin end were locked. I had to go four blocks extra to get in and then walk four blocks back inside the Center to get to my meeting, most of the outdoor walking being done in the rain. There were also numerous vagrants between hotel and Convention Center, one of whom followed me for over a block while asking for money. If I have another Houston meeting, I will stay at the Hilton, which is directly connected to the Convention Center.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 18-Feb-2015
Fast check in, clean, comfortable room, quiet, close walk (1/2 mile) to Toyota Center, friendly staff, no pool.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom TX

Houston

Posted 16-Feb-2015
The hotel was wonderful. The staff was professional and courteous. The room was beautiful. The view was amazing.
3 out of 5
by A verified traveller

Posted 16-Feb-2015
The hotel was fine but don't valet or eat breakfast. The driver sped off like a NASCAR racer while we were watching, and multiple vehicles. The lady who initially met us at the breakfast area was about as rude as you can be. We asked for a different helper who was wayyy better.Maybe she was just having a bad day. Rooms and guest services were good to go though.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom south carolina

Great place to stay if going to Minute Maid

Posted 11-Feb-2015
Pros: Everything.
Cons: The bathroom is nice but since it has a pedistal sink, there is little counter space.
Location: Discovery Green is nice. Houston Center has the typical food court. Good food & nice laid back atmosphere at MKT BAR with great grocery store attached
We were in Houston for a college baseball invitational at the Astro's Minute Maid park. We are not fans of the traffic in Houston, very confusing, so we decided to forget the car rental and stay at the Westin. It was so convenient to just walk across the street and especially to quickly get back to a warm room after the games. The staff was extremely friendly and helpful. We arrived earlier than checkin time yet they provided us a room. Had problems with the internet connection and gave us a free day as it was their problem. Breakfast buffet was awesome and we had some really great sandwiches one night after a game. The location is great to walk to other resturants. When it was time to go, they had arranged a towncar to get back to the airport and it arrived exactly on time. If we go again, this will definitely be the place for us to stay again.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Good location, room is decent.

Posted 03-Feb-2015
Hotel is in a great location....if there isn't construction going on. Walls are extremely thin, we could hear conversations in the lobby from our room. The mattress on the fold out couch was very poor. I would advise bringing snacks and drinks, there are no vending machines or a hotel store.....cokes are $3.50 from room service, and the coffee maker didnt work well.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Houston, TX

Posted 31-Jan-2015
Nice hotel with great staff. Really enjoyed the location
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston

Weekend Stay

Posted 30-Jan-2015
Comfortable, nice open lounge, great location, and everything else you would expect from Westin.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Tomball

Posted 20-Jan-2015
Perfect location and excellent rooms. Staff was attentive and pleasant. Wil stay here again!
4 out of 5
Recommended
for Everyone
by A verified travellerfrom C

Great hotel!

Posted 28-Dec-2014
This is a very nice hotel with excellent customer service. My room was clean and thei recycling and "green" service was an excellent option. The only qualm would be it is near a significant transient population making it difficult if you want to take a leisurely walk around downtown unaccompanied. But the staff and restaurant inside and right outside the hotel definitely make up for it.