Ratings based on 778 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
88% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom South Texas

Great stay overall

Posted 04-May-2015
Good location; friendly staff; good price; elevator's were cramped. An event being held overwhelmed the lobby; night event created very loud music which made our walls shake. Glad they stopped around midnight; exercise room good, but no working TV was bad.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Apr-2015
Wonderful location. Staff was super friendly and extremely helpful. We will definitely be back!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Apr-2015
It was a great stay. I really enjoyed it and Kristen the receptionist is awesome. 5 Star Hotel in my book. 😏😏😏😏😏😏😏😏😏😏😏😏😏😏😏❓😏😏❓❓ that's all I have to say.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Houston, TX

GREAT Location

Posted 21-Apr-2015
Pros: location and price
Cons: Bar was sticky and bar tender didn't bother to clean it, even when he wasn't busy.
Location: Azumas, Asian food...Prohibition restaurant & bar, but make reservations...Jones Hall...Minute Maid Park...court house/park...
Situated between the Astros ballpark and the Houston Symphony's bld (Jones Hall), this was an easy walk in either direction. The valets were friendly and recommended a wonderful place for breakfast, called Honeymoon, on Congress. Room was nice, not large, but good and bed was comfortable. Shade didn't roll up properly, but did so manually. Front desk was nice to mail my phone charger back to me.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Bonnyville AB

Good Location...Great Staff

Posted 27-Mar-2015
Pros: Staff was great.
Cons: Nothing
Location: The aquarium and downtown nightlife was great
Front Desk was excellent...hiccup with housekeeping. Housekeeping missed our room, we requested clean towels and shampoo etc. Still didn't come after an hour. Went down to the front desk to complain, they listened and ended up providing supper for us in the restaurant to make up for their mistake. House keeping was solid after that. They turned a negative into a huge positive. It was nice to feel valued as a customer.
5 out of 5
Recommended
for Personal Event
by A verified traveller

This traveller left a rating score only Posted 21-Feb-2015 on Hotels.com
5 out of 5
Recommended
for Personal Event
by jason

This traveller left a rating score only Posted 20-Feb-2015 on Hotels.com
5 out of 5
Recommended
for Couples
by vanessafrom Conroe, TX

GREAT HOTEL!

Posted 17-Feb-2015 on Hotels.com
We stayed one night after a night out and this hotel was perfect! Room was extremely clean, comfortable an perfect location. Hotel staff was friendly and very informative.
5 out of 5
Recommended
for Couples
by Gailfrom Waxahachie, TX

Nice place

Posted 17-Feb-2015 on Hotels.com
Very nice service, especially the valet.
3 out of 5
by A verified travellerfrom Alberta

The hotel location is terrible.

Posted 12-Feb-2015
Pros: Staff members
Location is terrible. I was nervous to leave the hotel at night on foot. The room it self had a mold odour to it. One of the elevators smelt like there was something decomposing in it. The upside was the staff was pleasant to deal with.