Ratings based on 765 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
87% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Couples
by A verified travellerfrom Houston, TX

GREAT Location

Posted 21-Apr-2015
Pros: location and price
Cons: Bar was sticky and bar tender didn't bother to clean it, even when he wasn't busy.
Location: Azumas, Asian food...Prohibition restaurant & bar, but make reservations...Jones Hall...Minute Maid Park...court house/park...
Situated between the Astros ballpark and the Houston Symphony's bld (Jones Hall), this was an easy walk in either direction. The valets were friendly and recommended a wonderful place for breakfast, called Honeymoon, on Congress. Room was nice, not large, but good and bed was comfortable. Shade didn't roll up properly, but did so manually. Front desk was nice to mail my phone charger back to me.
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Bonnyville AB

Good Location...Great Staff

Posted 27-Mar-2015
Pros: Staff was great.
Cons: Nothing
Location: The aquarium and downtown nightlife was great
Front Desk was excellent...hiccup with housekeeping. Housekeeping missed our room, we requested clean towels and shampoo etc. Still didn't come after an hour. Went down to the front desk to complain, they listened and ended up providing supper for us in the restaurant to make up for their mistake. House keeping was solid after that. They turned a negative into a huge positive. It was nice to feel valued as a customer.
3 out of 5
by A verified travellerfrom Alberta

The hotel location is terrible.

Posted 12-Feb-2015
Pros: Staff members
Location is terrible. I was nervous to leave the hotel at night on foot. The room it self had a mold odour to it. One of the elevators smelt like there was something decomposing in it. The upside was the staff was pleasant to deal with.
2 out of 5
by A verified traveller

Not worth the money

Posted 09-Feb-2015
If you really don't care then stay here for I won't paid too much for the stay and they bill you up front with a deposit for every night.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 02-Feb-2015
Beautiful room, comfortable bed, extremely friendly and helpful staff.
4 out of 5
Recommended
for Couples
by A verified traveller

nice to stay but no food

Posted 24-Jan-2015 on Hotels.com
Everything was good but food
4 out of 5
Recommended
for Business Travellers
by A verified traveller

nice place to stay for work

Posted 21-Jan-2015
Pros: Bathrooms, chique, trendy!
Cons: more shuttle drivers
Location: Close to Toyota center (where I visited for work)
Nice boutique hotel, upgraded me to a suite due to availability - unfortunately I didn't get to enjoy it.
4 out of 5
Recommended
for Business Travellers
by MARLENEfrom San Diego

The Sam

Posted 21-Jan-2015 on Hotels.com
Room smelled musty and old.
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Wonderful

Posted 19-Jan-2015 on Hotels.com
Excellent, from the staff to the room. Accommodating, comfortable, a very lovely boutique hotel. Will stay again on our next trip to Houston.
4 out of 5
Recommended
for Couples
by Alishafrom Houston, Tx

Great Little Hotel

Posted 13-Jan-2015 on Hotels.com
Staff were fantastic and went out of their way to be accommodating. The hotel itself is clean, beds are super comfortable, rooms are a decent size and pleasantly arranged. Bathrooms are a nice sizee also and we weren't crowded with us both getting ready at the same time. There were some very minor issues such as over crowded elevators and a light being out in the bathroom, but nothing so severe it was a bother. The ac/heat worked better than any hotel I've ever stayed in and the water pressure in the shower was fabulous. The complimentary shuttle was also very convenient as it was in the 30s and raining on our night out. Minor drawbacks: Parking is a stiff $28. If you elect to park in the lot across the street, the machine you pay doesn't work consistently for printing out the ticket you are supposed to leave on your dash. We took a photo of our confirmed payment and the error on the screen just to be safe. The are no ice or vending machines, and room service courses at 10pm. No in room fridge either. If you get thirsty or need a bite after that, it's either off to the in hotel bar or head out of the hotel itself. Oh, or drink/eat the outrageously overpriced bottle of water & snacks the hotel leaves in room. Overallwenjoyed our 1 night getaway and would probably stay again.