Ratings based on 695 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
86% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston

Quaint and eccentric!

Posted 15-Dec-2014
I booked this king deluxe for a birthday stay. The staff was professional and very friendly, including the shuttle service driver...awesome! The room was quaint and eccentric, great pick for the occasion.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom lake jackson, tx

Fantastic hotel downtown Houston

Posted 08-Dec-2014
Very romantic hotel. I surprised my wife for our anniversary and we were both very impressed. Hotel staff was top notch and room was very nice. We even received a complimentary bottle of champagne. We will definitely go back.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom New Orleans

Great Downtown Hotel

Posted 28-Nov-2014
Pros: Everyone on staff was extremely helpful, polite, and courteous. The room was perfect and I don't think I have slept in a more comfortable bed.
Cons: Nothing! Such a great place!
Location: The baseball park, aquarium, and House of Blues are all nearby. A free shuttle is available to drive guests wherever they need to go.
We really enjoyed our stay at the hotel. We didn't stay long, but the staff and room both exceeded expectations. Should we return to Houston, we will absolutely stay again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Nov-2014
Great hotel for a romantic getaway!!! There is also a free shuttle that takes you anywhere in the area.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom TX

Perfect for our staycation!

Posted 26-Nov-2014
Pros: Room, bathroom, shuttle, front desk staff
Cons: Later hours for the bar would be nice. That is one reason we didn't go. They were closing at 10p or 10:30p.
Location: Close to many unique cafes, eateries, restaurants and bars.
We loved our stay here and will definitely stay again! This was a last minute booking, like 2 hrs in advance last minute, on our friend's recommendation. The valet is a one time $30 charge for the entire stay. The front desk was very informative and helpful when we asked where the local bars were located and what they recommend. There is a complimentary shuttle available to use within a 3 mile radius which worked out perfect for us! The room was extremely nice. There was a bit of renovating going on in the hallway but this did not affect our stay. The bathroom was fantastic! Newly remodeled and beautiful with a shower (no tub) that looked like all slate with glass doors. Beware the snacks on the desk though as they charge for all but the coffee! :-) We ended up a Capt. Foxhearts for drinks which ended up being a diamond in the rough for us. You have to into a "law office" door and up the stairs to get to it. Specialty cocktails and mellow atmosphere. We did not use the hotel's bar or restaurant. Perhaps on our next stay. We highly recommend this hotel! Thank you, Sam Houston Hotel, for a wonderful stay!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Los Angeles, California

the hotel lives up to its 4 star rating.

Posted 24-Nov-2014
Pros: see above
Cons: see above
Location: see above
unassuming, centrally located, a refreshing experience, with courteous and efficient staff without all the traffic and the "hustle and bustle" of chain hotels. Also, environmentally concious - guests have the option of deciding how often they want their linen and towels washed. Overall, a very enjoyable experience. Only drawback, no self-parking and a $28.00 daily valet service.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Pearland, TX

Posted 21-Nov-2014
Valet and check-in went easy. When we got to the room, there were dirty dishes in front of the door and were still there when we left. During check-out, front desk clerk was rude, didn't even look away from the computer or spoke to us. Overall for one night, the stay was OK.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Dallas

Downtown Hotel

Posted 15-Nov-2014
Pros: Room
Cons: Front counter staff and housekeeping could use some help. Leaving limited supplies (coffee cups and sugar) in the room isn't good
Location: Downtown so plenty to do
Facilities are nice. We usually have a nice stay here. The driver for the hotel car is awesome. Even went to pick us up food to go for us to have in the room. The disappointments were. 1 only one coffee cup in our room for the coffee machine?? When I requested another, the front desk said no problem. After waiting 20 minutes I went downstairs to get my own. When I asked what happened she simply said "I didn't know if you wanted a ceramic cup or paper". Really?? Could she have not called for that. Then upon getting back to the room there was no sugar. Another run downstairs. They should also put robes in the rooms. Not sure why that is lacking. The room was awesome. We booked a suite. Very nice with 2 full bathrooms.
3 out of 5
by A verified travellerfrom Major city in SE US

Better options

Posted 10-Nov-2014
Many homeless/panhandlers approach guests because hotel is located across street from church soup kitchen. This didn't bother me but my British companions found this off-putting. The lobby is strangely decorated with a shifting color light panel and mid-90s low, dark, heavy seating. You will want to avoid. Room was small, dusty and only one lamp besides the desk light. I am not sure the carpet had been vacuumed in several weeks as there were small particles and threads in full view when I checked in. There is no ice machine so one must request from front desk and march downstairs for refills. The toilet clogged the second day so that was endearing. Fortunately, a maintenance fellow appeared shortly and fixed. The bright spot was that the bed was extremely comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Nov-2014
Great, cozy stay in a historic hotel! Room was attractive and just the right fit for a one-night stay. Parking was a bit expensive, but that's really my only complaint.