Ratings based on 494 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Richmond TX

4/5 rating

Posted 14-Mar-2015
Location: i checked in primarily to attend an event at the bayou music center - there's also hard rock cafe , which is awesome for someone who loves their food
good and friendly staff. the room was super neat and clean. which is most important. the closet was very very unpractical - as it's a small bathroom and the closet is within the bathroom - which is not really recommended for the fabrics. amenities were good - the bistro had excellent food. the breakfast could have had more healthy options. valet service is a little slow - takes time to bring the car, but the valet staff are awesome.
5 out of 5
Recommended
for Everyone
by A verified traveller

super clean and comfortable

Posted 12-Mar-2015
This was a very nice, comfortable hotel with a friendly and helpful staff. The room was very clean, quiet and comfortable. It was very close to the concert venue that we attended as well.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom NEDERLAND TX

GREAT LOCATION

Posted 09-Mar-2015
Pros: GREAT LOCATION TO THE BAYOU MUSIC CENTER AND OTHER DOWNTOWN VENUES
HOTEL WAS EVERYTHING AND MORE. FROM THE MINUTE WE GOT THERE WE WERE MADE TO FEEL AT HOME. GREAT JOB BY ALL!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Greta welcome, lovely stay.

Posted 25-Feb-2015
Pros: Nice staff. "Lion's den" business centre on 2nd floor: very useful. Spotlessly clean and very comfortable. Excellent breakfast buffet. Free wi-fi.
Location: Middle of downtown, which frankly is a dreary place. Near the theatres and the aquarium and the episcopal cathedral. 10 minutes walk to convention ctr
Guests are welcomed personally on arrival (in am armchair, not a check in desk). Free apples at all time. Rooms are comfortable and spotlessly clean.
5 out of 5
Recommended
for Couples
by A verified travellerfrom London

Great downtown location

Posted 22-Feb-2015
Pros: Good sized room
So downtown Houston doesn't have that much to offer but this hotel is well located for the Aquarium, Concert Hall and is walking distance to a range of restaurants. The welcome was warm and inviting and the room was a great size with a powerful shower.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Feb-2015
Excellent historic hotel. Elegant facility, friendly staff. I will stay here again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Kingsville, TX

Excellent location close to the theater

Posted 11-Feb-2015
From the moment my daughter and I arrived we were treated as very special guests. The gentleman who checked us in made us feel very comfortable. Overall, our stay at The Lancaster Hotel was the best we've ever had. I will be happy to stay here again !
5 out of 5
Recommended
for Everyone
by A verified travellerfrom TX

Perfect

Posted 10-Feb-2015
This was the perfect spot for me, and I would make this my destination any time in Houston!
5 out of 5
Recommended
for Business Travellers
by A verified travellerfrom Beaumont

A calm, gorgeous stay

Posted 01-Feb-2015
Pros: Location, warmth of staff, bar, breakfast, room
Cons: Hot water situation in the morning rush
Booked a run of the mill room for a short business trip. Got to the hotel very early (2:30 p.m.ish) and had absolutely no expectations the room would be ready. Received an apology from Ryan at the front desk for same, which I told him not to worry about, and I just ate some of their fruit while I checked my e-mails. Not 10 minutes later, Ryan calls me up to check-in and while we are making small talk, tells me he is sure I will be very happy with my room. I was upgraded to the Presidential Suite, which was absolutely gorgeous and the opposite of the usual sterile presidential suite. I felt as if I were in the guest suite of a friend with very good taste. Long story short: for a low usual price for a downtown Houston room, I got a gorgeous suite, a very pleasant check-in experience, three free drink tickets (they brought a little bag in thanks for being an Expedia elite member), a couple glasses of wine at the free happy hour, and a good breakfast in the morning. All this in a beautiful setting with a truly boutique feel, and in a location that just cannot be beat. The ONLY downside: When I initially took my shower in the morning, there was no hot water. Again, did some work from the hotel, tried again a couple of hours later, and water was perfectly fine. Also he bartender at happy hour (gentleman maybe in his 50's) was incredibly gracious and warm with the crowd, which was honestly kind of a "different" (but amusing) group that night. I'll definitely be back!!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom kilgore texas

Posted 31-Jan-2015
Was just a little early, no problem, they let us check right in. Polite staff.