Ratings based on 639 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
95% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Somptuous

Posted 09-Apr-2015
Pros: We felt we were in a treehouse, those trees are impressive
Location: perfect location for our purpose
We loved it, the staff just get a 4, because when we came in the receptionist was talking so fast I could not understand a word, but it is just a detail, the rest of the staff has been extremely friendly, and nice. We loved the place and hope to come back to enjoy all the facilities on a longer stay
4 out of 5
Recommended
for Families
by A verified travellerfrom Frankfurt Oder

Rückzugsort im Großstadtdschungel

Posted 08-Apr-2015
Pros: Pool und Zimmerausstattung
Location: Galleria Distrikt Houston
Super Lage im Galleria-Distrikt und trotzdem eine grüne Oase. Drei tolle Pools und sehr großer Fitnessbereich. Sauna unterdurchschnittlich. Zimmer groß, gut eingerichtet, tolle Betten. Alles allerdings etwas hellhörig. Wenn man einen guten Preis bekommt sicher die beste Wahl in der Gegend.
5 out of 5
Recommended
for Everyone
by A verified traveller

Spring break in houston

Posted 04-Apr-2015
Clean , queit, luxurious, nice setting / location.....very expensive. If u like Thai food u have Songkran which is a mile away!!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Chicago

Nice hotel in great area; staff could use training

Posted 31-Mar-2015
Pros: Main floor concierge went out of his way to be helpful.
Cons: Valet parking team needs training. All guests are equal. Just because we put our money in the bank, not in our cars, doesn't mean we arent important
Beautiful hotel. Well decorated, pretty rooms, nice bedding. The front desk and the maid service was very good. The valet service was pretty unfriendly. I guess our vehicle was not "worthy" of valet service, no one even offered, so we ended-up self parking. They were falling all over themselves to park the fancier cars. People in trucks tip, too! That was odd. And the woman who ran the concierge desk on the 4th floor was extremely unfriendly. You have access to this floor if you've been upgraded. Nice perk! But she sized us up and didn't even bother to greet us. Other than that, nice hotel. Friendly waitresses, comfortable room.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2015
Hotel was very clean and staff greeted you when you arrived. Personalized service. Would stay again!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 16-Mar-2015
Pros: CUSTOMER SERVICE WAS SUPERIOR. THEY WENT THE EXTRA MILE
JUST ONE NIGHT FOR A WEDDING BEAUTIFUL GROUNDS, SUPERIOR CUSTOMER SERVICE AND THE FOOD AT THE RECEPTION WAS FANTASTIC. WOULD LIKE TO COME BACK FOR A GET A WAY.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom UK

Posted 14-Mar-2015
the location is excellent, close to the city center & galleria but in its own gardens & adjacent the park giving it a wonderful serenity - the staff couldn't be more professional or helpful & no request was too menial - we'd made a mistake with our booking - booked the wrong day! - & the receptionist advised us to rebook through Expedia thereby saving ourselves a lot of money - what a girl - the quality of the hotel food was also excellent as again were the staff - knowledgeable & not overbearing - as you can tell we liked it a lot! - only faults - no complimentary bedroom slippers & no in room kettle - almost forgot the spa & sports center are second to none & are a most visit - we'll be going back & couldn't recommend the place more highly
5 out of 5
Recommended
for Everyone
by A verified travellerfrom w

great stay

Posted 12-Mar-2015
My wife and I really enjoyed the atmosphere. Very comfortable and relaxing hotel.
3 out of 5
by A verified travellerfrom dallas

Posted 12-Mar-2015
Brought my family with me anticipating a bad weather that they will have something to do,but they just stayed in the room because it was was raining all the time and there was no covered way to the club where the activities are. Around 10 am, a staff knocked on our door asking what time are we leaving? Seriously! We know what time is check out.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom San Antonio TX

Nice classy Hotel not to close to downtown houston

Posted 10-Mar-2015
Pros: Everything above and more
Cons: Everything was perfect
Location: Nice location not to close to downtown, easy on to expressways
Stayed two nights with my wife had dinner one night and breakfast last morning of our stay everything was outstanding, food, rooms and staff