Ratings based on 133 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom East TX

Suite pricey

Posted 09-Feb-2015
Nice hotel, convenient walk to Pete's Piano Bar. Breakfast was good but not outstanding, just higher end decor and large dining area. We had a suite and while nice, clean and comfortable, It was overpriced. Staff is friendly!
Comment from Hotel Management
06-Mar-2015 by Julie, Hotel Management
Thank you for sharing about your recent experience at our property. I'm happy to enjoy an evening out at Pete's Piano Bar. Our team will be thrilled to hear your comments and we all hope to see you on your next visit to the Houston area!
5 out of 5
Recommended
for Personal Event
by Juanfrom San Antonio

Amazing.

Posted 05-Feb-2015 on Hotels.com
The staff and room were both amazing.
Comment from Hotel Management
11-Apr-2015 by Julie, Hotel Management
Thank you for your kind words, Juan! I'm pleased to hear you enjoyed your guest suite as well as our friendly team. I will make sure to share your comments with the team and we all look forward to seeing you again soon!
4 out of 5
Recommended
for Business Travellers
by Tristanfrom Fort Worth, TX

Great value. Lovely rooms. Middle of Downtown.

Posted 02-Feb-2015 on Hotels.com
The outside is grimy, but don't let that fool you. The rooms are really nice and as pictured. Great last minute hotel. Not many places to eat nearby that aren't typical downtown/daytime only lunch places. Be aware that there is an upcharge for true high speed internet.
Comment from Hotel Management
11-Apr-2015 by Julie, Hotel Management
Thank you for taking time to share about your stay at our property. I'm happy to hear you enjoyed your guest room. The downtown area offers many restaurants, some of which are only open week days with limited hours. However, the Front Desk team would be happy to make suggestions on your next visit for local restaurants open in the evenings and weekends. We hope to see you again soon.
4 out of 5
Recommended
for Families
by A verified traveller

Amazing Family Friendly Hotel

Posted 02-Feb-2015 on Hotels.com
We had a wonderful stay at Residence Inn. The food was very tasty, the staff was friendly, and the location was perfect. We were even walking distance to a specialty food store. Great place
Comment from Hotel Management
11-Apr-2015 by Julie, Hotel Management
We appreciate you taking time to share about your recent stay at our property! I'm delighted to hear you enjoyed our convenient location downtown and that you were able to explore some of the nearby shopping options! Once again, thank you for your comments and our team looks forward to seeing you on your next trip to Houston!
4 out of 5
Recommended
for Everyone
by A verified traveller

Love location

Posted 29-Jan-2015
We have booked this room for the second year. We love the location it's at because it's close to the entertainment that we go to. The staff is wonderful, friendly and polite. The only thing that we were not happy with is all the hammering, drilling loud noise they started at 6:30 on Saturday morning. I was not happy.
Comment from Hotel Management
07-Mar-2015 by Julie, Hotel Management
Thank you for your review about our property! Our location is very convenient for events at many downtown venues. I do apologize for the construction noise that disturbed you during your stay. Due to our location in the heart of downtown, we are subject to the whims of the city regarding construction and the regulations set in place by the city. Fortunately, downtown construction will result in more shopping, restaurants, and entertainment for visitors and residents. We do hope you'll continue to utilize our property when you return to Houston.
2 out of 5
Recommended
for Families
by A verified travellerfrom Fort Worth TX

Lovely suite vs Construction

Posted 23-Jan-2015
Pros: Upon complaint at checkout following a.m., front desk DID offer valet cost refund & possible remuneration via her contact with Expedia (no word yet).
Cons: Staff rating would have been 4+, had front desk mentioned construction issues and at least offered us some alternative choice(s).
Location: Specific reason for travel & limited timeframe didn't allow opportunity to sight see. The location served our needs very well.
Lovely suite; perfect for families with differing needs. Arrived late so missed evening nosh, but breakfast satisfied all our varying appetites -- proteins, oatmeal/dry cereals, yogurts, sweets/breads/waffles/bagels (ok they weren't NY bagels), dee-licious OJ (and other juices) and more. Attendant & pleasant staff in the dining area; efficient & helpful valet parking guys; friendly housekeeping. Had our stay been on the opposite side of the building, we would have had a 4.5 star review. Unfortunately, booking online didn't warn us of MAJOR construction happening directly across the street (completely gutted bldg). But, more importantly, front desk check-in made ZERO mention our particular room was not only on the side of the building facing construction, but that our particular suite was on the 8th floor, DIRECTLY across from the construction occurring primarily ON the 7th-8th floors. Yes, blackout curtains shielded us from GLARING work lighting but did nothing to muffle N O I S E ... all night long!! Crash, bang, boom, beep, beep beep backing up. Not a happy camper. While I realize construction "happens" and while ongoing, surrounding landscape suffers. Supposedly a pet friendly accommodation, the only patch of ground for our 4 small dogs was covered with construction debris and could only be accessed by climbing over a 2 foot wall. Walk them on the street, you might suggest? Um, no, the homeless out-numbered our 2 & 4 footed party of 9.
Comment from Hotel Management
26-Jan-2015 by Julie, Hotel Management
Thank you for sharing about your recent stay at our property. I am sorry to hear your peaceful stay was cut short by the construction in the area as our goal is to make your stay as comfortable as possible. Although your night of rest was not as peaceful as we had hoped, I am happy to hear you were able to enjoy our complimentary breakfast. Additionally, we have refunded your valet parking charges and contacted Expedia. A hotel representative should be in contact with you soon! We apologize for the delay and appreciate your patience. We hope you had a safe trip home and look forward to hosting you again soon should your travel bring you back to Houston.
5 out of 5
Recommended
for Personal Event
by Kennethfrom The planet Earth

Simmons

Posted 04-Dec-2014 on Hotels.com
Very pleasant, personnel were super
Comment from Hotel Management
14-Feb-2015 by Julie, Hotel Management
Thank you for your positive review! Our team will be thrilled to hear you enjoyed your stay! We hope to see you again when you return to Houston!
5 out of 5
Recommended
for Couples
by Michael

Posted 02-Dec-2014 on Hotels.com
Comment from Hotel Management
14-Feb-2015 by Julie, Hotel Management
Thank you for your feedback regarding your stay at our property! We look forward to seeing you again on your next trip to Houston!
4 out of 5
Recommended
for Getaway With Friends
by A verified traveller

Posted 25-Nov-2014 on Hotels.com
Comment from Hotel Management
14-Feb-2015 by Julie, Hotel Management
Thank you for sharing about your visit to our property! We hope to see you again soon!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Nov-2014
Location: The rail system was only steps away from the hotel. Visited Hermann park had a great time
GREAT LOCATION !!! The staff was friendly and helpful. The suite was very clean and comfortable, the breakfast was good and plentiful.
Comment from Hotel Management
23-May-2015 by Julie, Hotel Management
Thank you for your feedback regarding your recent stay at our property! I am delighted to hear you enjoyed our downtown location as well as our spacious suites and complimentary breakfast. I will be sure to share your comments with our team as well! We look forward to seeing you on your next trip to Houston!