Ratings based on 102 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Nice place to relax

Posted 02-Sep-2014
Loved everything from the staff to the room...Will be coming back for sure!
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2014
Went for FPSF, just needed somewhere close by to crash and sleep. Pool closes early around 11pm which was a bummer but other than that i had no complaints!
Comment from Hotel Management
11-Jul-2014 by Ryan, Hotel Management
Thank you so much for taking the time to review our hotel! It was great to hear you enjoyed your stay with us! We truly value your business and look forward to seeing you again soon! Ryan Frederick General Manager
4 out of 5
Recommended
by Susan from Plano, TX

Great location in the downtown area

Posted 19-Jun-2014 on Hotels.com
The room is very spacious and confortable other than that I could not adjust the room temperature to be a little warmer. Even if I turned the AC to 84 degrees, the room was still very cold. I had to turn it to HEAT to warm up. The breakfast was wonderful and my kids loved them. But one of the front desk ladies was not in good customer service mood. She seemed not happy when we went to get our luggage that we stored there after checking out. The other lady was great and helped us with good attitude. Thanks.
Comment from Hotel Management
13-Sep-2014 by Ryan, Hotel Management
Thank you for taking the time to review our hotel! It is great to hear you enjoyed our hotel located right downtown! We appreciate you choosing to stay with us and look forward to your next visit! Ryan Frederick General Manager
5 out of 5
Recommended
for Business Travellers
by James Farfaglia from Corpus Christi, TX

Convenient location

Posted 28-May-2014 on Hotels.com
Very nice and perfect location.
Comment from Hotel Management
09-Aug-2014 by Ryan, Hotel Management
Thank you so much for taking the time to review our hotel! It as great to see you enjoyed your stay with us and you really liked our location! We look forward to your next visit. Ryan Frederick General Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 26-May-2014 on Hotels.com
Comment from Hotel Management
09-Aug-2014 by Ryan, Hotel Management
Thank you so much for taking the time to review our hotel! It as great to see you enjoyed your stay with us! We look forward to your next visit. Ryan Frederick General Manager
5 out of 5
Recommended
for Personal Event
by The Fabulous from Sydney

Looking for comfort..... Stay at The Residence Inn

Posted 30-Apr-2014 on Hotels.com
We stayed for 3 weeks at The Residence Inn. The rooms were cleaned and serviced everyday. The staff were very friendly and helpful. Breakfast was served everyday that was included in the price and our room had kitchen facities which worked a treat! Beds were comfy and enough space to suit two people. I'd very much recommend this hotel!
Comment from Hotel Management
12-Jul-2014 by Ryan, Hotel Management
Thank you so much for taking the time to review our hotel! I was thrilled to hear you enjoyed your comfortable stay at our Residence Inn! Ryan Frederick General Manager
5 out of 5
Recommended
by Linda from Salt Lake City

Pleasantly surprised

Posted 22-Apr-2014 on Hotels.com
I wasn't expecting much when I reserved the room, but I was pleasantly surprised. We were traveling with 3 small children. The place was huge with ample room for the kids to play. The kids thought the continental breakfast was the 'best breakfast ever'. My husband and I opted for the Corner Bakery most mornings. The staff were always smiling and very helpful. There was a lot of construction going on in the building so there was no sleeping in past 8 AM. Location was also fantastic, there was a small outdoor mall across the street, starbucks downstairs, corner baker and CVS a few blocks walk away. Of course with the kids, location was great for the Kid's museum and aquarium. The hotel was not fancy or luxurious, but was clean, comfortable and convenient.
Comment from Hotel Management
12-Jul-2014 by Ryan, Hotel Management
Thank you so much for reviewing our hotel! It was great to hear you enjoyed everything about our hotel! We look forward to your next visit. Ryan Frederick General Manager
5 out of 5
Recommended
for Personal Event
by Holly from Texas

Right down town - could walk everywhere :)

Posted 25-Mar-2014 on Hotels.com
one of the nicest hotels we have stayed at in a while - will stay there again with out hesitation
Comment from Hotel Management
07-Jun-2014 by Ryan, Hotel Management
Thank you for taking the time to review our hotel! It was wonderful to hear we were the best hotel you have stayed at in a while! We certianly look forward to your next visit with us! Ryan Frederick General Manager
2 out of 5
by Kjkrick from San Antonio, TX

Major Construction

Posted 19-Mar-2014
Pros: Very nice and helpful staff.
Cons: The beds are not very comfortable
Location: Not impressed with being downtown. Unless, that's where you need to be then perfect
Overall ok, great staff and the kitchen crew were exceptional in their customer service.
Comment from Hotel Management
20-Mar-2014 by Ryan, Hotel Management
Thank you for taking the time to review our hotel! I was thrilled to hear you enjoyed friendly service ! Our renovation is completed so there will no longer be disruptions. We look forward to your next visit! Ryan Frederick General Manager
5 out of 5
Recommended
for Everyone
by jori from corpus christi , tx

Very close to everything

Posted 17-Mar-2014
Amazing staff amazing location, so friendly only problem was parking but everyone is so friendly I can look past parking 2 minutes away to avoid 30 dollar parking . Will be returning next year for any event at convention center.
Comment from Hotel Management
20-Mar-2014 by Ryan, Hotel Management
Thank you so much for taking the time to review our hotel! It is great to hearyou enjoyed our location and friendly service. We look forward to your return visit. Ryan Frederick General Manager