Ratings based on 107 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Sep-2014
They upgraded me to a suite for no reason. Loved it!
Comment from Hotel Management
22-Oct-2014 by Julie, Hotel Management
Thank you for your feedback about your recent stay at our property! I'm happy to hear you enjoyed your upgraded suite during your stay. We look forward to seeing you on your next visit to Houston!
5 out of 5
Recommended
for Everyone
by A verified traveller from Houston

Nice place to relax

Posted 02-Sep-2014
Loved everything from the staff to the room...Will be coming back for sure!
Comment from Hotel Management
22-Oct-2014 by Julie, Hotel Management
We appreciate your feedback about your experience at our property! Our team will be thrilled to read your comments. We look forward to seeing you on your next trip to Houston!
4 out of 5
Recommended
for Business Travellers
by Angie from Irving, TX

Unexpected location

Posted 25-Jul-2014 on Hotels.com
This hotel was in the middle of downtown. It was busy and the parking was ridiculous. There is valet parking only and any other parking is difficult and pricey. However, it is in walking distance of metro rail, entertainment, busses and taxis with a max fee for the downtown area. I did call for extra linens and it took them 90 minutes. This could be an isolated case. The staff was other wise polite and accommodating.
Comment from Hotel Management
04-Oct-2014 by Ryan, Hotel Management
Thank you so much for taking the time to review our hotel! I was thrilled to hear you enjoyed your stay with us! I sincerely apologize for the linen and valet issues you expereinced. Both will be addressed today. Thank you again for staying with us! Ryan Frederick General Manager
5 out of 5
Recommended
by Linda Cuevas from San Diego, CA

I LOVE the Residence inn!

Posted 25-Jul-2014 on Hotels.com
Such a great stay! Very happy and pleased we switched our reservation to this hotel. I will pint out all the wonderful things and some details (I've found the more details about a review, the easier it is to make up my mind on a hotel) about it: *It connects to the Courtyard hotel. Our drop off from the airport was at the Courtyard Valet parking lot. We had to walk around the corner, passed the Starbucks, very short walk. *It was very, very hot and muggy. The smell outside wasn't so pleasent, HOWEVER as we were approaching the main entrance this beautiful smell was coming out of the lobby. *Lobby is clean, fresh, and has a very nice aroma. I felt like I had walked in to a garden with fresh flowers. *We arrived late, 11:30ish PM. DELAYED flights, all day at the airport. The two front desk ladies were very friendly, and checked us in in NO TIME! *Room was very spacious, hence the Residnece Inn. Bed and pillows very comfortable. Some reviews didn't like the fact that the pillows are small, but we didn't mind them at all. They were soft and clean, which is what matters to me. *Hot buffet is very well stocked. I'd say the "typical" breakfast food. Every morning they'd had a different hot breakfast. The daily, eggs, waffle maker, toast, beagles, jellies, oatmeal and toppings (I LOVED the almonds they had!), coffee (they're regular coffee is very strong. We opted to drink the decaf and it was still strong, but tasteful. OJ, cereal, fresh fruit, water, tea, yogurts. *Staff did not tell guests food wasn't allowed to be taken to the rooms (I've been told that in the past at different hotels). Staff are very friendly, Faye is AWESOME! *all staff are all very friendly and polite. *The pool is in good location. However, it could be a bit cleaner. *We used the fitness facilities. If cardio is what you are looking for, then use the RI fitness room. VERY clean and TV monitors. If you are looking for weights and machines, use the Courtyard room. Also very clean, larger and more options. Very nice high tech equipment. We used the Courtyarss room. *We went to Beyoncé and Jay Z concert at Minute Maid park which was walking distance. *We opted out from eating at local restaurants and instead found an AWESOME market/fresh food made daily called Phoenicia (I hope I spelled it right) about 4 blocks away. We were very excited about it! We purchased food and took it back to our room since we had a full refrigerator. Totally recommend it at least to try it once! *Acroas the street, there is a small shopping center. Forever 21 and BCBG (I think) stores. The rest are restaurants. Good ones too. However we didn't try any. They also have a bowling alley, dueling Pianos, and house of blues. Newer location. *room has everything a kitchen would need. Hence, if you'd like to prep your own food, Phoenicia is only a few blocks away! *HBO has awesome movies showing all day/night long ! *Beware that it is DT Houston and there are some bums out. But we didn't have any trouble with it. Just be mindful about your surroundings. Overall, Awesome experience. From location, staff. We mainly went for the concert and rest/sleep and watch HBO. Something we don't get to do at home. Bed and pillows are comfortable enough to be able to enjoy it. We requested a higher floor, 8, and were away from the elevators. Down the hallway. Noise level was acceptable. Didn't bother us.
Comment from Hotel Management
11-Oct-2014 by Ryan, Hotel Management
Thank you so much for review our hotel! It is great to hear you enjoyed everything about our hotel! From the clean and fresh lobby and rooms to the great service. We appreciate you staying with us! Ryan Frederick General Manager
5 out of 5
Recommended
for Business Travellers
by Linda

Posted 16-Jul-2014 on Hotels.com
Comment from Hotel Management
11-Oct-2014 by Ryan, Hotel Management
Thank you so much for review our hotel! We truly appreicate you styaing with us and look forward to your next visit! Ryan Frederick General Manager
5 out of 5
Recommended
by A verified traveller

Posted 10-Jul-2014 on Hotels.com
Staff was very friendly and ready to assist you in any way
Comment from Hotel Management
13-Sep-2014 by Ryan, Hotel Management
Thank you so much for taking the time to review our hotel! We truly appreciate you staying with us and lok forward to your next visit! Ryan Frederick General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 29-Jun-2014
Went for FPSF, just needed somewhere close by to crash and sleep. Pool closes early around 11pm which was a bummer but other than that i had no complaints!
Comment from Hotel Management
11-Jul-2014 by Ryan, Hotel Management
Thank you so much for taking the time to review our hotel! It was great to hear you enjoyed your stay with us! We truly value your business and look forward to seeing you again soon! Ryan Frederick General Manager
4 out of 5
Recommended
by Susan from Plano, TX

Great location in the downtown area

Posted 19-Jun-2014 on Hotels.com
The room is very spacious and confortable other than that I could not adjust the room temperature to be a little warmer. Even if I turned the AC to 84 degrees, the room was still very cold. I had to turn it to HEAT to warm up. The breakfast was wonderful and my kids loved them. But one of the front desk ladies was not in good customer service mood. She seemed not happy when we went to get our luggage that we stored there after checking out. The other lady was great and helped us with good attitude. Thanks.
Comment from Hotel Management
13-Sep-2014 by Ryan, Hotel Management
Thank you for taking the time to review our hotel! It is great to hear you enjoyed our hotel located right downtown! We appreciate you choosing to stay with us and look forward to your next visit! Ryan Frederick General Manager
5 out of 5
Recommended
for Business Travellers
by James Farfaglia from Corpus Christi, TX

Convenient location

Posted 28-May-2014 on Hotels.com
Very nice and perfect location.
Comment from Hotel Management
09-Aug-2014 by Ryan, Hotel Management
Thank you so much for taking the time to review our hotel! It as great to see you enjoyed your stay with us and you really liked our location! We look forward to your next visit. Ryan Frederick General Manager
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 26-May-2014 on Hotels.com
Comment from Hotel Management
09-Aug-2014 by Ryan, Hotel Management
Thank you so much for taking the time to review our hotel! It as great to see you enjoyed your stay with us! We look forward to your next visit. Ryan Frederick General Manager