Lovely suite vs Construction Posted 23-Jan-2015
Lovely suite; perfect for families with differing needs. Arrived late so missed evening nosh, but breakfast satisfied all our varying appetites -- proteins, oatmeal/dry cereals, yogurts, sweets/breads/waffles/bagels (ok they weren't NY bagels), dee-licious OJ (and other juices) and more. Attendant & pleasant staff in the dining area; efficient & helpful valet parking guys; friendly housekeeping. Had our stay been on the opposite side of the building, we would have had a 4.5 star review. Unfortunately, booking online didn't warn us of MAJOR construction happening directly across the street (completely gutted bldg). But, more importantly, front desk check-in made ZERO mention our particular room was not only on the side of the building facing construction, but that our particular suite was on the 8th floor, DIRECTLY across from the construction occurring primarily ON the 7th-8th floors. Yes, blackout curtains shielded us from GLARING work lighting but did nothing to muffle N O I S E ... all night long!! Crash, bang, boom, beep, beep beep backing up. Not a happy camper. While I realize construction "happens" and while ongoing, surrounding landscape suffers. Supposedly a pet friendly accommodation, the only patch of ground for our 4 small dogs was covered with construction debris and could only be accessed by climbing over a 2 foot wall. Walk them on the street, you might suggest? Um, no, the homeless out-numbered our 2 & 4 footed party of 9.
Comment from Hotel Management
25-Jul-2015 by Julie, Hotel Management
Thank you for sharing about your recent stay at our property. I am sorry to hear your peaceful stay was cut short by the construction in the area as our goal is to make your stay as comfortable as possible. Although your night of rest was not as peaceful as we had hoped, I am happy to hear you were able to enjoy our complimentary breakfast. Additionally, we have refunded your valet parking charges and contacted Expedia. A hotel representative should be in contact with you soon! We apologize for the delay and appreciate your patience. We hope you had a safe trip home and look forward to hosting you again soon should your travel bring you back to Houston.