In-room safe, desk, iron/ironing board, free WiFi

Reviews of Residence Inn by Marriott Houston West University

3 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 248 out of 471 reviews" "
Rating 8 - Good. 159 out of 471 reviews" "
Rating 6 - Okay. 34 out of 471 reviews" "
Rating 4 - Poor. 20 out of 471 reviews" "
Rating 2 - Terrible. 10 out of 471 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jayla

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great place to stay. the room was really spacious and clean, the only thing that needed more work was the cleaning of the bathtub and big dry towels
Stayed 2 nights in Mar 2024
Response from Margaret on 19 Mar 2024
Thank you for the feedback, will take note of the bathtub cleaning. I'm glad to see you enjoyed your stay with us and we look forward to your return.

10/10 Excellent

Livia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean. The suite we rented was the cleanest hotel room/suite I've ever stayed in. Staff was very nice, friendly and helpful. Housekeeping personnel super nice and they have a clean breakfast bar with delicious free breakfast. I gave 4 stars to "area around the property" because there was a person sleeping on the grass one morning on the main road about 1/10th of a mile from the hotel exit (not on the hotel grounds). However, the streets and areas around were clean and NO trash along the fences. We truly enjoyed staying at the Residence Inn by Marriott Houston West University. My husband has to return for medical treatment in a couple of weeks and we will stay at the same place. Shuttle service is available to and back from the MD Anderson Medical Center.
Stayed 3 nights in Mar 2024
Response from Margaret on 19 Mar 2024
I'm so happy to hear you enjoyed your stay with us. We do try to keep things clean and I'm glad the staff was friendly. We hope to host your next trip to MD Anderson

10/10 Excellent

Rachel, Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, spacious and clean.
Stayed 1 night in Feb 2024
Response from Margaret on 12 Feb 2024
Thank you! Happy to see you enjoyed your stay with us, we look forward to your return.

10/10 Excellent

KIMBERLY S, Shreveport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent hotel for the price. A lot better than most.
Stayed 2 nights in Jan 2024
Response from Margaret on 16 Jan 2024
Thank you! We look forward to your return.

10/10 Excellent

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Margaret on 16 Jan 2024
Thank you, happy to see you enjoyed your stay.

6/10 Okay

leah

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Margaret on 16 Jan 2024
Thank you for your feedback, we are always looking for ways to improve.

8/10 Good

ANITA, Highland

Stayed 4 nights in Jan 2024
Response from Margaret on 16 Jan 2024
Thank you

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities
Great location and very friendly staff. Convenient to have kitchenette. While comfortable and clean, the rooms are showing their age.
Stayed 2 nights in Dec 2023
Response from Margaret on 18 Dec 2023
Happy to hear you enjoyed your stay, we look forward to your return.

10/10 Excellent

Jeff

Stayed 1 night in Nov 2023
Response from Margaret on 22 Nov 2023
Thank you! Happy to hear you enjoyed your stay with us.

10/10 Excellent

Hikmat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
Rooms was spacious, kitchen has all required stuff for cooking.
Stayed 3 nights in Nov 2023
Response from Margaret on 21 Nov 2023
Thank you! Glad to hear you enjoyed your stay.

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Margaret on 10 Nov 2023
Thank you! We look forward to your return

8/10 Good

Christopher, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is centrally located and convenient to Downtown, Kirby, West University and Central Houston. Area immediately adjacent to property is industrial but restaurants and shopping are available nearby.
Stayed 4 nights in Oct 2023
Response from Margaret on 31 Oct 2023
Happy to hear you enjoyed your stay!

10/10 Excellent

Lauren, Redford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 4 nights in Oct 2023
Response from Margaret on 31 Oct 2023
Thank you!

10/10 Excellent

Ana, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Oct 2023
Response from Margaret on 6 Nov 2023
Thank you!

4/10 Poor

KIM

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Just can’t write this stuff!!!
The front desk staff were friendly but we had a run of issues…the TV was not working so we tried calling the front desk and found out the phone did not work…had to call front desk on our cell phone! The AC was REALLY loud in our room but then it sounded like it was about to die…and it did at 3 am!!!! So we called front desk, on our cell, and they were able to move us to another room across the hall which we appreciated but then they were not able to issue us a new key card for the new room - some computer glitch…luckily that was our last night so it was not a huge deal but would have been nice for something to go right!!! The hot breakfast was dreadful - juice machine out of order, sausage Pattie’s paper thin and hard as bricks, the only “hot eggs” were a plastic wrapped egg muffin…very weird! Oatmeal crock was scraped clean and not refilled…you get the picture here! To add to all that, they had some issue with the fire alarm not turning off so we had to listen to that ear piercing sound while trying to eat!! You just can’t write this stuff!!! LOL!!! It is a great location but not sure I would give this hotel another try!
Stayed 2 nights in Sep 2023
Response from Margaret on 10 Nov 2023
My apologies for all the problems you encountered, I have shared this with the team in an effort to improve.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Margaret on 6 Nov 2023
Thank you!

10/10 Excellent

Rudolph

Stayed 1 night in Sep 2023
Response from Margaret on 6 Nov 2023
Thank you for the 5 star feedback, we look forward to your return!

10/10 Excellent

Rosalind

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was peaceful
Stayed 1 night in Sep 2023
Response from Margaret on 2 Oct 2023
Thank you! So glad you enjoyed your stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This one is ok
Decent enough
Stayed 1 night in Sep 2023
Response from Margaret on 19 Sept 2023
Thank you for the feedback.

10/10 Excellent

Betty

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it was a great place
The Icemaker did not work and it does not have a ice machine to just go get ice. Overall it was a great price location and set up for multiple people in one living area.
Stayed 2 nights in Sep 2023
Response from Margaret on 19 Sept 2023
Thank you for the feedback, I have addressed the issue with your icemaker so this is not a problem in the future. I'm glad the rest of your stay was pleasant.

10/10 Excellent

mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the attendant that received us was very polite and professional cant remember the name but he said he was from Michigan.
Stayed 1 night in Sep 2023
Response from Margaret on 19 Sept 2023
Thank you for the feedback, so glad you enjoyed your stay.

10/10 Excellent

Alcira

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay! Front desk employee was awesome. Clean room and easy parking.
Stayed 1 night in Sep 2023
Response from Margaret on 19 Sept 2023
Thank you for sharing your praise, I have passed this along to the front desk and housekeeping team. We look forward to your return.

10/10 Excellent

Veronica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brandy was super friendly and helpful when checking me in and the room was great!
Stayed 1 night in Sep 2023
Response from Margaret on 2 Oct 2023
Thank you for your kind words about Brandy, we have shared this with the entire team. We hope to see you on your next trip to the area.

8/10 Good

MARLYCE

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Margaret on 29 Aug 2023
Thank you for taking the time to leave feedback, we look forward to hosting your next trip in the Houston area.

8/10 Good

Joel

Stayed 1 night in Aug 2023
Response from Margaret on 29 Aug 2023
Thank you for the feedback, we look forward to your return.

10/10 Excellent

Aldora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Margaret on 29 Aug 2023
Thank you !

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast and staff
Stayed 7 nights in Jun 2023

8/10 Good

Amy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Hotel room and grounds were clean. Staff was friendly. Breakfast was delicious! The only bad thing was the smell of cigarette smoke in the halls and elevator, my husband smelled it in the room. The windows open in the hotel room so our assumption is that smokers open the windows and smoke in the rooms. Mexican restaurant directly across the street was fabulous!
Stayed 1 night in Jun 2023

10/10 Excellent

Mary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Mar 2023

10/10 Excellent

jeniffer

Travelled with group
Liked: Amenities, property conditions & facilities
The property was satisfactory for the time I stay; comfortable sleep good Breakfast easy location for the event Excellent customer service
Stayed 1 night in Feb 2023
Response from General Manager on 20 Feb 2023
Dear Jeniffer,Thank you for your kind words about your stay. We love knowing another guest left with a great experience. We look forward to seeing you again when your travel brings you back to the area.

8/10 Good

Brandon

Liked: Cleanliness, room comfort
Overnight Stay
We enjoyed our stay. The room was very nicely furnished. You do have to pay for parking ($6) but we knew that ahead of time. It wasn't mentioned when we were checking in. We would definitely stay again.
Stayed 1 night in Feb 2023
Response from General Manager on 15 Feb 2023
Thank you for your review of your stay. We love knowing another guest left with a great stay.

10/10 Excellent

Koamivi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Dec 2022
Response from General Manager on 11 Jan 2023
Thank you for your great review. We look forward to seeing you again soon.

6/10 Okay

Thomas

Travelled with family
The property and room were ok. The breakfast was ok. The staff were excellent. The parking charge of $6.00 per day is very lame.
Response from General Manager on 11 Jan 2023
I appreciate your review of your stay. I understand your frustrations with the parking. We have joined the rest of the hotels in a 3-mile radius to the medical center in charging parking. We hope to see you again soon.

6/10 Okay

Devin

Business traveller
Liked: Cleanliness, room comfort
Unresponsive
Asked front desk 3x (3 different days) to fix shower curtain rod. Told each time it would be done. Nothing done. Heartless dismissive apology upon checkout. They don’t care.
Stayed 4 nights in Oct 2022
Response from General Manager on 22 Oct 2022
Dear Valued Guest,I want to thank you for writing a review of your stay. After reading your review I cannot apologize enough that it was not up to your expectations. As the new General Manager of the property, I ensure you this is not our service. I understand your frustration with the matter and am working with my maintenance team on what exactly happened. This will not happen again, and I hope you decide to stay with us in the future.

6/10 Okay

Lori

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Needs an update
The hotel was older and could use an update. That is fine, but the carpet in the room was filthy with spots and sticky patches all over it. Would not walk around without shoes in it. Was a decent size, but again needed to be better maintained and cleaned.
Stayed 1 night in Oct 2022
Response from General Manager on 10 Oct 2022
Dear Valued Guest,I want to thank you for choosing the Residence Inn West University. After reading your comments I want to ensure you everything is being addressed. I am the new General Manager of the property as of a few weeks ago and we are making changes every day to become the best in the entire state. We hope you give us another chance.

2/10 Terrible

Matthew

Travelled with family, Business traveller
Disliked: Amenities
This hotel has now triple charged me for the same night stay. I have called the hotel repeatedly only to be ignored and dismissed despite clear receipts demonstrating their error. Shoddy fraudulent business practices.
Stayed 1 night in Aug 2022

6/10 Okay

Nathan

Travelled with family
Disliked: Cleanliness
no house keeping/clean up. We have to request everything we need, such as tower and conditioner. Breakfast is not good. We found live cockroach on the floor in our room
Stayed 4 nights in Aug 2022
Response from Allie on 23 Aug 2022
Thank you for staying with us. We are sorry to hear your stay was less than desirable. I have reviewed this incident with my front desk staff as a learning experience on how to improve. We strive to always provide a top-notch experience, however, there is always room for improvement. We hope you give us an opportunity to provide you with a better experience the next time you come to the area.

4/10 Poor

Lawrence

Travelled with family, Business traveller
Liked: Cleanliness
The bedroom was too small. The bed was too hard and creaked. The breakfast was inadequate.
Stayed 2 nights in Aug 2022
Response from Allie on 23 Aug 2022
Thank you for bringing your concerns to our attention. These matters will be further reviewed by our management team as we strive to provide quality lodging accommodations and excellent customer service to all our guests.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Always Good
Always a good stay, we call this our apartment in Houston.
Stayed 1 night in May 2022
Response from Allie on 2 Sept 2022
Thank you so much for choosing our hotel for your stay. We are delighted that we exceeded your expectations and hope we get to welcome you back on your next visit soon!

10/10 Excellent

Ferris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing everything is great
Stayed 2 nights in May 2022

6/10 Okay

Kerri L

Liked: Cleanliness, amenities, property conditions & facilities
Overall a decent place to stay. Maintenance response good be better along with follow through. When I have to open the toilet cover and push the bowl filler every time is not ok. Called and asked them to replace the float mechanism it was never done.
Stayed 3 nights in Apr 2022

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from General Manager on 12 Apr 2022
Thank you for the score, we hope you had a lovely time staying with us!

8/10 Good

laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from General Manager on 28 Feb 2022
Thank you for the score, we hope you had a lovely time staying with us!

10/10 Excellent

YOUGUI

Stayed 2 nights in Dec 2021
Response from General Manager on 16 Feb 2022
Thank you for your stay!

10/10 Excellent

Tonya

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay
Stayed 8 nights in Dec 2021
Response from General Manager on 16 Feb 2022
We appreciate you sharing your feedback and hope we have the opportunity to host you again in the future!

8/10 Good

Rohinton, salt lake city

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air filtration needs to improve. All Queen beds only ( I prefer a king) . Other than that, nice, quiet, full kitchen and living room, TV and appliances all worked great.
Stayed 2 nights in Dec 2021
Response from General Manager on 16 Feb 2022
Thank you for your stay!

10/10 Excellent

Perla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you! We enjoyed our stay. All the plates and utensils were in the dishwasher and it took us a while to figure that out.
Stayed 5 nights in Dec 2021
Response from General Manager on 16 Feb 2022
We appreciate you sharing your feedback and hope we have the opportunity to host you again in the future!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
The stay here was excellent…The entire staff was friendly and have great attitudes…I will book here again…😊
Stayed 3 nights in Dec 2021
Response from General Manager on 16 Dec 2021
Thank you so much for choosing our hotel for your stay. We are delighted that we exceeded your expectations and hope we get to welcome you back on your next visit soon!

10/10 Excellent

Roland

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
NO HAIR DRIER
Stayed 1 night in Dec 2021
Response from General Manager on 16 Dec 2021
Apologies for the issues you experienced. Thank you for your valuable feedback.