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Reviews of Regency Inn & Suites

2.5 out of 5
Regency Inn & Suites
7700 Will Clayton Parkway, Humble, TX

Reviews

7.2

Good

Rating 10 - Excellent. 19 out of 70 reviews" "
Rating 8 - Good. 28 out of 70 reviews" "
Rating 6 - Okay. 7 out of 70 reviews" "
Rating 4 - Poor. 8 out of 70 reviews" "
Rating 2 - Terrible. 8 out of 70 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

4.6/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

barry

Travelled with group
Disliked: Staff & service, amenities
The lady try to make me pay More on my 3rd day While im looking at the price
Stayed 1 night in May 2023
Response from Anthony on 16 May 2023
I am sorry. It might be misunderstood, you want room with Jacuzzi that obviously cost more. That's the reason she told you to pay additional charge for Jacuzzi. Just refresh you booked regular room online not Jacuzzi.

8/10 Good

barry

Stayed 1 night in May 2023

10/10 Excellent

barry

Stayed 1 night in May 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness
Room was clean. Had just the basics. No tray in the shower so everything had to be set on the floor. No place to get or make coffee or ice. It was okay if you just wanted a bed for the night.
Stayed 1 night in May 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Robert

Travelled with partner
💪😇
Stayed 1 night in Jul 2022

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Ok to sleep
We're excited to see that we had a jacuzzi in our room! Not so excited when we realized it didn't work. Call the front desk to ask for instructions on how to make it work and was told it was broken.
Stayed 1 night in Jun 2022

6/10 Okay

Dana Leeza

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice business stay!
Stayed 1 night in Oct 2021

2/10 Terrible

Mildred

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

2/10 Terrible

Tyree, Jefferson

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Theses people are the worst I dealt with in a long time especially during a time in need. After going through hurricane Ida. This place refused to give me a room knowing that they take the fema registration. Then when my registration goes through he tried making me pay for the room. While smiling and laughing at me because I was being so polite. So after I figured out the bad vibe he throws my paper and tell me find somewhere to stay. Like wow so I picked my paper up and left thank god I did. I hear they have bed bugs and insects in there room. The place looks dirty. Also I told them I had someone that’s pregnant and I need a non smoking room. He told you get I give you. At that moment it was time to go. I’ll never book or even look up a hotel with this name and btw this was in Houston Texas the day after hurricane Ida. Sad place very bad experience for black and white people there smh
Stayed 4 nights in Sep 2021

4/10 Poor

Myranika

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Red ants in bed water leaks in kitchen Area I believe coming from the tub when u take shower
Stayed 2 nights in Aug 2021

10/10 Excellent

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Clan and confortable
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
NOTHING
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rooms open on to the parking lot, not into interior hallways. This presents security and noise issues. Also, I was not expecting a heart-shaped jacuzzi in the room.
Stayed 1 night in Jun 2021

8/10 Good

Cassidi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jacuzzi
The jacuzzi is so big. This room is really nice actually and has a full kitchenette.
Stayed 1 night in May 2021
Response from Anthony on 1 Jun 2021
Thank You

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021
Response from Anthony on 1 Jun 2021
Thank you...

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
It will work
It was decent for the price.
Stayed 1 night in Mar 2021
Response from Anthony on 1 Jun 2021
Thank you

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
I really liked the decor in the rooms. Very comfortable stay.
Stayed 1 night in Apr 2021
Response from Anthony on 1 Jun 2021
Thank You.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These people charged me twice for one night, this was 2 months ago. Expedia has contacted them 3 times but the manager is never there and never returns my calls or Expedia’s. They are thieves making me have to fight to get my money back. There was marijuana all over the table when I walked into my room, the front desk lady is rude and this place has bed bugs from other reviews I’ve read. I was too scared to look but would not recommend anyone stay here.
Stayed 1 night in Feb 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Southern Hospitality
The staff was very sweet and understanding and helped me out alot!
Stayed 1 night in Feb 2021
Response from Anthony on 13 Mar 2021
Thank you very much for staying with us.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Somewhat disappointed.
The stay was ok. Even though they were told how many people were coming there were not enough towels in the room and we had to go to the front desk to get more. The breakfast left a lot to be desired so we had to go shopping to get breakfast food for the next day.
Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities
I was able to get a room quickly on the day-of, which was much appreciated. However, once I got in the room I understood why. The room was generally very dirty and when I went to shower a dead bug fell out of my towel.
Stayed 1 night in Sep 2019
Response from Anthony on 26 Sept 2019
Sorry for your inconvienance, we try to improve next time.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable for 4 nights very easy check with reservations
Stayed 4 nights in Apr 2019
Response from Anthony on 5 Jun 2019
Thanks

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
It was a great stay and great service
Stayed 1 night in Mar 2019
Response from Anthony on 27 Mar 2019
Thank you very much for staying with us

2/10 Terrible

Verified traveller

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Blood and rodent droppings on the pull out bed, smelled like smoke, a/c made a rattling noise, what else to be expected @ 50 bucks a night.
Stayed 1 night in Feb 2019
Response from Anthony on 26 Feb 2019
Sorry to heard your problem, we take care and made certain changes to solve the problem.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Anthony on 1 Apr 2019
thank you very much for staying with us.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2019
Response from Anthony on 5 Feb 2019
Thank you very much for staying with us and happy to serve you in future.

8/10 Good

Verified traveller

Liked: Room comfort
Big room, close to airport, good value for price.
Stayed 2 nights in Jan 2019
Response from Anthony on 15 Jan 2019
Thank you for your review and staying with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in and check-out process, room was lovely and comfortable! Fast wi-fi, great TV, close to the airport and an easy Uber ride into the downtown Houston area!
Stayed 6 nights in Dec 2018
Response from Anthony on 15 Jan 2019
Thank you for staying with us.

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for nice stay!!!
Stayed 1 night in Dec 2018
Response from Anthony on 15 Jan 2019
Thank you for staying with us.

8/10 Good

Ramiro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Sherry

Liked: Cleanliness, staff & service
Our room was quite large and was equipped with a rather large refrigerator and microwave which was nice. My only complaint would be that they left the air conditioning off in the room which made it feel like a sauna with a musty smell when we entered. Due to its size, it took over 12 hours to actually cool it down. Also, the water never got above a tepid temperature which made it unpleasant for taking a shower.
Stayed 2 nights in Jul 2018
Response from Anthony on 24 Jul 2018
Thank you for staying at Regency Inn & Suites. Sorry for Hot water problem, We are going to take proper action and fix the problem. See you next time as hotel guest.

8/10 Good

Donajean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The man at the front desk was so helpful when our principal room smelled like smoke. He gave us another better room quickly.
Stayed 1 night in Jun 2018
Response from Anthony on 24 Jul 2018
Thank you for staying at Regency Inn & Suites

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
large room, walk in shower
I must have gotten the suite. Lots of room. Nice, tiled walk in shower. Only draw back was the noise from the busy street.
Stayed 2 nights in Apr 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Room was dirty. Shower head didn’t work right. People outside throughout the night. Felt extremely uncomfortable. Not worth the money
Stayed 1 night in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Staff
I arrived pretty late after a crazy day of losing my other hotel reservation. I found this hotel and at check in the hotel staff was very friendly reassuring.
Stayed 1 night in Oct 2017

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!!
Stayed 4 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Bowl weekend stay
We were in Houston for the Super Bowl. So we didn't have much of a choice for the few hotels available for the Super Bowl weekend. There wasn't much desirable about this place.

10/10 Excellent

wendy, humble

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Working in town
I love this place stayed here 3 different times an owners are great it's clean has fridge stove sink very clean '

8/10 Good

Verified traveller

Liked: Room comfort

6/10 Okay

Verified traveller

Disliked: Room comfort
Nice room
The only thing was the bed was a little to hard for my comfort would of liked it a little softer

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice owners and clean comfy room

8/10 Good

José, El Paso, TX

Liked: Staff & service, property conditions & facilities
Nice hotel, close to relatives.
Some of the problems we had with this hotel: no continental breakfast as advertised included; no coffee maker in room; even though there were four in our party, we kept getting only two or three towels, we had to keep asking for additional towels in the mornings.

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the stay, like the kitchenette, it was wonderful to cook. When i was in need they provided. No problem. The bed was really hard but we survived

6/10 Okay

Mark

Liked: Cleanliness
Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekend trip for travel softball, close to the fields, stay was great. would stay again