Superior Room, 1 King Bed, Non Smoking (Larger Room) | In-room safe, blackout curtains, free WiFi, bed sheets
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Reviews of Red Roof Inn Houston - Westchase

2 out of 5
Red Roof Inn Houston - Westchase
2960 West Sam Houston Parkway S, Houston, TX

Reviews

6.0
Rating 10 - Excellent. 222 out of 1000 reviews" "
Rating 8 - Good. 208 out of 1000 reviews" "
Rating 6 - Okay. 174 out of 1000 reviews" "
Rating 4 - Poor. 122 out of 1000 reviews" "
Rating 2 - Terrible. 274 out of 1000 reviews" "

6.2/10

Cleanliness

6.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Predrag

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible, cockroaches, broken sink, tv doesn’t work, internet was bad, stunk of cigarettes and weed, mould in bathroom and on ceiling, rude receptionists, broken dresser, no iron
Response from Jb on 31 Dec 2022
Thanks for sharing your concerns. We apologize for your experience, and will take the appropriate measures to ensure our rooms are impeccable. If at any time you wish to bring something to our attention, please notify our staff, and we'll do all we can to ensure your stay is a comfortable one.

2/10 Terrible

Sara

Stayed 1 night in Dec 2022
Response from Jb on 31 Dec 2022
Thanks for staying with us. We'd love to earn your 10 star rating!

2/10 Terrible

Derelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst stay ever! So dirty and unclean. Bed dirty, curtains dirty, everything dirty.

2/10 Terrible

Amanda

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
I was asked Multiple times if I want to buy drugs when I would get to the room at night and the Ceiling in the bathroom with coming down there were stains on the sheets when you remove the top cover . There were dogs running around the parking lot with no leash and no owner when I would ask to step in the front desk about a certain situation they were threaten to kick me out and cancel my reservation until we would apologize for the mistake on my reservation I made on line ..All in all it was a very unprofessional uncomfortable stay with the red roof
Response from Jb on 31 Dec 2022
Hi Amanda, Thanks for letting us know about your experience. It seems this was not your expectations nor ours. This will be forwarded to management to take the necessary actions.

2/10 Terrible

Amanda

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Staff & service
When I check in I pay with my Dept card and had no problem then I went to the front desk a few days later to extend my stay they African American lady at the front desk look at my card and she Through the card back at me with a hostile manner and said “yall people need to get a card with your name on it “ I can’t take this card.But it was the same card I check in with I told her ok u don’t have to get a attitude.she replied “I’ll kick u out right now and u can leave “ I told her that not necessary and I will pay in cash so made a reservation in the morning on line paid in full to stay a few extra nights and the She same lady from the front desk disrespectful came to the door says to my husband we have to get out. I was at work and my husband calls me says they made him pay in cash for the extra nights .So when I called her to confirm my reservation I made was paid all ready earlier that morning on line .He raised her voice saying there no reservation.when I asked her to double check for me.she told me there was no reservation.then she check and saw there was a reservation.she said it was not there before and made it seem like it was my fault.and to tell my husband to go get his money back that she made my husband pay.I asked her name she got a attitude and said I don’t need to know her name and she canceling my reservation and I can leave and hung up on me.Went to the room and told my husband she canceling my reservation said we had tomany dogs made my husband apologize
Response from Jb on 31 Dec 2022
Thanks Amanda,We'll look into this.

2/10 Terrible

Alan

Stayed 1 night in Nov 2022

2/10 Terrible

Bondretta, Needville

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bad and terrible attitude from the front desk lady b----. She tried to buck me , and have her whole family in the lobby as she screams the paying customers business out in front of everyone while they are on the phone with there boss I have never been so discussed and imbarressed with the performance that she gave for her friends and family. This place is low grade and she needs to be removed before they get hit with a lawsuit. I wanted to be there a week but after that .... There is no way I would pay to stay there again ... What I want isa refund.
Stayed 1 night in Oct 2022
Response from manager on 26 Oct 2022
Thank you for your feedback

2/10 Terrible

Erin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was rude. Theybsent me to a room that was not clean. The floors were dirty. There was a drug deal happening as i got off of the elevator. They should reconsider who runs this place. Its absolutely terrible.
Stayed 1 night in Oct 2022
Response from manager on 26 Oct 2022
Thank you for your feedback

10/10 Excellent

Rae

Travelled with family
Liked: Cleanliness, staff & service, room comfort
It was clean, nice people, quiet, the elevator needs help and they should make the front a little more obvious it's the entrance but, it was good.
Stayed 1 night in Oct 2022
Response from manager on 26 Oct 2022
Thank you for your feedback

10/10 Excellent

Thomas

Stayed 1 night in Sep 2022

2/10 Terrible

Van

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty, dirty,
Stayed 1 night in Sep 2022
Response from manager on 26 Oct 2022
Thank you for your feedback

10/10 Excellent

Regae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Nichelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from MANAGER on 23 Sept 2022
THANK YOU FOR THE FEEDBACK

2/10 Terrible

Erica

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we got there it was dirty and not clean
Stayed 2 nights in Sep 2022
Response from MANAGER on 23 Sept 2022
THANK YOU FOR THE FEEDBACK

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My children made it there before me and Chester would not allow them to check in. I ended up calling hotels.com to put the hotel in my daughters name. Upon arriving to the room(338) I found holes in every wall(big enough for rats), ac not cold, I did observe a roach running across the floor in the bathroom after I arrived. Went down to front desk after calling and Lester-or Chester(whichever his name) stated that he can cancel our reservation and we go elsewhere because that is the 2nd issue we had since we’ve came. I want my money back because I ended up staying somewhere else. That place is not livable and needs to be shut down
Stayed 1 night in Sep 2022
Response from manager on 26 Oct 2022
Thank you for your feedback

10/10 Excellent

Hin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you.
Stayed 1 night in Sep 2022
Response from manager on 26 Oct 2022
Thank you for your feedback

10/10 Excellent

Biolife

Stayed 1 night in Sep 2022
Response from MANAGER on 8 Sept 2022
THANK YOU FOR THE FEEDBACK

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from manager on 29 Aug 2022
thank you for the feedback

2/10 Terrible

Kassandra

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came in at 3pm, several people waiting in lobby. No rooms were ready. Waited until 4:15pm. Lady at front desk was rude. Room had broken bathroom door. There was a syringe outside in the parking lot next to where we parked. Room floor looks like it hadn’t been swept. Wouldn’t stay here again.
Stayed 1 night in Aug 2022
Response from manager on 21 Aug 2022
Thank you for the feedback

8/10 Good

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from JB on 9 Aug 2022
Thank you for staying with us Elizabeth! We appreciate you, our guest; and, we look forward to seeing you again soon!

2/10 Terrible

Manuel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the most terrible experince, all the hotel smells to marihuana, all other guests was smoking marihuana, the room was all painted with gangs simbols, many people out side selling things, many of the other guests has anckle bracelet of jail, it is a dangerous place.
Stayed 2 nights in Jul 2022

2/10 Terrible

Breeyanna

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

2/10 Terrible

Jeremy

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here if you have other options!!!
This was quite possibly the worst stay that I have ever had booking hotels on this site/app. I was in room 101 and let me tell you the room was absolutely DISGUSTING! There were the brownish/black marks all over the ceiling in different areas (they reminded me dried blood spots and they almost looked like blood spatter from a gun shot). The bath tub was filthy. The air conditioner constantly leaked on the floor and this was not a new problem, because the linoleum started buckling under the air conditioner from the constant drip. The built in dresser drawers were all broken, i mean i was just so uncomfortable just because of the filth. Then lets talk about all the people hanging around outside. My door was near an emergency stairwell and there was actually a guy standing near the door to that stairwell whom looked homeless, but he was actually smoking a CRACK PIPE in the corner! The area near that emergency stairwell door was like the gathering area, there were a number of people congregating near there and not to mention every time that door closed, it would slam hard and i could clearly hear it in my room. At one point, around 630 in the morning, i could clearly hear the sounds of people having sex in that stairwell. This was a terrible stay and i couldnt be paid to stay here again. This motel definitely needs some new management or tighter security or something because i thought i had stepped into the twilight zone of filth and homeless crack heads.
Stayed 1 night in Jul 2022

6/10 Okay

Warner

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Shady stay at Red Roof Inn
The location was kind of shady there were always people outside. In my room the in the bathroom there was a huge crack about an inch wide across the ceiling.
Stayed 2 nights in Jul 2022
Response from JB on 31 Jul 2022
Hi Warner, Thanks for staying with us and letting us know about your stay. Our management team has been notified and has been addressed with our on-site maintenance and security teams. We look forward to seeing you again soon!

2/10 Terrible

Danelia

Disliked: Property conditions & facilities
Just don't do it
Absolutely horrific!!! The ac did not work and they didn't have another to switch me rooms. It was hot and humid in the room. I had a small child and dog and they were miserable. They put me next to a stairwell where the door would slam anyone came in and out. The shower was disgusting the sheets and pillowcases had mysterious stains. Ugh never again.
Stayed 1 night in Jul 2022
Response from JB on 31 Jul 2022
Hi Daniella, Sorry to hear about your experience. Our front desk team is empowered to do what is necessary to ensure our guests are not only satisfied, but impressed with their stay. We've brought this to our managements attention, and have taken appropriate action to prevent this from occurring in the future.

6/10 Okay

Heavenly

Travelled with group
Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2022
Response from JB on 31 Jul 2022
Thanks for staying with us!

4/10 Poor

Marlon

Travelled with pets
Disliked: Staff & service, amenities, property conditions & facilities
How rude the staff was how dirty the grounds were
Stayed 1 night in Jul 2022
Response from JB on 31 Jul 2022
Hi Marlon, Our apologies regarding your experience. We have taken follow-up actions to ensure your concerns are addressed.

8/10 Good

Dianita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022

2/10 Terrible

Anthony

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Terrible people and place
Terrible people and management
Stayed 1 night in Jul 2022
Response from JB on 31 Jul 2022
Good Afternoon Anthony, We're always striving to improve, and welcome any suggestions from our guests who contact inn management directly.

2/10 Terrible

STEVEN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from jb on 30 Jun 2022
Thanks.

4/10 Poor

mike

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Entire place smelled like pot. TV, no local stations... only TV was with apps like pluto, etc., and it was hard to navigate the menu system (I'm an engineer). Get what you pay for.
Stayed 1 night in May 2022
Response from jb on 30 Jun 2022
Hi Mike, Thanks for staying with us. We trust our on-site security and 24 hour staff members were able to resolve any questions or concerns brought to their attention.

6/10 Okay

JOSHUA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022
Response from jb on 30 Jun 2022
Thanks Joshua.

2/10 Terrible

Tazuko

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience - nearly left right away
Room was dirty and many things should have been painted and not fit for use - look at pictures. TV was set so that you have to sit on ceiling to see it! Pic explanations - and we have more. 1. This chair is disgusting. 2. TV is pointing to ceiling and impossible to change. 3. Shelf upper bracket is missing screw and hanging away from wall. 4. Red chair is scratched and many cigarettes burns on it. 5. Microwave with cigarette burns on it and looks dirty. 6. Bathtub is dirty with cigarette burns on it and mildew. 7. This garbage was already in room when we got in. Floors were not cleaned. And I have 3 bite marks after spending the night there. No cups in morning to get coffee and cups were so small. Also a big pit boxer dog was barking at me in morning in lobby and I was scared to go to the hotel employees behind the counter. Urine smell was a big problem in stairs. And the lobby and our room smelled like cigarette smoke. Our windows in room could not be opened, and the room smelled bad, more than just cigarette smoke. Nearly all counters were dirty - some with marks that we could not clean.
Stayed 1 night in May 2022
Response from jb on 30 Jun 2022
Thanks for letting us know about your stay. Management has been notified and has taken the appropriate measures. Our desk is staffed around the clock to ensure your stay is comfortable; and, they're empowered to offer you an alternate room should your current one not meet expectations.

2/10 Terrible

yafen

Stayed 2 nights in May 2022

2/10 Terrible

Luis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left the hotel last night around 10pm due to a murder that happened right outside our window. We heard gunshots and we did not know what was happening until we saw cops rushing into the hotel parking lot. We asked the front desk for a refund so we could leave and get a hotel somewhere else, but the hotel staff was extremely rude and started raising their voice at my wife. My wife told them that there was no need for attitude and she started recording the interaction because all we were asking for was a refund or a phone number. This has been the worst hotel stay we have ever had. We have tried contacting the hotel and we have not received any assistance.
Stayed 1 night in May 2022
Response from jb on 30 Jun 2022
Thanks Luis, None of our guests were involved in this unfortunate event, rather the perpetrators illegally came onto our property and the authorities were called immediately. Our staff and onsite security took prompt action to ensure the safety of our guests. Those responsible have been apprehended.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from jb on 30 Jun 2022
Thanks Cindy

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Didn't like the fact that a lot of working girls of the night stay inn that hotel.
Stayed 1 night in May 2022
Response from JB on 19 May 2022
Thanks Jorge, We encourage our staff and guests to report any suspicious activity so we have the opportunity to take the appropriate action.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
GARBAGE!!
Stayed 1 night in May 2022
Response from Jb on 19 May 2022
Many of our guests love staying with us for our clean, comfortable rooms and the friendly staff.

4/10 Poor

Tomi

Disliked: Staff & service, amenities
On my arrival to the property on 05.01.22, by 2pm, ( i was informed online that i could check in by 1pm , instead of 3pm), i met a light skinned receptionist with no name tag and showed her the mail.she was so uncorporative & stated that rooms are being cleaned up. I waited till 3 .30pm, waited for another 20mins for her to hand over to the other black receptionist. I even requested for a refund and she says she was ready to refund the money. Eventually, she gave me an handicap room because all other rooms were still being cleaned up.
Stayed 1 night in May 2022
Response from Jb on 19 May 2022
Thanks Tomi, We try to do all we can to accommodate our guest's reservation needs. There are times where our property is sold out the night before and we call in extra staff to help make sure our rooms are immaculate for your arrival. Our apologies for any inconvenience this may have caused.

2/10 Terrible

Lizaya

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t feel safe.dirty. Guy knocking and checking door handles
Stayed 1 night in Apr 2022
Response from jb on 3 May 2022
Thanks for letting us know. We'd love to hear how our staff and on site security took care of your concerns.

2/10 Terrible

sonya

Stayed 1 night in Apr 2022
Response from jb on 3 May 2022
Thanks

10/10 Excellent

Chidi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2022
Response from jb on 3 May 2022
Thank you for staying with us! We look forward to seeing you again!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay with Red Roof Inn Westchase was good, the staff took care of us and housekeeping did an excellent job
Stayed 2 nights in Apr 2022
Response from jb on 4 May 2022
Thanks Christopher, We appreciate your visit and for taking a moment to let us know about your stay. We look forward to serving you on your future visits.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Jb on 19 May 2022
Thank you Elizabeth!

2/10 Terrible

Damarcus

Stayed 1 night in Apr 2022
Response from Jb on 19 May 2022
Ok

4/10 Poor

Modesty

Travelled with pets
Disliked: Amenities
A lot of homeless people walking around. Very unsafe area It was nice that they let our pet stay.
Stayed 1 night in Apr 2022
Response from jb on 4 May 2022
Thanks for visiting. At Red Roof Inns Houston Westchase our team strives to make your stay the best it can be. Our desk is staffed around the clock to assist our guests with any questions or concerns they may have.

2/10 Terrible

Cynthia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not safe at all, it was more like a place where people was doing their street busy out of. I was scared to stay there guys fighting outside my door. Never will I stay there again. Covers where so nasty, I didn’t use them went and bought my own blankets
Stayed 1 night in Apr 2022
Response from jb on 4 May 2022
Thanks for letting us know about your stay. Our desk is staffed around the clock to handle any questions or concerns our guests may have.

6/10 Okay

Asia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Where’s the phone?
Upon walking in to check in, the smell of cigarette smoke was VERY STRONG in the lobby. No one was at the desk. When the gentleman came up, he was very polite. I asked about a nonsmoking room and a restaurant nearby, he gave a good review on it. When we came back after dinner, it smelled like marijuana in the lobby. Get in the room, there was no towels. I was going to call down to the front desk for some but there was NO PHONE IN THE ROOM. I’ve been in crappier hotels with phones. The water pressure in the shower was terrible. At least the bed was comfortable.
Stayed 1 night in Apr 2022
Response from jb on 4 May 2022
Thanks for letting us know about your stay. We will bring this to the attention of management and our local HPD officer that stops by each night to coordinate with our on-site security. We have since replaced our boilers with new, updated models.

2/10 Terrible

Brandy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from jb on 4 May 2022
Thanks for visiting!