Mini-fridge, microwave

Reviews of OYO Hotel Houston Katy Freeway

2.5 out of 5
OYO Hotel Houston Katy Freeway
14833 Katy Fwy, Houston, TX

Reviews

4.6
Rating 10 - Excellent. 96 out of 943 reviews" "
Rating 8 - Good. 130 out of 943 reviews" "
Rating 6 - Okay. 125 out of 943 reviews" "
Rating 4 - Poor. 144 out of 943 reviews" "
Rating 2 - Terrible. 448 out of 943 reviews" "

4.6/10

Cleanliness

5.6/10

Staff & service

3.8/10

Amenities

4.4/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

4/10 Poor

Korkut

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty,.there was bugs around, AC and fridge was moldy. A lot noise in the middle of night too
Stayed 2 nights in Mar 2024

2/10 Terrible

Leonel, Port arthur

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Joselyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I do not recommend this place! I felt unsafe and the place was dirty. I found food in the fridge when I got there. There was people talking and making so much noise all night! And no refunds!!!!!! It was horrible!!
Stayed 6 nights in Feb 2024

2/10 Terrible

ramya

Stayed 3 nights in Feb 2024

2/10 Terrible

Sequoyah

Disliked: Cleanliness, staff & service
Management does not handle issues, had no hot water, roaches, no trash can and management didn’t do anything about it

2/10 Terrible

kobeli

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Ralph

Stayed 2 nights in Jan 2024

2/10 Terrible

Randi

Disliked: Cleanliness, staff & service, property conditions & facilities
No heat
Stayed 6 nights in Jan 2024

2/10 Terrible

Krystle

Stayed 4 nights in Jan 2024

2/10 Terrible

Santos

Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Only cash deposit
ONLY ACCEPTS CASH DEPOSITS, could not pay my deposit because they only take cash.
Stayed 1 night in Dec 2023

2/10 Terrible

Christopher Ryan

2/10 Terrible

Amina

Stayed 3 nights in Dec 2023

2/10 Terrible

Dean

Disliked: Staff & service
Beware - the extra $$ you pay at the property they want in CASH. In the app it says nothing about that. To top it off, they don’t even know where the nearest ATM is. I was tired and frustrated and just wanted to lay down. I ate the non-refundable charge and went to the hotel just down the street
Stayed 1 night in Nov 2023

2/10 Terrible

Mario Cesar Figueroa

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room too dirty bad smelling bathtube brken bed in very bad conditions I general everything was nasty
Stayed 1 night in Nov 2023
Response from Tim on 22 Jan 2024
Hi, Mario! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else please contact us. Regards, Tim

2/10 Terrible

Zachary

Stayed 1 night in Nov 2023

2/10 Terrible

Jose

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty and area was terrible.
Stayed 1 night in Nov 2023

2/10 Terrible

Marvin

Stayed 2 nights in Nov 2023

2/10 Terrible

Kaung

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience.
Stayed 3 nights in Sep 2023

2/10 Terrible

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wild…
Stayed 1 night in Oct 2023

8/10 Good

Maxcell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property was quit and I had not problems entering or existing the premises when I had to go to and from work.
Stayed 1 night in Sep 2023

2/10 Terrible

Guillermo

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the room i got was dirty & it had roaches all over! i couldn’t even sleep because they got on the bed & i was scared they would crawl on me while i was asleep.
Stayed 1 night in Oct 2023

4/10 Poor

Rodney

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not happy.
Bed bugs! You can see light at the bottom of the door which bugs were free to enter the room. Worse was the smell. I suppose to have a smoke free room but you could smell smoke.
Stayed 5 nights in Oct 2023

2/10 Terrible

Sara

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel experience I've ever had
Right when we pulled up there were multiple men just loitering. Some were beyond drunk. It felt very unsafe. The rooms had multiple roaches, beds were damp and had stains. Safely lock for door was broken and just laying on the floor. Outside and rooms very unkept. Felt unsafe staying there with my children. Definitely worst hotel experience I've ever had.
Stayed 1 night in Oct 2023

4/10 Poor

micaela

Stayed 2 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get better Help , stop stealing people's money
Never stay here ,they need to train their staff...they are lazy ..rude ..and they just sits around while the phone was ringing...they just sat there and talked while the phone w were ringing...they were more worried about stocking up on the chips and drinks .I would not recommend this place at all ...
Stayed 2 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Guest! We regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Eva

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Chris! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Roy

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Roy! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Eva

2/10 Terrible

ANTHONY

Travelled with group
Disliked: Staff & service, property conditions & facilities
Bad costumer service.
Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Anthony! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Eva

8/10 Good

Yaritza

Stayed 1 night in Sep 2023
Response from Eva on 13 Oct 2023
Hi, Yaritza! Your kind words of appreciation always motivate us to serve you even better than before. Stay connected with us and we will put in our continuous efforts to retain this love. Wish you an amazing day ahead. Regards, Eva

2/10 Terrible

Mark

Business traveller
Stayed 8 nights in Aug 2023

2/10 Terrible

Nick

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a trap spot don't go
Stayed 4 nights in Aug 2023
Response from Joey on 11 Sept 2023
Hi, Nick! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Joey

4/10 Poor

Ricardo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for!
You get what you pay for, not many amenities and some rooms have fridge and microwave some don’t. Most rooms have wholes in the wall. It’s definitely a place to lay your head for cheap.
Stayed 3 nights in Sep 2023
Response from Eva on 11 Sept 2023
Sorry for the hassle you faced, Ricardo! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Eva

4/10 Poor

Loteto

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023
Response from Noah on 11 Sept 2023
Hi, Loteto! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Noah

2/10 Terrible

Elizabeth CNLG

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As soon As we checked in we were met by people who tried to but our shower to get inside.. we didn't even unpack yet we just parked .. tried to tell the manager but they didn't do anything but keep my money. Will never go back here, such false advertisements 😒 smh
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Elizabeth! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Eva

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach's , prostitutes, dope fiends, dirty rooms, no amenities, out dated a hard beds, old dirty sheets and blankets, no elevator for 2nd or 3rd floor, cash only deposit, homeless ppl sleep and walking around hotel in stairwell
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Isaac! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

2/10 Terrible

gary

They overbooked the rooms and I had to go to another motel. There were a lot of drugs and ex-cons staying there!!
Stayed 1 night in Aug 2023
Response from Joey on 11 Sept 2023
Sorry for the unpleasant experience you had with us, Gary! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Joey

2/10 Terrible

Todd

Travelled with partner
Disliked: Amenities
Cash deposit required upon arrival The ghetto of all ghettos.
Stayed 1 night in Aug 2023
Response from Eva on 11 Sept 2023
Hi, Todd! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

2/10 Terrible

Jackie

Stayed 1 night in Aug 2023
Response from Joey on 11 Sept 2023
We are sorry to hear about your experience, Jackie! Being a visitor, we expect everything is perfect. Do not worry, we have shared the feedback to our relevant team immediately to rectify the issue. We hope to serve you better in the future. Regards, Joey

2/10 Terrible

Anatasia

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Eva on 11 Sept 2023
Hi, Anatasia! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

luis

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible hotel, do not stay here
Stayed 1 night in Jul 2023
Response from Joey on 11 Sept 2023
We are sorry for the inconvenience, Luis! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Joey

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Scary outside but..better then expected!
The outside is scary to be honest! At check-in the office was locked and the area by the window had no AC so after waiting in line was extremely HOT! The room was large and clean. One of my towels was either stained really bad or dirty, didn't use it. No room service until you leave so the maids never showed up when I was there? I did not leave my room after dark! Yes, that's why!!
Stayed 3 nights in Jul 2023
Response from Maria on 29 Jul 2023
Hey! Thank you so much for the positive rating and for taking your valuable time to share the review with us. We are going to try to make sure your future visits are nothing less than perfect. Have a wonderful day ahead. Regards, Maria

2/10 Terrible

Armando

Disliked: Cleanliness, property conditions & facilities
The entire area is a run down place!
Stayed 1 night in Jul 2023
Response from Barbara on 29 Jul 2023
Hi, Armando! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

2/10 Terrible

Nelson

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible experience, rooms dirty, no wifi, seems like a dump of a hotel, probably stolen pictures because the property doesn’t look at all like the photos here, I was reading other reviews and they all say this place is bad as it can be. Lost money, had to book at another place, they don’t refund because when you book online they “check you in” right away before you arrive so can’t do anything about it. Called Expedia but they where of no help to get a refund, don’t book, pay another 10 bucks and stay somewhere better, even at a bus stop street under a bridge might be better
Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Sincere Apologies, Nelson! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

2/10 Terrible

Carlos

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Dirty, unsafe, unorganized, unprofessional 100%, horrible experience, it looks nothing like in the pictures, I will never ever choose this place or recommend it at all. Please Hotel.com send an inspector to this hotel, it shouldn't be in your network.
Stayed 2 nights in Jun 2023
Response from Ava on 5 Jul 2023
Hi, Carlos! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

4/10 Poor

NATIONS

Stayed 2 nights in Jun 2023
Response from Rosy on 26 Jun 2023
Sorry for the unpleasant experience you had with us. Nation! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Rosy

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I SLEPT IN MY CAR FOR 2 DAYS BC OF OYO AND THEIR HORRIBLE STAFF SLEEPING IN THE JOB AND WHEN I ASKED TO LEAVE BC OF IT THEY MAKE IT SEEM LIKE ITS BC OF A DEPOSIT.
Stayed 2 nights in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Crystal! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Ava

2/10 Terrible

Katie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Showed up after verifying reservation that morning got there and they did not have the room we reserved. We did not end up staying there also pictures do not show how run down the property is
Stayed 2 nights in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Katie! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Ava

2/10 Terrible

Eloy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was OK entrance smelled like under arms not enough towels in the room was Roger infested beds are hard had a ghetto atmosphere felt unsafe.
Stayed 2 nights in Jun 2023
Response from Ava on 21 Jun 2023
Hi, Eloy! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities
Roach motel
Stayed 3 nights in Mar 2023
Response from Barbara on 18 May 2023
Hi, Thomas! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara