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Reviews of Motel 6 Houston, TX - Spring

2 out of 5
Motel 6 Houston, TX - Spring
415 Farm to Market 1960, Houston, TX

Reviews

6.0
Rating 10 - Excellent. 72 out of 328 reviews" "
Rating 8 - Good. 66 out of 328 reviews" "
Rating 6 - Okay. 56 out of 328 reviews" "
Rating 4 - Poor. 42 out of 328 reviews" "
Rating 2 - Terrible. 92 out of 328 reviews" "

6.2/10

Cleanliness

7.0/10

Staff & service

4.6/10

Amenities

5.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Terrible

Melisa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in some cheap hotels before, but have never felt the need to leave like I did with this one. The smell was the first thing I noticed. Strong urine odour in the room, so I checked the air conditioner/heater, and there was mould through it and it appeared that someone had peed in it. There were brown stains all over the wall including some spots of dried blood. There were clumps of hair on the floor as if someone had gotten a haircut but didn't sleep the edges. Many hairs in the sheets and I don't even want to think about how dirty the mattress cover was (I was too afraid to look at the mattress itself). We quickly left and went to another hotel nearby. The staff member at the front desk didn't even seem surprised. He had just arrived on shift to an empty front desk as apparently his colleague (who had checked us in) had just left before he arrived. He was nice enough but the person who checked us in barely said a word and walked away when we were trying to ask a question about having something delivered. I glanced into the room that was supposed to be the gym but it was just pieces of equipment scattered around with tape around them (not operational). Would give less than 0 if it was possible.
Response from Nancy Y. on 19 Mar 2024
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Aamina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very unprofessional, and Rude and disrespectful
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 12 Mar 2024
Hi Aamina,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Helen

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Muy mal, cucarachas por toda la habitación muertas. Mucho mal olor a cigarros y a sucio en los cuartos al punto q m hizo vomitar. Había caca de perro en el front desk y no la limpiaron jamás. No lo recomiendo el peor q m he hospedado en la vida
Stayed 1 night in Jan 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Helen,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Anthony

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Customer service is great. But the building is not very well taken care of. The pool was very nasty and green. The elevator smelled like urine. Found a used bar of soap in my room. Didnt stay the whole night.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 14 Feb 2024
Hi Anthony,We appreciate you recognizing our excellent service, though it sounds like your stay might not have been as comfortable as you anticipated. We apologize for any inconvenience and appreciate you taking the time to share your feedback with us. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Marta Cecilia

Stayed 1 night in Dec 2023

2/10 Terrible

Nakeda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had roach everywhere and staff said they couldn’t promise me that another room would not have roaches.
Stayed 7 nights in Dec 2023
Response from Brand Experience Team on 9 Jan 2024
Hi Nakeda,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Devine

Stayed 7 nights in Dec 2023

2/10 Terrible

Katherin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Stephanie

Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t stay here
This place was horrible. I would never recommend it to my worst enemy. The first room they put me in smelt of dog pee then the second room smelt of cigarettes and musk. NEVER EVER will I stay in a place like this.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 21 Nov 2023
Hi Stephanie,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Jessica, Sterling

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, yes you get what you paid for. But this was beyond disgusting, the lobby and halls were smelly and dirty. The elevator had dried blood on the walls. When i got to my room, i found mold on the ceiling and in the shower, as well stains all over the sheets. I wanted to check out a day earlier than expected, and the front desk lady refused to give me a refund for the unused days.
Stayed 3 nights in Nov 2023

4/10 Poor

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Very misleading a complete dive!
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 15 Nov 2023
Hi Jeremy,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Randal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t even think about staying here
Stayed 2 nights in Oct 2023
Response from Nancy Y. on 27 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Diana

Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

2/10 Terrible

Christy

Disliked: Staff & service, property conditions & facilities
Smelled like smoke. Got charged twice. Unsafe.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 27 Sept 2023
Hi Christy, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 Poor

Valerie

Disliked: Staff & service, amenities, property conditions & facilities
The website and Expedia listed free continental breakfast but it didn’t exist nor was there any ice machines. The stairs were blocked off and if the elevator was broken or not working if there was a fire, I would be in trouble!
Stayed 1 night in Sep 2023

2/10 Terrible

Eduardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place absolutely stinks! Front desk never around, room service doesn’t do their Job!
Stayed 4 nights in Aug 2023
Response from Brand Experience Team on 19 Sept 2023
Hi Eduardo,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6

4/10 Poor

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Las paredes, espejos,y muebles muy sucios los muebles los tuvimos que limpiar nosotros para poder poner nuestras cosas encima. El servicio igual pesimo ni saludo de bienvenida ni nada.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 13 Sept 2023
Hi Maria, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
The place was in extreme disrepair, dirty hallways, doors, walls, outside lot. Extremely underwhelmed, I would think Motel 6 would not want this facility associated with its brand.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 7 Sept 2023
Hi Traveler,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Nigel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was unique about it , need to be shut down ,
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 30 Aug 2023
Hi Nigel,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

Eugene, Libreville

Disliked: Cleanliness, amenities, property conditions & facilities
No local phone available in the room !
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on 23 Aug 2023
Hi Eugene,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

2/10 Terrible

Carolyn

Disliked: Cleanliness, staff & service, property conditions & facilities
The smell is bad, holes in the walls, no security lock on door and stains in the bathroom. This was a very bad stay and if was not so tired I would have left.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on 23 Aug 2023
Hi Carolyn,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

William

Disliked: Property conditions & facilities
Stayed 7 nights in Aug 2023

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start? No working ice machine entire trip. Roaches. The luggage cart is a dollar general yellow shopping cart someone stole for the property. I could go on
Stayed 3 nights in Aug 2023
Response from Nancy Y. on 18 Aug 2023
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

2/10 Terrible

Alicia Leanne

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I truly do not understand how this place is not shut down. Minimal cleaning, everything is broken and they have not replaced. Cardboard covering windows, and the pool that looked clean and functional in the advertisement... yeah it works, but its green. As we were checking out, another customer was asking for clean towles and the lady at the counter told her to clean them in the coin laundry if she wanted clean towels because the lady who does the towels wasnt there today.
Stayed 3 nights in Jun 2023
Response from Brand Experience Team on 13 Jul 2023
Hi Alicia, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

Krystin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
As soon as I walked into the hotel room and smell old and stinky, and then there was only one housekeeper, and I asked for some extra towels she said she couldn’t give me any and she was the only one I had to wash them. We had three people in a room and we’re going to get one towel per size and that’s it for three people. Also, the pool was brown and cannot be swimming in and homeless people hanging around the property and staff was very rude and the toilet kept having problems .DO NOT STAY HERE!!
Stayed 2 nights in Jun 2023
Response from Nancy Y. on 6 Jul 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

EDWARD, SPRING

Stayed 1 night in Jun 2023

2/10 Terrible

bryant

Stayed 9 nights in May 2023

2/10 Terrible

Melissa

Stayed 2 nights in Jun 2023

2/10 Terrible

Crystal

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
I booked because of the swimming pool and it was closed
Stayed 6 nights in Jun 2023
Response from Brand Experience Team on 21 Jun 2023
Hi Crystal, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

4/10 Poor

Dararosa

Travelled with family
Room cleanliness is not clean. They never came and clean the room, I booked for 5 nights, they never came once to clean my room during those 5 nights. When I checked out, nobody was at the desk to properly check me out and when I rang the bell a few times, they came out like I was annoying them and point to the desk that I can drop the key there, never say thank you even when I checked in. Customer service is bad and room cleanliness is bad.
Stayed 5 nights in May 2023
Response from Brand Experience Team on 1 Jun 2023
Hi Dararosa, Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K. #Team6

2/10 Terrible

Cody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Lesley

Travelled with partner
Disliked: Cleanliness, staff & service
the staff was very rude and not good at communicating and the floors where very dirty
Stayed 2 nights in May 2023
Response from Nancy Y. on 24 May 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Philip

Business traveller
Disliked: Cleanliness, staff & service
Horrible, this place should be shut down by the state and federal government. Doors don’t close are open properly, tv remotes don’t work at all and staff could not help me. Ice machine broke down. Mental institution, I almost called the Houston police department, I heard a man on the floor above me beating another person or himself. Screaming 1:00 am horrifying. Put me in a room with broken glass dirty towel’s on the floor and then move me to an another room. I want my money back, Expedia. Com should not do business with this horrible place
Stayed 1 night in Apr 2023
Response from Brand Experience Team on 10 May 2023
Hi Philip,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

8/10 Good

Anabel

Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Wilbert

Disliked: Staff & service
I would not recommend anyone to stay at this hotel it sure is nasty inside the rooms look good in pics but Horrible in person
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on 25 Apr 2023
Hi Wilbert,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 Good

Angelina

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 7 nights in Apr 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

10/10 Excellent

Said

Liked: Cleanliness
Stayed 2 nights in Mar 2023

2/10 Terrible

Brandon

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

Tanna

Liked: Staff & service
Stayed 1 night in Feb 2023

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Michelle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t like at all this Hotel it wasn’t the same as the photos it was bad neighborhoods and too many noise at night and also too many homeless there it wasn’t safe at all. Also I ask for an extra blanket and they said that doesn’t have anymore. I’m not coming again the areas was getos
Stayed 3 nights in Jan 2023

6/10 Okay

VICTOR

Stayed 1 night in Dec 2022

4/10 Poor

Virginia

Travelled with family
Disliked: Amenities
Didn't like anything. The beds are way too hard
Stayed 3 nights in Dec 2022
Response from Brand Experience Team on 22 Dec 2022
Dear Virginia,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.

4/10 Poor

Esmeralda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 29 Nov 2022
Hi Esmeralda,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Teresa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bad experience ever
There is a no smoking signa everywhere in the building but the whole building smelled like weed and cigarettes. We got up to our floor and there were 2 men outside the door just for no reason. We got to our room and 1 bed was full of bed bugs pillows and everything. We didn’t even check the other the bed but i quickly went down to reception and got a full refund. We were only there for about 30 mins. Worst experience ever. We also prostitution is doing on there as well. (The 2 men in the hallway were customers waiting)
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 29 Nov 2022
Hi Teresa,We take bed bugs reports very seriously and sincerely apologize for your experience. Please know that we are on high alert regarding all reports of pest and are mindful to monitor our rooms in order to address and treat for any issues if we discover them. Thank you again for bringing this matter to our attention and we appreciate your patronage. We would like to discuss your experience and ask that you use the Contact Us feature on our website to connect with us.Maz K.#Team6

2/10 Terrible

Genaro

Disliked: Cleanliness, property conditions & facilities
This place was supposed to be a non smoking but as soon as you set foot on site it smells like a bar, walk in the hall ways and it smells like everyone is smoking pot, carpet on the hallways dirty,
Stayed 1 night in Nov 2022
Response from Brand Experience Team on 29 Nov 2022
Hi Genaro,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Orlin

Business traveller
Liked: Staff & service
Too many homeless people outside the place
Response from Brand Experience Team on 29 Nov 2022
Hi Orlin,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Michelle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were roaches, bathroom door made a loud noise when opened since it was missing half the interior. No phone connection. Loud guest and they never came up to see what was going on. AC wasnt blowing cold area. The area is very bad.
Response from Brand Experience Team on 29 Nov 2022
Hi Michelle,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6