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Reviews of La Quinta Inn & Suites by Wyndham Houston West at Clay Road

2.5 out of 5
La Quinta Inn & Suites by Wyndham Houston West at Clay Road
4424 Westway Park Blvd, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 213 out of 323 reviews" "
Rating 8 - Good. 88 out of 323 reviews" "
Rating 6 - Okay. 10 out of 323 reviews" "
Rating 4 - Poor. 5 out of 323 reviews" "
Rating 2 - Terrible. 7 out of 323 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kwang, Fremont

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good condition for all. Bur still under remodeling. It bothers me a little.
Stayed 1 night in Apr 2024
Response from Rp on 24 Apr 2024
Thank you for the feed back and we apologize for the remodel. This was not planned but we are in process of changing to Spark by Hilton and therefore required to update our furniture and paint. Thankfully we should be done in next 4 week. Thank you again for staying with us while we change to improve.

8/10 Good

Eri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I ended up staying at the hotel lobby doing some work. A front guy kindly helped me to print out my paper here. Since I needed to kill some time before I head to a next place, I appreciated the hotel letting me work in the lobby area after I checked out.
Stayed 1 night in Apr 2024
Response from Rp on 15 Apr 2024
Eri,Thank you for the feedback and I am glad Marco was able to assist with then extra time needed. We look forward to your next stay when in the area.

10/10 Excellent

Kendrick

Stayed 1 night in Mar 2024
Response from Rp on 22 Apr 2024
Kendrick,Thank you for the 5 out of 5 review of your stay.

8/10 Good

Wynne

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Very rude check in person. So unusual in Texas. Everything else was satisfactory. Nothing exciting, just satisfactory. We chose the hotel because of the access to the Beltway and it was easy to find and plenty of parking. We did not try breakfast.
Stayed 2 nights in Mar 2024
Response from Rp on 22 Apr 2024
Wynne,Thank you for the feedback and apologize on behalf of the staff rudeness and drop in service. I will address this directly with the team members.

4/10 Poor

Jennifer

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Rp on 26 Mar 2024
Jennifer,Thank you for taking time to review your stay this past weekend. I am sad to hear we only received a 2 out of 5 score and welcome any feedback to help us improve. Thank you.

8/10 Good

Mayra

Travelled with family
Liked: Cleanliness, staff & service
Comfy beds and very clean!!
Stayed 1 night in Mar 2024
Response from Rp on 20 Mar 2024
Mayra,Thank you for the clean and comfy review of your stay at the hotel.

2/10 Terrible

Srikanth

Ok
Stayed 1 night in Mar 2024
Response from Rp on 17 Mar 2024
Srikanth,Thank you for checking into the hotel yesterday evening. I am sorry to hear of the 1 out of 5 review. I apologize for any errors and would love to speak with you directly to get more details at checkout so I can make sure we can correct and improve. Look forward to speaking with you.

10/10 Excellent

venkata bhanu tharun

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Rp on 13 Feb 2024
Thank you for reviewing your most recent stay.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Stay
Everyone did their job. Place was clean. Water hot. Heater worked during freezing weather. Bed comfortable. Breakfast hot and on time.
Stayed 1 night in Jan 2024
Response from Rp on 2 Feb 2024
Thank you for the feedback and glad the stay meet your expectations.

8/10 Good

Kristele

Stayed 1 night in Jan 2024
Response from Rp on 21 Jan 2024
Kristele,Thank you for staying with and and posting a review.

10/10 Excellent

Sally

Stayed 1 night in Jan 2024
Response from Rp on 13 Feb 2024
Sally,Thank you for the 5 star review of your stay at the hotel

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, and quiet
This is a quiet, comfortable hotel. The staff were friendly and the room and common areas were very clean. The shower had great pressure and the beds/bedding were very comfortable. The breakfast was adequate, though not fantastic. Overall, great bang for the buck and I would stay here again.
Stayed 1 night in Jan 2024
Response from Rp on 8 Jan 2024
Christie,Thank you for staying with us recently and leaving a detailed review of your wonderful stay. Happy New Year!.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Rp on 21 Jan 2024
Veronica,Thank you for taking time to post a review of your most recent stay with us.

10/10 Excellent

Bernard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay
Stayed 1 night in Jan 2024
Response from Rp on 8 Jan 2024
Bernard,Thank you for taking time to post a review of your most recent stay.

10/10 Excellent

Bahador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rp on 29 Dec 2023
Thank you for the feedback and review for your recent stay with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rp on 16 Dec 2023
Thank you for the review for your most recent stay with us.

10/10 Excellent

WILLIAM, MAGNOLIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Dec 2023
Response from Rp on 10 Dec 2023
William,Thank you for sharing your wonderful stay it the hotel. Happy Holidays!

10/10 Excellent

Wilfredo

Stayed 5 nights in Nov 2023
Response from Rp on 29 Dec 2023
Wilfredo,Thank you for the 5 out of 5 review of your recent stay.

10/10 Excellent

Maria, Waco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Bed was very comfortable.
Stayed 1 night in Nov 2023
Response from rp on 28 Nov 2023
Maria,Thank you for the 5 out of 5 review for your most recent stay.

10/10 Excellent

Ignacio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I traveled to Houston to pick up a large component for equipment, had to stay another night and opted to stay here again.
Stayed 1 night in Nov 2023
Response from Rp on 20 Nov 2023
Ignacio,We are glad you selected the hotel again for your second night stays. Safe travels back home.

10/10 Excellent

Misty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rp on 20 Nov 2023
Misty,Thank you for the 10 out of 10 review for your stay this past weekend.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Rp on 17 Nov 2023
Michael,Thank you for the 10 out of 10 review for your stay with us.

8/10 Good

Valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Rp on 12 Nov 2023
Valerie,Thank you for stay with us recently and posting a review.

10/10 Excellent

Wilfredo

Stayed 3 nights in Oct 2023
Response from rp on 10 Nov 2023
Wilfredo,Thank you for staying with us on your visit to Houston.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Staycation
Staycation with my daughter. A nice, quiet and clean room. Very relaxing
Stayed 2 nights in Oct 2023
Response from rp on 18 Oct 2023
Crystal,We are glad you had a wonderful staycation.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from rp on 18 Oct 2023
Thank you for the 10 out of 10 review.

10/10 Excellent

Barbara, Holden

I have nothing to criticize. Keep up your good work! 😊
Stayed 1 night in Oct 2023
Response from rp on 25 Oct 2023
Barbara,Thank you for the enourgaing feedback, I will share with my team.

10/10 Excellent

Olufunmilayo

Solo traveller
Liked: Amenities
Good with prices
Stayed 2 nights in Oct 2023
Response from rp on 18 Oct 2023
Thank you for the great review and glad you had an affordable, clean, and quite stay.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from rp on 25 Sept 2023
Brittany,Thank you for your review of your stay at the La Quinta Inn and Suites - Houston West at Clay Road

10/10 Excellent

Susan, Houston

Stayed 1 night in Sep 2023
Response from rp on 10 Oct 2023
Susan,Thank you for sharing your 5 out of 5 review for the recent stay.

10/10 Excellent

Admir

Stayed 1 night in Sep 2023
Response from rp on 10 Oct 2023
Thank you for sharing your 5 out of 5 review for the recent stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
I enjoyed everything BUT the breakfast.
Stayed 2 nights in Sep 2023
Response from rp on 7 Sept 2023
Thank you for your feedback and I apologize the breakfast bar selections did not meet your expectations this weekend.

10/10 Excellent

Stephen

Stayed 2 nights in Aug 2023
Response from Rp on 16 Aug 2023
Stephen,Thank you for the review and 10 rating for your most recent stay at the hotel.

10/10 Excellent

Kelly

Stayed 2 nights in Aug 2023
Response from rp on 7 Sept 2023
Kelly,Thank you for the feedback on your stay last month.

10/10 Excellent

Braulio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from rp on 14 Aug 2023
Braulio,Thank you for the 10 out of 10 rating for your most recent stay.

10/10 Excellent

Eugene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from rp on 14 Aug 2023
Euguene,Thank you for the 10 out of 10 rating for your most recent stay.

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Nice people and good breakfast.
Stayed 2 nights in Aug 2023
Response from Rp on 8 Aug 2023
Reena,Thank you for the 5 out of 5 review and feedback on the staff. We are great-full for you choosing our location and look forward to welcoming you back soon.

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was excellent at this hotel. It was very clean and comfortable. My family stayed here last minute because our AC went out at home so we are local, and we couldn't have been more comfortable. The staff was always very friendly as well
Stayed 2 nights in Jul 2023
Response from Rp on 6 Aug 2023
Veronica,We are glad the hotel was able to provide air conditioning relief for your family. We try our best to provide clean and friendly services for all our guest and excited we were able to deliver. Thank you again for staying with us.

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay!
Great check-in service and the room was very clean!
Stayed 1 night in Aug 2023
Response from rp on 6 Aug 2023
Fabian,Thank you for the wonderful feedback. I will share your comments with the entire team.

10/10 Excellent

Sofia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from rp on 3 Aug 2023
Sofia,We are delighted you have had a 10 ut of 10 stay with us recently. We look forward to having you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and wonderful rooms, very spacious and
Stayed 1 night in Jul 2023
Response from rp on 1 Aug 2023
Hello,Thank you for sharing your wonderful experience and stay at the hotel

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean location!
This location is awesome! This was my husbands and I 4th stay here and it never disappoints! This location is extremely clean and well maintained! The staff is always incredibly friendly and helpful. We are always so pleased with our stay here. This location is always our first choice! We can’t wait to come back!!
Stayed 1 night in Jul 2023
Response from rp on 1 Aug 2023
April,Thank you for the exceptional and detailed feedback on your return visit. We can't wait till your next trip back!

8/10 Good

Joelma, Winchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
!
Stayed 1 night in Jul 2023
Response from Rp on 28 Jul 2023
Joelma,Thank you for taking time to post a review for your stay at the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from rp on 27 Jul 2023
Thank you for sharing your 10 out of 10 rating for the hotel.

6/10 Okay

ALEXANDER

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Quick check-in, convenient access to TWO major thoroughfares, quiet property about 1/4 mi from highway so no road noise, pet friendly
Stayed 3 nights in Jul 2023
Response from Rp on 21 Jul 2023
Alexander,Thank you for the review and we are glad you had a quiet stay with us.

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Rp on 18 Jul 2023
Dennis,Thank you for taking time to post a review for your most recent stay with us. We strive to provide clean and personable service to all of our guest.

10/10 Excellent

Jorge

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property, very clean. Employees are very friendly and helpful. We even forget a small bag with a few items and they called us before we had a chance to reach out. Would definitely stay here again!
Stayed 2 nights in Jul 2023
Response from Rp on 17 Jul 2023
Jorge,Thank you for sharing your great experience and interaction with the staff. We are delighted your family had a wonderful stay.

10/10 Excellent

Jongsu

Stayed 1 night in Jul 2023
Response from rp on 5 Jul 2023
Jongsu,Thank you for the feedback and review for your most recent stay with us.

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
tv stopped working, person on duty couldn't repair, no compensation was offered.
Stayed 1 night in Jun 2023
Response from rp on 16 Aug 2023
Andrew,Thank you for your feedback and we apologize for the inconvience, the tv cable was loose and not connected all the way. Again we apologize for not being able to remedy overnight.

10/10 Excellent

POLLARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/22/2023
It was amazing and wonderful
Stayed 1 night in May 2023
Response from rp on 1 Jun 2023
Hello Pollard,Thank you for the 10 out of 10 review for your most recent stay with us.