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Reviews of Holiday Inn Express & Suites Houston East - Baytown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Houston East - Baytown, an IHG Hotel
7515 Garth Road, Baytown, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 172 out of 349 reviews" "
Rating 8 - Good. 94 out of 349 reviews" "
Rating 6 - Okay. 30 out of 349 reviews" "
Rating 4 - Poor. 25 out of 349 reviews" "
Rating 2 - Terrible. 28 out of 349 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Apr 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and safe. The staff was kind.
Stayed 1 night in Mar 2024

10/10 Excellent

Melissa

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had no issues with our stay! Staff was very friendly! Definitely will be back when visiting again
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Stayed 1 night in Mar 2024

6/10 Okay

Hugo

Stayed 2 nights in Mar 2024

10/10 Excellent

samuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Shadmeen

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time we've stayed at the Holiday Inn in Baytown Texas. We noticed this time they didn't have the same things on their bkfast menu, such as cinnamon rolls, omelets, fruit, and a few other breakfast items. This was kind of depressing cuz that's one of the reasons we like staying there. Even the pancake machine was not working.
Stayed 6 nights in Dec 2023

10/10 Excellent

jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Tamara

Travelled with group
Don’t Stay here!
Smelly lobby (bleach masking smoke?), ‘skunk’ smell in hallways and morning was terrible, rancid creamer, tile trim in bathroom off.
Stayed 1 night in Oct 2023

8/10 Good

Grady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had an equipment issue & the staff was on it quickly. Was taken care of quick. The morning breakfast was very good & the lady working the kitchen was excellent. Would stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Adela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was very professional and friendly.
Stayed 1 night in Sep 2023

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at a clean hotel
Great location, quiet, easy parking. Very clean hotel and room. Our suite was very spacious. Bathroom and shower were huge. I don’t normally sleep well in hotel rooms due to no ceiling fan but I slept like a baby! The breakfast was delicious. I would definitely stay here again.
Stayed 1 night in Sep 2023

10/10 Excellent

Cathy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When I arrived the front desk host was very polite, helpful and professional. The room was clean and had a fresh scent to it. Good breakfast that morning. Satisfied completely.
Stayed 1 night in Sep 2023

4/10 Poor

Mike

Stayed 5 nights in Aug 2023

8/10 Good

Jacquelyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really appreciated the customer service when I arrived, I believe his name was Elijah (could be wrong) but I have had such bad experience everywhere I go with people just not caring or being so unexcited about their jobs it brings you down too! Thank you for the great service & wonderful experience. The only downfall I had was the body wash was empty in the shower, other that that, my stay was GREAT!
Stayed 2 nights in Jul 2023

2/10 Terrible

melquita

Stayed 1 night in Aug 2023

10/10 Excellent

Jana

Stayed 1 night in Jul 2023

10/10 Excellent

Darrion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was outstanding. The elevator was really slow.
Stayed 2 nights in Jul 2023

8/10 Good

Nate

Travelled with family and small children
Liked: Cleanliness, staff & service
It was overall pretty decent aside from the renovations going on and the elevator broke during my check-in with someone on it.
Stayed 1 night in Jun 2023

2/10 Terrible

brendan

Stayed 1 night in Jun 2023

10/10 Excellent

Lawrence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Baytown
One of the nicest hotels in the area. Friendly service, clean rooms, great staff, and a peaceful/quiet night's rest.
Stayed 2 nights in May 2023

10/10 Excellent

Dee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the money.
Carpet was so dirty it carried an odor in the room. AC filter was also very dirty which carried a bad smell. There was a coffee spill in the stairwell for the 2 full days we were there and is probably still there till this day. Only thing that seemed to be clean was the sheets. What broke the camels back was a dog was barking on our floor maybe 4 doors down and it took about an hour of complaining for it to stop. This is around the time of 11:30PM. Hotel did give half off that night but I feel it should’ve compensated the entire night for waking us up 3 times. Couldn’t get back to sleep until 1AM and left early that next morning for a 6 hour drive. The poor compensation is what drove me to write the review.
Stayed 3 nights in Apr 2023

10/10 Excellent

Michael, Deridder

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2023

10/10 Excellent

Angelica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Hotel friendly and staffs were very nice and helpful!
Stayed 3 nights in Apr 2023

10/10 Excellent

Jessica

Stayed 1 night in Apr 2023

10/10 Excellent

Marian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Natalia

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly personal, nice breakfast
Stayed 1 night in Apr 2023

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

4/10 Poor

cedric

Travelled with family
Disliked: Property conditions & facilities
Construction in the room next door, insects crawling around, guest adding to the room we were in and trying to come in on us while we were sleeping
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Jeauyna

Stayed 1 night in Mar 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It needs a fresh coat of paint in the bathrooms and on all of the trim.
Stayed 1 night in Feb 2023

10/10 Excellent

eob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and close to restaurants. There was nothing I didn't like.
Stayed 1 night in Feb 2023

10/10 Excellent

Michelle

Stayed 1 night in Feb 2023

6/10 Okay

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pre-checked in early due to business meeting. Could not access room which was ok, but we were put into the system. upon arrival for check in later that evening, they did not have the room we reserved; no ,more king sized beds. Took queen.
Stayed 1 night in Feb 2023

10/10 Excellent

Mary

Stayed 1 night in Feb 2023

8/10 Good

Joseph

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was clean, but the sheets had some crumbs on it. The noise from the street cars could be heard quite a bit. The remote control had tape on the back of the remote for the batteries. There was no TV guide and the TV was not working properly.
Stayed 1 night in Jan 2023

10/10 Excellent

Lesya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

10/10 Excellent

Darla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large, clean, beautiful rooms. Staff was so very helpful and friendly! Will stay anytime I’m in the area. Really nice accommodations.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good

8/10 Good

Michael

Stayed 3 nights in Jan 2023

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Edgar

Stayed 3 nights in Dec 2022