Ratings based on 533 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveller from Louisiana

Decent -needs updating

Posted 02-Sep-2014
Pros: close to Galleria and good restaurants
Cons: Bathrooms and carpets need updating
Location: shopping and good restaurants. close to 610
Booked year in advance so got reasonable rate. Clean but needs updating. Walking distance to Galleria. Friendly staff
5 out of 5
for Everyone
by A verified traveller from Arkansas

EXCELLENT Hotel! Staff very friendly and helpful

Posted 31-Aug-2014
Pros: Décor was very nice. Convenient. Good Service.
Cons: Concierge was least accommodating of all staff.
Location: Galeria offers great shopping...designer to typical mall. Pleasant area for walking dog. Convenient.
We were in Houston to take my grand daughter to a concert. My Rat Terrier, Serendipity came along. We all loved the hotel,..its proximity to the Galeria,,,the accommodating staff. Couldn't have gone any more smoothly, Hope to go back next year.
2 out of 5
by A verified traveller from P

Nice Location

Posted 25-Aug-2014
Checked into hotel and walked into room, immediately smelled an ordor in the room.. Also the tub wasn't cleaned.. Went down to the front desk and they changed our room. Next problem... Went shopping and got back to the hotel the elevators were down bc of an explosion in the basement. This cause us to miss my wife's birthday reservations and her party at the club because they wouldn't let us use the stairs. The hotel experience overall left a bad image in my head to never stay there again.
4 out of 5
for Everyone
by A verified traveller from Atlanta, GA

In the heart of The Galleria

Posted 25-Aug-2014
Hotel staff was amazing. Elevators broke down on first day there, trapping us on the lobby floor. Staff compensated me for the inconvenience. Overall great experience!!
4 out of 5
for Everyone
by A verified traveller

Hotel close to meetings attended.

Posted 24-Aug-2014
Quick nice stay walking distance from work and entertainment. We did have a fire alarm that forced guests to leave hotel and return to rooms via stairs because the fire alarm was related to the elevators. Other than this instance, the rest of the experience as very good.
1 out of 5
by A verified traveller from Moscow, Russia

Posted 19-Aug-2014
Pros: The location but there are so many other hotels in the area that I will chose from next time
Cons: That they don't charge you for every little nick picking thing, a hotel of this status should not
Location: Shopping and dining
Do not recommend this hotel, they charge you for every little thing, should all be included in your rate
2 out of 5
by A verified traveller

Cool place with expensive extras

Posted 18-Aug-2014
Pros: spacious rooms
Cons: prices on parking and wifi could be free or nearly so
Clean, comfortable and cool, this hotel met our expectations in every way except the absurdly elevated prices on things like parking, wifi, and bar drinks.
5 out of 5
for Everyone
by A verified traveller from ap, toronto ca

Best Hilton

Posted 15-Aug-2014
One of the best, if not the best, Hilton I stayed at. Shuttle service, dining info at their finger tips, friendly, fast, accommodating. Great place.
4 out of 5
for Business Travellers
by A verified traveller from millbrook, ny

Hilton designed by I.M.Pei

Posted 14-Aug-2014
Pros: Management is helpful and service always top notch. They are well equipped to handle businessmen.
Cons: Restaurant menu. Bar menu.
Location: Central location. Hotel shuttle can cover Galleria destinations in minutes. otherwise taxis… no need for rental car. No lack of restaurant choices.
When I am visiting Houston, the Galleria area is often the most convenient due to its central location and multiple restaurant venues. Hilton is a good name, and service is always good, but what distinguishes this hotel is the pleasing design.
2 out of 5
by A verified traveller

It doesn't look like a 4 star hotel

Posted 04-Aug-2014
The room is old, the swimming pool is small. You have to pay the parking, internet if you want to use them. What kind of 4 star hotel is this?