Outdoor wedding area

Reviews of Hilton Houston Plaza/Medical Center

3.5 out of 5
Hilton Houston Plaza/Medical Center
6633 Travis St, Houston, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 487 out of 1003 reviews" "
Rating 8 - Good. 255 out of 1003 reviews" "
Rating 6 - Okay. 112 out of 1003 reviews" "
Rating 4 - Poor. 77 out of 1003 reviews" "
Rating 2 - Terrible. 72 out of 1003 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Greg, thank you for choosing Hilton Houston Plaza/Medical Center and for your positive rating on Expedia. It's encouraging to know that your experience with us met your expectations. We hope your travels bring you back our way soon, for another comfortable and hassle-free stay!

8/10 Good

Gail

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The excellent transportation.
Stayed 4 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Gail, it's wonderful to hear that the transportation services at the Hilton Houston Plaza/Medical Center contributed to your favorable experience. We always strive to accommodate our guests in the best way possible. We look forward to your next visit with us.

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If the suite I stayed in had a microwave, it would be perfect!
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Kathleen, thank you for choosing Hilton Houston Plaza/Medical Center for your stay. We appreciate your feedback and take note of your suggestion regarding a microwave in the suite. We strive to provide the best amenities for our guests and always value their input. See you on your next visit.

6/10 Okay

Jesselyn

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The parking costs extra and is very inconvenient. No paid for breakfast.
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Jesselyn, thank you for taking the time to share your thoughts. We understand how important convenience and values for amenities like parking and breakfast are. Our policies related to additional services aim to provide options for guests with different needs. We appreciate your feedback and continue to work on improving our guest experience. We hope to welcome you back in the future.

6/10 Okay

Mitchell, Baton Rouge

Travelled with family, Travelled with family and small children
It was ok
Stayed 2 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Mitchell, thank you for sharing your experience. It appears that your stay was satisfactory but may not have met all your expectations. Your feedback is appreciated and will be taken into account to improve the overall guest experience. We hope you'll consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Leann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Leann, it's wonderful to hear such positive feedback about your experience at Hilton Houston Plaza/Medical Center. We truly appreciate your kind words and your support. It would be an absolute pleasure to welcome you back on your next visit to Houston. Safe travels!

8/10 Good

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean, staff was respectful, helpful. I didn't care for the parking. I'm not use to parking garages , paying for parking.
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Apr 2024
Renee, it's reassuring to hear that you found our rooms at Hilton Houston Plaza/Medical Center to be clean and our team members respectful and helpful. Your comfort is our top priority. However, we acknowledge your concerns about the parking situation. We aim to provide various options for the convenience of our guests and understand parking garages may not be a preferred choice for everyone. Your feedback is appreciated as it aids us in improving the overall guest experience. We anticipate your return.

6/10 Okay

Jesicka

Travelled with partner
Liked: Staff & service, amenities
Thank you for having us! It was a nice staycation. The only problem I have is there were a lot of broken items in our room. I didn’t change rooms because we were only staying one night, but for the future, please be sure everything is up to par before placing someone in a room. The table in the living room of the suite was broken, the sinks were stopped up, one of the laps in the corner of the bedroom was broken and the pieces were sitting in the chair. The room it’s self was nice besides these minor inconveniences.
Stayed 1 night in Apr 2024
Response from Customer Service on 8 Apr 2024
Jesicka, it's pleasing to know you enjoyed your staycation, and we value your feedback. The issue you had with some items in your room certainly isn't reflective of our standards, and we duly note your suggestions for improvement. We're committed to providing our guests with a superior, well-maintained environment, and we'll definitely focus more on this area. Despite the minor inconveniences you encountered, we're delighted you found the room to be nice overall. It is our hope to welcome you back in the future. Thank you for choosing Hilton Houston Plaza/Medical Center.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
I took some lovely walks to Rice University some charming side streets.
Stayed 4 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Karen, it's wonderful to hear that you enjoyed some pleasant strolls to Rice University and the surrounding areas during your stay at Hilton Houston Plaza/Medical Center. We are thrilled that the charm of the local vicinity added value to your stay with us. We look forward to welcoming you back on your next visit.

6/10 Okay

Natashia Monique

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on 8 Apr 2024
Natashia, thank you for sharing your rating. We notice that your stay might not have been perfect. We continuously strive for improvement and would appreciate if you could share more specific feedback. We hope we can serve you again and provide a better experience.

10/10 Excellent

Bridgett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 7 Apr 2024
Bridgett, it's fantastic to hear that you enjoyed your stay at the Hilton Houston Plaza/Medical Center. We strive to make each guest's experience memorable. We're looking forward to welcoming you back in the future.

8/10 Good

Suzette

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Went to the front desk after calling multiple times with no answer to request a toothbrush sine I left mine. They said they would bring it to my room. I waited over an hour with no result. I tried calling the front desk again with no answer. I called the 800 number and later the staff called and asked what I needed. The clerk was very rude when I asked for a tooth brush and tooth paste. She acted very angry when she brought it too me. This is not the kind of service I am used to at any Hilton Hotel. I was disappointed with the service. Also, I only had a shear curtain over my window which did not block the sunlight in the morning
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Suzette, we're sorry to hear about the challenges you experienced regarding the necessary delivery of personal items and the interaction with our team members. We take pride in providing dedicated assistance and could have demonstrated this better during your stay. Similarly, we acknowledge the necessity for optimal room darkness for a good night's sleep. We value your feedback as it helps us improve and we will pass on your comments to our team for consideration. We aspire to deliver an improved experience on your next visit.

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 7 Apr 2024
Anthony, thank you for choosing the Hilton Houston Plaza/Medical Center and the positive rating you awarded us. We are eager to continually improve. We hope to welcome you back again soon.

10/10 Excellent

Chad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet as well as very close to the hospital district.
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Chad, it's pleasing to note your appreciation for the serene ambiance and convenient location of Hilton Houston Plaza/Medical Center. Your positive feedback is valued, and we hope to welcome you back in the near future.

10/10 Excellent

Ismael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the 10th floor smelled like paint
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Ismael, thank you for your five-star review. It's unfortunate you experienced an unusual aroma on the 10th floor. The Hilton Houston Plaza/Medical Center is continually striving to enhance guest experiences, and your feedback will be taken into consideration for future improvements. We hope you'll choose to stay with us again on your next visit to Houston.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 4 Apr 2024
Mark, thank you for taking the time to rate Hilton Houston Plaza/Medical Center so highly on Expedia. We're thrilled to know that your stay with us met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 Okay

Sara

Stayed 1 night in Mar 2024

10/10 Excellent

Kepp

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were on point with the customer service game. Really, really a good group of people working there.
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Kepp, it's wonderful to hear that you had such a positive experience at Hilton Houston Plaza/Medical Center. We're pleased that our team members excelled in providing top-notch customer service. It's key participants like them who define our ethos of hospitality and service. We can't wait to welcome you back again in the future!

10/10 Excellent

Margaret

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like it there
Stayed 1 night in Mar 2024
Response from Customer Service on 28 Mar 2024
Margaret, we're thrilled to hear that your stay at Hilton Houston Plaza/Medical Center was an enjoyable one. Our team takes great pride in providing our guests with an exceptional experience and we are delighted to hear your feedback. Looking forward to the opportunity to welcome you back soon.

10/10 Excellent

Jon, youngsville

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Mar 2024
Jon, it's wonderful to hear that you enjoyed your stay at the Hilton Houston Plaza/Medical Center. We're pleased you had a stellar experience and we look forward to the pleasure of welcoming you back in the future.

10/10 Excellent

Michiyo

Stayed 1 night in Mar 2024
Response from Customer Service on 15 Apr 2024
Michiyo, thank you for choosing Hilton Houston Plaza/Medical Center. The team is absolutely thrilled to know you enjoyed your stay. We anticipate your next visit eagerly. Until then, safe travels!

10/10 Excellent

Dana

Stayed 3 nights in Mar 2024
Response from Customer Service on 14 Apr 2024
Dana, it's fantastic to see a perfect score for Hilton Houston Plaza/Medical Center! We're delighted you enjoyed your experience with us and hope you'll return on your next visit to the area. Safe travels until then!

10/10 Excellent

Kithia

Stayed 1 night in Mar 2024
Response from Customer Service on 8 Apr 2024
Kithia, we're thrilled to learn that you had a fantastic stay at the Hilton Houston Plaza/Medical Center. We're looking forward to welcoming you back in the future. Thank you for choosing us for your lodging needs.

10/10 Excellent

Jenna

Stayed 1 night in Mar 2024
Response from Customer Service on 8 Apr 2024
Jenna, it's heartening to know that your stay at the Hilton Houston Plaza/Medical Center met your expectations. We truly appreciate your generous rating and look forward to welcoming you back during your next trip to the city. Safe travels!

4/10 Poor

Deandre

overpriced for everything
Stayed 1 night in Mar 2024
Response from Customer Service on 14 Mar 2024
Deandre, we're sorry to hear that your perceived value for the services provided is not the same as our hotel's. Our pricing is structured to reflect the quality and wide range of services we offer. This structure changes as the market dictates and with the Houston Livestock Show and Rodeo taking place right now our hotel rates are elevated.We appreciate your feedback and look forward to having you with us again in the near future.

6/10 Okay

Mylasia L

Travelled with partner, Travelled with group
My room refrigerator was not working. We did not like that the balcony closed at 9pm.
Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Mar 2024
Mylasia, we appreciate you sharing your experience with us. It seems there were concerns with the room amenities and the timings of our balcony area. These are important factors for guest satisfaction and we always strive to meet guest expectations. We have conveyed your feedback to the relevant parties for potential changes to these areas. Thank you for your review.

4/10 Poor

Korina

Stayed 1 night in Feb 2024
Response from Customer Service on 4 Mar 2024
Korina, we noticed you left a rating and we're sorry to see it was lower than we both would have liked. Every guest experience is important to us and we sincerely want each stay to meet guest expectations. If you'd like to share any specifics about areas needing improvement, our team is eager to listen and work towards making future visits better. Your feedback is invaluable.

10/10 Excellent

Jackie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent except for fire alarm going off at 1:30 am due to cleaning of elevators.
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Jackie, it's wonderful to hear that you had a positive experience at Hilton Houston Plaza/Medical Center. We regret that there was an unexpected alarm during your stay, as we understand it may have been an inconvenience. Your feedback concerning this is appreciated and it aids in refining our services. We admire your understanding, and hope you will join us again for a seamless and delightful stay.

10/10 Excellent

Waylon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Waylon, thank you for your high rating of Hilton Houston Plaza/Medical Center. We're ecstatic to know we made your stay an enjoyable experience and we look forward to having the opportunity to host you again in the future.

2/10 Terrible

Edson

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Feb 2024
Edson, we regret to hear that your experience didn't meet your expectations. It would be tremendously helpful if you could provide some details on what aspects you were unhappy with. We strive to ensure every guest enjoys their stay, so your feedback would be invaluable for improvements. Please consider sharing your experience with us directly.

10/10 Excellent

Shannon

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Shannon, it's delightful to know your experience at Hilton Houston Plaza/Medical Center was such a positive one. We would be thrilled to welcome you back any time. Thank you for choosing us.

6/10 Okay

Angela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine, employees were very nice. The only problem was I reserved a room asking not to be higher than 4 th floor. I reserved a week in advance stressing this and at check in they put me on 10 th and they first tried to put me on the 17 th floor. I said no so they found me lower but not low enought.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Angela, it is good to know that you found our team members to be pleasant during your stay. We apologize for any inconvenience regarding the room allocation and understand the importance of addressing personal preferences. We will review our check-in procedures to ensure all guests' requests are handled more effectively. We hope to have another chance to serve you better in the future.

8/10 Good

Tiana

Liked: Staff & service, property conditions & facilities
Didn’t like that it was limited dining.
Stayed 1 night in Dec 2023
Response from Customer Service on 18 Feb 2024
Tiana, thank you for sharing your thoughts. We acknowledge your point regarding the dining options, and rest assured, new initiatives are constantly being considered to amplify the guest experience. We hope that you still enjoyed your stay at Hilton Houston Plaza/Medical Center. Your opinions matter to us and we appreciate your feedback.

10/10 Excellent

Tamy, Inez

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In Texas Medical Center. Rooms clean and the staff are polite and very helpful.
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Tamy, thank you for your positive remarks about Hilton Houston Plaza/Medical Center. We're thrilled to learn you appreciated our clean rooms and found our team members to be helpful and cordial. We look forward to providing another wonderful stay on your next visit.

8/10 Good

Ronald

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M
Stayed 1 night in Feb 2024
Response from Customer Service on 15 Feb 2024
Ronald, thank you for taking the time to share your review. We're glad to hear that you had a generally positive stay at the Hilton Houston Plaza/Medical Center. Please don't hesitate to share any suggestions you might have that could help us to improve our service further. We hope to see you again soon.

10/10 Excellent

Jahaira

Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 1 night in Jan 2024
Response from Customer Service on 14 Feb 2024
Jahaira, we're thrilled to learn you had a superb stay at the Hilton Houston Plaza/Medical Center. We aim to provide a top-notch experience and we're glad we exceeded your expectations. We're excited to welcome you back in the future.

10/10 Excellent

Paloma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Customer Service on 9 Feb 2024
Paloma, it's great to see your five-star review of the Hilton Houston Plaza/Medical Center. We're delighted that you had an exceptional stay. We hope that your travels bring you back our way soon. Safe travels until we see you again!

10/10 Excellent

Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Only 4 blocks from Rice University. We were able to walk to my daughters dorm. We drove but walked 1 day since it was only 4 blocks with beautiful weather. Parking was a little tight driving a truck) but very convenient and safe. Restaurant on site was nice. We took advantage of the breakfast buffet for $20. Great selection on buffet with made to order omelets. Star was super friendly. We had the double beds suite. Loved the layout w 2 toilets. Rooftop bar was not open but we could see it from our room. Beds were very comfy. TV was not a smart TV but had cable. I would definite stay again.
Stayed 2 nights in Feb 2024
Response from Customer Service on 5 Feb 2024
Aurora, we are delighted to hear that the Hilton Houston Plaza/Medical Center's superb location was of great convenience for your visit to Rice University. It's wonderful to know that you found our parking to be secure, despite being a bit restrictive. Our on-site restaurant aims to offer a pleasant array of meals, and it's thrilling that you enjoyed the breakfast buffet. Your kind words regarding our friendly team members and comfortable suites truly made our day. We regret that the rooftop bar was not available, and apologize that the TV setup did not meet your expectations. Your eagerness to return invigorates us, and we're anxiously awaiting your next stay.

8/10 Good

Brandie

Liked: Cleanliness, property conditions & facilities
Clean!!!one of the best!!
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Brandie, it's wonderful to hear that you found the Hilton Houston Plaza/Medical Center to be immaculately clean! We strive to maintain high standards of cleanliness for our esteemed guests. Thank you for recognising our efforts as one of the best. We await your next visit for another great stay.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They allow me to check in early. That was a big plus since I needed to go to the hospital to see a love one.
Stayed 1 night in Jan 2024
Response from Customer Service on 29 Jan 2024
Sandra, we're glad to know that Hilton Houston Plaza/Medical Center was able to accommodate your early check-in and that it had such a positive impact on your visit. We understand how crucial this flexibility can be, especially in circumstances like yours. It's our pleasure to be here for our guests when they need us most. We hope your loved one is doing well and we look forward to serving you again in the future.

10/10 Excellent

jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Shelley was over the top helpful and friendly in checking us in.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Jordan, it's pleasing to hear that you had an enjoyable check-in experience at Hilton Houston Plaza/Medical Center. We're thrilled to know that Shelley delivered superior service, making you feel welcome. We strive to provide our guests with an exceptional stay, and we're grateful that Shelley could contribute to this goal. Please do visit us again, we're excited to have the opportunity to serve you in the future.

10/10 Excellent

Abby

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property. Would highly recommend. Definitely 5 star rating.
Stayed 2 nights in Jan 2024
Response from Customer Service on 25 Jan 2024
Abby, it's fantastic to hear that you had a superb experience at the Hilton Houston Plaza/Medical Center. We're thrilled you enjoyed your stay and appreciate your hearty recommendation. Your kind words mean a lot to our team members. We look forward to welcoming you back for another 5-star experience.

2/10 Terrible

Torry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Torry, it seems like your experience didn't meet your expectations. Your feedback is valuable and we urge you to contact us directly if you would like to discuss any specific issues. We're committed to improving our guests' experiences and hope you'll give us another chance in the future.

10/10 Excellent

Adoria

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 23 Jan 2024
Adoria, it's great to hear that your experience at the Hilton Houston Plaza/Medical Center was excellent. Your high score is a testament to the relentless efforts of our team members. We can't wait to have you back again soon for another wonderful stay.

4/10 Poor

angelique c

Travelled with partner
Liked: Cleanliness
The parking was horrible
Response from Customer Service on 23 Jan 2024
Angelique C, we're disappointed to hear about your difficulties with parking. We understand your frustration and assure you we are continually working on providing superior service. We hope to have the chance to change your perception in the future.

4/10 Poor

Keri

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Jan 2024
Keri, it appears you had a less than perfect experience during your recent stay with us. We are dedicated to enhancing our services and it would be helpful if you could provide more specific details about your experience. Your feedback matters to us and we hope we will have another chance to serve you better in the future.

8/10 Good

Claudia

Stayed 1 night in Jan 2024
Response from Customer Service on 20 Jan 2024
Claudia, we appreciate you taking the time to rate your stay at Hilton Houston Plaza/Medical Center. We're pleased that your experience met your expectations. We hope your next visit will be an excellent one. Thank you for choosing us!

10/10 Excellent

Kaishi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Jan 2024
Response from Customer Service on 18 Jan 2024
Kaishi, thank you for your succinct, positive comment. We at the Hilton Houston Plaza/Medical Center are thrilled to hear you had a satisfying experience. It's feedback like this that motivates our team members to deliver consistently high-quality services. We hope to see you again soon in the future.

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Claudia, it's delightful to read that you truly enjoyed your stay at Hilton Houston Plaza/Medical Center. We constantly strive to provide top-notch experiences and your feedback is a testament to that. We look forward to having the honor to welcome you back in the future.

6/10 Okay

Sharyn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 17 Jan 2024
Sharyn, thank you for taking the time to rate your stay. It seems we didn't quite meet your expectations. We value your opinion and will use it to enhance our guest experience going forward. We hope to have the opportunity to serve you better on your future visit.