Ratings based on 1,751 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
97% of guests recommend
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom California

Good Customer Service, Despite 20 hour Power Outag

Posted 13-Apr-2015
Pros: Close to the convention center, good restaurants, friendly staff, good atmosphere.
Cons: Nothing really comes to mind.
Location: Convention center, downtown Houston, nice park in front of the convention center
Pretty rare of this to happen, but it did happen. One of the transformers for half the hotel blew so half the of the place did not have power. I happened to be in the half that did not. However, the hotel staff was very nice to either move you to know hotel (since the other half was booked) or compensate you for the night. The staff acted professional and was very helpful. I decided to stay for the day when there was no power and the staff and engineers quickly restored power to the place later next morning.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston, TX

Local overnight stay for Matsui 2015

Posted 06-Apr-2015
Pros: Checkout isn't until 12 which a great bonus. All of the staff few came in contact with were courteous, professional, and personable.
Cons: The on site dining options are a bit limited, but with all the options downtown to choose from this really isn't much of an issue.
Location: Connected to the GRB Convention Center, food trucks, Discovery Green Park, Toyota Center
Stayed Saturday night for Matsui 2015 (anime convention). Staff was very professional but still personable. The location was a definite plus as we had our own skywalk entrance to the convention center. Ordered room service and was very pleased with the whole process. The lady who took our order over the phone was very courteous and the gentleman who delivered the food was also very professional and courteous. We even thought we left something in our room after we checked out and was able to go back in and look for it.(Turns out my husband didn't forget his keys in the room, they were in his bag) Had a drink at the bar before checking out Sunday. Bartender was polite and efficient.
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Humble

Nice Hotel close to the Toyota Center

Posted 06-Apr-2015
Pros: Papasitos and The Grove are close to the Hotel as well as The Toyota Center.
Cons: Check In and Check Out!
Location: Downtown Houston next to the Toyota Center and The George R Brown Convention Center
Check in staff is very rude and not helpful. Teen aged girl checking me in was to busy chewing her gum then to try and help me out.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Great hotel!

Posted 30-Mar-2015
We loved the Hilton Americas. The hotel is beautiful, and in a great location. Staff was extremely friendly and helpful!!! We had a great trip!
1 out of 5
by A verified traveller

Terrible

Posted 23-Mar-2015
My experience was horrible. The bathroom toilet was filled with feces. Housekeeping neglected to clean the bathroom. How unsanitary & disgusting was that? I will never stay at this filthy hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel

Posted 21-Mar-2015
Pros: Nice rooms and quiet. Easy to get to with good service except the bar
Cons: Not much
Location: You are close to Toyota center and Minute Maid. Walking distance to everything downtown including the Metro Line.
Nice hotel located downtown. Excellent room and we booked a room on the Executive Floor which we would do again. We sat at the bar for 15 minutes and couldn't get served, but people walking up to the bar did. We finally left and went to the bar at the Embassy Suites which we really enjoyed.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom TX

Great hotel! Close to everything!

Posted 19-Mar-2015
We have stayed here several times following Rockets games! Friendly staff, beautiful hotel, amenities and we love the breakfast buffet at 1600 located in the lobby!
5 out of 5
Recommended
for Everyone
by A verified travellerfrom El Lago, Texas

Can I just live here???

Posted 19-Mar-2015
This was my second stay here and both times everything was flawless! The lobby, the hallways, the rooms were squeaky clean! The bed, pillows and comforter are unbelievable comfortable and do not compare to any other hotel that I have stayed at. Excellent location and within walking distance to many downtown amenities.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Pearland

Great place

Posted 16-Mar-2015
Great place. Great service. Too many fees. Each little thing needed a fee. Pool very good view!
3 out of 5
Recommended
for Everyone
by A verified traveller

Charging for Internet as high as what they charge

Posted 15-Mar-2015
Cons: Offer fee internet, or work it into you price. Get a better deal with whom ever is providing the Hotel with it's internet.
No Hotel should be charging extra for Internet. If you want to have a code fine, but there should not be a charge! One hotel rep said there was an hourly charge, while online showed a different fee for 24 hours...