Ratings based on 755 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom dallas tx

my stay in the galleris,houston!

Posted 28-Apr-2015
Pros: the staff
Cons: abso;utely nothing
Location: perfect...couldnt of asked for nicer
this hotel was great..the staff absolutely amazing and always smiles on there face. Then you couple that with a great location... and you have one happy woman!
Comment from Hotel Management
30-Apr-2015 by R. Castillo, Hotel Management
Thank you for taking the time to review our hotel. I am happy to hear you enjoyed your stay with us as our staff works very hard to provide our guest with a great stay. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston

Relaxing, friendly and great experience

Posted 28-Apr-2015
Great location, not so crowded and easy to get to. staff was nice and very helpful. my family and I always felt safe. The breakfast was delicious! Thank you so much for helping make our weekend great!
Comment from Hotel Management
28-Apr-2015 by R. Castillo, Hotel Management
Thank you for taking the time to review our hotel. Our team strives to provide our guest with a great stay and we are happy to hear we achieved this. We look forward to your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Apr-2015
Cons: Better signage at access off of Sage Road would make missing the entry it less likely.
The location was just right for what we were doing in Houston. The front desk personnel were extremely helpful and courteous, a great example of southern hospitality. Breakfast was very good and the variety was pleasantly surprising. We will stay here the next time we are in Houston.
Comment from Hotel Management
24-Apr-2015 by R. Castillo, Hotel Management
Thank you for taking the time to review our hotel. Our goal is to provide our guest with a nice and comfortable stay and we are happy to hear we achieved this during your resent visit. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom B

Great job!

Posted 20-Apr-2015
Loved the stay. Breakfast was a little disappointing. Was looking for crispy bacon and individual yogurt and better selection of fruit. Milk was not cold. Loved the omelet bar though.
Comment from Hotel Management
22-Apr-2015 by R. Castillo, Hotel Management
Thank you for taking the time to review our hotel. We value your feedback as it is very important to improve the experience we provide our guest. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Mississippi

Nice hotel near galleria mall

Posted 02-Apr-2015
The rooms were spacious and comfy . We enjoyed having the kitchen also. The staff at the front desk were most accommodating and friendly. The breakfasts were awesome! And the kitchen staff were exceptional! All in all it was a great place to stay. Easy access to the highway too.
Comment from Hotel Management
13-Apr-2015 by R. Castillo, Hotel Management
Dear Linda, Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay with us and the amenities we have to offer. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom houston tx

Cozy suite in galleria.

Posted 29-Mar-2015
The staff was so helpful, extremely friendly, professional and prompt.
Comment from Hotel Management
31-Mar-2015 by R. Castillo, Hotel Management
Dear Ms. Parker, Thank you for your 5 star review! Our goal is to provide our guest with a great stay and I am happy to see our staff achieved this during your stay. We look forward to your next visit
4 out of 5
Recommended
for Everyone
by A verified traveller

Pet Friendly, Great Location

Posted 26-Mar-2015
Pros: Location - Food - Pet Friendly
My dog and I had a great 5 days at the hotel. Good food, excellent room service, great breakfast buffet included !!!! I highly recommend this property.
Comment from Hotel Management
28-Mar-2015 by R. Castillo, Hotel Management
Thank you for taking the time to review our hotel. We are happy to hear that you and your dog had a great stay at our hotel as our number one goal is to provide all of our guest with a comfortable stay. We look forward to your next visit
3 out of 5
Recommended
for Everyone
by A verified travellerfrom San Antonio, Texas

Nice location but needs TLC

Posted 23-Mar-2015
Pros: location
Cons: fitness equipment is broken, pillows and bed are hard, A/C was very noisy.
Location: Galleria is close, as is Pappas Brothers Steakhouse. Great place to enjoy a very nice meal!
We loved the location of this hotel, but the pillows were flat and hard and most of their fitness equipment was broken. Bed was hard. A/C was very noisy.
Comment from Hotel Management
25-Mar-2015 by R. Castillo, Hotel Management
Dear Janice, Thank you for taking the time to review our hotel as we value your feedback as it assist us on improving the experience we provide our guests. I sincerely apologize for any inconvenience you experienced due to our pillows and fitness equipment being out. Please know we are currently working on getting the equipment replaced and hope to them replace soon. Our goal is to provide our guest with a comfortable stay and hope you give us a second chance the next time you travel to the Houston Galleria area again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston, TX

Superb Stay!

Posted 16-Mar-2015
Pros: Friendliness and professionalism of staff
Cons: add some flat pillows
Location: If your older, check out St Regis Hotel . The shuttle will take you there. It's only a few blocks away. The band is great!
I was surprised for the dollar amount that I paid for this hotel. I thought it was overall very nice. The only thing I would have to complain if there was anything would be that I needed a flatter pillow but that's just me. I rate this hotel A+ ..I would definitely recommend it.
Comment from Hotel Management
18-Mar-2015 by R. Castillo, Hotel Management
Dear Ana, Thank you for your 5 star review. Our number one goal is to provide our guest with a comfortable say and I am happy to hear we achieved this during your resent visit. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Very conveniet.

Posted 09-Mar-2015
Wonderful experiece with wonderful staff. Sade helped us out a lot and make it a trip to remember. Definitely would book again here.
Comment from Hotel Management
12-Mar-2015 by R. Castillo, Hotel Management
Thank you for your 5 star review! our goal is to provide our guest with a clean and comfortable stay and I am happy to hear we achieved this during your visit. I will make sure to share and recognize Sade for her efforts. We look forward to your next visit.