Ratings based on 652 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from Denver, Colorado

Good

Posted 07-Sep-2014
Very good for long stays with family and kids. The rooms are equipped with kitchenette and fridge. Good breakfast in the mornings and dinner available on order.
Comment from Hotel Management
19-Sep-2014 by Roxanna, Hotel Management
Thank you for taking the time to review our hotel. I am glad to hear you and your family enjoyed your stay with us. We look forward to having you stay with us the next time you travel to the Houston area..
Comment from Hotel Management
15-Sep-2014 by Roxanna, Hotel Management
Thank you for your review. We are happy to hear you enjoyed our hotel and the amenities we offer. We look forward to your next stay with us.
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas, TX

Hyatt House weekend stay

Posted 19-Aug-2014
Pros: The breakfast was a plus
Cons: The d├ęcor and design esthetic
Location: The location was good overall, plenty to do in the area plenty to eat as well my favorite was right across the street #Chipotle
My only complaint would be the $12.00 for parking is a little over priced. Other than that my stay at this hotel was great. The breakfast was good with a bunch of choices not just some rinky dinky continental breakfast so that was a plus. My stay here was a great experience overall.
Comment from Hotel Management
26-Aug-2014 by Roxanna, Hotel Management
Thank you for taking the time to let us know about your stay with us. We are happy to hear you enjoyed your stay with us and also enjoyed our breakfast. We sincerely apologize if the parking fee created any inconvenience for you, please feel free to contact us next time you travel to the Houston Galleria area again so we can offer other options,
5 out of 5
Recommended
for Everyone
by A verified traveller from Austin, TX

Budget friendly hotel close to the Galleria

Posted 18-Aug-2014
Pros: Full kitchen, Breakfast Buffet and Omelette Bar, Location, Amenities, including Free Wireless.
Cons: The H Bar, which offered a full bar and food, didn't open until 5pm. It would be nice to have a dark, cozy bar to relax in earlier in the day.
Location: Very close to the Galleria and a slew of restaurants. 10 to 15 minutes away from most museums and tourist spots, like the zoo.
My husband and I recently stayed 3 nights at this property in room 420. The kitchen, fully equipped with a large fridge, stovetop, microwave, sink, dishwasher, coffeemaker and all the necessary cookware and utensils, was a fantastic treat in our 1 bedroom suite. Overall, the hotel's facilities were more than what we required. We enjoyed the breakfast buffet every morning, and especially enjoyed the Omelette Bar. Due to all the sightseeing we did on our trip, we never had an opportunity to enjoy the pool or the workout facilities, but both areas seemed clean and well-maintained. The hotel was very close to the Galleria and a good number of fantastic restaurants, but I would not recommend walking to the mall, especially in the summer months. My only complaint would be that our shower door was not properly sealed and every time we took a shower, water pooled all over the bathroom floor, which we had to clean up after using. It appeared they had attempted to fix the problem, but it obviously still leaked. Despite this small issue, I would definitely recommend this hotel to families, business and leisure travelers alike, all who would be comfortable and pleased with amenities for the price.
Comment from Hotel Management
22-Aug-2014 by Roxanna, Hotel Management
Thank you for your 5 star review! we are happy to hear you enjoyed your stay and the amenities we have to offer as our number one goal at the Hyatt House is to provide our guest with a great experience. We sincerely apologize for any inconvenience regarding the shower in your room and want to reassure you we have looked into this already to prevent from happening again in the future. We look forward to having you stay with us again when you travel to the Houston Galleria area again.
5 out of 5
Recommended
for Everyone
by A verified traveller from K. P. from Laredo

I love it

Posted 15-Aug-2014
Honestly this is the first time I enjoy to stay in a Hotel, and next time I would definitely stay here again and again.
Comment from Hotel Management
18-Aug-2014 by Roxanna, Hotel Management
Thank you for your review. Our number one goal is to provide every guest with a great stay and we are happy to hear we were able to achieve that. We look forward to your next visit to the Houston Galleria area in the future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Africa

Great family hotel for stay in Houston.

Posted 12-Aug-2014
Pros: Staff, free breakfast, good location. Full kitchen also useful for my family
Cons: Had difficulty moving the luggage cart through the additional doorways in in corridor: while visually applealing, not highly functional.
Location: Galleria is a few minutes away plus walking distance to many small restaurants.
Front desk staff were super friendly and helpful. Parking on the same floor as the hotel room was particularly useful as I had extra luggage. Very clean, spacious room for my family of 4.
Comment from Hotel Management
18-Aug-2014 by Roxanna, Hotel Management
Thank you for your 5 star review. We are happy to hear you and your family had great stay during your resent visit to the Houston area. We hope we get the chance to host you again the next time you travel to the Houston / Galleria area again.
4 out of 5
Recommended
for Everyone
by A verified traveller from El Dorado Hills, CA

Good Choice for the Money

Posted 12-Aug-2014
Pros: Handmade omeletes @ the breakfast buffet, quiet room, separation between living/bedroom, high flow shower head w/ lots of hot water
Cons: Weak wireless internet signal on the 4th floor. More comfortable furniture in breakfast and other public areas.
Location: A handful of food choices nearby...........local Mexican restaurant, Subway, Chipotle, a Mediterranean buffet.
Quick review.........Busy day. I thought this hotel was a good value. Staff was VERY friendly and obviously wanted to provide the best customer service possible
Comment from Hotel Management
18-Aug-2014 by Roxanna, Hotel Management
Thank you for taking the time to review our hotel. We are happy to hear you had a good stay during your resent stay with us and look forward to hosting you again the next time you travel to the Houston area.
5 out of 5
Recommended
for Everyone
by A verified traveller

Located in in Nice location close to Galleria

Posted 12-Aug-2014
Pros: Location
Cons: Swimming pool depth can be increased.
Location: Can visit Galleria, Close to Lakewood church, close to other stores and downtown.
Hotel is located in nice location. Room cleanliness is great, also has kitchenette in the room. Staffs are friendly, Didnt try to swim in the pool as its not too deep, but have nice gym. Breakfast is well prepared and I would recommend to anyone. Shuttle service provided by hotel to groceries store is very handy... Overall rating of the hotel is excellent.
Comment from Hotel Management
15-Aug-2014 by Roxanna, Hotel Management
Thank you for your 5 star review. We are glad to hear you enjoyed your stay with us. Our number one goal is to provide all or our guest with a great stay and we are happy we were able to achieve this during your stay. We look forward to hosting you the next time you travel to the Houston area again
4 out of 5
Recommended
for Everyone
by A verified traveller from Austin, Texas

Nice Quiet Hotel close to highway & Galleria

Posted 12-Aug-2014
Pros: It's located in a quiet area, but easy access to major highway & Galleria. There is a full size refrigerator & full kitchen in the room.
Cons: Can offer some firmer pillows. Not sure if there's anything can be done to cut down the noise of the air-conditioning unit inside the room?
Location: easy access to major highways & Galleria
We stayed there for 2 nights. The overall experience is excellent. Staff were friendly & helpful. Place & room were clean. The sofa bed mattress was good. Breakfast was wonderful especially the personal order omelet! The only drawbacks were: pillows are too soft, the air-conditioning unit inside the bedroom was too noisy while it's working.
Comment from Hotel Management
15-Aug-2014 by Roxanna, Hotel Management
Thank you for your review and feedback as this how we continue to improve our hotel and the experience we provide our guests. We are happy to hear you enjoyed your stay with us, we look forward to having you stay with us again in the near future.
5 out of 5
Recommended
for Everyone
by A verified traveller from Norman, OK

Hyatt quality and comfort for a very good price

Posted 09-Aug-2014
We stayed at the hotel for three nights. The room was organized like a studio apartment with every single need from utensils to nice and comfortable furniture. Breakfast was great. Even though the pool was not big enough to swim, it was nice to sit around it and relax. We definitely will stay there during ur next visit to Houston.
Comment from Hotel Management
11-Aug-2014 by Roxanna, Hotel Management
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay and the amenities we have to offer our guest. We look forward to having you with us on your next visit to Houston
5 out of 5
Recommended
for Everyone
by A verified traveller from Mexico City

Great Hotel and practical

Posted 04-Aug-2014
Great little Hotel, loved that the bedroom is separate and that it has a kitchenette and the free wifi and breakfast buffet. Just loved it!!!!
Comment from Hotel Management
08-Aug-2014 by Roxanna, Hotel Management
Thank you for your wonderful feedback and review. I am happy to hear you loved your stay with us! We look forward to having you back soon.