Ratings based on 582 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
92% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

nice

Posted 14-Apr-2014
Pros: location
Cons: lobby
great! good location and friendly staff. good if designate rooms for people with no kids.
Comment from
15-Jan-2014
Thank you for the five star review. We are glad you enjoyed our hotel and look forward to having you stay with us again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Under Construction

Posted 14-Apr-2014
The hotel was being renovated. Wished I knew that beforehand otherwise would have not stayed there. No lobby or breakfast bar at the time.
Comment from
15-Jan-2014
Thank you for taking time to review our hotel. We apologize for any inconveniences during your stay with us. Our renovation is almost completed, we would love for you to come visit again once we are done.
3 out of 5
Recommended
for Everyone
by A verified traveller

Walking distance from the Galleria

Posted 07-Apr-2014
Pros: Staff
Cons: Make it transparent that the property is being renovated. It was not obvious while booking
Hotel was being renovated, pool was not open and the layout was very confusing. Staff was pleasant and the breakfast was good, not exceptional but good. Great location, walking distance from the Galleria and the general vicinity was decent. Suite is tight, there is a full kitchen however.
Comment from
08-Jan-2014
Thank you for the excellent review. I am happy that you had a great stay with us. I hope you are able to come back to visit our hotel after the renovation is completed and see all the new changes.
5 out of 5
Recommended
for Everyone
by Mike from Abbotsford, BC Canada

Staff were excellent

Posted 05-Mar-2014
Pros: Very nice rooms and breakfast/evening snack was excellent. Staff were awesome.
Cons: Nothing.
There were some minor inconveniences due to renovations but the staff went out of their way regarding every detail. When we came and went, they always wished us a good day or welcomed us. We felt like part of their family
Comment from
11-Jan-2014
Thank you for staying with us. We are sorry you had some inconveniences due to our renovation. We hope to see you again soon on your next visit to Houston.
5 out of 5
Recommended
for Everyone
by A verified traveller from KSA

My 2nd home

Posted 11-Feb-2014
We sated more than a Fabiola's month. It is near to every thing you want
5 out of 5
Recommended
for Everyone
by Taia from Boston, MA

This traveller left a rating score only Posted 27-Jan-2014
4 out of 5
Recommended
for Everyone
by Franca

CHRISTMAS

Posted 15-Jan-2014
Pros: close to Galleria
Cons: Staff
Location: Very okay
The hotel was just okay and manageable. I may stay there again
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Clean and Neat

Posted 14-Jan-2014 on Hotels.com
Enjoyed an easy stay. Location was great and close to Galleria.
Comment from
22-Jan-2014
Thank you for the 4 star review. We are glad you enjoyed your stay and our location to the Galleria. We hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller

Good hotel near all attractions

Posted 13-Jan-2014
Good hotel near the galleria and restaurants. Secure parking. Very comfortable. Offers shuttle to nearby attractions
5 out of 5
Recommended
for Families
by Farid from Minnetonka, MN

Great location and suite was well equiped!

Posted 02-Jan-2014 on Hotels.com
The staff members were very helpful with any questions.Omer was one we dealt with alot and he was always accodomating. Other front desk staff as well as housekeeping were also cheerful and willing to assist when ever needed. Good job!
Comment from
15-Jan-2014
Thank you for the 5 star review. We will make sure to let Omar know what a great job he is doing. We look forward to seeing you again.