Ratings based on 743 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom houston tx

Cozy suite in galleria.

Posted 29-Mar-2015
The staff was so helpful, extremely friendly, professional and prompt.
4 out of 5
Recommended
for Everyone
by A verified traveller

Pet Friendly, Great Location

Posted 26-Mar-2015
Pros: Location - Food - Pet Friendly
My dog and I had a great 5 days at the hotel. Good food, excellent room service, great breakfast buffet included !!!! I highly recommend this property.
Comment from Hotel Management
28-Mar-2015 by R. Castillo, Hotel Management
Thank you for taking the time to review our hotel. We are happy to hear that you and your dog had a great stay at our hotel as our number one goal is to provide all of our guest with a comfortable stay. We look forward to your next visit
3 out of 5
Recommended
for Everyone
by A verified travellerfrom San Antonio, Texas

Nice location but needs TLC

Posted 23-Mar-2015
Pros: location
Cons: fitness equipment is broken, pillows and bed are hard, A/C was very noisy.
Location: Galleria is close, as is Pappas Brothers Steakhouse. Great place to enjoy a very nice meal!
We loved the location of this hotel, but the pillows were flat and hard and most of their fitness equipment was broken. Bed was hard. A/C was very noisy.
Comment from Hotel Management
25-Mar-2015 by R. Castillo, Hotel Management
Dear Janice, Thank you for taking the time to review our hotel as we value your feedback as it assist us on improving the experience we provide our guests. I sincerely apologize for any inconvenience you experienced due to our pillows and fitness equipment being out. Please know we are currently working on getting the equipment replaced and hope to them replace soon. Our goal is to provide our guest with a comfortable stay and hope you give us a second chance the next time you travel to the Houston Galleria area again.
5 out of 5
Recommended
for Everyone
by A verified travellerfrom Houston, TX

Superb Stay!

Posted 16-Mar-2015
Pros: Friendliness and professionalism of staff
Cons: add some flat pillows
Location: If your older, check out St Regis Hotel . The shuttle will take you there. It's only a few blocks away. The band is great!
I was surprised for the dollar amount that I paid for this hotel. I thought it was overall very nice. The only thing I would have to complain if there was anything would be that I needed a flatter pillow but that's just me. I rate this hotel A+ ..I would definitely recommend it.
Comment from Hotel Management
18-Mar-2015 by R. Castillo, Hotel Management
Dear Ana, Thank you for your 5 star review. Our number one goal is to provide our guest with a comfortable say and I am happy to hear we achieved this during your resent visit. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel. Very conveniet.

Posted 09-Mar-2015
Wonderful experiece with wonderful staff. Sade helped us out a lot and make it a trip to remember. Definitely would book again here.
Comment from Hotel Management
12-Mar-2015 by R. Castillo, Hotel Management
Thank you for your 5 star review! our goal is to provide our guest with a clean and comfortable stay and I am happy to hear we achieved this during your visit. I will make sure to share and recognize Sade for her efforts. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to galleria and other events.

Posted 09-Mar-2015
Comfortable clean rooms, hotel staff was great, parking great, great location close enough to everything.
Comment from Hotel Management
12-Mar-2015 by R. Castillo, Hotel Management
Thank you for taking the time to review our hotel. We are happy to hear you enjoyed your stay with us as our staff works very hard to make sure we provide our guest with a clean and comfortable experience. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveller

nice hotel near galleria

Posted 03-Mar-2015
Cons: They charged our cards twice, but recognized the oversight and fixed it immediately.
Was able to book quickly and easily for a night most other Houston hotels were filled up and over priced.
Comment from Hotel Management
12-Mar-2015 by Roxanna C., Hotel Management
Thank you for taking the time to review our hotel. We look forward to having you with us again the next time you travel to the Houston area.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Feb-2015
Really impressed with the look of the room! Very nice, clean, and comfortable.
Comment from Hotel Management
12-Mar-2015 by Roxanna C., Hotel Management
Thank you for taking the time to review our hotel. Our number one goal is to provide our guest with a clean and comfortable stay and I am happy to hear we achieved this during your stay with us. We look forward to your next visit.
5 out of 5
Recommended
for Everyone
by A verified traveller

Loved it

Posted 17-Feb-2015
Had the king suite it was like a many apartment , the kitchen had lots and dishes and everything it was very nice
Comment from Hotel Management
12-Mar-2015 by Roxanna C., Hotel Management
Thank you for taking the time to review our hotel. Our number one goal is to provide all of our guest with a great stay and we are happy to hear we achieved this during your stay with us. We look forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Gainesville, TX

Nice suite - good location.

Posted 17-Feb-2015
Pros: Large rooms and friendly staff.
Cons: The restaurant was small. Could be larger.
Enjoyed the stay. The room was nice and spacious and the staff was great. I enjoyed the full breakfast.
Comment from Hotel Management
12-Mar-2015 by Roxanna Castillo, Hotel Management
Thank you for taking the time to review our hotel. I am happy to hear you enjoyed your staff and our suites where comfortable and spacious. Our number one goal is to provide all of our guest with a great stay and the staff will be happy to hear they achieved this during your stay. We look forward to your next visit.