Outdoor pool, pool cabanas (surcharge), pool umbrellas

Reviews of Four Seasons Hotel Houston

Four Seasons Hotel Houston
1300 Lamar St, Houston, TX

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1015 reviews" "
Rating 8 - Good. 184 out of 1015 reviews" "
Rating 6 - Okay. 68 out of 1015 reviews" "
Rating 4 - Poor. 37 out of 1015 reviews" "
Rating 2 - Terrible. 11 out of 1015 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Caryl Antoinette Turner, Chester

Liked: Cleanliness, property conditions & facilities
The residence location was fabulous.
Stayed 3 nights in Dec 2023
Response from General Manager on 27 Dec 2023
Dear Caryl, Thank you for the review! I am glad to know you enjoyed your stay and our private residences. We look forward to the opportunity to welcome you back for an even better experience in the future. Sincerely, Tom Segesta

4/10 Poor

Blake

Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice.
Stayed 2 nights in Aug 2023
Response from Tom Segesta on 27 Nov 2023
Dear Jessica, Thank you for taking the time to review your experience with us! I am thrilled to know that you enjoyed your stay and look forward to welcoming you back in the future. Sincerely, Tom SegestaGeneral Manager

10/10 Excellent

kayleigh

Stayed 1 night in Nov 2023

10/10 Excellent

James W

Liked: Cleanliness, room comfort
Four seasons is an amazing hotel from our experience. Each and every employee had immaculate customer setvice, it was noticeable. Quality of the room is top-notch. You pay for it the quality, but rest assured it is there. Corner room was awesome.
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
Dear James, Thank you for taking to write a review on Four Seasons Hotel Houston. I am thrilled to know that you enjoyed your guest room and that our team was able to make your stay memorable. We look forward to welcoming you back for another great stay soon!Sincerely, Tom Segesta

10/10 Excellent

Winston, Milton

Stayed 2 nights in Oct 2023

10/10 Excellent

Piers

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Alvin

Great service
Stayed 1 night in Sep 2023

10/10 Excellent

DORSAY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Top of all hotels
Stayed 1 night in Sep 2023

10/10 Excellent

Kerri

Stayed 1 night in Sep 2023

10/10 Excellent

shujat

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
5 star
Stayed 1 night in Aug 2023

10/10 Excellent

Odon

Stayed 3 nights in Jul 2023

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel and location.
Stayed 1 night in Jul 2023

10/10 Excellent

Patrick, Barrington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing
Stayed 4 nights in May 2023

10/10 Excellent

Sarah, Lufkin

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Jun 2023

10/10 Excellent

don

Liked: Room comfort
Great hotel but unhappy with bayou bar.
Overall the stay was great. There was just one issue at the bayou bar. I kept getting dirty glasses and it happened three times in one night.
Stayed 3 nights in May 2023
Response from General Manager on 30 May 2023
Dear Don, Thank you for taking the time to review your experience. I am very glad to know that your stay was positive overall, however, I am sorry for the issue with glass cleanliness. I appreciate you brining this to my attention so that we can take the necessary steps to address this problem. Thank you again and we hope for the opportunity to welcome you back for a better stay in the future!Sincerely, Tom SegestaGeneral Manager

10/10 Excellent

Ning, Montreal

Liked: Cleanliness, amenities, property conditions & facilities

8/10 Good

June

Stayed 3 nights in Mar 2023

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Fun and funky on the inside - I was very comfortable there, I got upgraded, which was amazing, and really enjoyed the stay.
Stayed 2 nights in Feb 2023
Response from General Manager on 7 Mar 2023
Dear Carla, Thank you for taking the time out of your day to write a review. I am glad to know that you enjoyed our property and your accommodations! We look forward to an opportunity to welcome you back in the future. Sincerely. Tom Segesta

4/10 Poor

Udo

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The Hotel seems somewhat dated. The two bedroom suite was big, but empty. No amenities. The elevator noise made it impossible to sleep in one of the bedrooms. AC was noisy and bad. Two coffee cups for 4 people. Way too expensive for what it was. Would never stay there again unless it was a quarter of the money.
Stayed 3 nights in Feb 2023

8/10 Good

Cameron

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bar area was busy
Stayed 2 nights in Feb 2023

10/10 Excellent

Debra, Seattle

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay everything was perfect
Stayed 2 nights in Jan 2023
Response from Tom Segesta on 23 Jan 2023
Dear Debra, Thank you for taking the time to write a review on your experience at Four Seasons Hotel Houston! I am glad to know you enjoyed your time with us and hope we have the opportunity to welcome you back for another great stay soon!Sincerely, Tom SegestaGeneral Manager

10/10 Excellent

Maria

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Magdi, Cairo

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t like the property
Response from Hotel Manager on 3 Jan 2023
Dear Magdi, Thank you for your recent stay with us. I appreciate your honesty about your experience here - though short.We sincerely apologize that we did not meet your expectations. Should you wish to discuss more specifics about your stay, I welcome a call with you. Please let me know how I can be of better service to you. We truly value you as a customer and want to ensure that your experience with Four Seasons meets your expectations.I look forward to hearing from you in the near future. Sincerely, Kristen Whyly Hotel Manager

10/10 Excellent

CARMEN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
TORO TORO THE BEST
Stayed 4 nights in Dec 2022

4/10 Poor

Richard

Liked: Cleanliness, amenities, property conditions & facilities
I did not like it took nearly two hours to get checked in. Specifically when i was told at check in that the room was cleaned and all we were waiting for was a manager to confirm it was cleaned. I inquired three times before they finally said "sorry for the confusion and gave me my room. Also, I did not receive maid service until after 24 hours after check in, AND I had to request it. The experience was far below what I have come to expect of Four Seasons.
Stayed 2 nights in Oct 2022
Response from Tom Segesta on 8 Nov 2022
Dear Richard, I am very that you experienced delays in service during your recent stay at Four Seasons Houston. We strive to provide a great experience for all of our guests and I regret that we missed the mark. Your feedback is sincerely appreciated as it helps our team identify areas to address for improvement. I hope we get the chance to welcome you back for a stay that is a better reflection of the standards of service we strive to achieve.

2/10 Terrible

Robert

Stayed 1 night in Oct 2022

10/10 Excellent

Sean

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

linda, norristown

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My hubby and i were at the property for 3 days and we loved it. Only disappoint was toro toro which everyone raved about, but we didn't like the food there. We did enjoy the breakfast just not the dinner options and didn't return after our first night dinning there. Other than that, it was a pleasant stay, and we would return for sure.
Stayed 3 nights in Sep 2022
Response from Tom Segesta on 7 Sept 2022
Dear Linda, Thank you for taking the time to write a review on Four Seasons Hotel Houston. I am happy that you enjoyed your stay with us, however, I am sorry to hear that Toro Toro did not live up to your expectations. We always aim to provide a fantastic experience start to finish, and I regret that we missed the mark. I look forward to welcoming you back soon for an even better stay!Sincerely, Tom Segesta General Manager

10/10 Excellent

Christopher

Stayed 4 nights in Aug 2022

10/10 Excellent

courtney

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Autumn

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This was one of the best hotel stays my family and I have experienced. The staff was incredible friendly, and accommodating. The room and hotel design were stunning. We can’t wait to come back!
Stayed 4 nights in Aug 2022

8/10 Good

Tyler

Stayed 2 nights in Aug 2022

10/10 Excellent

Edward

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Garrod

Stayed 3 nights in Jul 2022

10/10 Excellent

Shyann

Travelled with family
Liked: Cleanliness, room comfort
BEST HOTEL EVER!
First time staying at this hotel, we were very pleased! Our room was very clean, bed was so comfy! Pool was fun, our kids had a blast there! Steak house Toro Toro was EXCELLENT! Our waitress Arllett ( w/ the curly hair ) was OFF THE CHAIN! Will return!!
Stayed 1 night in Jun 2022
Response from Tom Segesta on 15 Jun 2022
Dear Shyann, Thank you for the excellent review on your experience at Four Seasons Hotel Houston! I am glad to hear that you enjoyed your room, the pool, and Toro Toro. We appreciate you recognizing our team member by name and will be sure to share your kind words with her. Sincerely, Tom Segesta General Manager

8/10 Good

Pam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great.
Stayed 1 night in May 2022

10/10 Excellent

Pheona, Milwaukee

Stayed 2 nights in Feb 2022

6/10 Okay

Eero

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Avg 4 star hotel pretending to be a Four Seasons
This is a four star hotel. The service, at all levels, was sub-par. Check in, restaurant, bar, room, etc. Worst Four Season's I've ever stayed at. That being said, it's not *bad* ... just not Four Seasons. Think more like a regular Hilton.
Stayed 1 night in Mar 2022

10/10 Excellent

Christy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2022

10/10 Excellent

Jonathan

Stayed 2 nights in Mar 2022

10/10 Excellent

Ana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

10/10 Excellent

Darvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary staycation
We stayed for an anniversary staycation and the hotel had dessert and champagne in our room. Everything was amazing 💖
Stayed 1 night in Feb 2022

4/10 Poor

Nick Morse, Fremont

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is need of a remodel. Staff was wonderful, service was up to par.
Stayed 2 nights in Jun 2021

10/10 Excellent

Cecilia, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel and location!!
Stayed 3 nights in Feb 2022

10/10 Excellent

Lindsey, Galveston

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location, recently updated, we will stay here again
Stayed 1 night in Jan 2022

8/10 Good

Gary, Baytown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice hotel. Very close to Phoenicia Specialty Foods and Toyota Center. Lunch Saturday at Toro Toro was very good, but the service was slow.
Stayed 1 night in Jan 2022

10/10 Excellent

Brian Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great weekend together at Fours Seasons Houston. What a wonderful place.
Stayed 2 nights in Jan 2022

10/10 Excellent

Linus

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very modern and up to date hotel. Service was excellent and quick at all times.
Stayed 5 nights in Jan 2022