Ratings based on 2,309 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
85% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller from weatherford, tx

Adequate

Posted 12-Sep-2014
Not a luxury hotel, but adequate and comfortable. Room was clean. The motel is right on freeway so a bit noisy. Did not bother us. Staff was friendly and helpful. Had room service one night-food was very good and came quickly. Must go down to lounge to bring up your own mixed drink, but they will deliver beer and wine to room.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice and clean ideal location for my needs

Posted 08-Sep-2014
I was disappointed not to be granted a later check out time after a ten night stay
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and the staff !

Posted 01-Sep-2014
Pros: The room was nice and it was clean and the bed was comfortable.
Cons: The holes in the parking lot could be paved and filled.
Location: The location was great and right off the freeway, Easy access to good restaurants and the mall. AMC theater was 10 minutes away and minute made park.
the stay was great and there were no problems. It was peaceful and quiet . Will stay at FOUR POINTS NEXT YEAR! Conveniently located for Minute Maid Park.
4 out of 5
Recommended
for Families
by A verified traveller from San Antonio, Tx.

very enjoyable

Posted 25-Aug-2014
Pros: The view from the upper floors are nice, friendly staff, and nice bar and dining room, as well as the pool. The room was clean & spacious.
Cons: It was a bit awkward walking toward the back entrance as people ate close to the door. Tables need rearranging, so that people don't feel intruded on.
Location: The galleria mall is very close, as well as the museums, zoo and restaurants, and all within 10 to 15 minutes, and the pastry shop on Kirby Dr.
My wife and I found a pastry shop around the corner on Kirby Dr. called dessert gallery, and with the coffee supplied in the room, we enjoyed it with the pastries and enjoyed the view from the hotel room window from the seventh floor.
5 out of 5
Recommended
for Couples
by A verified traveller from LAGOS, NIGERIA

Nice hotel close to Lakewood Church

Posted 24-Aug-2014
The time spent was nice and we enjoyed our stay!!!
2 out of 5
by A verified traveller from North Carolina

Very disappointing.

Posted 21-Aug-2014
I have stayed here before and use Expedia often. I will reconsider both in the future. The air conditioner did not work properly. It ran full blast all night but did not get the room cold enough. The TV was a disaster. Not only small for the size of room BUT the picture was horrible. Like the cable was not connected properly. I shared both with the manager at check out. Because the room was prepaid on Expedia the only thing they could do was to say sorry and comp the coke and m&ms I had purchased. Very poor response but a lesson learned !!
Comment from Hotel Management
29-Aug-2014 by Josh, Hotel Management
Mark, Please accept my apologies for the issues with your room and our associate’s response. There is a more appropriate way to have addressed your experience. Obviously we have some response training to complete. Also we are starting a renovation in the fall, which will include 42 inch HD TVs. Best regards, Josh
5 out of 5
Recommended
for Everyone
by A verified traveller from Oslo

Posted 18-Aug-2014
Pros: Friendly staff Complementary bottles of water Good high speed internet Free parking
Cons: A little worn down, but we didn´t see anything major
Hotel staff were friendly and accommodated all our requests.
3 out of 5
Recommended
for Everyone
by A verified traveller from Bangkok

Nice Relaxing Stay

Posted 16-Aug-2014
Was exhausted from business this was just what the doctor ordered. No complaints other than the expensive food prices. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Seattle

Great location in Houston

Posted 10-Aug-2014
Hotel elevator needs upgrade badly. Air conditioner broke so they moved us to another room. Restaurant is too small. Looks like the hotel is slowly being upgraded. Close to everything: galleries, downtown, medical center, football stadium, museums, high end restaurants in upper Kirby and Rice university. Not too far from ballpark and theatre district. Highly recommended.
3 out of 5
by A verified traveller from Miami, FL

Not the best Four Points I've stayed in

Posted 08-Aug-2014
I'm not sure if this hotel is run down because it is off of a highway, but it felt very drab. The first room I was assigned smelled like someone had a sweat fest inside of it. I didn't even want to touch anything. I was moved to another room that was much better. The bathroom could have used some updating. Hotel staff was very nice and accommodating.
Comment from Hotel Management
14-Aug-2014 by Josh, Hotel Management
Thanks for taking the time to review and comment on our hotel. Actually we just purchased this hotel in March 2014 and have honestly been in the design and planning phase over the last few months. We will start a fairly significant renovation in mid-September. I’m confident the renovation will address and solve most if not all of your concerns. Improving our guest service is paramount now so your kind comment about our team is reassuring. Thanks agein, Josh