Ratings based on 2,476 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 24-Dec-2014
Great deal clerks.....room exceptionally clean.....will stay again
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Orange, Tx

Great Value Hotel

Posted 22-Dec-2014
Pros: Ease of parking, free wifi and friendly staff.
Cons: Would rather have a free continental breakfast than the 12 dollar buffet offered.
Location: Easy on and off the freeway in River Oaks area, Galleria is close by.
Easy parking and check-in. Very friendly and professional front desk staff. Room was very clean and nicely laid out. Liked having a restaurant and bar on site. My first stay here but have already booked a return for my next trip to Houston
2 out of 5
by A verified traveller

Ok hotel

Posted 15-Dec-2014
The staff was very friendly at check in! All staff that I came in contact with were nice. My problem with this hotel was the moment I got out of the elevator it smelled really, really bad! I went into my room and sprayed my perfume. I needed the room to get ready for an event since I live outside of the city. I ended up not even staying the night in the room!
Comment from Hotel Management
17-Dec-2014 by Josh, Hotel Management
Please accept my apologies for our failure. I’m not exactly sure what caused the odor you mention but after reading your comments we immediately check all the floors just to be sure it was not a lingering problem. I hope you will forgive us for not providing you with the proper accommodation. Warm regards, Josh
2 out of 5
by A verified travellerfrom Austin, Texas

Pictures look nicer than it actually is.

Posted 14-Dec-2014
Location: Rice University, Rice Village
It's right on the side of the highway and they were doing construction right behind the hotel. The area was nicely close to Rice Village and the University but the surrounding area seemed really unsafe. The elevators were terrible and dirty and shared by the hotel staff. Sometimes we would be waiting for the elevator forever only to have it open and be filled with carts of sheets and duvets. Overall, the hotel needs to be cleaned. I guess I was disappointed because it seemed like it was advertised as a slightly higher quality hotel. But it's totally not.
Comment from Hotel Management
17-Dec-2014 by Josh, Hotel Management
Thank you for taking the time to comment on our hotel. You are correct the photos on our site are “dated”, actually they are about 4 ½ years old. They were taken on the completion of our last renovation. As it turns out we just started a new renovation this week so your concerns will be addressed and new photos will be added to our website after the completion. By the way the area "Upper Kirby/Greenway” is one of the best in Houston and is safe, fun and convenient. With that said, as with any location large city or small town you should always consider safety and take precautions. Thanks for taking the time I hope you will consider staying with us again after the renovation. Josh
4 out of 5
Recommended
for Everyone
by A verified travellerfrom Waco, Texas

Nice hotel

Posted 11-Dec-2014
Nice hotel but outdated. Second time i've stayed at this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 10-Dec-2014
I would stay here again! It doesn't look as up-to-date as the website photos appear but it is a nice place to stay!
3 out of 5
Recommended
for Everyone
by A verified travellerfrom Texas

Clean but needs updating

Posted 09-Dec-2014
Pros: Good location.
Cons: Needs updating
Location: Medical Center, Shopping, Restaurants
Beds were very comfortable and hotel was a great location for us with an early morning appointment in the medical center. Hotel was older and needs to be updated.
Comment from Hotel Management
09-Dec-2014 by Josh, Hotel Management
Thanks for the review. You are correct we have one of the very best locations in Houston. By the way our renovation will start near the end of the month.
3 out of 5
by A verified traveller

Cheap price not a good stay!

Posted 08-Dec-2014
They just have the name it's nothing like the Four Points you imagine... The hotel is ok but far less then what I expected.
2 out of 5
by A verified travellerfrom Ms

Unprofessional people working front desk

Posted 08-Dec-2014
It took about 45 minutes just to get checked in they kelp look up my reservation under the wrong name even though u gave them my ID.
4 out of 5
Recommended
for Everyone
by A verified travellerfrom houston

Average hotel. Outdated.

Posted 02-Dec-2014
It's time to remodel the rooms and not just the lobby.
Comment from Hotel Management
08-Dec-2014 by Josh, Hotel Management
Wanted you to know we are starting renovation in two weeks!