Ratings based on 2,336 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 22-Oct-2014
Carpet was dirty and filthy at some areas, this is unacceptable for the price of the room. They also tried to give me double beds instead of king.
4 out of 5
Recommended
for Everyone
by A verified traveller

Very clean and affordable

Posted 05-Oct-2014
Booked online and when i got there fast service and nice staff
4 out of 5
by A verified traveller

Nice

Posted 29-Sep-2014
Pros: Furniture
Cons: Cleaner
Location: Great location
Nice clean hotel with very friendly staff. I would recommend a stay here to anyone in the galleria area
4 out of 5
Recommended
for Everyone
by A verified traveller

Great location

Posted 21-Sep-2014
Hotel will be going through renovation soon. First time staying with this change but would stay again when traveling. Great hotel and staff. Just would insist on a king or queen beds. We were given double beds.
Comment from Hotel Management
25-Sep-2014 by Josh, Hotel Management
Thanks for the review and the kind words about our team. Our renovation will start in November so it's only going to get better. By the way the double beds will be replaced with queen beds. Josh
4 out of 5
Recommended
for Everyone
by A verified traveller from weatherford, tx

Adequate

Posted 12-Sep-2014
Not a luxury hotel, but adequate and comfortable. Room was clean. The motel is right on freeway so a bit noisy. Did not bother us. Staff was friendly and helpful. Had room service one night-food was very good and came quickly. Must go down to lounge to bring up your own mixed drink, but they will deliver beer and wine to room.
Comment from Hotel Management
25-Sep-2014 by Josh, Hotel Management
Thank you for taking the time to share your thoughts. We really appreciate it. Josh
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice and clean ideal location for my needs

Posted 08-Sep-2014
I was disappointed not to be granted a later check out time after a ten night stay
Comment from Hotel Management
25-Sep-2014 by Josh, Hotel Management
Thanks you for the stars and the comments. I'm sorry we did not accommodate your late checkout request. Honestly, we always try very to do so but sometimes on sold out nights it's difficult. I hope you'll accept my apologies. See you soon! Regards, Josh
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel and the staff !

Posted 01-Sep-2014
Pros: The room was nice and it was clean and the bed was comfortable.
Cons: The holes in the parking lot could be paved and filled.
Location: The location was great and right off the freeway, Easy access to good restaurants and the mall. AMC theater was 10 minutes away and minute made park.
the stay was great and there were no problems. It was peaceful and quiet . Will stay at FOUR POINTS NEXT YEAR! Conveniently located for Minute Maid Park.
Comment from Hotel Management
25-Sep-2014 by Josh, Hotel Management
Thanks for the review. We are very close to all the sports venues, restaurant and shopping. Hope you’re an Astros fan! See you next time. Josh
4 out of 5
Recommended
for Families
by A verified traveller from San Antonio, Tx.

very enjoyable

Posted 25-Aug-2014
Pros: The view from the upper floors are nice, friendly staff, and nice bar and dining room, as well as the pool. The room was clean & spacious.
Cons: It was a bit awkward walking toward the back entrance as people ate close to the door. Tables need rearranging, so that people don't feel intruded on.
Location: The galleria mall is very close, as well as the museums, zoo and restaurants, and all within 10 to 15 minutes, and the pastry shop on Kirby Dr.
My wife and I found a pastry shop around the corner on Kirby Dr. called dessert gallery, and with the coffee supplied in the room, we enjoyed it with the pastries and enjoyed the view from the hotel room window from the seventh floor.
Comment from Hotel Management
25-Sep-2014 by Josh, Hotel Management
Thank you, we do have a great location and great guests. Josh
5 out of 5
Recommended
for Couples
by A verified traveller from LAGOS, NIGERIA

Nice hotel close to Lakewood Church

Posted 24-Aug-2014
The time spent was nice and we enjoyed our stay!!!
Comment from Hotel Management
25-Sep-2014 by Josh, Hotel Management
Thanks for the stars and comments I appreciate it. We are only a few blocks from Lakewood Church so we hope to see you often. Have a great fall Houston is cooling down now! Josh
2 out of 5
by A verified traveller from North Carolina

Very disappointing.

Posted 21-Aug-2014
I have stayed here before and use Expedia often. I will reconsider both in the future. The air conditioner did not work properly. It ran full blast all night but did not get the room cold enough. The TV was a disaster. Not only small for the size of room BUT the picture was horrible. Like the cable was not connected properly. I shared both with the manager at check out. Because the room was prepaid on Expedia the only thing they could do was to say sorry and comp the coke and m&ms I had purchased. Very poor response but a lesson learned !!
Comment from Hotel Management
29-Aug-2014 by Josh, Hotel Management
Mark, Please accept my apologies for the issues with your room and our associate’s response. There is a more appropriate way to have addressed your experience. Obviously we have some response training to complete. Also we are starting a renovation in the fall, which will include 42 inch HD TVs. Best regards, Josh