Desk, blackout curtains, soundproofing, iron/ironing board

Reviews of Regency Inn & Suites - Baytown

3.5 out of 5
Regency Inn & Suites - Baytown
7420 Garth Rd, Baytown, TX

Reviews

7.6

Good

Rating 10 - Excellent. 222 out of 522 reviews" "
Rating 8 - Good. 121 out of 522 reviews" "
Rating 6 - Okay. 71 out of 522 reviews" "
Rating 4 - Poor. 37 out of 522 reviews" "
Rating 2 - Terrible. 71 out of 522 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on 27 Mar 2024
Hello Alicia,We're thrilled to hear you had a fantastic stay with us! If you have any further comments or suggestions, we'd love to hear from you. Safe travels and we hope to welcome you back soon!

2/10 Terrible

Juan, Newark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Juan,We appreciate your feedback and regret to hear that your experience did not meet your expectations. Should you wish to discuss your concerns further, please contact our management team directly. Your satisfaction is important to us, and we value the opportunity to address any issues you may have experienced during your stay.

2/10 Terrible

Juan, Newark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell very bad
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Juan,We appreciate your feedback and apologize for any inconvenience caused. Please feel free to reach out to our management team to address this matter further.

2/10 Terrible

Willie

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never again stay at this property. From my room smelling like urine and feces to the front desk cancelling my keycard and terminating access to my room because she got me confused with another guest at the hotel. Mind you, this wasn’t told to me until I tried to use my keycard and the front desk replied that she heard I had too many guests. It would of made more sense if they would have confirmed identity first. The other guy was black too so I guess we all look the same to people from the meddle East. I drove 17 hours from Chicago to be stuck with this terrible place. The ‘complimentary breakfast’ contained 3 eggo waffles, 5 pieces of bread, 2 kinds of cereal and 1/8 a gallon of old milk in a gallon container. Cheap cheap cheap people. The phone worked 1 way. They could call my room but I couldn’t call to the front desk. Even with a late checkout request in advance the owner as well as room attendants found the time to come down and attempt to put me and my newborn out. All that money paid for my suite for 3 days put to waste. Was better off at a Super 8. Stay away from this place.
Stayed 2 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello Willie, We regret to hear about your experience and apologize for any inconvenience caused during your stay. We strive to ensure all guests enjoy their time with us and take your feedback seriously for further improvement. Your comments will be shared with the team for their awareness. Thank you for bringing this to our attention.

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly clean nice habitat all around awesom place to stay to get away
Stayed 4 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Ashley,We are glad to hear you found our hotel to be clean and with friendly staff. Your feedback is greatly appreciated as we strive to provide a top-notch experience for all our guests. We hope to welcome you back again in the future!

10/10 Excellent

Ashley

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Awesome friendly customer service
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Ashley,We're pleased to hear that you found our customer service friendly. Our team strives to provide exceptional service to all our guests. If there is anything else we can assist you with, please don't hesitate to reach out to our management team. Thank you for staying with us!

6/10 Okay

Angshuman

Travelled with partner
Liked: Cleanliness, staff & service
Clean room, comfy bed. Breakfast is below average.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Angshuman, We appreciate your feedback on the cleanliness and comfort of our rooms. Your review of the breakfast is duly noted for improvement. We strive to enhance all aspects of our guests' experience.

8/10 Good

Rose

Business traveller
Liked: Cleanliness, staff & service
Overall decent property needs updating missing, updated charging terminals microwaves, and overall just older outdated furnishings, but very clean. I would stay here again. The only other issue there was went down for breakfast and by the time I got there a little after eight everything was gone. So, perhaps monitoring the breakfast, would ensure food for all guests
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Rose, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We appreciate your compliments on our cleanliness. While we understand your desire for updated amenities, we value your perspective and will consider your suggestion for charging terminals and microwaves. We apologize for any inconvenience you experienced with the breakfast availability and will review our procedures to ensure sufficient food for all guests. We hope to welcome you back in the future for an even better experience.

8/10 Good

Michael

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Workers need to know more English
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Michael, Thank you for your feedback regarding English proficiency. We appreciate your input and will take it into consideration to further enhance our staff's language skills. We value the opportunity to improve our service and hope to provide an even better experience for our future guests.

6/10 Okay

Harlee

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel is more for someone just needing to stay somewhere overnight. The breakfast was mediocre at best; toast, milk, cereal, juice and some muffins. Parking is VERY limited. Otherwise it was a clean space, spacious rooms, and lots of restaurants around.
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Harlee, Thank you for choosing to stay with us and sharing your feedback. We appreciate your kind words about our clean and spacious rooms, as well as our convenient location near restaurants. We apologize if our breakfast options did not meet your expectations. We understand that parking may be limited at times, but we strive to provide the best experience possible. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Samuel

Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Samuel,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back soon for another fantastic stay.

4/10 Poor

Asia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had roaches in the room. It was hard to reach someone at the front desk and it’s a bunch of cats that hang around the parking lot. The breakfast was horrible
Stayed 3 nights in Jan 2024
Response from Manager on 20 Jan 2024
Hello Asia, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Kati

Stayed 2 nights in Jan 2024
Response from Manager on 6 Feb 2024
Hello Kati,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. We hope to have the pleasure of welcoming you back soon for another exceptional stay.

10/10 Excellent

Argeo, Houston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet place
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Argeo,Thank you for sharing your feedback on the cleanliness and tranquility of our hotel. We take pride in maintaining a clean and serene environment for our guests. We appreciate your kind words and hope to welcome you back soon for another peaceful stay.

10/10 Excellent

Brock

Stayed 7 nights in Dec 2023
Response from Manager on 20 Jan 2024
Hello Brock,We are delighted to hear that you had an excellent stay with us! We strive to provide exceptional service and it's always rewarding to receive positive feedback. Should you have any suggestions or feedback, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience.

10/10 Excellent

Jorge, Holyoke

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stood in this place for 10 days. Definitely was very quiet once in a while. You hear some noises, but that's expected on a busy area. Staff was very nice. Friendly and cyes housekeeping is very, very good. Check out was very easy. I will definitely repeat my visit
Stayed 10 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Jorge,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're delighted to hear that you enjoyed the quiet atmosphere and found our staff to be friendly. It's great to know that our housekeeping team exceeded your expectations. We look forward to welcoming you back on your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and staff were nice...
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Hello Robert,Thank you for acknowledging our efforts to maintain cleanliness and for your kind words about our staff. We strive to provide a positive experience for all our guests and we hope you had a comfortable stay. If there is anything else we can assist you with in the future, please feel free to reach out to us.

6/10 Okay

Jarell

Stayed 4 nights in Dec 2023
Response from Manager on 28 Dec 2023
Hello Jarell,We appreciate you choosing our hotel for your stay. We would love to hear any feedback you may have so we can address any issues you experienced. Please don't hesitate to reach out to us directly with any comments or concerns. We hope to have the opportunity to welcome you back in the future.

2/10 Terrible

Gisela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
There was gunshot noises in the beginning of my stay the cabinet was broken also bed sheet had cigarette holes and the pictures online are false.Also the service clerk was very rude and disrespectful to my son while I was in the bathroom . If you have kids do not stay here very unsafe and dirty
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Gisela, We're sorry to hear about your experience. The safety and comfort of our guests are our top priorities, so your concerns are taken seriously. We appreciate your feedback and will address the issues mentioned with our team to ensure better service and improved conditions. Your comments have been noted for future improvements.

4/10 Poor

Reginald

Stayed 5 nights in Dec 2023
Response from Manager on 10 Jan 2024
Hello Reginald, We are sorry to hear that your recent stay with us did not meet your expectations. We value your feedback and encourage you to reach out to our hotel directly so that we can address any issues you experienced during your stay. We hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 19 Dec 2023
Hello Jose, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

6/10 Okay

Hilton

Response from Manager on 7 Feb 2024
Hello Hilton, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and would like to apologize for any inconvenience you may have experienced. We encourage you to reach out to us directly so we can address any concerns you may have had. We value your feedback and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Eric

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities
Stayed 2 nights in Dec 2023
Response from Manager on 10 Dec 2023
Hello Eric,We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly to provide us with any specific feedback so that we can address and resolve any issues you may have encountered. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.

10/10 Excellent

Charles

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visiting Family
Good clean hotel at a great rate, thank you.
Stayed 2 nights in Dec 2023
Response from Manager on 5 Dec 2023
Hello Charles,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you found our accommodations clean and our rates satisfactory. We strive to provide excellent service and value to all our guests, and your feedback is greatly appreciated. We hope to welcome you back in the future for another enjoyable stay.

8/10 Good

Darrell

Liked: Cleanliness, property conditions & facilities
Very clean
Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello Darrell,We appreciate your positive feedback on the cleanliness of our hotel. Maintaining a clean and hygienic environment is one of our top priorities. Thank you for choosing us for your stay and we hope to welcome you back again in the future.

10/10 Excellent

William

I would love a free room sometime ok
Stayed 2 nights in Nov 2023
Response from Manager on 30 Nov 2023
Hello William,Thank you for reaching out and sharing your feedback. We appreciate your interest in our hotel and would be delighted to welcome you back as our valued guest in the future. Please feel free to contact our management team directly to discuss any special offers or promotions that may be available during your preferred time of stay.

10/10 Excellent

DARRELL

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front deck people was really nice absolutely about everything need help go to them and they have you taken care of right away
Stayed 5 nights in Nov 2023
Response from Manager on 18 Nov 2023
Hello DARRELL,Thank you for acknowledging the excellent service provided by our front desk team. We are delighted to hear that they were able to assist you promptly and efficiently during your stay. Our dedicated staff takes great pride in ensuring our guests' needs are met in a timely and helpful manner. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

2/10 Terrible

Ronny

Disliked: Cleanliness, staff & service, property conditions & facilities
First room ac leaking on floor. Second room issues with door key.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello Ronny, Thank you for sharing your experience with us. We apologize for any inconveniences you encountered during your stay. We appreciate your feedback and will address these issues with our team to ensure a smoother experience for future guests.

4/10 Poor

Rontavia

Stayed 2 nights in Oct 2023
Response from Manager on 21 Nov 2023
Hello Rontavia, We aim to make every guest's stay enjoyable, and we apologize if we do not meet your expectations. We would like to learn more about your visit to address any issues that led to your low rating and improve our services in the future. Please feel free to contact us if you have any comments or suggestions.

2/10 Terrible

Elaine

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. When I checkin to a room and asked about my dogs they said fine $30
Stayed 1 night in Oct 2023
Response from Manager on 1 Nov 2023
Hello Elaine, Thank you for bringing this to our attention. We apologize for any confusion regarding our pet policy. We strive to provide clear and accurate information to our guests. We appreciate your feedback and will work to improve our communication in this regard.

10/10 Excellent

Devonte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 14 Oct 2023
Hello Devonte,Thank you so much for your amazing rating! We strive to provide exceptional service and are delighted that you had a truly outstanding experience with us. We look forward to welcoming you back soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very unprofessional host at the front desk!!!! We felt like we were being watched while we stayed there making us feel very uncomfortable. To add to the unpleasant stay we sent our daughter to ask to switch the towels out for clean ones and she told her that they didnt have any and would get us clean ones in the Morning, unacceptable how were we suppose to shower up without clean towels!!! Not a pleasant stay!!!!
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello Guest ,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff & my family enjoyed the pool !
Stayed 1 night in Sep 2023
Response from Manager on 3 Oct 2023
Hello Melody,Thank you for being a valued guest and for providing us the feedback regarding our staff and comments about our pool. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service
Staff is great. Rooms are clean . Good location
Stayed 3 nights in Sep 2023
Response from Manager on 28 Sept 2023
Hello Christian,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our staff and your comments about our location. I hope that we will impress you with exemplary service during future visits.

10/10 Excellent

Christian

Stayed 1 night in Sep 2023
Response from Manager on 17 Oct 2023
Hello Christian,Thank you for the 5-star review! We're delighted to hear that you had a great experience with us. We look forward to welcoming you back soon!

10/10 Excellent

NASSOR

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on 22 Sept 2023
Hello NASSOR,Thank you for sharing this rating, and we welcome you to visit us again anytime.

10/10 Excellent

WANDA

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent clean rooms
Stayed 1 night in Sep 2023
Response from Manager on 18 Sept 2023
Hello WANDA,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our hotel. We hope to see you again to deliver you with a 5 star experience.

8/10 Good

Alysia

Liked: Staff & service
Nice
Stayed 1 night in Sep 2023
Response from Manager on 16 Sept 2023
Hello Alysia,We appreciate the time you have taken to bring to our attention your feedback with regards to our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 Excellent

Alexander, Baytown

Liked: Cleanliness, staff & service, property conditions & facilities
ice machine not working neither was washer & driers
Stayed 2 nights in Aug 2023
Response from Manager on 2 Sept 2023
Hello Alexander,On behalf of our entire staff, we thank you for your business and for your comments regarding our ice machine. Please do come see us again.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff quick check in,Clean rooms
Stayed 1 night in Aug 2023
Response from Manager on 1 Sept 2023
Hi Alexander,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

8/10 Good

David

Stayed 3 nights in Aug 2023
Response from Manager on 4 Sept 2023
Hello David,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Samuel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the AC worked great.
Stayed 1 night in Aug 2023
Response from Manager on 16 Aug 2023
Hello Samuel,Thank you for your valuable opinion regarding our room. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Brandon

Liked: Staff & service
As stated. Good place.
Stayed 2 nights in Jul 2023
Response from Manager on 4 Aug 2023
Hello Brandon,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

8/10 Good

Hilton

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If perfect was real I'll give it @100
Stayed 11 nights in Jul 2023
Response from Manager on 5 Aug 2023
Hi Hilton,Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

8/10 Good

Hilton

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on 25 Jul 2023
Hello Hilton,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
room
Stayed 2 nights in Jul 2023
Response from Manager on 20 Jul 2023
Hello David,We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our room. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

8/10 Good

David

Stayed 2 nights in Jul 2023
Response from Manager on 18 Jul 2023
Hello David,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Jeannot

Disliked: Cleanliness, staff & service, property conditions & facilities
Too much noise and they to paint my toilet at 9am when I was still asleep.
Stayed 2 nights in Jul 2023
Response from Manager on 15 Jul 2023
Hello Jeannot, Thank you for taking the time to rate our hotel. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. I regret to learn that you encountered a disturbance during your stay. We do request that noisy guests quiet down in the evening hours to allow other guests to enjoy a peaceful night's sleep, so we regret that this was not resolved for you right away. I want to assure you that your comments are being taken seriously, passed on to our staff, and addressed in order to improve the guest experience. Thank you again for taking the time to share your email; I hope you will change your mind about seeking out new accommodations in the area and that you'll give us another chance to change your perception of our hotel.

2/10 Terrible

billy

Stayed 1 night in Jul 2023
Response from Manager on 7 Jul 2023
Hello billy,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Primitivo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Foud roaches in the room.
Stayed 1 night in Jul 2023
Response from Manager on 4 Jul 2023
Hello Primitivo,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such an usual experience. We take this quite seriously and have shared your feedback with management so that appropriate steps can be taken. Thank you again for taking the time for sharing this experience and for your valuable business.